Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

• 

  Morgan Properties

  154 Union Ave Rutherford, NJ 07070-1577

• 

  Morgan Properties

  250 S Burnt Mill Rd Voorhees, NJ 08043-1171

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties (Corporate Office)

  1 Bonrock Ct Towson, MD 21204-2401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent a 12th floor apt at **************** in ************, **. **** is riddled with bugs. Trash chute is not maintained properly, bugs are crawling in hallways now. I sent email to mgr ************************* regarding trash chute clogged up to 12th floor and neighbors leaving trash outside. She never answered so I addressed it personally, showed her the pics and she thanked me for keeping my trash in my balcony. So I addressed the bug infestation problem with her. She stated she had a lot of complaints about it and agreed to order a full apt fumigation including next door and upstairs neighbor but didn't provide time frame. I asked to be notified as the last time, the man knocked lightly once and opened my door as I was scrambling to get dressed! Today, fumigator came without notice, tried to open door again, I asked him not to do that and let him in. He only fumigated baths and kitchen again so I went to see **** to request prior notice to my apt and inquire about the full apt fumigation. She was combative, rude, unprofessional, called me a ***** for complaining about bugs crawling everywhere, yelled at me to leave her office and kept getting close, yelling in my face, waving her hands close to my face. I felt threatened and discriminated against. Her employee ***** rushed to contain her and stand in front of her. I started recording at this point. She yelled I have 1 month to leave, because this is HER bldg. ** rent is paid on time, I keep to myself, my apt is always clean and well decorated, and I am never rude to anyone. She kept saying if I didnt like it, to leave, kept calling me ***** and telling her employee to prepare my 30-day notice. I want an action taken. Either employ a more capable individual, with manners and sound customer service skills or train this person to deal with public. I also want a written and public apology. I will be seeking the advise of an attorney. I have a video too large to attach, would like to include it, pls let me know where to send it.

  Business Response

  Date: 08/14/2024

  Hello **************, 

  Taking very seriously your allegation of threatening behavior from an employee, I immediately reviewed both the office and lobby cameras. Although I did not see any behavior I would consider threatening, it was obvious there was some discourse between both parties. I apologize you had a bad experience. Our goal is always to provide the best service possible.

  Regarding pest control, although unfortunate, pests can be found in multifamily dwellings. As the landlord we work to correct the issue as efficiently as possible. Based on your work order history since moving in on August 25, 2023, this was your first request for extermination services. Upon your reporting it to the office on July 29, 2024, the site team performed a seek and seal in your apartment on July 30th and scheduled the exterminator to treat your home as well as adjoining units. Service was provided on August 6th and again August 13th. I understand you want the exterminator to spray throughout your entire apartment. However, extermination services are completed based on our contract with the pest control company. We follow their recommendations for the best results.

  We will continue to work towards resolving your concern and look forward to a continuing a valued relationship. 

  Respectfully, 
  

  **********************, Regional Manager

   

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. My name is **** ******, and I am a resident at ******** at ******************************, located at ****************************************************. I am writing to bring to your attention an urgent and ongoing issue with my air conditioning unit that has persisted for over two months.Despite repeated requests for repairs and multiple calls to the emergency maintenance line, the problem remains unresolved. I have only received partial solutions that have not addressed the root cause of the malfunction. Recently, a temporary window AC unit was provided, but it is extremely noisy, making it impossible for me to sleep. This has been the case for the past week and over the weekend, severely affecting my health and well-being. Additionally, the situation has led to a significant increase in my electric bill as the unit runs continuously without breaks.I have attempted to resolve this issue directly with the property management and maintenance staff by calling the office multiple times, speaking with various staff members, visiting the office in person, and sending emails. Unfortunately, there has been no satisfactory resolution.Given the prolonged nature of this issue and its impact on my living conditions and finances, I am seeking your immediate intervention to ensure the problem is resolved as soon as possible. Furthermore, due to the prolonged discomfort and additional costs incurred, I request consideration for compensation in the form of a credit to my account or alternative accommodations, such as a hotel, until the issue is fully resolved.Thank you for your prompt attention to this matter. I look forward to your swift response and a satisfactory *************** regards,**** ****** **************************************

  Customer Answer

  Date: 08/19/2024

  Dear Kadi-*** *******,
  
  I hope this message finds you well.
  
