Complaints

This profile includes complaints for Revzilla Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revzilla Motorsports

  4020 S 26th St Phila, PA 19112-1613

• 

  Revzilla Motorsports

  1812 Newport Blvd Cosa Mesa, CA 92687

• 

  Revzilla Motorsports

  2845 Walnut St Denver, CO 80205-2235

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Revzilla with a less than 24 hour ship date. It’s been days at this point and the product hasn’t shipped. Revzilla refuses to cancel the order and refund my money. They cannot tell me when the item will Ship and say my only option is to return the item when it eventually ships.

  Customer Answer

  Date: 05/15/2023

  The company has resolved the issue by refunding me. This can be revoked and closed. Thanks so much.
  

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two motorcycle bags from RevZilla, both of which have defects in both materials and workmanship. I bought these online through their website. Both of these bags started failing within a limited number of uses. These fall under the 1 year warranty, yet RevZilla has made it very difficult to return these items and is requiring return shipping costs (upwards of $100 for both items including shipping & packing materials) and cleaning fees among other requirements. The process to initiate a return seems intentionally difficult (requiring multiple emails, contact points, fees and charges, etc) and set in place to deter follow through with filing warranty claims. This is also a very lengthy process in order to get any kind of initiation with returns process, already months out since the first request and defective product(s) were reported.Certain policies seem suspect and due to the nature of the defects, cleaning fees, etc I am uncertain if I received as labeled NEW materials or if this company repurposes and refurbishes defective products and resells them as NEW. ORDER# ********* Date: 02/22/2022 Amount Paid to RevZilla: $220.12 Upon first receiving item noticed the zipper seemed off and potentially a point of defect. I was told that I could pay the return shipping costs and the warranty would analyze and perhaps determine defect or not, in which case I would pay to have it shipped back to me as well. I asked if I could send photos for assessment and was told the only way to process would be to return it. I was told if it ended up failing it would be covered under warranty. In hindsight this seemed like intimidation to keep the product as I did not want to pay money out to have it inspected.The product ended up being defective as the zipper completely failed and the stitching along with zipper teeth came undone ORDER# ******** Date: 09/21/2022 Amount Paid to RevZilla: $310.97 This was another case of poor stitching and the bags separating

  Business Response

  Date: 02/01/2023

  Thank you for reaching out!

  Sadly, the complaintant does not seem to understand the processes put in place by the manufacturer to evaluate issues with their products on a post sale basis.  We are happy to work with the complaintant once the items are returned to us, but we are unable to facilitate the shipping of any warranty type items.  Additionally, since the complaintant has initiated legal action against our company, they will be bound by the tenants of that dispute.

  Customer Answer

  Date: 02/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  RevZilla has not offered any resolution
  

  This company is making a false claim, another one, in that I have initiated litigation against this company.  This company is also claiming that the items have not been returned, which by the documents uploaded show this item has be delivered and received by RevZilla.  This company continues to make false claims and uses coercion in dealing with its customers and remains untrustworthy.  There is nothing specific in their response into what they have implied.  I have concerns with this company and would not be opposed to joining a class action with other customers/communities who have been wronged by RevZilla but as of yet have not filed any such legal action as they have falsely claimed.
  
  They sold products that were not free of defect in materials or workmanship.  Intimidated me into keeping the product, made a claim that if the product ever failed they would cover the return and refund me.  I complained about worries with this product shortly after receiving and filing a claim for another product that was faulty that they sold me.  During that conversation I was told the only way to assess was to pay for a shipping return and their warranty team would assess and if the warranty team assessed there were no issues - I would also pay for return shipping.  I asked if I could send photos and keep a record of my complaint but was again told the only way to process was to return the item.
  
  I kept the item and sure enough it was defective and failed.  As a part of the return process they asked me to submit photos before creating an RMA.  This is suspect, as months prior to the bag failing due to defect, they told me I could not submit photos for assessment from the warranty team.
  
  I will be filing complaints with my attorney general, the FTC and consumer protection agencies along with sharing concerns with public and reaching out to news outlets with concerns of this company's practices and faulty products. 
  
  Regards,
  
  *** ****

  Business Response

  Date: 02/07/2023

  A further review has found that the item in question has been delivered to our Company.  Now that the item has been returned, we are happy to refund the complaintant in full.

  Sadly, with the ****** chargeback in place, we are not able to refund the complaintant due to the regulations put in place by PayPal.  Once the chargeback is withdrawn, we are happy to refund the complaintant in full for the purchase of the item.

  Customer Answer

  Date: 02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  RevZilla has still taken no action and remains untrustworthy.  RevZilla's claims as to ****** regulations preventing refunds amidst Dispute of Charges are unfounded.  I do no trust RevZilla will follow through with claim of refund once the protections in place through ****** Dispute Resolution have been withdrawn and investigation into RevZilla have ceased.
  
  ****** Dispute Resolution Support and the agents overseeing this dispute have verified that there are no regulations in place that prevent RevZilla from refunding me, even while a Dispute is currently being investigated and reviewed.  Moreso, ****** Dispute Resolution Support has strongly recommended that I do not withdraw and close the open Dispute against RevZilla until RevZilla has refunded me.
  
  ****** Dispute Resolution Support has also requested the BBB Complaint History and supporting documents within the complaint history, which I have submitted.  I will continue to keep record, document and share with ****** and consumer protection agencies, etc.
  

  Business Response

  Date: 03/10/2023

  We strongly disagree with the complainant's assessments and reporting of the facts surrounding his issues.

  With all of this mind, once the ****** chargebacks are resolved or withdrawn, we are still willing to standby our position to provide a replacement item or store credit or even potentially a refund for this particular item.

