Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

• 

  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

• 

  Morgan Properties

  154 Union Ave Rutherford, NJ 07070-1577

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  Morgan Properties

  250 S Burnt Mill Rd Voorhees, NJ 08043-1171

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  Morgan Properties

  1 Cranbury Cir E Brunswick, NJ 08816-5131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my lease with this company and paid all early termination fees about a year ago. They then filed a claim against my Jetty policy that I then paid in FULL- confirmed by Jetty. I am still being harassed by Morgan Properties and the property manager ****** ****** and received an email at 4am on Sunday 9/29/24 stating my final account disposition has been completed and to log in to pay. First of all, I completed all payments several months ago. I have proof of this and have not lived there for about a year. Secondly, I do not even have an account registered with them anymore to log into. Why do they still have my contact information and why are they still asking for money that I do not owe after this long. One of the most shady rental properties Ive ever had to deal with. Do not do business with these shady people.

  Business Response

  Date: 10/01/2024

  Hello,

  Please accept my apologies for any inconvenience this may have caused.  Unfortunately, there was a glitch in the system and emails were sent out to past residents in error.  After review of the account, Ms. ******* is correct, her account has been satisfied.

  Should anything additional be needed please feel free to follow up with the Leasing Office.

  Thank You

  ****** ******, Property Manager

   

   

   

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Sierra *******
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a corporate lease approved with a move in date of today. Arrived at the apartment building signed the lease received the key then the manager said they changed their mind. I have a truck I rented that is full. The people here in the office are laughing. It is raining and no one had corporate number to give me. This is unprofessional. A lease is a legal binding document. I have all the names. I went took off training for work today, I paid to rent a truck and now I am stranded. I still have the copy of the lease but they took the key back from me. HELP! I called the corporate number and someone answered and my mother ****** ****** explained what was going on. She was transferred but only got a voicemail. She called back and no answer. I am sitting outside the office in the rain.

  Business Response

  Date: 09/28/2024

  Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback regarding your experience with the leasing process. At the time of your move-in, we were made aware that the corporate entity would be facilitating temporary accommodations for flight attendants. However, it seems there may have been some misunderstanding regarding the nature of this arrangement. When our Senior Property Manager and ******************* Manager spoke with the applicant on September 24, 2024, he confirmed that the company intended to sublease the apartment to their clients, which is not permissible under our lease agreement. We value our residents comfort and the integrity of our community, and we want to assure you that we take lease violations seriously. We appreciate your patience and understanding as we clarified this matter with the corporate entity involved. If you have any further questions or concerns, please do not hesitate to reach out. We are committed to ensuring a positive living experience for all our residents.Thank you once again for your feedback

• Initial Complaint

  Date:09/23/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year I have been putting dozens of maintenance request for mold and water damage with 50 percent of my request claiming to be completed with no one showing up and the other half being patch up jobs with the workers verbally saying the conditions are terrible. I with held two months of rent to get their attention, they came to speak about the money and I mentioned AGAIN the heavy presence of mold.. ***** agreed to send someone to do a moisture test, never happened. Fast forward I paid 600 to get a nys certified mold specialist and the lab results prove extremely high levels . The apartment is unlivable and my two daughters have been neglected watching our health decline due to undeniable neglect. Ive paid over *********************************************************************************** a residence void of mold but these test indicate that this problem has been here since before I stepped in the doors attached are the inspectors results as well as the reports directly from the lab..

