Business ProfileforSouth Hills Chrysler Dodge Jeep Ram Fiat

On Oct 21 2022 I had a scheduled appointment due to my stop/start function not working on my 3 year old jeep. I was told my auxiliary battery was tested and it’s still good, it just needed charged because it dropped below 60% charge and the stop/start feature would not function if the auxiliary battery was below 60% charge. They set it to charge and sent me on my way saying it would take a few hours to charge in my vehicle. I paid 254.35 for the diagnostic fee and left the lot with my stop/start still not working. 2 days passed and the function was still not working. So I scheduled a second appointment for nov 21. The stop/start function continued to not work. On nov 21 I brought the car in for the second appointment and was told that suddenly my auxiliary battery was now bad, coincidentally just weeks after having it checked on Oct 21. So I paid $191.86 for a new auxiliary battery. They replaced the auxiliary battery and sent me on my way. Driving home from the dealership just minutes after my appointment, I noticed that the stop/start function was still not working. I pulled over to the side of the road and called the dealership to be told “it may take about 24 hours for the system to recalibrate with the new battery”. This was not the case and my stop start function still did not work. I scheduled a third appointment. At this third appointment on Jan 10, I was told that the charge on my brand new battery just installed nov 21 was now dropped to 59% charge. So they did the exact same thing that didn’t work at the first appointment (on Oct 21), charged the battery and dismissed me without attempting to find out what in fact was draining 2 separate auxiliary batteries. They told me to take the car home and ignore it without any resolution because “it didn’t throw a code, so they can’t find out what’s wrong”. I had to strongly insist the manager keep looking until they figure what is draining this battery. Still waiting on resolution. I have no car to drive.