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Business Profile

Auto Warranty Services

Concord Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Reviews

Customer Review Ratings

1.58

Average of 105 Customer Reviews

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Review Details

  • Laverne W

    Date: 09/03/2024

    Concord Auto Protect Scam do not buy a car protection plan from them.I purchase a car protection plan from Concord. My oil tank had a leak of course it was not covered under the plan. I got rid of the car I ask for a refund since I no longer had the that car. I was promised a refund in May 2024. Ive been calling 2-3 times a month I am being told my refund is on the way its September 2024 still no refund. I asks to speak to the manager I am transferred to ******* ******** who doesnt answer his phone or return calls. This company Concord Auto Protect is a SCAM. Beware run and run fast when you see their ads.

  • Eugene M

    Date: 07/21/2024

    DO NOT BUY this. My van has sat for two weeks as of 07/20/24 waiting for the ok to do repairs. We have been given the runaround, been hung up on and the 1st day no one even answered the phone! They also wanted to send the dealership unknown parts to install. Keep away they are quick to take your money slow at everything else!

  • Gonzalo S

    Date: 07/10/2024

    Concord Auto Protect, they are scammers, I bought a warranty for my 2016 Cadillac cts, and when I needed to fix my car, in February of this year 2024 they told me to take my car to a workshop and I did so, it took them about 2 months to respond and accept the repair of my Cadillac, and they even sent an inspector to review what they had to fix and they never paid the workshop, I do not recommend it because they are liars, the workshop talked every day to get paid and they never did, we are already in July 2024 and nothing.

  • Daniella F

    Date: 06/30/2024

    The Attorney General of Pennsylvania has filed a lawsuit against this company and its owner for fraud and other crimes. If you have problems with this firm, contact the attorney generals office.

  • FRANK B

    Date: 06/17/2024

    ************* when you read the exclusions, almost everything is excluded, Called with in the 30 day period to cancel and its been 3 weeks and still no refund to my account and when I call the reps are rude and abusive when trying to get them to honor their guarantee

  • Jeff E

    Date: 06/13/2024

    This company is a fraud! Do anything and everything you can to avoid doing business with them. Any communications are diverted to fake managers, never returning calls, and empty promises. I have never had as poor a customer experience as I have had with this company.

  • Lorraine s

    Date: 06/13/2024

    Absolutely a horrible company !!! They wont pay dealerships there money till they feel liking paying . Are vehicle has been done for 3 days they finally gave them some money less than 1/2 and they will pay another 1/2 in three days than another 1/2 eventually. So I can not have my vehicle till they pay in full !! If they cant pay there bills than get out of the business !!!!

  • John S

    Date: 06/07/2024

    Had a claim number issued. Took my truck to the dealership . After 48 hours Concord told the dealer what they would cover. They did not agree with what I have in writing for the premium plan. Also told mechanic that they had to use rebuilt,or aftermarket parts. Service **** tried contacting Concord by. E-mail. After each attempt auto reply said We'll get back to you 24 to 48 hours. Calling my attorney after I pay for my repairs.

  • Bruce S

    Date: 06/05/2024

    Waiting for a refund since Dec. 2023. Dozens of phone calls and emails and they say it's coming but never does. I had a lawyer send a Letter of Demand to their address and it was returned to me undeliverable. They owe me $1502.

  • Valerie T

    Date: 06/01/2024

    Purchased a premium warranty to cover brakes, oil and cooling. Claims made to this company are left unresolved for weeks and once they make a decision its always denied. My family paid out of pocket for all repairs. Even if you ask for your pro rated refund it never arrives. Rude employees that refuse to help you. This has been an ongoing issue since January 2024

Concord Auto Protect is NOT a BBB Accredited Business.

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