Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

• 

  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

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  Morgan Properties

  154 Union Ave Rutherford, NJ 07070-1577

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  Morgan Properties

  250 S Burnt Mill Rd Voorhees, NJ 08043-1171

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  Morgan Properties

  1 Cranbury Cir E Brunswick, NJ 08816-5131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gm Im trying to resolve my debt of ******* I keep trying to explain I dont owe 4300 when you also kept my deposit of ******. Also I gave the management a letter of me moving at the end of May 31 2023. Since I never renewed a lease in February 2023. In March 2 2023 I was told I owe April and May rent only and it doesnt add up to 4300 plus my deposit of 687. Please can we resolve this matter.

  Business Response

  Date: 09/09/2024

  The past residents base monthly rent amount was over $1400.When the resident moved out at the end of May, she still had an open balance for March, April and **** rent, utilities and fees. The resident was also charged for damages to the unit as well. A ledger was sent to the past resident that details the amount owed.

  Customer Answer

  Date: 09/13/2024

  I can pull up threw bbb in March it stated I only owe April and May and when I was in court in March when I said in front of the judge that I paid up until March 2023. Ur worker and lawyer did second call and agreed. So going forward it was April and May . Then youre saying damages thats normal wear in tear for me living there for 2yrs. The upstairs of the house had no damage to carpet that is furniture prints. I have a video of the entire house before and after. So if we cant come to a mutual agreement. Then I will see you in court and let the judge decide. You have violated md law you didnt give me my last statement until February 2024 and you had 45 days after I left. 

  Customer Answer

  Date: 09/13/2024

  I can pull up threw bbb in March it stated I only owe April and May and when I was in court in March when I said in front of the judge that I paid up until March 2023. Ur worker and lawyer did second call and agreed. So going forward it was April and May . Then youre saying damages thats normal wear in tear for me living there for 2yrs. The upstairs of the house had no damage to carpet that is furniture prints. I have a video of the entire house before and after. So if we cant come to a mutual agreement. Then I will see you in court and let the judge decide. You have violated md law you didnt give me my last statement until February 2024 and you had 45 days after I left. 

  Customer Answer

  Date: 09/13/2024

  I can pull up threw bbb in March it stated I only owe April and May and when I was in court in March when I said in front of the judge that I paid up until March 2023. Ur worker and lawyer did second call and agreed. So going forward it was April and May . Then youre saying damages thats normal wear in tear for me living there for 2yrs. The upstairs of the house had no damage to carpet that is furniture prints. I have a video of the entire house before and after. So if we cant come to a mutual agreement. Then I will see you in court and let the judge decide. You have violated md law you didnt give me my last statement until February 2024 and you had 45 days after I left. 

  Customer Answer

  Date: 09/13/2024

  I can pull up threw bbb in March it stated I only owe April and May and when I was in court in March when I said in front of the judge that I paid up until March 2023. Ur worker and lawyer did second call and agreed. So going forward it was April and May . Then youre saying damages thats normal wear in tear for me living there for 2yrs. The upstairs of the house had no damage to carpet that is furniture prints. I have a video of the entire house before and after. So if we cant come to a mutual agreement. Then I will see you in court and let the judge decide. You have violated md law you didnt give me my last statement until February 2024 and you had 45 days after I left. 

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in Aug 16 2024 on my portal my rent for ****** was suppose to be prorated which stated ****** rent for 16 days. Which was not I was told I had to pay 1st month rent in advance and that my second month rent will be prorated which doesnt make any sense to me. My regular rent is 1755 and my rent for September is now 1425 so Im tryna figure out how did they come up with this number because this cant be my prorated rent for September I should be paying the ****** prorated rent for September cause the way they came up with this number Im not understanding and the math is not matching and I need some explaining to make this make sense to me before I pay. In the screen shots below it states that my rent for ****** was ****** which is no I paid a total of 1525

  Business Response

  Date: 09/10/2024

  Billing is accurate.  Tenant is required to pay first's month rent, amenities, and security deposit or provide proof of security deposit alternative which is Jetty.  ***** received his welcome letter outling all requirements and move in and complied.  Move in took place on 8/16/24. ***** paid $1,555.00 lesser $200.00 which is required upon approval and applied towards move in costs on 8/16/24 which left a credit in the amount of $349.19 to be applied for September's rent. September's Base rent is $1,675.00 plus the $80.00 amenity fee plus renter's insurance totaled $1770.75.  Minus the credit applied leaves $1,421.56. Please see lease ledger, lease, and welcome letter provided upon approval. 

