Complaints

This profile includes complaints for Cantaloupe, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cantaloupe, Inc. has 4 locations, listed below.

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  Cantaloupe, Inc.

  101 Lindenwood Dr Ste 405 Malvern, PA 19355-1716

• 

  Cantaloupe, Inc.

  100 Deerfield Ln Ste 140 Suite 140 Malvern, PA 19355-2100

• 

  Cantaloupe, Inc.

  24 Spring Mill Dr Malvern, PA 19355-1200

• 

  Cantaloupe, Inc.

  100 Deerfield Ln Ste 300 Malvern, PA 19355-2183

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own (paid in full) a vending machine. In order to take card payments there is a fee of $7.99 per month automatically coming from checking account. On September 13, 2022 I sent an email stating that I no longer had a location for my vending machine. After sending additional emails I was told my cancellation was processed in October. **** continued to come out October 21, November 21 and December 21, 2022. I sent emails complaining in October, November and December that money was still being taken from my account. In December after attempting to take the $7.99 the account was empty so I incurred overdraft fees of $29 two times that put my account at a negative $59. Now Im completely frustrated I send another email and they agreed to refund October and November in the amount of $15.98. Now its January 2023 and on the 21st another $7.99 was removed from my account!!!! After clearing up the overdraft charges they are still taking money. At this point I told them this is stealing!!!! They sent an email saying I never paid fees for November so they were basically taken their $7.99 back. I then proved to them they were lying again and provided proof of the $7.99 being paid in November. At this point I want the $7.99 that was taken January 21, 2023 plus the $59 overdraft fees that I would have NEVER incurred had the cancellation been processed when I sent original email on September 13, 2022.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered my second credit card reader from this company. I ordered it on July 13th and received it months later. when I went to install it, it was not getting power so i problem solved it using a working card reader and figured it weas not accepting power. i called them and spend hours on hold and finally they guided me to return the item and walked me through the process. weeks later i recieved a box and it only had a partial of the item I needed replaced, they send me a cable instead of the entire unit, I called back waited hours to be told I needed to call back another day, so I did, I called back waited almost 1 hour and they told me they would process a full replacement and its been weeks since I did that, I called in again to check the status of the item and was told I do not have a return in process and that one was never submitted for me. so I ask what can I do and once again the buck is passed and I'm told I will have to try back another day. every time I ask for a member of management or someone that can help me they tell me that one is not available and never have a resolution to my issue, I just want to be treated like a customer and taken care of, I received a faulty product after waiting months and am getting no help in solving this issue.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a vending machine operator. I purchased a machine with a cantaloupe device already installed. I had the device transferred from previous owner to me. Device worked before being transferred on November 8, 2022 to me. I received a complaint from a customer at the site stating the credit card reader does not accept credit cards. I then realized I have not had one single credit card transaction on the device, so I called Cantaloupe to help troubleshoot at ###-###-#### and spoke to a technician for 1 hour and 5 minutes on November 21, 2022 at 12:34pm MST. After many failed attempts to fix the device, they advised me to send the device in and they would send me a new one. I was not informed of any charges for this, especially since they sent me a shipping label to return it. It appeared it was an error on Cantaloupe's side and not mine. I am then told after they have the device that it will cost $53 to be repaired or $200 to be replaced. I would have just canceled the service and never used them if I knew there would be charges. I could use another provider. I then ask them to adjust my account because they stated they would not charge a monthly fee unless a credit card transaction is used. I was charged $9.95 despite being informed of no charges to the account unless credit card transactions began. I tried to explain this to several representatives via email and phone. One representative, ***** */Client Services Lead Specialist, was rude to me as if I was trying to get over on the company. I explained I am a new client and several things were not explained properly. I just want my fee waived since I never received their services. I got an email from ******** *****/Client Service Specialist asking if I want to deactivate my device. I said replied yes and asked about refund. No response. I was then told I "the information you received is incorrect" by ****/Client Services Specialist. I have all emails, just do not know how to attach.