Complaints

This profile includes complaints for ExtremeTerrain.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ExtremeTerrain.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ExtremeTerrain.com

  600 Cedar Hollow Rd Paoli, PA 19301-1753

  
• 

  All Things Jeep

  20 Mill Street Suite 136 Pepperell, MA 01463

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Extreme Terrain regarding a recent purchase of rims and tires. On November 3, 2025, I completed my online checkout for a total of $1,600, as clearly displayed in my cart with a 40% promotional discount. I have screenshots documenting the checkout page and final price.Two days later, I was alerted that my credit card was overdrawn. Upon review, I discovered two separate charges totaling $2,600 from Extreme Terrain. I contacted customer support immediately, and after being transferred to a manager, I was told I still owed an additional $1,000 for the same order despite having already paid the amount confirmed at checkout.This constitutes a deceptive billing practice and potential consumer fraud. I am requesting a full investigation, a refund of the overcharged amount, and written confirmation that the issue has been resolved.Order Number: REMOVEDName: REMOVEDPhone: REMOVEDEmail: REMOVED

  Business Response

  Date: 11/10/2025

  To whom it may concern, 

  The consumer placed their order on 11/3/2025 for qty 4 Toyo Open Country A/T Tires and qty 4 Mayhem Wheels Warrior Matte Black. The consumer reached out to us via phone on 11/5/2025 inquiring about the statues of their order. The customer service representative explained the balance that was due on the order and the consumer expressed that they used a 40% off coupon. The customer service representative submitted an escalation ticket for a supervisor to call the consumer back. The consumer was contacted on 11/5/2025 by a supervisor offering them $200 in promotional credit as an appeasement and notifying them that they would still need to pay the remaining balance on the order which is $1,052.27 or we could cancel the order. Under our Terms of use on the website please see Order Acceptance were Extreme Terrain reserves the right to correct any error, inaccuracy or omission including after an order has been submitted or an order confirmation has been sent at any time. We reserve the right to refuse, or cancel an order for any reason. However, we are willing to settle with offering the consumer $500 promotional credit which will be applied to the balance owed on this order and the consumer is responsible for the remaining balance on the account to be paid or their order will be cancelled. The consumer can contact customer service to pay the remaining balance or have the order cancelled. 

  Thank you. 

  Customer Answer

  Date: 11/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  REMOVED
  
  

• Initial Complaint

  Date:11/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PowerStop Z36 Extreme Truck and Tow Brake Rotor, Pad, and Caliper Kit (Front and Rear, SKU JREMOVED3537) from Extreme Terrain in June 2025 for my Jeep Wrangler JK (Order #REMOVED-39737654). When installing the kit, the passenger-side rear caliper was defective out of the box the bleeder sREMOVEDthreads were stripped and would not seal. I reported this immediately to Extreme Terrain by phone and online chat. I was told I would need to return both rear calipers before a replacement could be considered, and that the manufacturer would need to inspect them first. There was no clear timeline or guarantee that a replacement would actually be issued.Because this is our only family vehicle and we have a baby, I offered to return the defective caliper once a replacement arrived, or allow a temporary hold on my card until the return was confirmed. That offer was declined. Extreme Terrain never followed up or warned that this could indicate a larger safety concern.On October 31, 2025, while driving on Interstate 93 North in REMOVEDin the dark and rain with my husband and our 10-month-old baby in the car, the other rear caliper failed catastrophically. The bolts tore straight through the caliper housing, causing the caliper to detach and a near-total loss of braking power at highway speed. I had to use the emergency brake to safely reach the next exit.This was not an installation or wear issue, it was a clear manufacturing defect. I have photos, the failed part, and all communication records. Both Extreme Terrain and PowerStop have been contacted with this information, but no resolution has been provided.Desired Resolution:I am requesting a full refund for the defective kit, reimbursement for the cost of new parts and professional installation, and confirmation that this safety issue has been escalated to the manufacturer for review to prevent further incidents.Attachments: Order confirmation and receipts Photos of the defective and failed calipers