  I would like to provide an update regarding my complaint against Woodview at ****************************** (Morgan Properties) related to the prolonged AC issue in my apartment. The issue has now been resolved; however, I have incurred significant discomfort and financial burden during the two-month period it remained unfixed.
  
  After granting the maintenance team permission to enter my apartment while I was not home, I returned to find that they had removed the temporary window AC unit. Unfortunately, I discovered that the main air conditioning unit had broken down again. Despite calling the emergency maintenance line, the issue was only temporarily resolved by recharging the unit, which then broke down again shortly after.
  
  I am seeking compensation from the property management for the following reasons:
  
  Increased electricity bills due to the faulty AC unit running continuously.
  Discomfort and lack of sleep caused by the noisy temporary window AC unit.
  The inconvenience and stress of dealing with repeated breakdowns and the lack of a permanent solution for an extended period.
  
  I would appreciate your assistance in communicating this request to the business, as I believe compensation is warranted given the circumstances.
  
  Thank you for your continued support.
  
  Best regards,
  
  **** ******
  
  

  Business Response

  Date: 08/30/2024

  Dear Better Business Bureau,
  We are writing in response to a recent complaint filed by our resident, regarding their central air unit. At Morgan Properties, customer satisfaction is our top priority. We strive to provide prompt and efficient service to all of our residents.
  We understand that our resident experienced a temporary disruption of their brand-new central air conditioning unit. Upon receiving their initial complaint, we immediately dispatched our maintenance team to assess the issue. After a thorough inspection, it was determined that the central air unit's coil needed to be replaced.
  Our vendor was contacted promptly to order the necessary replacement part. While awaiting the shipment, we offered the resident the option of temporary window units to ensure their comfort during the repair process. Although they initially declined, we provided two AC window units that adequately cooled their one-bedroom, 850-square-foot apartment.
  We have maintained open and consistent communication with resident throughout this process, providing regular updates on the status of the repair and addressing their concerns. We have taken steps to ensure that the repair is completed as quickly as possible, minimizing any inconvenience to the resident.
  We believe that our response to this matter demonstrates our commitment to providing excellent customer service. We value the feedback from our residents and will continue to work diligently to address their needs and maintain a positive living environment.
  Thank you for your attention to this matter.
  
  Sincerely,

   

  Property Management
  

  Customer Answer

  Date: 09/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22095228
  
  I am rejecting this response because:while the air conditioning issue has been addressed, it caused significant discomfort and financial burden over the two-month period it remained unresolved.
  
  Financial Impact: ************** bills increased due to the faulty units continuous operation, and the temporary window AC unit provided was noisy, disrupting my sleep. I believe compensation is justified for the additional expenses incurred and the extended discomfort during this time.
  
  Communication: Although the property management team mentioned consistent communication, I found it difficult at times to receive timely updates. The delay in responses added unnecessary stress to an already difficult situation.
  
  While I appreciate the eventual repair, I believe these factors warrant consideration for compensation.
  
  Thank you for your attention to this matter.
  
  
  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in the property for two years and I was always on time with my bills and when I left the property, it was pristine clean and clear and I had a walk-through with the property management officer and he said the same thing and I have the pictures with me, however, when it was time to return my deposit, they gave me only a 100 Dollars out of my deposit and claimed that the carpet smelled like you, which was not the case because I had a personal walk-through with the property management officer.I tried calling the contact information and the customers are according to them. They dont have anyone who can answer my question which is ridiculous because they are such a big company. They should have a corporate office number.The ************** has a very bad attitude and wont entertain any questions or any disputes that we have I am a single mother and that 800 deposit was a big amount and I paid out of pocket to clean the apartment myself and with professionals so I can get my money back

  Business Response

  Date: 08/14/2024

  Thank you for contacting us about your concerns. Upon reviewing the charges, the carpet was inspected by our requested vendor. They recommended replacing the carpet due to damage in high-traffic areas, pet urine and numerous stains. I have attached images of the invoices showing the conditions of the carpet and the charges on your move- out- statement. If you would like to discuss these charges in detail with a manager, please email me at ************************************* to schedule a meeting. Thank You. 