• Initial Complaint

  Date:01/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was supposed to get a motorcycle tire delivered but it has not been delivered. It has come up lost or stolen in transit.

  Business Response

  Date: 01/24/2023

  ************** placed Order ******** on 12-29-2022 for a ******** K60 ***** Tire (120/90-17 64T TT).  The tire was shipped from our RevZilla Fulfillment Center in Las Vegas, NV on the same day and shipped via the ** **** shipping company, using tracking number ***************. The delivery company delivered the tire on 01-04-2023 at 1539 hours local time and supplied a picture of the tire delivered at the front door of **** **********, Sedro-Woolley, WA *****.  The picture of the delivery and the tracking info are attached to this response. 

  On 01-07-2023, ************** reached out to RevZilla via email requesting info on the delivery.  He was advised that the delivery had been made and confirmed that the photo of the tire supplied by ** **** was taken at his front door step area, responding "That is my front door but there was nothing when I got home."  As the tire was taken without the knowledge or consent of **************, we are happy to offer a discount on a replacement tire, but we are not responsible for a criminal act after the tire was delivered and ************** was advised to contact the local police.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a helmet for $429.95+tax, order #********. I put the helmet on and it was super tight, but I figured it'd break in. I took it on a ride, and the wind noise was unbearable, worse than my $200 icon. That combined with the sizing, and poor build quality of the helmet made me realize this helmet will not work for me. I asked for some type of resolution, and was told I'm out of luck and the best they could do is discount another helmet 10%. So I'd have to spend another $500+ with them for the shoei helmet I niw want, they then suggested I should sell the helmet on the private market. NOT what I'd expect for a customer who's spent what I have there with (I believe) no returns since I created my account. So I am out of almost $500. I then left a poor review for the helmet, and it was never posted (I paid close attention to not break the posted terms and rules for leaving reviews). Which I believe means the positive reviews can't be relied on, and is likely part of why I didn't get honest feedback on this terrible helmet. It's sad business practice all around.

  Business Response

  Date: 08/07/2024

  As we are cleaning up our BBB responses as much as we can and this case is from 2022. We would like to apologize for the frustration the customer felt. We can only accept returns of new and unused items and we did offer a discount on another option and advise the customer to try selling locally. We do see the customer has continued to shop with us since this complaint. We will add a ****** credit to his account as a customer service gesture for the frustration he felt at the time of this complaint. 

  Please advise the customer he will see that ****** credit at the time of checkout. 

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a helmet on 8/23/22 and returned it on 8/31/22 for a refund since was too big. I was told by the store that I will receive the refund after they received the returned item. They received the item first week of September but refused to make the refund because they claim that their is a chargeback open with ******. I have reached multiple times ****** that confirmed chargeback is closed but that they can not take it out of the resolution center. I have sent an email with screenshots showing that the case is close to prove to the seller but are still refusing to make the refund.

  Business Response

  Date: 10/21/2022

  We are sorry to be the bearer of bad news, but this complaintant has an active/open ****** dispute/chargeback with our Company.  The dispute/chargeback is still open and under review by ****** (See Attached screenshot attached that was taken this date from the ****** as this response was being prepared.

  The complaintant does in fact need to reach out to the issue bank/financial institution to withdraw or close this dispute/chargeback and we will close this transaction.  While the dispute/chargeback is still open within the ****** system, we are unable to post a refund.

  Customer Answer

  Date: 10/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have reached ****** multiple times and was informed that case / dispute was closed. Also, I have told business about this and submitted screenshot of chat bot (only way to evidence that case is closed) but they still saying is not enough. I attached the screenshots.
  
  

  Regards,
  
  ***************************
  

  Business Response

  Date: 12/29/2022

  As we have indicated previously, this complaintant should reach out to ****** directly.  Now that the dispute has been closed by ******, the complaintant has been refunded as part of the chargeback settlement.  Due to the personal and financial nature of this transaction, we would recommend that the complaintant reach out again to ****** for the details of the transaction(s) associated with this order.

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motorcycle helmet (#********) and the item never showed up. I told the customer reps that the item might have been stolen from my from my front porch and that the delivery driver didn't follow my delivery instructions that were posted on the door. They told me that they weren't responsible for any missing items and they weren't going to file a claim with the delivery company (OnTrac). Every other online retailer I've dealt with in the past either provides a refund, store credit or re-sends the missing item. I've been buying things from this business for years and never had a problem but this will be the last time unless this issue is resolved.

  Business Response

  Date: 08/22/2022

  Sadly for the complaintant, he reported this package as stolen from the delivery address after it was successfully delivered by the carrier.  furthermore, the complaintant reported that he had video of the package being stolen from the delivery address.  This matter would need to be reported to the responsible local law enforcement agency.

  Additionally, this individual has invoked his rights under the ***** therefore we are no longer able to contact them to provide a discount on a replacement item, which we are happy to do.

  Customer Answer

  Date: 10/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  My request to get a replacement or refund was not honored. My request to have my personal data deleted was honored but is not the subject of this complaint 

  Regards,
  
  *******************

  Business Response

  Date: 11/03/2022

  Sadly for the complaintant, he reported this package as stolen from the delivery address after it was successfully delivered by the carrier. Stolen packages are not some that our Company would have any control or responsibility over.

  Furthermore, the complaintant reported that he had video of the package being stolen from the delivery address.  This matter would need to be reported to the responsible local law enforcement agency.  Additionally, the complaintant may have standing to report his personal loss to his property insurance carrier.

  Additionally, this individual has invoked his rights under the ***** therefore we are no longer able to contact them to provide a discount on a replacement item, which we are happy to do.