  Business Response

  Date: 11/10/2025

  To whom it may concern,

  The consumer placed their order on 6/11/2025 for the front and rear PowerStop Z36 Brake and Rotor pad kit. The consumer contacted us on 6/23/2025 via chat inquiring about a return for the defective rear calipers with the stripped bleeders. We setup a return authorization, the consumer never did upload photos so the return authorization expired. The consumer reached out to us again on 10/31/2025 via chat regarding the broken piece and requested a supervisor contact them. The supervisor did contact the consumer and left a voicemail and the phone call was never returned. The consumer then emailed us on 11/2/2025 regarding the issue as well. As of today 11/10/2025 a return authorization was setup for our return techs to contact the consumer regarding the issue. The photos the consumer attached have been attached to the return request. The return tech team will email the consumer regarding the return and will work with the supplier as well to reach a resolution. 

  Thank you. 

  Customer Answer

  Date: 11/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 24093472
  
  I am rejecting this response because: Nobody from Extreme Terrain has reached out to resolve this issue.  of note, the original manufacturer/vendor for this powerstop has reached out.  It doesnt seem like they are happy with how Extreme Terrain has handled this very serious safety issue.
  
  
  Regards,
  
  REMOVED
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/18/2025

  To whom it may concern, 

  The consumer was emailed regarding the return being setup and we emailed return labels over on 11/17/2025 4 total. The consumer can return at their earlier convenience, If the consumer would like to discuss this further they can contact Extreme Terrain again and request to speak with a supervisor. One did reach out on 11/3 and left a voicemail and no return call was provided. 

  Thank you. 

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an open-box returned product from ExtremeTerrain on January 28, 2025. The product is a Hard Top TopLiner manufactured by Coverking (MPN: HFYCT10). It was listed as an open-box item, but not sold as-is in a way that clearly disclosed it was non-functional. It was represented as a usable product with standard fitment. When I went to install the item I found the product to be completely defective and unusable. It does not fit as advertised and is unfit for its intended purpose, rendering it essentially worthless. I contacted Coverking, who confirmed that the product is covered under a manufacturer warranty, but because the item was fulfilled through an Amazon warehouse through extremeterrain rather than directly from coverking the warranty claim must be processed through the retailer (Extreme Terrain). Coverking is unable to verify the purchase or process it directly. I have contacted ExtremeTerrain multiple times. They have refused to help, stating:The 30-day return window has passed, and Open-box items are sold as-is and not eligible for warranty claims unlike new items.While I understand that the product was listed as open-box, the item is not as described. It is completely non-functional and unfit for its advertised use. ExtremeTerrain failed to clearly disclose material defects, and misrepresented the condition and fitment of the item. An as-is clause does not excuse a seller from selling a worthless, unusable product unless that defect was clearly disclosed. That was not the case here. I am requesting that ExtremeTerrain:Facilitate the manufacturer warranty claim, as required by consumer production laws.OR Provide a refund or replacement for this defective item.I have exhausted reasonable efforts to resolve this directly and am now seeking BBB assistance to reach a fair resolution.

  Business Response

  Date: 10/27/2025

  To whom it may concern,

  The order for the open box Coverking Hard TopLiner Black was purchased and delivered back on January 31st 2025. Our open box policy is 30 days for return for store credit. This order is almost a year old and outside of our return policy. We also disclose that there is no warranty on open box products. The consumer chatted customer service on 9/29/2025 requesting a return or exchange we denied. The consumer then chatted customer service again on 10/7/2025 requesting a warranty replacement we denied due to policy. This order is not eligible for a return, replacement or refund due to it being outside of our 30 day return policy. 

  Thank you. 

  Customer Answer

  Date: 11/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23994551
  
  I am rejecting this response because:
  

  I appreciate the businesss response; however, it fails to address the core issue raised in my complaint. My concern is not about the passage of time or a simple change if mind return, it concerns misrepresentation of product condition and violation of implied warranty protections under federal and state consumer law.
  
