Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  250 S Burnt Mill Rd Voorhees, NJ 08043-1171

• 

  Morgan Properties

  154 Union Ave Rutherford, NJ 07070-1577

• 

  Morgan Properties (Corporate Office)

  1 Bonrock Ct Towson, MD 21204-2401

• 

  Morgan Properties

  900 Woodchuck Pl Bear, DE 19701-2775

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenace request Submitted:: 10/31/23 Request #******* Tub base board trim separating from wall (tub is separated from wall), marked completed in tenant portal on 11/29/23 after maintenance man came out and put spackle on it (he said that he'd return to apply another coat then paint). He never returned. Tub not fixed.Submitted::2/7/24 Request#******* Shower wall is coming off the wall. Bathtub needs reglaze, fan-needing repairs around it. Marked completed 2/12/24, it was never fixed! Maintenance come out and only looked at the issues, he did nothing!!In March of this year, my husband went to the leasing office to show the pictures of the needed repairs to our bathtub. Hoping that seeing the tub would ignite some type of urgency for our request. At which time *************************** (Leasing Manager) told him our tub was just dirty.On 4/29/24 I emailed *************************** ****************** regarding this matter and bringing to his attention how aggressively the staff is if rent is late and how I wish that aggressiveness would be used in completely maintenance request. ***************** was kind enough to respond. My tub is still not fixed.A Maintenance man came out on June 25th, the same day I sent a follow up email to ****************** (that as of this date is still unanswered). The maintenance man assured myself and my husband that we needed a new tub and that he would report his findings to the leasing office to schedule repairs ASAP. Today is 7/11 I submitted the original request on 10/23 of last year. Our rent is paid, late fees are paid. If our rent is not paid on the 1st I hear from someone constantly until its paid (I have been reminded of the amounts of times the payment has been late and the number of court filings against me). I fully understand the need of MP wanting to be paid timely as they provide shelter for me and my family and should be paid timely. We also have the right to live comfortably with maintenance request fully completed in a timely manner.

  Business Response

  Date: 07/17/2024

  Good Afternoon, 
  I have contacted a ********************* by the name of ****** Handyman to come out to this unit today to make all necessary repairs to this resident's tub. This contractor has been over to the unit, viewed the tub wall and will be replacing the entire manifold today and recaulking the tub in which will take care of the residents stated complaint.

  If you are in need of anything further from our end, please do not hesitate in contacting us.

  Thank you.

   

• Initial Complaint

  Date:07/10/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** Email: *************************** Phone: ************ Address: ********************************************** (Curren Terrace) To whom it may concern: I am writing to formally document the ongoing issues with the air conditioning in my apartment, which has been malfunctioning since my initial request on 4/29/2024. Despite being provided with a window unit as a temporary measure, it has not adequately cooled my apartment throughout this entire period.The central ** unit was eventually replaced in mid-June after more than a month of waiting. Unfortunately, less than a week later, the new unit ceased functioning properly and the window unit had to be re-installed. I was informed by the third-party contractor that several ** units with faulty motors had been purchased by a previous property manager, resulting in premature breakdownssimilar to what I have experienced.As of today, 7/10/2024, we are in the midst of a severe heat wave, and the temperature inside my unit, despite the window unit, is nearing 90 degrees Fahrenheit. This situation has forced me to relocate on multiple occasions to avoid the heat, for which I am requesting reimbursement of my rent payments for those days.I urgently request a resolution to this matter and expect prompt action to ensure the ** issue is fully addressed and rectified. Your immediate attention to this issue is greatly appreciated.Please contact me at your earliest convenience to discuss how we can proceed to resolve this matter satisfactorily.

• Initial Complaint

  Date:07/08/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bedroom flooded my first week here and the maintenance man said to "put a fan on it". My sink backed up with black sludge and the landlord said "its not a big deal". I want out of here for fear of health concerns.

  Business Response

  Date: 07/29/2024

  The resident's were released from their lease with no penalty. All maintenance repairs were made within a timely manner including the back up documented in the photographs. 

  Customer Answer

  Date: 08/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2024, my car was scammishly towed away sneakingly during the night or the early morning from The Village At ******************** Homes managed under Morgan Properties. The annual license plate sticker issued by the *** (a government agency) was expiring on June 30, 2024. During that same week of June 30th 2024, I renewed my license plate via the online *** system, and received my new sticker in the mail that weekend. On that Monday morning I went out to drive my car and to put the new sticker on my tag and discovered that my car was gone. At this point I actually thought it had been stolen, but not towed. The office confirmed that it was towed, and stated that I should have informed them when I applied with *** for my new sticker. To inform them was ridiculous, and not something that the normal resident would know to do. At that point, I just felt bamboozled, but grateful that my lease would be up in October, and I would be able to move out. I ended up paying having to pay an outrageous amount of $275.00 to get my car back from the towing company.I totally dispute the Overtime towing company confiscating my car, and the inconvenience that I have been caused as a longtime resident. I am requesting a refund of the $275.00 that I paid the towing company to release my car. I strongly believe that the community needs to be made aware of the treachery and unfair practices that are taking place at The ******************************* Homes managed under Morgan Properties and partnered with Overtime Towing Company.Please see attachment for the complete story. (The $275.00 include additional fees I had to pay)