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my roommate entered into a lease for an apartment on July 5th 2024. When we arrived at the apartment it was infested with roaches and we were unable to move into the unit, we brought this issue to managements attention and they said they would call an exterminator to deal with the issue. After a month we visited the apartment again and the roaches seem to have been dealt with, so we went to the office and asked to finalize the move in and do a walkthrough inspection before we officially move in to document any damages. We have now spoken with multiple employees who say they need approval from the property manager and they take our contact information but we then never get contacted. They have now sent us the bill for the 3rd month and we have still yet to move in or receive our keys, so we need them to finally meet with us and perform the walk and reimburse us for the months we were unable to live in the apartment or refund our money and end the lease.

  Business Response

  Date: 09/24/2024

  Hello,

  We have addressed the concerns of the resident.  We took every measure to ensure that all maintenance requests were resolved within a timely manner.  The regional manager also inspected the home to confirm that there were no pest issues or damages as mentioned in the complaint.  We also made the resident aware that they can give a notice to vacate according to their lease terms and terminate the lease early per the terms of the lease. Until we receive the notice to vacate and keys from the resident, charges will continue to incur.  There are no refunds due to the resident as they signed the lease and accepted keys at move in which makes the contract binding in the state of GA.  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2024 I moved from out of state to ********************** Apartments. I arrived that day with a truck and hourly paid help to pick up the keys and move in. Upon entering the apartment that id never seen in person because it was leased online I discovered that the apartment had not been cleaned properly. I immediately went back to the leasing office and made the property manager (******** *****) aware. She does a walkthrough of the unit with me and agrees that the unit was not properly cleaned. She states that she had been out of town for a week and didn't know how or why that happened. She asks me if I can have all of my furniture and belongings moved into the bedroom and she would try to get the cleaning company to come back out to clean the apartment.I express to her that it would be too great of an inconvenience and that the unit should have been cleaned prior to my move in. We began to move my belongings into dirty apartment because I am moving from a different state and have no other options. I began to clean some of the unit and at approximately 8pm a stranger knocks on the doors and states that he's with the cleaning company and came to clean the unit. At this time personal belongings have been placed inside of the unit so its almost impossible for the unit to be properly cleaned. I did a walk through with the owner of the cleaning company and showed him certain things that still had not been cleaned. He also agrees that that situation should not have happened and he didn't know how or why the unit was not properly cleaned. Months later after management failing to respond and follow up I am still trying to be transferred to a different unit or at least have carpet changed because it is filled with pet hair from the previous tenant that's affecting my allergies. They are offering to transfer me to a different only if I pay a $300 transfer fee for a mistake on their behalf.

  Business Response

  Date: 09/10/2024

  Tell us why hereSeptember 10, 2024 
  
  On May 21, 2024, ****** **** arrived to move in and was given move ins keys. Shortly after the keys were given, Mr. ****** returned to the office asking to speak to the manager. I, ******** *****, spoke to Mr. ****** and he wanted to discuss a few concerns he had with his apartment. I walked over to the apartment with Mr. ****** and completed a walk through. We found a few cleaning concerns and I immediately called the cleaning vendor as we were completing a walk through. Mr. ****** was made aware the cleaners would be out to address these few items as soon as possible. The cleaners did show up and Mr. **** expressed that he had already addressed the items and sent the cleaners away.  
  Mr. **** has reached out to myself and my Regional manager several times, and we have repeatedly offered the same services we previously offered to address his concerns. All of which we offered were denied.  
  There has been no mention of carpet needing to be replaced or not being clean until recently. The carpets were professionally cleaned. Mr. **** recently reached out stating that he was still not happy with his apartment. 
   He is requesting the carpet be replaced or he would like to be transferred.  I explained there would be a $300 transfer fee. Transfer fee is company policy. He requested to escalate to corporate asking that we waive a transfer fee, which was denied in accordance with policy. He then asked for a carpet replacement. This was escalated to corporate and due to the nature of the carpet being in acceptable condition at move in, this request is denied, per company policy and procedure. 
  
