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Business Profile

Auto Warranty Services

Concord Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Reviews

Customer Review Ratings

1.58

Average of 107 Customer Reviews

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Review Details

  • Raymond P

    Date: 10/04/2024

    Beware! This company is a complete scam! Stay far away! I purchased their premium contract a couple of years ago, and when I finally needed to use it this past July, the experience was awful. They refused to let the dealer use OEM parts and took 45 days to send a replacement part from "Rock Auto." They kept telling us the part was on backorder. As expected, the part was junk and didnt work in my 2012 Infiniti M37.When I reported the issue, they asked for a video showing the problem... but it's a steering rack! It has no assist and feels like I'm driving a semi-truckextremely stiff. After countless calls, messages, and emails (you can never get ahold of a manager or the adjuster), they finally sent an local adjuster to the shop. Now, I've been waiting for the adjusters report for two weeks. Absolutely frustrating! I just want my money back!

  • chalana m

    Date: 09/17/2024

    Purchase a Warranty for 2K paid in advance for my ****************************************************************** the refund would be prorated cancelled policy in FEB 2024 still waiting a refund for something I never used - mgmt msolomon does not answer emails and promises payment but nothing is never proceed or recd...

  • Joanne D

    Date: 09/14/2024

    Be careful on choosing extended warranty company and dont trust Concord Auto Protect. They won't keep their ************ is almost been 6 mos. I haven't received my reimbursement for the parts I paid ahead and will be reimbursement supposed to. Even manager, ******* ******** wont reply or call back.

  • Melvina L

    Date: 09/12/2024

    Bad customer service the service. ***** they had my car for two months. Still no answer and Im getting a runaround.

  • Michele D

    Date: 09/07/2024

    I had bought three policies and then cancelled them . The company sent me an email telling me what my refund would be and I agreed with that. I have yet to receive my refund. I have spoken to the head of the company at the number they transfer me to. I even received an email saying it was mailed out. I still have not received it and it has been over 3 months now since i formally and legally cancelled. Please do not use this company. I have emailed them at least 4 times as well as called and left message and have not been called back.

  • Eugene M

    Date: 07/21/2024

    DO NOT BUY this. My van has sat for two weeks as of 07/20/24 waiting for the ok to do repairs. We have been given the runaround, been hung up on and the 1st day no one even answered the phone! They also wanted to send the dealership unknown parts to install. Keep away they are quick to take your money slow at everything else!

  • Gonzalo S

    Date: 07/10/2024

    Concord Auto Protect, they are scammers, I bought a warranty for my 2016 Cadillac cts, and when I needed to fix my car, in February of this year 2024 they told me to take my car to a workshop and I did so, it took them about 2 months to respond and accept the repair of my Cadillac, and they even sent an inspector to review what they had to fix and they never paid the workshop, I do not recommend it because they are liars, the workshop talked every day to get paid and they never did, we are already in July 2024 and nothing.

  • FRANK B

    Date: 06/17/2024

    ************* when you read the exclusions, almost everything is excluded, Called with in the 30 day period to cancel and its been 3 weeks and still no refund to my account and when I call the reps are rude and abusive when trying to get them to honor their guarantee

  • Jeff E

    Date: 06/13/2024

    This company is a fraud! Do anything and everything you can to avoid doing business with them. Any communications are diverted to fake managers, never returning calls, and empty promises. I have never had as poor a customer experience as I have had with this company.

  • Lorraine s

    Date: 06/13/2024

    Absolutely a horrible company !!! They wont pay dealerships there money till they feel liking paying . Are vehicle has been done for 3 days they finally gave them some money less than 1/2 and they will pay another 1/2 in three days than another 1/2 eventually. So I can not have my vehicle till they pay in full !! If they cant pay there bills than get out of the business !!!!

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