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Business Profile

Garbage Removal

Eagle Disposal of PA Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Eagle Disposal of PA Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trash hasn’t been picked up in almost a month, but still being charged for services. Tried to cancel, waited on hold for 25 minutes just to be transferred to a voice mail during regular business hours. Trash pick up has been inconsistent since January. From Jan until now our trash was only picked up a hand full of times. My bill is a different amount every month when it should stay the same but is getting higher and higher each quarter. Trash was supposed to go out 7/12, I received a text saying it was going to be picked up the 13th, they never came. A truck was in the development saturday the 15th but didn’t pick up my trash or the neighbors. I just want my service cancelled and refunded for the last two quarters.

      Business Response

      Date: 07/17/2023

      Good morning,  i can go ahead and get this account closed,  and i will get your refund for the current quarter. 

      Customer Answer

      Date: 07/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ************************

    • Initial Complaint

      Date:07/11/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The trash pick up is not being done weekly and have been able to contact the company

      Business Response

      Date: 07/12/2023

      good morning,  we do send out automated calls to all accounts when service is delayed, or interrupted,   automatic credits are also being added to all accounts affected,  our phone lines are very busy,  but we are answering as best we can,  we can also be reached via email as it says on our calls when you call in 

      Customer Answer

      Date: 07/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been a customer for many years. Ever since the pandemic, they have been very irregular with picking up our trash weekly. There have been at least 10 times where it wasn't picked up for several days as well as at least twice where it had to sit until the following week, and at the same time, our cost has increased twice. Yet, they still expect to be paid ahead of time (we pay quarterly). This is unacceptable. I have also seen many complaints from other consumers in areas where the Township pays them for services. If you can't meet your commitment, we should be getting some sort of refund.

      Business Response

      Date: 07/06/2023

      the accounts are automatically credited from our AP department,.  this will reflect on the following invoice

      Customer Answer

      Date: 07/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have service with eagle disposal they are suppose to pick up the trash every Friday but lately they are doing every other Friday when I pay for weekly service, tried to get in touch with them nobody answers the phone I've left voicemails,emails and nobody returns the message. I'm trying to cancel my service but nobody responds

      Business Response

      Date: 07/05/2023

      i will your account closed and your refund will be issued,  please have your containers out for removal. 

    • Initial Complaint

      Date:07/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chronic and on-going issue of Eagle Disposal actually picking up trash and recycling service. Many missed weeks.

      Business Response

      Date: 07/19/2023

      good afternoon,  i do understand your frustration,  we are out working on all routes to get everything cleaned up for customers,  your account will be automatically credited for the missed services. 

      Customer Answer

      Date: 07/19/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      The trash has not been picked up for >3 weeks. Not answering phones or engaging in customer questions/concerns when trying to reach out - ignoring the situation from our perspective. 

      Regards,

      ***********************************

      Business Response

      Date: 07/20/2023

      We are tirelessly working on getting all of our customers serviced, we are short staffed,   we do understand your frustration, as we are just as frustrated,   i will make sure this is serviced for you today 

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not picked up recycling for 5 weeks claiming they don't have enough drivers yet they are still charging me full price for that service. Their answer is fir me to put a 5 foot toter container in my car and drive it to their lot and dump it myself.

      Business Response

      Date: 07/17/2023

      We did have a truck out this weekend to get all services cleaned up,  your account is automatically credited for services that were missed or that were delayed. 

    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had them for about a year and the last several weeks they didnt pick up my trash allowing it to pile up and the neighbors to complain. I had moved to a new address as of may and then I called to pay my bill of 115. They accepted the money and told me they would be out Tuesday at my new address to pick up the trash. Tuesday came and they did not come so I gave them a call and they said they dont have anyone running that route. I had asked for my money back since Im not being provided services and the woman on the phone said she would its been about ten days and still no refund. I have called and have not received any phone call back.

      Business Response

      Date: 07/03/2023

      Good morning,  this account has been closed and the refund has been submitted,  it does approximately 6-8 weeks to receive in the mail. 

