We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vending Machines

Cantaloupe, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

This profile includes complaints for Cantaloupe, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cantaloupe, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A transfer of eport devices has been requested in April 2025 with promise that the transfer would be completed within 3 weeks. I have called and spoke to multiple representatives and get different stories as to why the transfer/account creation has not taken place yet. In the meantime the previous owner of the eport is collecting the monies associated with the vending sales. There is no sight of a resolution anytime soon.

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been working closely with the seller of two vending machines for three weeks. Cantaloupe has been unable to process our transfer successfully, and I have been advised via a group of folks that they only use the competitor because this is a new issue and cantaloupe can take months.

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Company is charging me service fees on two devices I have not owned in several years. Only to discover that when I called to have the accounts canceled they didn't and now claim I owe 800+ on devices that have had zero activity. They haven't sent me any mail correspondence and I have only found one email that went to spam. This is abuse. And the accounts receivable representative claimed I was threatening her by telling her I was also recording the conversation. Then proceeded to laugh at me. And then hung up. On the invoice I received today, it shows that the August fee from 2021 up to today may of 2025 there has been no activity on the devices. This is the result of me selling the machines and devices along with the machines they were installed into.Being that I called years ago I have no way of going that far back in my call history but I know I had to calm twice. They claim I never called at all. Which is false. They are demanding payment for services I never utilized and didn't want after the sale of the units they were attached to.

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im the owner of ***************. Cantaloupe is a third party company that manages the money and distribution of my payments. The monthly payment fee from my company to Cantaloupe is $9.95. Lately I have been charged double which is not in the contract.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used one of Canteloupe's MORE cards to use at their vending machines. Since I won't be using the card anymore, I called and asked for a refund. The customer service agent said she issued a refund, weeks later and it's still not in my bank account. I called back to ask where the refund was, and the customer service agent "we unfortunately cannot track this specific refund back to the card that received it". Basically, they have no idea where the refund went to, but I know it wasn't to any card I used with them.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased $4.88 worth of items from this company and was charged $8.07. ***************, which responded for more details. Provided necessary details. Company responded, stating that they "could not find" the transaction. Transaction still went through on card for incorrect amount. Requesting that a refund of the $3.19 overcharge be credited.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Dream 24 is the vending business card reader was supposed to work for vending on Dec 12 was put on the phone for over 5 hours back and forth and devise didnt even work . Machine doesnt work without it so out all the money machine made plus time on phone and day wasted to go to location . Please get this new device install and replaced the default one in expedite and compensate for time loss as well as machine sales loss

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been attempting to get in touch with someone from the company to cancel our service. I originally spoke to someone named ******** **** ago and she provided me with the case # ********. I had attempted to cancel our service after learning that the cashless eport we had been using was too old and no longer worked. When I spoke to ******** she said she'd be sending information to another department because there was a hold on our account for not having returned an old item that also no longer worked. She thought this other department would respond back that the item was not needed since it was too old to work with upgrades the company made and that then the account could be canceled since I was still being charged for something that could no longer be used. My plan was to purchase a new device and continue with the company once I had this issue taken care of. I've called back a few times and I'm always told someone will get back to me but I've never received any calls or emails. I've attempted contact by both phone and email but have given up. The only contact I've gotten from the company is to request an update of my banking information so they can continue to charge me even though the device I have will no longer work. The emails that ask for this update are a "no reply" email so I cannot get support that way either. I'd love for this to be taken care of but it appears their departments do not communicate well and customer service is poor in the area that must approve a cancelation of service for the device that does not work. I'd like them to stop charging me and give me a credit for whatever charges I've incurred since the call to ******** since Cantaloupe has never reached out to get this taken care of. I did not write down each time I called or emailed but when I have called the initial number *************) I've been told they were able to view the log and have seen how long this has taken for resolution so I'm assuming they have record of all of this.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a driving range that already had a ball dispenser that included a Cantaloupe 3G credit card device. I inquired about transfer of the deice and was told to this particular device (3G) will soon be obsolete and indicated that I needed to upgrade the device to a 5G compatible device.- The 5G device was ordered May 2023 and shipped to my brothers house. The device received is *********** - I attempted switching out the devices on July 5, 2023 and reached out to **************** for assistance.- The technician was unable to to get the new device to work (indicated off-line).- The technician determined the device may be defective and requested a ***lacement device. - Later that same day, a second CS *** indicated that particular device was set up incorrectly and they made the adjustment. They indicated they cancelled the order of the ***lacement machine. I never received the device so assumed it had in fact been cancelled. The ***lacement device ordered ************* and not delivered remains on bills. - I reached out and requested that we be credited for the 2nd device and that that device be removed from our bill - We received one time credit for this device, however current bills continue to include service charges to the second device. I am requesting that all charges for the 2nd device ************* that I have never received be credited for all bills in which it was included and no longer be billed to myself. I have reached out multiple times and ********** has not been helpful. They have it as Case #: ******** but have indicated the case is closed. I have provided email evidence of the situation and talked to them many times but they will not resolve case.

    Cantaloupe, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.