   

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I didnt receive a mailbox key when I moved in. I did not have access to my mail which resulted in my mail getting sent back. Eventually after 4 months, I was given a mailbox key however it was to another unit and the maintenance supervisor was going to switch their mailbox to mines but never did. Secondly, I had electrical issues which they never fixed. Thirdly, on June 12th, they contracted a company to fix my weak flooring which left me with bare wood sub flooring. I had wood splinters in my foot and they left long nails lying around in the baseboards they left. ******************* never hired anyone to come out and fix my floors. My one year old and myself had to live like that until I decided to move out because of the unsafe living conditions. I sent multiple emails and called numerous times and no one ever hired anyone nor reached out to me at all. I constantly had to track them down for them to speak with me. Also, due to the bathroom construction, my closet light stopped working. Another issue then arised since the floors were not sealed roaches started to come from the holes in the floors and walls where the baseboards were. They would not fix any of these issues even though I waited 3 weeks for the bathroom, *****, and closet light issue. I waited 4 months for the electrical and mailbox issues to be resolved yet they werent. My final straw was the growing mold in the laundry room of the apartment. They were aware of my one year old daughter and were negligent and were willfully misconducting their business. They failed me as property managers and are still trying to charge me for rent and other fees. This is a horrible place to rent from. I spoke to the main office in **, and the representative there said they couldnt help and there wasnt a corporate number to call. They put my toddler and my health at risk and had no regards to our health or comfort.

  Business Response

  Date: 08/27/2024

  Thank you for bringing these issues to our attention. We sincerely apologize for the difficulties you've encountered during your time at our property. Your experience does not reflect the standard of service we aim to provide, and we deeply regret the inconvenience and stress this has caused you and your family.
  Regarding the unresolved rent and fees, we want to assure you that we have reviewed your account and the circumstances surrounding your move-out and you were not charged any additional fees nor early termination fees.  You were only charged for the days you occupied the apartment and your final utilities. 
  Your health, safety, and satisfaction are our priorities, and we regret that we did not meet these standards during your tenancy.
  Thank you for your patience, and we hope to rectify this situation to your satisfaction.

  Customer Answer

  Date: 08/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are getting over on tents on they water bill . The water bill went from flat low rate of $25 from all tents before company was change over to a new company went from monthly charges May $90.43 June ***** July ******. sometimes higher then that. we also have a water Admin fee charge $3.85 charge monthly along with the water Reimb bill . I was told the charge base off the unit size of the apartment and how many living in the home ,my neighbor have the same size unit and same number of people inside the home and they water bill 20 dollar less. Another neighbor the same they bill 5 dollar less. NOBODY come out to the apartments to read a meter to decide how much your bill will be monthly .I was told from front office staff that this how they come up monthly how they pick and choose to charge you on your water bill. I ask the question if nobody come out to read my meter and my apartment unit size have not increase or decrease in size and only 2 people still in the home monthly why my bill not the same it goes up and down ? I was told did not have a answer for me ,unit size,tents is how they pick and choose how to bill you monthly. And no this is not in the lease of water bill will change monthly . I been out her over 3 years and never had this problem until the company was bought out for the 5th time again . Pool have been close also for last 2 years so they not using the money frpm water fee to help with the pool . If you have a home or a business I thought to get a correct reading is to read a meter not to decide how much to charge on a unit size or tents units size something just don't add up here . And if this something new need to be place in a lease sign document not a short notice email sent out .

