Complaints

This profile includes complaints for Eagle Disposal of PA Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eagle Disposal of PA Inc.

  1245 Eagles Way East Earl, PA 17519-9595

• 

  Eagle Disposal of PA Inc.

  PO Box 288 East Earl, PA 17519-0288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Eagle Disposal $141.86 for 3 months of trash removal from my home from 5/01/2023 to 7/31/2023 to pick up the trash every Wednesday and starting June 7 & 14 2023 no trash pick up and no response to trash pick up for June 21 2023 as the trash is piling up and I'm out my money. I hope you look into it get the trash picked up and get a refund for the days missed. Once this pay cycle ends I'm getting another trash pick up company.

  Business Response

  Date: 06/21/2023

  Good morning,  we are crediting all accounts for the missed services,  we also call all residents to let them know the schedule for service,  

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not providing service trash has not been picked up for two weeks and they wait to until the next billing to credit us, which is quarterly

  Business Response

  Date: 07/03/2023

  Good afternoon,  all the credits are done through our controller,  unfortunately he did not get all the credits put into the accounts before corporate did billing,  this is a credit owed to to the customer, if they were to cancel service it would be refunded,  unfortunately our billing is quarterly,  but this does reflect on the account. 

  Customer Answer

  Date: 07/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Disposals service is notoriously unreliable. Last Wednesday they didnt pick up our trash, sent a phone message theyd come the next day. They did not come the next day at usual time so I called and was told theyd be around later that day. They did not come by afternoon so I called again and was told they were NOT coming and theyd be around on the regular day (today). I called late morning today and was told they were doing yesterdays pick up and hope to come today. They did not come. Now they say they will come tomorrow. Two weeks of garbage is sitting at every house on our street. They are NOT honoring their agreement to pick up trash weekly, lie about coming and have not offered to adjust our bill. This has been a problem in the past and I feel they are not honoring their own agreement and they should compensate their customers for skipped weeks. They make excuses and dont even offer alternatives like putting a dumpster out where we could at least take our trash if they arent going to come pick up like we pay them to do.

  Business Response

  Date: 06/15/2023

  Good afternoon, we have been sending out robo calls to all accounts,  if you have not received a call please contact the office so we may update your account,  in these calls we do tell residents they will be credited for the missed service. 

  Customer Answer

  Date: 06/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: My trash still has not been picked up for two weeks. They said they'd maybe come Wednesday afternoon, then they said they were coming Thursday so keep the trash out then on Thursday they said they wont come until next week but THREE  WEEKS of trash sitting in my garage is UNACCEPTABLE. It was the same nonsense last week. Twice  now they said they were coming the next day and never came. That is just a straight out lie to the customers! They keep saying they are coming on a given day and don't do it. House garbage will lure bugs, rodents and other animals and this trash is now two weeks old and we are expected to keep it for another week!!!! 
  
  Regards,
  
  ***********************
  

  Customer Answer

  Date: 07/20/2023

  The trash was finally picked up. Unfortunately, once again, Eagle has not come this week.  I do not believe they have credited my account as they said they would for the missed weeks.  However, they will not answer the telephone so I cannot reach anyone to find out.  They keep you on hold and eventually transfer the call to voicemail so I have not been able to speak to a person.

  Business Response

  Date: 07/21/2023

  Good morning,  there has been credit added to your account. The credits are for services that were NOT rendered.   we did send robo calls out to all residence to let them know we will be servicing your area on Saturday morning,  i do understand your frustration, and i do apologize for any inconvenience.  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The garbage and recycle provided by EAGLE DISPOSAL has always been poor during Covid they complained that they could not get anybody to drive their vehicles now they have surcharged everybody and I have called three times within the last month to find out if the garbage and or recycles were going to be picked up and they are still complaining that they cant get any drivers. With the latest complaint they pick up the garbage usually in the next day rather than the scheduled day thats supposed to be. They used to pick up recycle every single week then when they started having problems they hit us with a surcharge for the gas and they only pick up the recycle every other week with the recycle. They are making money on the recycle items that we are giving them. The management and supervision is very poor and they continue to have issues with pick up and increasing our quarterly charge almost double what I was paying a few years back getting less and paying more.