  Thanks, 
  
  ******** *****, Property Manager  
  ********************** Apartments  
  ...

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ended lease on 6/10/24 Lease does not state 60 days will be needed before move out. If 60 days notice would have been needed. I would have given it. ******* station representative did not give notice of move out time of 60 days. Representative also refused to escalate for me. I want the return of my deposit without charge of 30 days for time not in unit.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the incorrect reporting of my personal information to Experian. It has come to my notice that my personal information, including an address has been inaccurately reported to Experian.I have never lived at ******************************************. The reason Morgan Property have my personal information on file is because I previously acted as a financial guarantor for my nephew, *******************, who was a resident at their apartment complex. However, my role as a guarantor should not result in my personal information being reported to credit agencies, especially in relation to an address where I have never resided. I reached out to Morgan Property regarding removing my personal information from the records reported to Experian. I havent heard from them. Attached is the contract I signed at that time as a guarantor, not as a co-applicant.

  Business Response

  Date: 09/13/2024

  All lessees, including Guarantors, are enrolled in automatic credit reporting through Esusu (3rd party company) that favorably reports on-time rental payments to credit bureaus.  Residents and Guarantors have the option to opt of of this service by contacting Esusu.  ******** was provided with contact information for Esusu by the Briarwood Apartments Property Manager, *************************** upon receipt of this complaint to opt out.  Unfortunately, it is not clear if Esusu can differentiate between "Resident" and "Guarantor" when reporting, which may have caused the confusion.

  Morgan Properties will report delinquent accounts to credit bureaus for all lessees (including guarantors), however this specific concern is regarding the favorable Esusu reporting.

   

  Customer Answer

  Date: 09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 78 year old widow living in a Morgan Properties apartment. I have not had working AC/Heating unit for over a month now and the company has yet to determine if they are going to replace the unit. The company has purposely delayed and slowed the repair/replacement process which is creating a dangerous situation as temps are dropping below 60 at night and days are going over 80 degrees.

  Business Response

  Date: 09/16/2024

  Thank you for bringing your concerns to our attention. I sincerely apologize for the delay in resolving the issue with your AC/heating unit. We understand how important a comfortable living environment is, especially during these temperature fluctuations.
  I am pleased to inform you that we have completed your work order, and we hope this will enhance your living experience at ******. Your comfort is our priority, and we appreciate your patience as we worked to address this matter.
  If you have any further concerns, please do not hesitate to reach out.

• Initial Complaint

  Date:08/20/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a current resident at the Townhomes at **************Friday August ****** i was notified by my children and neighbor that my ceiling collapsed destroying the entire kids room. I rushed home from work and was fired. I wasnt offered a hotel stay, i wasnt offered a new townhome, nothing was offered to me. They made me and my 2 young children stay in this inhabital situation for DAYS. when i first moved here in January tbe leasing agent ***** ensured to me that the renters insurance is great covers everything and how urgent it was for me to get insurance coverage. When i called my renters insurance they verbally clarified that i had coverage for property loss and it was ****** max. We went through with the claim. As the contractors started to "patch" my ceiling they threw out everything due to the insulation dust, my property manager kept reminding me to make a claim wirh renters insurance. Monday 8/19 the insurance adjuster tells me "oh your claim is denied we dont cover collapses". I demand reimbursement for the property of my children. They lost everything and we were told endless times from the insurance and property management that I have coverage. And side note, after they patched the ceiling within 3 hours (not trustworthy), i started seeing ceiling holes in my kitchen , master bedroom and living room. This isnt right when I lay my hard earned money to provide for my children. The collapse was out of my control, no water damages, just bad building and weak foundation.

  Business Response

  Date: 08/28/2024

  On 08/09/2024, the resident ceiling in the second bedroom fell. Contractor were called and reported to the unit that same day and cleaned up the debris.  The management spoke with the resident who stated that there weren't any personal items other than furniture in that bedroom. She reported no property lost. A restoration company was also called and the room was cleaned. The ceiling was replaced. On 08/15/2024, the resident called back stating that she could see nail pops in her ceiling. Contractors were called back to the unit that same day. The ceiling throughout the entire house was inspected again and it was found that the ceilings were all secure.