  The listing described the product as open box but did not disclose any defects or fitment issues. Upon attempting installation, I discovered that the item does not fit as intended and cannot be used for its ordinary purpose. It appears this product may have been previously returned for the same reason and resold without proper inspection or disclosure of the defect.
  
  Additionally, the listing did not clearly disclose that open box items are sold without warranty coverage. I only learned of this limitation after contacting customer service. The lack of disclosure regarding both the defect and the warranty policy violates fair business practices and the implied warranty of merchantability, which ensures that goods sold, even open box items are fit for their ordinary use unless defects are expressly disclosed at the time of sale.
  
  While the business cites its 30-day return and no warranty on open box items policy now, such policies cannot legally override consumer protection laws. Under the MagnusonMoss Warranty Act (15 U.S.C. REMOVED) and UCC REMOVED, sellers must ensure that products sold even open box or as is items are fit for their ordinary purpose unless defects are clearly and conspicuously disclosed prior to sale. Failing to do so constitutes misrepresentation and may violate state Unfair and Deceptive Acts and Practices (UDAP) laws.
  
  In this case, the defect was undisclosed and materially affects usability, meaning the product was not as described at the time of sale. The companys return-period limitation is therefore irrelevant, as the issue concerns the products nonconformity and misrepresentation, not a delayed return.
  
  I am again requesting a refund or replacement to resolve this matter amicably. I would prefer to settle this through the BBB process rather than escalate to the REMOVED, my state REMOVEDor small claims court; however, I am prepared to pursue those avenues if necessary.
  
  Thank you for your attention to this matter.
  
  Regards,
  
  REMOVED
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for a fair priced roof rack, and thought I found one. It was listed as a "returned item" but specified it was "complete" with possible slight blemishes. I received the order in a box which had a stated weight of "24" pounds (see image), the box however weighed less then 5. When I opened the undamaged box, it was stuffed full of brown paper bag type material, over the top of an incomplete set of "connections", it was missing a few of those (see image), it was also missing all hardware, and the most important part of a roof rack, the crossover bars. Nothing was in original packaging, there was no paperwork to speak of other then simplified instructions for how to use all of the missing parts.I called the company and explained the situation- I was informed I would receive a full refund, after getting an email with some instructions. I followed the instructions and was then told that I would get a store credit- for returning a "used" part. I am not returning a used part, I am returning an incomplete order that looks to be scam- improper weight of shipping container, lack of contents, asked to pay for returned shipping, and then instead of getting my full return as I was told, I was offered a store credit so I can buy something else that's a scam.The website lists that I have "no purchases" on my account, but they are taking a return for "Go Rhino XRS Cross Bars; textured Black for an (REMOVEDTundra) SKU TU23759 Qty 1 Serial#REMOVEDI find it very interesting that even the return claims it is for textured Cross Bars-and I didn't get any. Had I received a full product, I agree that the company has a return policy- but I didn't, and therefore this wouldn't fall under a "normal return" but be classified as a mistake by the organization and offered a full refund. I believe this to be fraudulent activities and I have stopped communication with the company, and instead started pursuing other legal avenues.

  Business Response

  Date: 10/21/2025

  To whom it may concern, 

  The consumer placed their order on 9/16/2025 and received the open box product listed under Go Rhino XRS Cross Bars on 9/23/2025. According to the photos listed under Serial # REMOVEDthat would of been available online under the open box listing reflects only the hardware no actual cross bars. The consumer reached out to customer service via phone on 9/28/2025 to report only receiving the hardware. The customer service representative setup an return authorization for incomplete order. The consumer then emailed on 10/3/2025 asking about the photos that they needed to upload for the return authorization we explained what photos were required and that the consumer has 10 days to upload them or the return request expires. On 10/6/2025 the consumer uploaded the photos and a prepaid fed ex return label was emailed to the consumer at his apple pay email. As of today 10/21/2025 the email return label has been resent and the return is setup for refund back to the original method of payment versus store credit. Once the consumer drops off the return with REMOVEDand it is scanned the refund is issued within 7-10 business days. 