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided at The glens from June 1, 2021- July 1, 2023 on the Housing Voucher program, rent was $1510.00/month plus water, trash and pest. My rent was $1313/month and Housing's portion was $197 which equals $1510. I move July 1, 2023 due to extending my lease by one month, approved/signed by ****************. I paid my rent, pest, trash and water for June on June 1, 2023 in the amount of $1405.63, and housing was suppose to pay $197.00. Tenants are not responsible for Housing's portion but I was charged Housing's portion for June when I received my move out bill. The property manager failed to mention to corporate or apply Housing's portion to June's rent, which was a $197.00, which resulted in a payment I was owed on my final move out bill. I tried speaking with the glens and was told to contact ************************************** when the mistake was made by the property manager. I reached out to the email address and I thought the issue was resolved so I paid my final bill in the amount of $379.83 for 1 day rent, July 1, 2023, pest, trash, carpet cleaning and water. My account and the second lease holder's account was sent to collections a year later 2024 and it is now on our credit report, I was not told I would be responsible for Housing's portion of $197. Housing simply provides their rules and it states tenants are not responsible for Housing's portion but yet I'm still being charged after Housing paid the $197.00 so they are asking for an additional $197. Housing sent me an email in Aug. 2024 stating they are paying their portion in the amount of $197.00. I reached out to the outside collections and was told the charges are for utilities for June 2023. I didn't move until July 1, 2023 and was never notified by the glens stating I owed for utilities, so I asked for an investigation and sent supporting documents to the outside collections. This needs to be removed from our credit report and credit reports restored.

  Business Response

  Date: 09/17/2024

  Hello ******************. My name is *********************************** and I am the current Property Manager for The Glens at *************. Thank you for you feedback, and my sincere apologies for any discrepancies at your move out. At this point, I see that Housing did in fact clear the $197.00 balance from your account. Additionally, our office has requested that any delinquency attached to your credit report be removed, as this balance technically was not yours. Please expect a call from me once I have confirmation that the reporting is withdrawn. I wish you a wonderful day, and please feel free to contact me directly at ************ or at ***********************************************

  Customer Answer

  Date: 09/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told in August I could move out but forfeit security deposit for breaking lease. Found a new place thats more than here because I need the space. Tell staff about it and get told someone misunderstood something because in my lease it explains what takes place for breaking a lease (thats why I called them to being with). The property manager for the home I was going to move to even called and asked for a reference for me. Why wouldnt they bring this up before I put down a security deposit and first months rent for this new place? Why would I be going thru all this hassle if it werent true? Unfortunately I dont remember who I talked to but Im being told it must of been someone from corporate which doesnt make sense because i called the number here. Lease states i would have to pay two months worth of rent to move. Id be willing to compromise and pay a month. All because someone just cant admit a mistake. Its a joke. The corporate number the lady gives me here is just a machine and I cant talk to anyone and have left them voicemails that I dont get a call back from. I know what the lease stated. Again, thats why I called over a month ago to check in on. Why would I have wasted my time and money looking for a place if I knew I couldnt leave? Please help

  Business Response

  Date: 09/17/2024

  We take all residents concerns seriously and pride ourselves on providing clear communication and top tier resident services. Regarding the specific concern, Mr. ******** called and it was explained by the leasing professional, assistant property manager, and the property manager what the process is to break the lease. The staff received a landlord verification form on 9.3.24 and completed the form indicating the lease at our community ends in ******. Mr. ******** then called and spoke with members of management on 9.11.24 and 9.13.24 who explained the process again. If there is not a legally protected reason for move out prior to the lease ending, we offer a lease break option as a convenience for our residents. Residents have the option to pay a lease break fee equal to 2 months of rent or move and be rent responsible until someone new moves into the home. 

   

• Initial Complaint

  Date:09/12/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we lived in the ***** at ******************************. reviews for this location speak for themselves. This apartment complex needs to be condemned of they need to be forced to sell. They take advantage of foreign residents who here **************** varies on unit. (its unsafe living conditions) I developed asthma because of the amount of mold and mice.Unsafe living conditions. (My neighbor had over 10 mice he keeps finding on the top floor. He complained multiple times along with many other neighbors. He said his young child kept bringing them to him. and I believe the expecting wife who was brand new to the US got sick. They asked me one day if it was normal in the ** for these issues to occur.They have one exterminator who does nothing. The health department has an open investigation and they have been ignoring them for years apparently. On a personal matter, our pipe completely broke in the wall due to rust. It flooded our apartment and below. Insurance reimbursed us but they made us leave the apartment and never gave us any discount on rental fees. We have photos of post clean after we moved out and they charge made up fees to everyone post move out. Neighbors speak of starting a class action because the office never does anything.

  Business Response

  Date: 09/23/2024

  Hello,

  Pricing information is subject to change based upon the features in each apartment and apartment availability. This is outlined on all marketing materials, advertisements, and websites.  
  