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Eagle Disposal of PA has missed two trash collection dates in the month of June 2023. They were unable to provide the service on Friday, June 9th. On that day we received a recorded message saying that they would come the next day to collect our trash and recycling, but on Saturday, June 10th they never showed up. We were the next week, so we can't speak to if they came or not, but they could have come up the driveway to get the trash that they missed the prior week. On Friday, June 23 they failed to show up again and we were not contacted via a recorded message. Today is Tuesday, June 27 and we have trash sitting in our can from the beginning of June. During the spring of 2023 Eagle Disposal of PA has missed numerous Friday collection dates, picking up on Saturday instead. Their inconsistent collections and price increases for a job not done each quarter are unacceptable.

      Business Response

      Date: 07/03/2023

      Good morning,  we do send out robo calls to all residences who are affected if we have a route delay,  if you are not receiving those messages we need an updated number on the account to assure connection.  unfortunately we are NOT permitted on personal property,  cans do need to be curbside,  we have added credit to all accounts for missed services. 

      Customer Answer

      Date: 07/03/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because I checked my account and no credits have been posted. Additionally, due to the lack of consistent service I have canceled services with Eagle Disposal and would ask that instead of credit that I am refunded for the collection dates that were missed. 

      Regards,

      *************************

      Business Response

      Date: 07/05/2023

      once your account is closed,  we will refund for all services not rendered,  you will receive a refund check in the mail 

      Customer Answer

      Date: 07/05/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We’ve used this company for our trash for several years. Since Covid things have gone down hill. It was more understandable at the begging due to quarantine and high case numbers but now it’s becoming ridiculous. They skip our trash for 3 weeks saying it’s due to staffing shortages. Our trash got picked up on the 4th week and hasn’t been picked up since. It’s been 2 weeks again and it hasn’t been picked up. So in the last 6 weeks our trash was picked up once. I’ve tried for 4 days now to get ahold of someone so I can cancel my service but the phone either goes to voicemail and you don’t receive a call back or they pickup and immediately hang up the phone. I want a refund for my last bill since this service is prepaid so I can cancel and go with another company that will be more reliable.

      Business Response

      Date: 07/03/2023

      this account has been closed,  the refund has been processed,  however this may take 6-8 weeks as this has to come from our corporate offices by mail

    • Initial Complaint

      Date:06/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Eagle disposal locked me in to a contract but never picks up the garbage. I have to call them and beg them to pick up the trash. I called today and was on hold for over 8 mins and then the call would drop. That happened 3 times today alone. They did not get our garbage again today. I want them to get the trash every week without me calling or let me out of my contract. I am the president of an HOA and we have 2 dumpsters that do not get emptied.

      Business Response

      Date: 07/03/2023

      good morning,  i would need an address or a name of the HOA so i can look into this.  

      Customer Answer

      Date: 07/03/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      Our customer number is ***********

      I can provide all the dates that eagle failed to show up to get our trash from the dumpsters at the HOA

      Regards,

      *********************

      Business Response

      Date: 07/05/2023

      all missed services will be credited to your next invoice 

      Customer Answer

      Date: 07/05/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: I would first like to know how many credits we will receive before I will agree to this resolution. I also would like to be removed from the contract since Eagle Disposal fails to fulfill their end of the contract on multiple occasions.  

      Regards,

      *********************

      Business Response

      Date: 07/05/2023

      what is the HAO?  

      Customer Answer

      Date: 07/05/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: I do not understand the question.  Our account number is ***********.   You have indicated you will provide credit for the days missed, but are not telling me how many days you were giving us credit for. I have recorded each day that Eagle disposal has failed to pick up our two front load dumpsters and can provide that immediately.   I feel that this is enough to release us from our contract so I can get a company that will take care of our trash needs at the HOA  but we are also requiring credits for service is not provided.  

      Regards,

      *********************

      Customer Answer

      Date: 07/20/2023

      Address is ********************************* Leola PA

      ***** ******* HOA

    Eagle Disposal of PA Inc. is NOT a BBB Accredited Business.

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