  Thank you. 

  Customer Answer

  Date: 10/22/2025

  Ok, so NOW the seller wants to pretend to do the right thing, so let me give you the facts.
  
  1. As you could clearly see in my original note, the box was shipped with a shipping weight of 24 pounds, the box only weighed 5 pounds. A company doesn't just send out a box at a higher weight then it should be, because they have to pay for that weight. When I looked it up, guess how much the total product weighs if it has the cross bars... That is correct, 24 pounds. You can look that up on REMOVED, I found the same product on REMOVEDand that is the exact shipping weight for the whole product.
  
  2. The seller lied. They said that there were pictures showing that the cross bars were missing. That is 100% false, in fact the pictures showed the cross bars, and the title of the item being sold said "cross bars". Nobody would purchase crossbars, WITHOUT the crossbars, because they have to be an exact fit for the fixtures. As far as the literature within the "item for sale" page, it clearly stated that all major parts were there and that there was a small blemish, and possibly missing "hardware". ALL of the hardware was missing, along with the crossbars, this is a classic attempt to get someone to purchase something and then "bait and switch" to make more money. 
  
  3. The seller never offered me my money back, they clearly over the course of 4 emails and a phone call said that I would receive only the "credit" to their sREMOVEDstore. I received an email 6 hours before receiving yours that says the "refund may go back to the original payment, OR be a credit to the store", this is the first sign that I could get anything other then the credit, but they still didn't specifically say they would send me my refund.
  
  I am going to return the items now that they have given me a way to return it for free- I already filed with my bank so if they don't send me my refund I will let you know ASAP. This company is obviously using GREY areas to scam people, then trying very hard to "get away with it" assuming people are not going to follow up. I am a disabled veteran, I am not going to sit back and get screwed- I have plenty of time in my day. I hope that you do the right thing, and give them a bad REMOVEDfor this  shady type of business. The fact that they felt compelled to lie blows my mind.

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of Raxiom LED Headlights (Order #REMOVED-30696786, placed October 5, 2022 through ExtremeTerrain.com) for my 2022 REMOVEDTacoma. These headlights cost me nearly $800. I purchased them in good faith, expecting long-term durability.Unfortunately, after less than three years, the headlights have begun to yellow despite being well-maintained. This has been very disappointing, especially considering the premium price point and the fact that these headlights were marketed as a quality, long-lasting REMOVEDaddition, the daytime running lights (DRLs) never functioned properly from the start, despite being one of the key advertised features and one of the main reasons I purchased the product.I first attempted to contact Raxiom directly, but they have not responded to multiple emails. I then reached out to ExtremeTerrain, who told me that my order is not covered under warranty because the warranty only applies to products purchased on or after January 1, 2024. This strikes me as unfair and arbitrary.I purchased my headlights in October 2022 at the same price point as they are sold today, yet my set was excluded from warranty coverage while identical products purchased just over a year later are covered for three years. Why should a customer who bought earlier, in good faith, be penalized? This feels like ExtremeTerrain and REMOVEDchose not to stand behind their product until 2024, despite knowing that yellowing and functionality issues were likely to appear within that time frame. Whether intentional or not, this leaves earlier customers like myself unprotected and treated differently than later buyers of the exact same product.I understand normal wear and tear, but yellowing headlights in under three years and DRLs never functioning on a premium aftermarket product is not acceptable. Warranty or not, I believe ExtremeTerrain should be willing to make this right and stand behind what they sell.

  Customer Answer

  Date: 10/06/2025

  Hello,
  
  
  I want to clarify that this complaint is a valid marketplace issue. The product in question a set of headlights purchased from ExtremeTerrain.com became defective within the advertised warranty period. The business refused to honor the warranty, claiming that their three-year limited warranty policy only began in 2024, even though the product listing at the time of my purchase stated it was covered.
  
  
  This is not an issue thats over 12 months old with no warranty the warranty itself is the subject of the complaint, and the companys refusal to honor it is recent.
  