• Initial Complaint

  Date:08/14/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monarch Crossing Apartment Homes in ************ is failing to rectify an ongoing sewage issue.Our bathroom first overflowed on June 30th. Every single time it has rained, our tub and toilet has filled with sewage.The first time the toilet overflowed onto the floor and soaked into the carpet, we waited hours to have it addressed. The company finally came, soaked up all of the sewage off the floor, and the carpet, but did not clean the toilet, the tub, or the walls. The next day, Peerless came and cut up all of the affected carpet. We were then forced to condense our entire apartment into one room so that all of the carpet could be replaced 10 days later. Since then, every time it rains, our tub and toilet flood with sewage, which have been cleaned by myself.Our bathroom overflowed with sewage again due to the plumbers coming to pump the water line, restarting the entire process, but this time, the leasing office told us that they will not even be attempting to source a cleaning company at all. That overarching issue, is that the main water line bends due to soft ground caused by rain. This, then results in sewage overflows and leaking into clean water.I have also been informed that this issue is not something new and has been an issue for 3 years according to one of the individuals in Maintenance.I was told that the plumbers were supposed to arrive August 12th to start repairs.It is currently August 14th and the plumbers have yet to show up and the leasing office response is we will have to just keep waiting and they will shop up when they show up.We've been subject to sewage daily for over half a month.After talking to several people it has not come to my attention that multiple different apartments have been affected, just on August 8th, 6 apartments had to be cleaned of Sewage from the plumbing issues.

  Business Response

  Date: 08/28/2024

  Hello, 

  The concern has been two fold and has been addressed timely during each occurrence. It is unfortunate and we empathize with the resident, however, there has not been any negligence to warrant a refund. The initial concern was a main drain back up. The line was cleared by a plumbing vendor and the carpet clean up was addressed by a restoration vendor. There were subsequent back *** which were treated the same. Because of the number of occurrences, we contracted to have the plumber camera the main drain. Nothing was immediately identified, however, it was deduced there could be a break somewhere in the line. The work was contracted and once the work was permissible (permitted, utilities marked, etc.) it began. We understand the situation can be frustrating, and we accept responsibility for any required maintenance. However, beyond the restoration clean up would be the resident's responsibility. The carpet will be addressed according to the restoration vendors recommendation once the final repair has been completed.

  Thank you

• Initial Complaint

  Date:08/06/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a 12th floor apt at **************** in ************, **. **** is riddled with bugs. Trash chute is not maintained properly, bugs are crawling in hallways now. I sent email to mgr ************************* regarding trash chute clogged up to 12th floor and neighbors leaving trash outside. She never answered so I addressed it personally, showed her the pics and she thanked me for keeping my trash in my balcony. So I addressed the bug infestation problem with her. She stated she had a lot of complaints about it and agreed to order a full apt fumigation including next door and upstairs neighbor but didn't provide time frame. I asked to be notified as the last time, the man knocked lightly once and opened my door as I was scrambling to get dressed! Today, fumigator came without notice, tried to open door again, I asked him not to do that and let him in. He only fumigated baths and kitchen again so I went to see **** to request prior notice to my apt and inquire about the full apt fumigation. She was combative, rude, unprofessional, called me a ***** for complaining about bugs crawling everywhere, yelled at me to leave her office and kept getting close, yelling in my face, waving her hands close to my face. I felt threatened and discriminated against. Her employee ***** rushed to contain her and stand in front of her. I started recording at this point. She yelled I have 1 month to leave, because this is HER bldg. ** rent is paid on time, I keep to myself, my apt is always clean and well decorated, and I am never rude to anyone. She kept saying if I didnt like it, to leave, kept calling me ***** and telling her employee to prepare my 30-day notice. I want an action taken. Either employ a more capable individual, with manners and sound customer service skills or train this person to deal with public. I also want a written and public apology. I will be seeking the advise of an attorney. I have a video too large to attach, would like to include it, pls let me know where to send it.

  Business Response

  Date: 08/14/2024

  Hello **************, 

  Taking very seriously your allegation of threatening behavior from an employee, I immediately reviewed both the office and lobby cameras. Although I did not see any behavior I would consider threatening, it was obvious there was some discourse between both parties. I apologize you had a bad experience. Our goal is always to provide the best service possible.

  Regarding pest control, although unfortunate, pests can be found in multifamily dwellings. As the landlord we work to correct the issue as efficiently as possible. Based on your work order history since moving in on August 25, 2023, this was your first request for extermination services. Upon your reporting it to the office on July 29, 2024, the site team performed a seek and seal in your apartment on July 30th and scheduled the exterminator to treat your home as well as adjoining units. Service was provided on August 6th and again August 13th. I understand you want the exterminator to spray throughout your entire apartment. However, extermination services are completed based on our contract with the pest control company. We follow their recommendations for the best results.

  We will continue to work towards resolving your concern and look forward to a continuing a valued relationship. 

  Respectfully, 
  

  **********************, Regional Manager