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the wk of 07/10/24 a note was on my door stating ******* daughter couldn't renew our lease & that we had to be gone by 12/4/24 & the letter stated it was hand delivered & certified mail which it was never hand delivered to ****** never received this letter by certified mail it was just hanging on my door k*** I called the rental office at ****************** Apts in ************, Md to ask why we couldn't renew our ************ stated the property mgr ************************* can put anyone out without any reason if she wants to & said it was because of these two neighbors named *************************************** who lives at ********************************************************* lives in apt 201 but both neighbors been harassing ******* daughter since Feb 14, 2024 when the neighbor named ***** found out we both was having *** with the neighbor named ****** so when she asked him about it he just lied to her about it & started to tell her to address me & more so he started lying about a lot of this & ***** ran out on my daughter ************* newborn baby because she thought she was me so he never explained to her which one of us he was messing with & his baby mom also said something to my *************** on my doorbell camera her waiting for my daughter. I was complaining about everything they was doing to the rental office for wks, they told me to call the ********** did a lot especially after I talk to ************************* who said she would handle the situation but when ****** called her & said we was in an entanglement she told me she don't know who to believe & she could & would put all of us out if all these complaints continue & before I spoke with her the rental staff told ***** to come to my apt to talk to me after I told them how crazy she was & things got much worse & in March 2024 ****** sent his cousin to my apt to threaten ******* still lives ********** lease was up in July 2024. I have police reports. I sent proof to the rental office. I also have texts from ****** threatening me.

  Business Response

  Date: 08/09/2024

  Hello,

  Here is an outline of the incidents as I recall them:

  01/22/2024-****************** sent an email to the leasing office complaining of loud *** noises coming from *****************************************************************  I sent a first written warning to the resident informing them that I had received a complaint and if they could keep the noise down.

  03/11/2024-I received another noise complaint from ****************** in more detail.  

  03/12/2024-I sent the resident a final warning.

  03/13/2024-The resident from ******** called me and told me that he was having *** with ******************.  ****************** did not mention that to me at first.  Once I confirmed that she had a sexual relationship with him, I told her this was a personal matter and they both had two different sides of what was happening.

  There was a lot of complaining and pointing fingers from both residents.  I offered them both an opportunity to transfer to another apartment and they both declined.  I told both residents that I was not at liberty to say who was and wasn't telling the truth and if it didn't stop, I would give them both a manager non-renewal.  The emails, phone calls and anonymous letters did not stop so the decision was made to not renew ********************** lease that ends in December 2024.

  I've attached the original emails from ******************, my response to ****************** as to why the lease was not being renewed and a copy of the certified letter that was mailed on 07/12/2024.

  Please let me know if any further information is required.

  *********************, Property Manager

• Initial Complaint

  Date:07/23/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into the property, there has been a rodent issue. This has been reported SEVERAL times and even after the reports and it being addressed there has been no resolve. There are currently still rodents in the home, one living and running around as I type. The mouse ran across my 1 year olds hand this morning and no urgency was placed on this matter.

• Initial Complaint

  Date:07/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, My name is *****************************, We move out at ******************************************** Last March *******, We are charged with damages that we didnt cause. When we moved in the bathroom wasnt renovated i contacted the previous manager and told us not to worry about it because they will renovate it anyway but theres no renovation happened during our stay, when we move out we are charged with the things we dindt do The new manager ************************* charged us with the carpet and told us it smells dog "we dont have a dog' she looks surprised when i said that we dont have a dog.My kids are extremely allergic to dogs ,2nd she told us theres a stain we always clean the carpet ,we even bought a new a vacuum exclusively for the carpet because my kids are allergic to dust too and we have doctors documentation regarding this allergies. she told us it needs to be replace ,theres one small natural wear near the door and she charged us $1,000 for it.we know that the whole unit will be renovated when we moved out i believe its so unfair to charged us with the carpet when they will also replace it and do whole renovation of the unit.Out of $1860 we are only getting $94. I have pictures of the bathroom to prove that it was in bad condition when we move in. Ive been waiting for a results for almost 4 months now and haven't got anything.. We are an average working family and doing everything we can to pay our bills and this money is big for us. Im hoping for a fair results on this matter.thank you so much

  Business Response

  Date: 08/22/2024

  Dear **************,
  Thank you for contacting us regarding the move-out charges for your previous apartment at ********************************************. We understand your concerns about the charges for the carpet and countertop.
  We reviewed your situation. We will be adjusting the charges for the countertop since the apartment was renovated. However you are still responsible for the carpet because this is not included in the renovations.
  We will be adjusting the charges to only reflect the life expectancy of the carpet.
  Our apologies for the delay in resolving this matter.
  Attached is a revised move-out statement reflecting the adjusted charges.
  If you have any further questions or require additional information, please don't hesitate to contact us.