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I moved into an apartment owned by Morgan Properties on April 20, 2024. We were advised by management that the apartment would be cleaned and ready for us by that date. During our move in we discovered the apartment had not been professionally cleaned and still had a strong tobacco oder as it had during our inspection of the apartment days prior to move in, to which I specifically pointed out as soon as I entered the apartment. The carpets were not even vacuumed let alone shampooed. The carpet was and is still coming apart in one of the bedrooms which I brought to managements attention multiple times and yet nothing has been done to rectify this. We were told we could not have a specific appointment for our carpet shampooing after finally being told they were going to have it cleaned after I told them I would hire somebody to do it myself. We were told we needed to just be fit into the schedule and they could not give us a timeframe. We have been told that we would be getting some sort of compensation for the amount of cleaning we had to do just to move in after I provided multiple pictures to support my position. I have serious migraines and am currently fully disabled and receive SSDI as a result and I have advised management multiple times that I need to maintain as clean of a house as possible to not trigger my migraines. This is also specifically why we are paying extra to have the least amount of carpet in the apartment as possible. The company has been very unresponsive in helping us to resolve any of this.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding Morgan Properties-property management. I am a resident of ***************** apartment complex specifically. Per my lease , I have commited to paying $1515 a month on 3/20/2023, with the rent going up to $1593 during this last renewal on 4/20/224. Within the lease agreement in section 11- "The apartment will be made available such that it will not constitute or if not promptly constitute a fire hazard or serious and substantial threat to the life, health or safety of occupants." There has been a breach in the contract's agreement as I have been having ongoing issues related to appliances and more primarily pests (mice), that has made my home and overall experience since March of 2023 uninhabitable. Per the contract, I have reported every concern related to the living conditons of my apartment in a timely manner from March 2023 to date (a few emails will be attached including pictures) and I have given a generous amount of time an opportunity for ***************** to rectify the issue. However, even with maintaenance attempts for treatment, the issues persisted. I have requested transfers (apartments were not available at the time initially to accomodate me), contacted Morgan Properties headquarters and left voicemails and spent additional money personally to assist with resolving the issue in addition to my regular practice of good housekeeping and cleanliness. I have spoken with my neighbor on Tuesday, 6/25/2024 in my building who also currently have mice. I was told by the property manager more recently that ***************** has had construction projects ongoing for 3 years that can contributes to the uptick in **** in particular buildings (mine included). This has cause me and my family significant stress and unwarrented burdens. At times of reporting, I have been met with impatience in the encounters that I have had with some of the leasing office staff dealing with this ongoing issue. I am seeking accomodations for my inconvenience with management.

  Business Response

  Date: 07/10/2024

  The resident was given the option of multiple units to relocate to, and ultimately chose the unit that fit her needs best. The transfer has been completed and she is no longer in the unit with issues. The resident is in full agreement with terms regarding cost/fees of the new unit.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to return my security deposit of $500. Received nothing in the mail from them, no letter, nothing. Owe me moving costs and all costs involved in moving when they broke my contract - breach of contract. Couldn't use my unit for several months. Moving costs and return of rent. Upwards of $10,000

  Business Response

  Date: 06/26/2024

  This person no longer lives at the site and has sent old pictures over. The person he is issuing a complaint against no longer lives at the property either. 

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/21/2024 This apartment is saying I'm late on rent and I've paid my rent faithfully. I've called with no answer. I've emailed twice with no response to solve this issue. They called me today threatening Eviction and I think there is an error in the billing. I've emailed ******************************************** 2 times. I want this resolved amicably

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex charged us after we had moved out. They refunded some but not all charges and have sent the fraudulent charges to a debt collector.

  Business Response

  Date: 07/09/2024

  Possession was not returned until August 9, 2023 per the attached key receipt. Rent responsibility ended accordingly on August 9, 2023. Please note, the account was turned over for collections and therefore all further communication should be between the Prior Resident and the ***************** as we no longer manage the account. 

   

  Thank you

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an amendment to the complaint filed on June 15, 2024.I leased this apartment sight unseen, my fault, they had nothing available to look at before I signed. Morgan properties listed a floor plan on their site for 1025sq 2 bed/2 bath (no bath dimensions}, but they look good sized, the virtual tour listed on the website doesn't include the "classic" apartment which is deceptive,they should include all apartments. Upon seeing the apartment, the floor plan is not how the listing states. In my opinion this could be considered as false ****************** need to update those plans. I was given move in date of June 15, 2024 on May 12, 2024. Since I was told that it was ready, I had scheduled the movers, cant go back to my former apartment since it has now been leased. Upon seeing this apartment, it was not clean, screen door had a huge hole cut in it from previous tenants, & not even sure if the carpets were properly cleaned. The apartment building secure door was broken with a note attached, elevator hasn't been inspected since 2016, the patio has turf from previous tenant & should be removed, not sure if that's clean. The first floor had standing water from rain & the building smells because of it. I had asked several times to see the apartment once the former tenants had moved out but was denied. I was told they were making repairs, but I just wanted to see what I was moving into before signing the lease. I feel they were deceptive.

  Business Response

  Date: 07/17/2024

  All issues were resolved. Resident was upset about the size of the bathrooms because she thought they appeared larger on the virtual tour than what they are.