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Business Profile

Vending Machines

Cantaloupe, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cantaloupe, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cantaloupe, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 47 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been reaching out to them because I need a 1099 in order to file my taxes. I was not aware I needed this being a new business owner. I think they should have sent one out in the mail at the beginning of the year and I never received this document from them.When I emailed them I received an email back saying it could take up to 14 business days to get a response. That should have been Tuesday August 12th. I havent heard anything and there is no number I can reach them at. Its strictly email only. I need this paperwork. Thats all I want from them.

    • Initial Complaint

      Date:07/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cantaloupe **** (formerly USA Technologies) is by far the most incompetent, negligent, and dysfunctional company Ive ever had the misfortune of dealing with in the vending industry or any industry, period.I legally purchased a vending machine that includes a Cantaloupe cashless device (serial #: ************. On July 18, 2025, the original owner replied directly to Cantaloupes Transfer Team email with full written authorization to release the device to me. The reply included ALL the information Cantaloupe requires: my name, business, email, phone number, and a statement authorizing the transfer. I have a screenshot of that reply timestamped and irrefutable.Despite that, Cantaloupe continues to lie and claim they never received the email while ignoring the attached screenshot Ive now sent multiple times. Their support team refuses to act, their phone **** are powerless, and their email team simply ignores proof thats right in front of them.This is not a delay its willful obstruction. The device is still tied to someone elses account, I am losing money, and their negligence is directly damaging my business. Ive called over 5 times, emailed over 10 times, and been met with total incompetence at every level.This company should not be trusted to handle money, machines, or anything remotely related to operations. They dont respond. They dont care. And they are actively hurting the very vendors theyre supposed to support.I want this device immediately released and transferred to my Seed account, or I will pursue legal action, file *** and attorney general complaints, blast this on every public platform possible, and encourage others to walk away from Cantaloupe for good.Cantaloupe is a disgrace to the vending industry and a liability to small business owners.

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb. *******. I bought a credit card e port for a vending machine in the amount of ******. My *** said it was compatible to the vending machine. ***** to install it and then called company and they said it was not compatible. March 17, 2026 Sent the credit card e port back to cantaloupe after multiple attempts to see how to return it finally got something emailed. Called one month later to see the status and after 2 different attempts same day. Got an e mail back saying they did receive it and waiting for a clearance approval for refund. Never got or heard anything. Called again 2 weeks later then one month later, then one week later then 2 weeks, then a month and so on. I talked to so many different people and my *** multiple times and got no answers. Nothing. I still dont have a refund and I still keep getting the runaround. There are a ton of notes in my file if you contact someone at *********. They have the device and its been cleared but no one is helping. I even asked to talk to a manager supervisor and they said they tried to connect me, but she was in a meeting. They took a message and I have not heard back. Her name is ***** *******. Im asking for help. This is horrible customer service and quite frankly I think everyone should know about this company. I am looking for any advice or help just to get my refund.

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A transfer of eport devices has been requested in April 2025 with promise that the transfer would be completed within 3 weeks. I have called and spoke to multiple representatives and get different stories as to why the transfer/account creation has not taken place yet. In the meantime the previous owner of the eport is collecting the monies associated with the vending sales. There is no sight of a resolution anytime soon.

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been working closely with the seller of two vending machines for three weeks. Cantaloupe has been unable to process our transfer successfully, and I have been advised via a group of folks that they only use the competitor because this is a new issue and cantaloupe can take months.

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Company is charging me service fees on two devices I have not owned in several years. Only to discover that when I called to have the accounts canceled they didn't and now claim I owe 800+ on devices that have had zero activity. They haven't sent me any mail correspondence and I have only found one email that went to spam. This is abuse. And the accounts receivable representative claimed I was threatening her by telling her I was also recording the conversation. Then proceeded to laugh at me. And then hung up. On the invoice I received today, it shows that the August fee from 2021 up to today may of 2025 there has been no activity on the devices. This is the result of me selling the machines and devices along with the machines they were installed into.Being that I called years ago I have no way of going that far back in my call history but I know I had to calm twice. They claim I never called at all. Which is false. They are demanding payment for services I never utilized and didn't want after the sale of the units they were attached to.

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im the owner of ***************. Cantaloupe is a third party company that manages the money and distribution of my payments. The monthly payment fee from my company to Cantaloupe is $9.95. Lately I have been charged double which is not in the contract.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used one of Canteloupe's MORE cards to use at their vending machines. Since I won't be using the card anymore, I called and asked for a refund. The customer service agent said she issued a refund, weeks later and it's still not in my bank account. I called back to ask where the refund was, and the customer service agent "we unfortunately cannot track this specific refund back to the card that received it". Basically, they have no idea where the refund went to, but I know it wasn't to any card I used with them.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased $4.88 worth of items from this company and was charged $8.07. ***************, which responded for more details. Provided necessary details. Company responded, stating that they "could not find" the transaction. Transaction still went through on card for incorrect amount. Requesting that a refund of the $3.19 overcharge be credited.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Dream 24 is the vending business card reader was supposed to work for vending on Dec 12 was put on the phone for over 5 hours back and forth and devise didnt even work . Machine doesnt work without it so out all the money machine made plus time on phone and day wasted to go to location . Please get this new device install and replaced the default one in expedite and compensate for time loss as well as machine sales loss

    Cantaloupe, Inc. is NOT a BBB Accredited Business.

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