  Business Response

  Date: 06/15/2023

  Good afternoon, we are sending out Robo calls to all residence,  to let them be aware that we are running on delays,  if you have not received those please call the office to update your phone number on your account,  we are also crediting all accounts for missed services. 

  Customer Answer

  Date: 06/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This a poorly run business and for whatever reason you can NOT get their act together with garbage and recycle pickup. They need to step back and figure what THEY need too do in resolving not only MY issues but those of other customer who are suffering with this. Since being purchased by another company the services have suffered and the cost for garbage removal and recycling has increased. They have surcharged everyone because of increases fuel prices yet cutback on recycling to every other week rather than weekly. AND have had yearly increases in pickup making my quarterly rate increase.

  Regards,
  
  **************

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled service because they were not picking up recycling as first agreed upon, always an excuse as to the change and then prices increased without being notified first. I was told I would receive a refund for the time I had paid already. This refund would be to me within 4-6 weeks after cancellation. That would have been by April 12. No refund was received so I have been calling, every time its a different response. I was told the check was mailed April 20. I called again because I have not received refund yet, spoke to office manager who said it was strange I hadnt gotten it. She was to email someone else and attach me to that email so I could see responses that was May 17, I still have seen no email from her or anyone else. Yes I checked the spam folder. Today is May 19 still no check. Called again at 1:45 pm at 2:00 pm after being on hold it went to a voicemail, I did not leave a message. Called back at 2:05 and got a message that they were closed but the hours on the recording say open to 4 on Friday. Very frustrated with this business. Just want my money back.

  Business Response

  Date: 05/24/2023

  Good morning,  I do apologize for the delayed response,  this refund has been submitted and is out for delivery,  she should receive this in the next week or so. 

  Customer Answer

  Date: 05/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have been told this same thing before. If its out for delivery how can it still be up to 2 weeks to receive? I should have received this no later than mid April now its the end of May. I will accept once I actually receive a refund. 
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 06/05/2023

  Just received check in the mail today. As you can see from the post mark which is dated May 31 they had never sent the refund before filing this complaint. 

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have cancelled services with this company due to frequent missed pickups and unsatisfactory customer service. They have refused to take trash bags on the ground, even after missed pick up the prior week. The current situation that has caused this BBB report is we had service through Nov. 30, 2022. The previous week was Thanksgiving, making the trash pickup a day late ( which is expected). Our trash had been out since the day before (Wednesday) due to often unexplained pickup days previously. That week our entire street was missed. So I called in and the woman stated to put it out for the following week and she will have a message put in that due to being missed, we could have extra trash on the ground. The next week comes, now its 12/2. (but we were missed and owed that last pickup in Nov. ) and we did as we told and put the trash out. Since we had cancelled service they did come the day of trash pickup to take the toted back. But instead of taking the trash they took it out and put it on the ground. Again I called and for the 3rd time I explained the situation explaining how we were missed the previous week and were told to put the trash out. Again she said yes that they knew and to leave the trash out and they would come by to get it. That has been 3 days ago. - the trash is still piled up at the end of our driveway. Our last trash pickup was Nov. 18, its now Dec 5 and the trash is still sitting out there. The customer service is absolutely horrible. There has been numerous promises of the trash being picked up but NO follow through. We are owed service from Nov 18-30, 2022. We have canceled this company and are now customers of Goods Disposal Service.

  Business Response

  Date: 12/05/2022

  this account has been closed and they have been refunded for the services that were not rendered.

  Customer Answer

  Date: 01/17/2023

   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I filed earlier due to services not rendered. They said they would refund $ for services they did not do through this BBB service. We still have not received said refund.

  
  
  Regards,
  
  
  
  **** And ******* ******* 

  Business Response

  Date: 01/17/2023

  We do not have the capability to refund that way,  a check was mailed to you for your refund.