  Customer Answer

  Date: 09/07/2024

  After fighting for 4 months it has been resolved 

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24,2024. We moved out of Reserve at *****************************. Located at *********************************** We were charged ******** to replace granite countertops. This was disputed. We gave photos showing the countertops look the same as the day we toured the apartment. We gave their pictures and ours as well. We agreed to pay cleaning fees. Disputed the $********. Fee for replacement of granite countertops

  Business Response

  Date: 08/02/2024

  To Whom it may concern, We have carefully reviewed the initial complaint received by the resident. We processed our move out inspection and assessed move out charges, minus any documented damages from anything noted on the Move in Inspection.  The damages for the granite countertops were not documented on their Inventory and Condition form, at the time of move in, so they were charged for needed replacement of the granite countertops based on the severe staining at move out. Resident had attempted to dispute several times following their move out, but without demonstrable proof, we were unable to move forward with any adjustments. Following the submission to the Better Business Bureau, we are pleased to report that the resident was able to supply us with verifiable information regarding the damages and the charges have been reversed on the final move out summary. 

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at ********************** for 7 years I have an excellent rental history.On 6-02-2024 I received a phone call from the property manager ********,she started the conversation off politely as the conversation continued she became very aggressive as did I so I ended the conversation.******** state that my 12 year old grandson and a group of neighborhood kids were in the gym and damaged some property,she said she recognized my grandson because of a white t shirt and his scooter and she stated if I didnt tell her who the other kids were I would be solely responsible for all damages.I emailed ******** twice she never responded,I wanted to get a date and time to come into the office to see the video.So on 6-09-2024 my neighbor knocked on my door to give me a letter that ******** wrote up stating I need to leave my unit by October 29th2024 being as though Ive been here so long I need at least an extra 2 months until I can find a new resident .

  Business Response

  Date: 08/03/2024

  On 06/14/24, Management called the resident to inform her that on 06/13/2024 her grandson, who is under the age of 14 was inside of the community fitness center unsupervised by a leaseholder and was in the fitness center until almost 11pm. She was also informed that there were several other individuals with him who were also minors. She was informed that her grandson was seen playing in both, the womens and mens bathrooms, throwing a ball at other individuals, running around, riding a scooter in the fitness center and playing on the fitness equipment. The next morning when management came into the fitness center we found that there were several damaged pieces of fitness equipment,trash in the fitness center and the bathrooms were flood with water and the stales were broken. Management stated that this was a breach of the lease agreement.The resident requested to review the camera footage and an appointment was scheduled with the resident for Monday, 06/17/2024. The resident was informed we would be issuing a notice to vacate and charging for the damages. The resident became irate and began to yell profanities. Due to the residents conduct management ended the call. The resident did not come to her scheduled appointment to review the footage.The resident was issued a notice of non-renewal. The property damaged was not charged to the residents account. On 07/12/2024 the resident came to the leasing office to review the camera footage of the incident from 06/13/2024.The resident confirmed that it was in fact her grandson in the footage. The resident watched around 2 minutes of the footage and began to yell at management regarding their phone conversation on 06/14/2024 and being charged for the damages. The resident was asked to leave the leasing office after she started yelling profanities, calling the Property Manager a B****.
  

  The non-renewal gave the resident 90 days notice. No extension will be granted and the resident will need to vacate on the date listed in the Manager Non-Renewal notice.

  Customer Answer

  Date: 08/09/2024

  It hasnt been resolved and I will be moving from this unit in September .I will never recommend anyone to come here to live .