  For confidentiality reasons, we cannot discuss information about other residents or apartments. 
  
  The resident informed management that they believed mold was growing above the ceiling tiles in their master bathroom. The site management team completed an inspection and found no signs of moisture or mold. The residents were made aware that management did not find anything to support their claim. Management was never made aware of any health concerns or developments.
  
  The community offers professional exterminating services for community preventative measures and for isolated issues within apartment homes. Pest control concerns are always taken seriously. We rely on the expertise of a professional exterminating company to make decisions on how specific pest control issues are addressed. 
  
  With regard to the pipe break, professional restoration services were completed the same day as the incident. The apartment was never deemed uninhabitable, nor did management ask the residents to leave the apartment. The residents informed site management that they were voluntarily leaving to stay with family. Compensation will not be offered as the management company is not responsible for the loss or damage of residents' property due to fires, floods, or other casualty, as outline in paragraph 27 of the Lease Agreement. All residents are required to obtain renter's insurance prior to taking possession of their apartment.
  
  The resident was provided with a move out statement, which includes photos of any damages, costs for damages, and balance owed or if a refund is to be issued. Mr. Cline did not dispute any of the charges applied to the account and paid the balance off in full. 

  Thank you. 

  Customer Answer

  Date: 09/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22277592
  
  
  
  I am rejecting this response because:
  
  I personally spoke with your exterminator on multiple occasions where she responded with "maintenance has to take care of this issue I do not" (I called maintenance because I was friends with one of them, and he told me she's supposed to be doing it and doesn't).  She does not move appliances to get to holes and never has apparently.  But she slides glue traps under them and that's it.  Even the exterminator says the complex is over run.  Neighbors had worse issues with pests.  

  The battle with mold was handled due to constant anti mold treatments we personally did due to it forming on windows.  Both of our neighbors had similar issues but didn't know how to treat it as well.  Reviews all over the community website complain about all of these issues for many years now and have no resolutions.  There was a large meeting between residents that took place talking about all the ignored messages and screened phone calls their office does when residents call to complain.  They're either flat out ignored or not resolved, as seen in the multitude of reviews that also include photos.  I guarantee if you were to interview random residents of the community, they will have overwhelmingly similar complaints.   If they claim to have checked our apartment for it, they never did because we never filed a formal complaint, simply took care of it ourselves.  It never became an issue until after the flood anyway.

  Yes we paid in full and didn't dispute anything, because we wanted to get the hell out of there as soon as possible.  Deep cleaned everything and saved photos. We don't even want to get involved in any legal issues, or recover any money. We wanted to raise awareness to the situation happening at Stonegate.
  

  
  
  
  Regards,
  
  
  
  Jonathan Cline
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/07/2024

  Hello, 

  Thank you for making us aware of these concerns. 

  Wishing you the very best in your next home. 

  Customer Answer

  Date: 10/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22277592, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Jonathan Cline
  
  
  

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out 9/11/2024 after I received my final statement regarding the end of my lease. I made my prorated payment on 8/31/2024 of $1,252.67. As you can see from the charges they made a clerical discrepancy with the deposit and added it as a debit and not a credit initially then they credited the deposit and made it 0. Whereas it should have been credited. I requested initially to see the charges because I should have not owed anything and should have received my deposit back. After I was emailed the pdf with the charges I was able to charge their clerical mistakes and have contacted them in other to resolve them. I have not heard back from the Property Manager and I have CC'ed Morgan Properties in this discussion. As shown I have paid as per contract but I should have received my money back and not owe money due to the negligence of Morgan Properties staff member. Please assist me in this matter, I appreciate your help.

  Business Response

  Date: 09/17/2024

   

  Hello all,

  This is in response to the complaint form the previous resident's balance. I understand that the resident met with the Property Manager and now understands why the balance was due.
  The lease did not end until September 17, 2024, and the resident owed rent until that day. The resident has already paid the remaining balance due to settle the account, as evidenced by the attached supporting documents.
  

