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Business Profile

Online Retailer

IBSpot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 27 Customer Reviews

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Review Details

  • Melinda C

    Date: 06/06/2024

    I would give 0 stars if I could. I ordered a bottle of hard to find perfume at a decent price. Item was supposedly shipped within 24 hours but 2 weeks later and multiple emails to the company, I still don't have my order. I finally contacted my credit card company and filed a dispute. Don't bother ordering from this outfit. They will take your money, create a fake shipping label and spend 2 weeks trying to convince you they actually are shipping your product.

    IBSpot.com

    Date: 09/11/2024

    Hi *******,Were truly sorry for the inconvenience and the delay in responding to your review. Since June, weve made several changes to improve our customer service and resolve issues more effectively.We understand how frustrating it can be to wait for an item that hasnt arrived. Since a chargeback has already been filed, we want to offer any additional assistance you might need. We will be sending you an email to follow up, and please feel free to respond with any further complaints or issues.Thank you for your patience.

  • BORBALA P

    Date: 05/29/2024

    This company is selling a supplement/vitamin. The price was $49.87 for 3 bottles, they sent me only one. I've been asking for refund for THE 2 MISSING BOTTLES for several days, they are telling me that the ad was a problem. Give me the refund!DON'T EVER TRY TO BUY ANYTHING FROM THIS COMPANY. It is a scam as you can tell from other reviews as well.

    IBSpot.com

    Date: 06/05/2024

    The customer service representative already provided a return label to the customer as she wanted to return the product.

    IBSpot.com

    Date: 09/11/2024

    Hi Borbola,Were really sorry for the inconvenience and the delay in addressing your review. Since May, weve made changes to improve our customer service. We understand how frustrating it is to receive an incorrect order due to a description issue.Were here to help resolve any remaining issues. Well be sending you an email soon to assist with your refund for the missing bottles. Please feel free to reach out if you have any more questions or concerns.Thank you for your patience.

  • Sarah S

    Date: 05/27/2024

    Isbot charged me $54.59 for an item that the packing slip stated was $29.99. I emailed them with a picture of the packing slip. Two weeks have gone by with no response, even when I emailed them again with a reminder. I cannot recommend this company; they are not responsive. No stars.

    IBSpot.com

    Date: 06/05/2024

    There was a technical issue when the packing slip were printed. It does not contain the right prices which caused the confusion. We have explained this to other customers who reached out to us. Also, we reached out to customer as this is not a returnable item, which was shown on our return & refund policy that is visible before the cx purchase. I have checked on our end and no email was sent sending a photo of the packing slip mentioned.

    IBSpot.com

    Date: 09/11/2024

    Hi *****,Were sorry for the inconvenience this has caused and for the delay in responding to your review. Since May, weve implemented changes to improve our customer service, and we want to address any issues you may have.We understand how frustrating it can be when theres a discrepancy in pricing due to a technical issue. Were here to help resolve this matter. Well be sending you an email shortly to discuss this further. Please feel free to respond with any additional details or questions.Thank you for your patience.

  • TR D

    Date: 05/24/2024

    We have a business on Amazon. The Ibspot used the content (images and text) from our product pages and have those products featured on their website. Ibspot is featuring our products, with links to their website and selling at much higher price than actual price. This company should be shut down.

    IBSpot.com

    Date: 06/05/2024

    We sincerely apologize for the unauthorized use of your trademarked brand name and copyrighted works on our website.We take this matter seriously and are committed to resolving it immediately. Kindly send us an email in order for us to promptly removed from our site.

    IBSpot.com

    Date: 09/11/2024

    Hi TR, We sincerely apologize for the inconvenience youve experienced with IBSpot.com. We regret the delay in responding to your review and for the issues you encountered with your order. Please know that we have made significant improvements to our service and operations since June to better serve our customers. To resolve this matter, we need to locate your order in our system. Unfortunately, we were unable to find your order ID using the email associated with this review. Could you please provide us with your Order ID or the email address you used for the purchase? We will send you an email at the address you used for this review to further assist you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. Please feel free to reach out with your Order ID or email address at your earliest convenience. Best regards,

  • JAllen N

    Date: 05/11/2024

    We run a business selling products via our website and Amazon.Ibspot clearly scrapped the content (images and text) from our product pages and have those products featured on their website. They are also running ****** ads featuring our products, with links to their website. They also have designated a price point that is much higher than what we are selling our products for, so they are clearly over charging customers for a product that should cost much less. A best educated guess is they receive an order from their website for our products, and then buy that product on Amazon at a much lower price, and then have that product delivered directly to the person via Amazon.This is an infringement on our Trademark and our copyright, and potential puts our Buy Box wins on Amazon at risk.This leech of a company should be shut down.

    IBSpot.com

    Date: 06/05/2024

    We already removed the products involved on our website and ****** ads as one of our customer service representative assisted them. Rest assured that we no longer sell their products. We sincerely apologize for the unauthorized use of your trademarked brand name and copyrighted works on our website

    IBSpot.com

    Date: 09/11/2024

    Hi ****************,We apologize for the inconvenience this has caused and for the delay in responding to your review. We understand your concerns regarding the use of content and pricing issues.Please be assured that our store operates with integrity and we take such matters seriously. If you have identified any specific products or content on our website that you believe infringes on your trademark or copyright, please send us the links or details via email. We will investigate this thoroughly and take appropriate action.Well be reaching out to you via email to address this issue further. Please feel free to respond with any additional information or questions you may have.Thank you for your patience.

  • Lynn G

    Date: 04/03/2024

    No……do not even think about ordering anything from them!!!
    You will regret it!
    They will not deliver.
    They will string you on.
    And they will keep your money without you getting what you ordered.
    The will blame it on the post office.
    I would give them a 0 review

    IBSpot.com

    Date: 04/05/2024

    The refund for the 6 items has been processed for the customer. 1 of her purchased was successfully delivered by USPS.

    IBSpot.com

    Date: 09/11/2024

    Hi ****,Were really sorry for the inconvenience and frustration youve experienced. Since May, weve made improvements to our service to better assist our customers. We understand how upsetting it is not to receive your order.We want to resolve this issue for you, so well be sending you an email shortly to address your concerns. Please respond to that email with any additional information you might have.Thank you for your patience.

  • ana t

    Date: 01/06/2024

    Please help shut these people down. They put fake reviews on the internet, and do not function as a legitimate business. So many people have been scammed by this website, you can find testimonies on the internet. Any overly positive review seems fake if you read the reviews carefully, they seem to all make similar linguistic mistakes. Please have the government look in to them, as they are not a real company.

    IBSpot.com

    Date: 01/10/2024

    For International orders it is included on our website that it will take 10-15 business days (excluding weekend and Holidays) for the product to be delivered. Since December is a Holiday season, most of the couriers have delays in delivering the packages which is not within our control.

    Customer service representative also assisted the customer very well with her queries. When the customer asked to cancel, the representative immediately issued a refund.

    IBSpot.com

    Date: 09/11/2024

    Hi ****,Were really sorry for the inconvenience and for the delay in addressing your review. Since May, weve implemented changes to improve our customer service and address concerns more effectively.Please be assured that our positive reviews are genuine and come from real customers. If you have specific concerns or issues with your order, were here to help resolve them. Well be reaching out to you via email to discuss this further, so please respond with any additional details.Thank you for your patience.

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