Complaints

This profile includes complaints for Eagle Disposal of PA Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eagle Disposal of PA Inc.

  1245 Eagles Way East Earl, PA 17519-9595

• 

  Eagle Disposal of PA Inc.

  PO Box 288 East Earl, PA 17519-0288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle disposal has pickup are trash for3 weeks and try to contact them several times and they say they will credit my account but still not pick up are trash and the *********** has not pick neither so talk to the manager aswell something needs done about i am running out of patience with them

  Business Response

  Date: 02/15/2024

  Good afternoon, we are running on a holiday schedule due to weather,  this will be cleaned up today 

• Initial Complaint

  Date:02/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for trash & recycling pickup services. They have not picked up in all of February despite attempts to contact them and verification of work orders being placed for missed pick-up. In January, when pickup was late, we were notified ahead of time, however there were no notifications in February.Work orders placed via phone at Eagle Disposal phone number, A.I. on ********************************************* website (the company that merged with them); I have emailed with a representative to ask for credits prior to deciding to end services.We have paid to take our trash elsewhere, but still have multiple bags. Our recycling has not been taken either.

  Business Response

  Date: 02/14/2024

  Good morning, this account has been closed and she will receive a refund check in the mail for services not rendered. 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Dec. 13-2023

  I want to file a complaint

  I sent to them Oct. 6-23.  They were still sending me a bill for Pick-up from July 7-23 to Sept. 30-23.  They made their last Pick-up May 19-2023. Invoice #************ #4  I called Billing Office Dec 8 and Asked to send me ($64.29) they owe me for the 6 Missed Pickups.  They said they applied that on my next Bill and made it less.  This statement was made over 1/2 year after last pick-up.  And 1/2 year from the Last Payment. 

  Note. Letter was sent to P.O. Box ***, East Earl, PA *****

  Billing Office is Different Address.

  To Settle Account Listed on Invoice ***********

  I need the          --------> 64.29

  Plus = Surcharge        + 30.00

  for the 6 consecutive  (94.29)

  weeks. $5.00 a Week to haul the trash back.  

  Thank you for Your Help

  
  Regards,
  
  
  
  ****** ****

  nbsp;                                                          30.00

  Business Response

  Date: 01/03/2024

  Good morning,  we have already credited the account in the total amount of 111.46,  you closed your account in October,  We have not received a payment since May of 2023. 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  I am rejecting this response because:

  They have not removed any containers. They did not respond to my phone calls to cancel. I will be filing a complaint with the AG  , and I'll be filing a complaint in the district justices office next.
  
  Regards,
  
  *********************

  Business Response

  Date: 11/17/2023

  Good morning,  this account has been sent to collections for services rendered,  you never closed the account and were still using our containers as we removed them November 7th. 

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past months and most recently the past two weeks we have not had our trash picked up resulting in trash spilling out into the street. This has become commonplace in the neighborhood and with the company still taking our payment and not providing services it has caused problems.

  Business Response

  Date: 11/07/2023

  Good morning,  may i have your address so i can check on this. 

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

  Complaint: ********
  
  I am rejecting this response because:
  They need to do more than just address this issue.  It's tax fraud to accept tax payer money from the city and then not provide the service that they have been paid to do. 

  This is an on going issue and all my contacts to the city AND Eagle Disposal are ignored.

  If this problem persists I will go to the FTC and IRS to report tax frauf.

  soi will only be ready to accept this and close if, and only if, my trash starts getting picked up weekly as it should be.

  Regards,
  
  *********************

  Business Response

  Date: 10/06/2023

  Good Morning,  i understand your frustration,  and i will work with the operations manager on this - however we are not able to refund you as you pay the city for your service.  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Address is **************************************;
  
  Regards,
  
  *************************
  

  Business Response

  Date: 09/26/2023

  Good morning,  i need your address, your name does not come up in our system nor your phone number. 

  Business Response

  Date: 09/26/2023

  your account has been closed and your refund has been processed for the amount of 139.32,  unfortunately this has a process, as it has to go through our corporate office.  

  Customer Answer

  Date: 09/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  This is the same response we get when we call its been over 3 months 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 09/26/2023

  I'm sorry that this has been a slow process, there is a lot that goes into the refund process,  there is nothing i can do, the refund has been processed and will be mailed to the billing address we have on file. 

  Customer Answer

  Date: 09/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  no reason why we should have to wait for the refund if someone didn't pay there trash bill I am sure you would stop there pick up pretty fast. 
  
  Regards,
  
  *************************

  Business Response

  Date: 09/26/2023

  i understand your frustration,  your refund has been processed and you will receive it the mail. 

  Customer Answer

  Date: 09/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:when was the refund sent out is there a tracking number and was is the date when is the date the check was cut 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid Eagle disposal for trash and recycling removal from my residence. I am forced to pay for weekly service 3 months in advance. My trash was last picked up on 8/23 despite daily phone calls and emails and being told it is being sent to dispatch. Trash service has been spotty averaging every 2-3 weeks all summer. This company should be forced to reimburse all customers and cease to be in business. I will end up taking my trash to the local dump if its not picked up by tomorrow incurring extra expense to do so. This has not improved at all since winter and they are just getting away with breach of contract.

  Business Response

  Date: 09/15/2023

  Good morning,  we are crediting accounts as services are missed, there is currently a 32 credit on you account for the missed services. 

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my quarterly payments on autopay. They took the payment on the date it was supposed to be taken on May 1, 2023 for $121.22. They picked up our trash for 3 weeks in the month of May, 1 time in the month of June. On June 23rd Ive had enough and canceled my services and requested a refund for the times they did not pick up my trash and the remainder of the quarter. *********************** from Eagle Disposal via email told me that it would take 4-6 weeks for a refund. It has now been over 8 weeks. They do not answer the phone calls or return emails. I personally think they are thieves and crooks and my money should be returned for the services that Eagle Disposal did not provide. They requested that I put out my toters for them to pick up on July 3rd, which they did. This has been an ongoing issue for Eagle Disposal since Covid. They have no issue taking my money out of my bank account, but you never knew when or if they would show up.

  Business Response

  Date: 09/05/2023

  Good morning,  i do show that you have been refunded in the amount of 161.63,  that is for the quarter plus credit for no service. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle disposal has been unreliable and they broke our trash can and told me it would be three weeks to replace the can that they are to busy to replace it. I live ten min from them. They said to leave trash out side without the can. I can't leave my trash out side since the animals will get into the bags and then I would have trash flying around into the street and homes around me.

  Business Response

  Date: 08/09/2023

  Good morning,  unfortunately we have moved and are not close to your address any longer,  i understand that may seem like a long wait,  however we only have one person delivering and removing cans and we are scheduled out weeks in advance.  We will still collect your items in bags.