  
  Please re-evaluate this complaint under Product or Service Problem ? Warranty Not Honored.
  
  
  REMOVED
  
  

  Business Response

  Date: 10/27/2025

  To whom it may concern,

  The consumer placed their order for the Raxiom LED Headlights Black Housing Clear Lens on 10/05/2022. The product was delivered on 10/7/2022. The consumer contacted customer service via email on 9/27/2025 we responded denying the return under warranty because we did not have a warranty on this product until January of 2024. The consumer then emailed customer service again on 9/28/2025 and we responded denying the return again. I reached out to the consumer on 10/15/2025 via text offering a warranty replacement for the headlights the consumer never responded. As of today 10/27/2025 I have setup a return authorization to replace the headlights. The consumer will need to upload photos of the coloring using the link that was emailed to him. From there our Return Tech Team will review the return request and follow up via emailing confirming and provide the return authorization. 

  Thank you 

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in channe lvent visor wind deflector, came off first time i rolled window down. and it is not because surface was not cleaned properly, now there is no way to reinstall 3m adhesive is gone now, will you please replace.Thank you

  Business Response

  Date: 08/26/2025

  To whom it may concern,

  The consumer placed their order for the In-Channel Window Deflectors Front and Rear Dark smoke on 8/12/2025. The consumer has not reached out to Extreme Terrain to ask for a replacement so I just setup a Return Authorization for the consumer. The consumer will need to follow the instructions on their email and text message and upload photos, then our Tech Team will be in contact with the consumer within REMOVEDbusiness hours. 

  Thank you. 

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned an item. Never used. I paid for return shipping through their company REMOVEDex. They provided the shipping label and I also paid for insurance. The package is sitting at fed ex and appears it has been lost. This is clearly out of my control. Extreme terrain will not refund me. I used their shipping company. I provided the package. Its confirmed to have been picked up. After that it is out of my control yet they refuse to reimburse me.

  Business Response

  Date: 08/26/2025

  To whom to may concern,

  The consumer placed their order for the Smittybilt C-RES.2 Cargo Restraint System on 8/03/2025. The consumer used the customer portal to start a return on 8/9/2025 and advised that it was to difficult to install. The consumer opt'd for a pickup and scheduled it on 8/11/2025. The consumer chatted us on 8/9/2025 and asked for us to reschedule the pickup which we did for 8/12/2025. The consumer then contacted us again on 8/13 and 8/14 questioning the pickup return label not showing scanned or movement. We reassured the consumer that they would receive their refund once the return label showed movement. The consumer spoke to a supervisor on 8/14 and we advised that we needed to wait for the items to be returned to our warehouse to refund the consumer. The consumer then contacted us again on 8/25/2025 and we advised that we refunded their original method of payment on 8/20/2025 in the amount of $286.85. I have also refunded the return tag shipping cost of $15.00. 

  Thank you

• Initial Complaint

  Date:07/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extreme terrain company. I purchased side steps for my Jeep wrangler. I went through extreme to directly to extreme terrain to ensure I would get the parts and was hoping with a reliable source. The company sent me the wrong brackets 2/3 for just a plastic bumper. I couldnt speak with a manager, then they said the brackets were on BACKORDER and are not sure when theyll will ship them.

  Business Response

  Date: 07/29/2025

  To whom it may concern, 

  The consumer placed there order for the RedRock Molded ABS OE Style Side Step Bars on 7/8/2025. They where shipped and delivered on 7/10/2025. The consumer reached out to customer service on 7/24/2025 advising that the brackets where incorrect. The customer service representative placed an order for the correct brackets but they where backordered and advised the consumer of this. The consumer was then contacted by our customer service department on 7/24/2025 and they left a voicemail stating that these where out of stock and we where submitting a request directly to the supplier asking for them to ship the correct brackets instead. Our hardware team reached out to the consumer on 7/25/2025 advising that the brackets are unavailable from the supplier and we could offer a full replacement or refund of $25.00 to source them locally. On 7/26/2025 a supervisor contacted the consumer and left a voicemail advising that we could setup the replacement order if they would prefer that. On 7/28/2025 the consumer spoke with another supervisor and they agreed on full replacement ship it before sending the incorrect one back. The consumer agreed to this and as of today 7/29/2025 the replacement side step bars are due for delivery via REMOVED. If the consumer wishes to get a refund then they should contact customer service and we will setup another return for the replacement as well for refund. 

