Reviews

This profile includes reviews for ExtremeTerrain.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ExtremeTerrain.com

  600 Cedar Hollow Rd Paoli, PA 19301-1753

  
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  All Things Jeep

  20 Mill Street Suite 136 Pepperell, MA 01463

Review Details

• Review fromPaula M

  Date: 07/27/2025

  5 stars
  Love the quick delivery! Website was user friendly! Quality products!

• Review fromDylan F

  Date: 07/27/2025

  1 star
  Placed an order with these guys for wheels and tires to be installed and balanced. Order was promptly received and I got my whole set only a few days later delivered to my house. This is the best part of the experience. I took them to a tire shop to just mount them. When I left nothing really seemed bad other than a little bit of vibration. I just assumed it was the new tires. I live close so I took it home and no big deal. I then went on a drive to get it on the freeway and thats when it became sketchy. It started vibrating pretty bad once I got up to the high 40,s. Once on the freeway I couldnt go past 60mph without feeling like my whole truck was falling apart.Fastforward to the next day I take it to the shop and had them preform a road force test. Mind you I spoke to a customer service employee who told me to do that! So I explain what the problem was and they took a look at it. Turns out the tires were installed incorrectly. So because of this the over weighted it when balancing the wheels. They had to remount, balance and pretty much do the process over again. The shop didnt charge me ***** thank god because extreme terrain would only cover $30 per tire for reimbursement. Otherwise we would have had some real issues. So I. Guess they took care of it but common.This was my only experience with these guys and it will be the last. If you are going to order, just make sure you dont get the free tire installation and balance. Those guys dont know what they are doing.

• Review fromRod S

  Date: 07/24/2025

  4 stars
  Everything fits perfectly but the color is off. Not true black

• Review fromBrandon K

  Date: 07/24/2025

  1 star
  As a returning customer, I have purchased Jeep Wrangler side steps directly from Extreme terrain. The package did not include the 2 of 3 brackets needed to put on a plastic bumper only. I went through extreme terrain instead of other sites to ensure they could send me the correct order. I contacted and spoke with customer service, extreme team, rep, product rep who said I am unable to talk with a manager. Then I was told the 2 brackets I needed are on BACKORDER and they’re unsure when they’ll be shipped. I have lost faith in this company. Especially since they’re not doing anything to make this right. I have the transcript if anyone wants to read it.

• Review fromJonathan S

  Date: 07/24/2025

  1 star
  BUYER BEWARE!!! Fraudulent practices and useless customer service. Their parent company owns a bunch of websites, i ordered two items, one from extremeterrain.com and one from ******************. They used the same ***** tracking number on both orders and never shipped my second order. I contacted customer service who acknowledged the issue but have still not attempted to resolve it weeks later. I filed a dispute with my credit card company and extreme terrain lied and claimed they weren't aware of the issue. They then sent fraudulent ***** slips for an item that was sent through American trucks but they never sent my order from extreme terrain and refuse to assist me. This is the shadiest company I've come across. I'm now having to file a complaint with the **** to try and retrieve my money that extreme terrain stole.

• Review fromRon C

  Date: 07/23/2025

  4 stars
  Very satisfied with order process and merchandise. I have ordered more than once and will no doubt order more merchandise. I gave 4 stars only because I get entirely too many email advertisements flooding my box. I know what I am looking for and how to find it without all the suggestion. That is my only criticism otherwise all is good and I am very satisfied.

• Review fromShannon H

  Date: 07/21/2025

  5 stars
  I have ordered many parts from Extreme Terrain (ET). One order had a damaged part, but ET was quick to make it right! The shipping has always arrived ahead of the predicted delivery date. and all of my orders have matched the discription listed online.I have read a lot of the reviews previously posted on here, and it appalls me how many people blame the *** when the customer didnt even read all the information about what they are ordering. ET is not to blame if you order the wrong part.

• Review fromDAMEON B

  Date: 07/18/2025

  5 stars
  I ordered an exhaust system from them. Their website was easy to navigate and find the specific exhaust and a video of details and full install. Super easy to work with, thank you again.

• Review fromshawn v

  Date: 07/18/2025

  1 star
  YOUR COMPANY *****...... YOU HAVE THE WORST CUSTOMER SERVICE. WHAT IS SO ****** UP IS YOU DO NOT EVEN CARE. YOUR COMPANY IS WHAT IS WRONG WITH AMERICA TODAY. JUST RIPPING PEOPLE OFF...

• Review fromKim D

  Date: 07/17/2025

  5 stars
  Fantastic products and even better customer service. We had a very minor issue and they went above and beyond to take care of us. We will use them in the future for more parts.