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Business Profile

Vending Machines

Cantaloupe, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cantaloupe, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cantaloupe, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im the owner of ***************. Cantaloupe is a third party company that manages the money and distribution of my payments. The monthly payment fee from my company to Cantaloupe is $9.95. Lately I have been charged double which is not in the contract.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used one of Canteloupe's MORE cards to use at their vending machines. Since I won't be using the card anymore, I called and asked for a refund. The customer service agent said she issued a refund, weeks later and it's still not in my bank account. I called back to ask where the refund was, and the customer service agent "we unfortunately cannot track this specific refund back to the card that received it". Basically, they have no idea where the refund went to, but I know it wasn't to any card I used with them.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased $4.88 worth of items from this company and was charged $8.07. ***************, which responded for more details. Provided necessary details. Company responded, stating that they "could not find" the transaction. Transaction still went through on card for incorrect amount. Requesting that a refund of the $3.19 overcharge be credited.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Dream 24 is the vending business card reader was supposed to work for vending on Dec 12 was put on the phone for over 5 hours back and forth and devise didnt even work . Machine doesnt work without it so out all the money machine made plus time on phone and day wasted to go to location . Please get this new device install and replaced the default one in expedite and compensate for time loss as well as machine sales loss

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been attempting to get in touch with someone from the company to cancel our service. I originally spoke to someone named ******** **** ago and she provided me with the case # ********. I had attempted to cancel our service after learning that the cashless eport we had been using was too old and no longer worked. When I spoke to ******** she said she'd be sending information to another department because there was a hold on our account for not having returned an old item that also no longer worked. She thought this other department would respond back that the item was not needed since it was too old to work with upgrades the company made and that then the account could be canceled since I was still being charged for something that could no longer be used. My plan was to purchase a new device and continue with the company once I had this issue taken care of. I've called back a few times and I'm always told someone will get back to me but I've never received any calls or emails. I've attempted contact by both phone and email but have given up. The only contact I've gotten from the company is to request an update of my banking information so they can continue to charge me even though the device I have will no longer work. The emails that ask for this update are a "no reply" email so I cannot get support that way either. I'd love for this to be taken care of but it appears their departments do not communicate well and customer service is poor in the area that must approve a cancelation of service for the device that does not work. I'd like them to stop charging me and give me a credit for whatever charges I've incurred since the call to ******** since Cantaloupe has never reached out to get this taken care of. I did not write down each time I called or emailed but when I have called the initial number *************) I've been told they were able to view the log and have seen how long this has taken for resolution so I'm assuming they have record of all of this.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a driving range that already had a ball dispenser that included a Cantaloupe 3G credit card device. I inquired about transfer of the deice and was told to this particular device (3G) will soon be obsolete and indicated that I needed to upgrade the device to a 5G compatible device.- The 5G device was ordered May 2023 and shipped to my brothers house. The device received is *********** - I attempted switching out the devices on July 5, 2023 and reached out to **************** for assistance.- The technician was unable to to get the new device to work (indicated off-line).- The technician determined the device may be defective and requested a ***lacement device. - Later that same day, a second CS *** indicated that particular device was set up incorrectly and they made the adjustment. They indicated they cancelled the order of the ***lacement machine. I never received the device so assumed it had in fact been cancelled. The ***lacement device ordered ************* and not delivered remains on bills. - I reached out and requested that we be credited for the 2nd device and that that device be removed from our bill - We received one time credit for this device, however current bills continue to include service charges to the second device. I am requesting that all charges for the 2nd device ************* that I have never received be credited for all bills in which it was included and no longer be billed to myself. I have reached out multiple times and ********** has not been helpful. They have it as Case #: ******** but have indicated the case is closed. I have provided email evidence of the situation and talked to them many times but they will not resolve case.

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company bought a vending machine and the Cantaloupe ePort G11 credit card reader and installed it at our facility for our employees. We are not in the vending business or in this for-profit; it's a favor for our employees. I was in charge of this project. I activated the ePort reader as requested, and once I was notified it was activated (5-29-24 6:44 am CST), I immediately went to test it with my own personal credit card (ending 6585). My credit card was charged twice between 6:45 am and 7:20 am as I tested it twice. See my credit card statement for those two charges. Cantaloupe's entire business is to take the money from a credit card and deposit it with the business that owns the reader, less fees. The money never showed up to the business. They still can't figure out why or where the money went. Of course, the two transactions were only $3.25, but it concerned us because we don't have the resources to audit this to ensure they are not skimming money. How can they collect money from a credit card and not pass it along to the company that owns the credit card reader and not be able to explain?

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new Eport and installed it on 6/24/24. I sent Cantaloupe the activation on 6/24 and I received the DocuSign and completed it on 6/25/24 at 12pm CT. It is taking way too long for my eport to be activated and it appears you don't have enough people to readily handle these requests. I am losing money on a daily basis due to the slowness of Cantaloupe to get my request done right away. If I don't complain no one will fix this process. I want to know what are you going to do to speed up the eport requests. So the customers are not losing money on a daily basis.

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********** name is *************************** and I am the owner of ***************************. The reason that I am emailing you is because I am having issues retrieving my money from the e-port machine. I had the vending machine hooked up in 2021 with U.S. Technology. When I got in touch with U.S. Technology they asked how many vending machines I had. I informed them that I had three but only wanted one machine activated. Despite me telling them this, they asked for the serial numbers of all three machines. I entrusted them with this information because I believed that they would adhere to my request to only activate one. Unknowingly, every month I was being charged for all of the machines even though the other two machines were in storage. When the e-port transmitter was first activated it was with U.S. Technology. Afterwhile Cantaloupe took over their company but I was not aware when this happened because I did not sign any documents with the new company. I never received any money for the items that were sold from my machine. I was told that I owed one thousand dollars for three machines that were activated even though it was only supposed to be one machine. Again, I never signed any documents with Cantaloupe e-port transmitter nor did I authorize three vending machines to be activated.

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case# ******** They have overcharged me for the card readers, approximately $200 and they said they are going to send me the more card readers and they haven&#**;t done it. I had to pay $50.00 for this. I hadn&#**;t hooked them up yet and they took out $200. I was supposed to get labels to send the first 10 card readers back to them and never got the labels. You paid them for this. Now I have to pay another $60. So I am out of $260 all together. I would like the $260 refunded to me.

    Cantaloupe, Inc. is NOT a BBB Accredited Business.

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