  Thank you,

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased wheels from this company, it showed the wheels should ship out in 2 days. After waiting 3 weeks and inquiring we discovered the wheels would not be available until September. We canceled the order and ordered a new set of wheels. Upon cancellation they at first refunded me $833. I reached out the next day and explained they shorted me some of my refund. They refunded an addition $127 but I told them that still was not the total amount. The wheels were $198.55 each and I purchased 5. Total before tax is $992.75. Where I live the sales tax is 7% so this should total at $1062.24. The refunded me a total of $960.61 leaving a difference of $101.63 owed. My self and the customer care Both agree the price for the wheels is $992.75 before tax but they will not refund me the addition money owed. There was an addition refund on the account for TPMS sensors that I paid shipping fees to send back due to my error. The refunds for wheels were requested on 7/15 and 7/16. Anything outside of those dates refunded is not related.

  Business Response

  Date: 07/29/2025

  To whom it may concern, 

  The consumer placed there order for the Impact Wheels 8806 Bronze with Black Bead Wheel Quantity 5 on 6/29/2025. The wheels where then cancelled on 7/14/2025 due to consumer request since they where out of stock. We refunded the consumer $833.60 and $127.01 on 7/15 & 7/16. I believe from our customer ops department the consumer was not charged correctly in the beginning for the entire order. Assuming tax did not calculate correctly in our system. The consumer reached out to us more than once and we submitted 2 different tickets to our customer operations team to refund the consumer the missing $102.00. Due to the original error the request was denied. At this point to resolve this matter and continue our business with the consumer we have refunded the consumer $102.00 plus tax totaling $109.13. This refund was issued today on 7/29/2025 back to the consumers original method of payment. This is now resolved. 

  Thank you. 

• Initial Complaint

  Date:07/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I try to purchase an evo lift kit for the amount of $7,500 on May REMOVEDwhich was delivered incomplete on May 22, 2025. I file an incomplete order over the phone and they asked me to email pictures of what I have received which I did. They said that they will look at the pictures figure out what it was missing and re send it, I waited for a week and did not got either my missing parts nor an email or a phone call, I called back and cancel the whole purchase on May 30, 2025. After three more weeks, and hours in phone with customer service I received the return shipping labels. Send everything back. It was delivered on July REMOVEDaccording to Tracking numbers. Call again to asked for the refund they said that they have not received the merchandise. I took screenshots of every single tracking number (11) and sent them on July REMOVEDand still no refund. Now they have the merchandise and money last time I spoke with them they said the same thing (we will get back to you after we look in to it)

  Business Response

  Date: 07/23/2025

  To whom it may concern, 

  The consumer placed their order for the REMOVEDManufacturing 6.50 Inch Enforcer Stage 4 Overland  Suspension Lift Kit with King 2.5 Shock Front and Rear. The consumer contacted us on 5/22/2025 advising that they received 9 out of 12 packages. REMOVEDsubmitted a Return Authorization to replace the 3 missing packages. The consumer on 5/26/2025 called customer service again asking about an update and again on 5/27/2025 they emailed asking for an update. We confirmed with the supplier that 2 products was out of stock and had not shipped yet. The consumer decided to cancel the shipment and return everything. The manufacture provided return labels 2x and the consumer used the second set of return labels to send everything back. The consumer then did a chargeback because we could not confirm return of the boxes using the labels we had in our system. Extreme Terrain won the chargeback and the consumer provided us with the tracking numbers he used on the labels. We have confirmed the return with the manufacture and the consumer was refunded for this product in the amount of $7,610.79 back to their original method of payment on 7/23/2025. 

  Thank you.