   

   

  Please let me know if you have any further questions or require additional information.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lived at ******** for 4.5 years when new management took over. We were being billed triple our stated lease for monthly electric. Bills were more than $500 a month. Finance would not meet with me after several attempts. We received a notice in May and paid this. In October, without any prior notice, we were forced out of our home. I asked for a detail billing for 2023, but was only sent November without deducting security deposit or last month rent. I wrote to request the electric bills be reviewed and heard nothing. Still did not receive a breakdown. We lost everything and no one even cared to email back. Now there is an eviction on my record and improper charges that were not according to our lease.

  Business Response

  Date: 09/17/2024

  The final move-out statement you received is correct, you owe $13,992.48, as reflected on your move out statement.  Please direct your attention to the highlighted are on the attached move out statement and on your attached ledger,which shows that your security deposit was applied to your balance on 11/21/2023. 
  
  Please see the highlighted area on your attached utility addendum which states that the Flat rate utility of $98.50 is for Water, Sewer, Gas, & Trash. Please review the attached ledger on which you will see the monthly charge of $98.50 attached to your ledger. The highlighted area on your attached utility addendum also states that the electric bill is sub-metered. Electric-" There is also a base fee charged by the utility company which fluctuates every six months. This is passed through to the resident. Resident will receive a bill from our third-party provider."  Please note that you received a separate electric bill from a third-party provider in the mail for every month since you moved in on 01/29/21. 
  
  We did not collect a last month rent from you, as Morgan properties does not collect a last month rent for any resident at any property. Please see attached a copy of your move-in Key receipt, which showed that at move-in, you paid your Reservation fee, Application fees, Security deposit, Amenity fee, the pro-rated rent & prorated utilities fee for January ( because you moved in on the 29th), the first full month's rent & first full month's flat -rate utility for February. 
  
  You Stated that "As of May 2023, we should have had a zero balance".  On 05/02/2023 you made a payment of $6,000.00 which was applied to your $8, 406.25, which resulted in your eviction being issued for your balance of $2,406.74 as of 5/03/2023.  Please find attached your writ of possession (eviction paperwork) for 6/16/2023. Please note that your eviction was postponed until 11/6/23 due to a series of violences against Marshal ********* which resulted in the Eviction program being shut down several times.Also attached is your lockout notice for 11/ 6/2023, on which date your eviction was completed. At the time of eviction your balance was $ 14, 828.88,which increase to $16,243.89 after your final your utility bills, trash out free for the personal items that you failed to retrieve after lockout, carpet replace fee, and cleaning fees were added. From November's rent charge, you received credit for the 14 days post eviction on the 16th that you did not reside in the unit.  After your security deposit was applied to your delinquency, your new balance is $13, 992.48 as reflected on your moveout statement and on your ledger. 

  
  You stated that "I also made a large payment in August, it doesn't appear these are properly applied", the last payment on your account was made by a Debit Card On-Line Payment from Roommate ***** ***** on 06/09/2023 in the amount of $1,748.17 via Mobile Web - through our ***************** portal. Please contact your financial facility to track any checks or debit payments you believe is not reflected on your account, as they will be able to advise you on where the funds went.

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3, I initiated a call to my property management team at Fairways Apartments and explained that due to an emergency family health situation, I would need to break my lease early and move out of my apartment as soon as possible. Additionally, I had a rent payment due for the month of September, so I asked the representative I spoke to, ******, what the total amount of money I would need to provide Fairways Apartments in order to satisfy September's rent, and break the lease. I was placed on a brief hold while ****** spoke with Kimmy, the property manager. ****** returned and told me I would need to provide a check for the amount of $3128. I came to the office later that afternoon with a checkbook, but was told that I need to provide a cashier's check. The next day, 9/4, while at the bank, prior to obtaining the check, I called the property management office and asked the representative to whom I spoke (I did not ask for their name) to verify the amount and recipient name for the check. I then dropped the check at the property management office, where I was told that I the process was complete, I would need to be out of the property no later than 9/30, and I could expect the return of my security deposit within 2-3 weeks of turning in my key. On the morning of 9/10, I received a call from ********, a representative from the **************************. Once we were able to connect later in the day, I was informed that I still owed the property for September's rent. I recounted the conversations I had the previous week with ******, and was told she no longer works for the office. I inquired for the number of Morgan Properties customer service, and left two messages on a voicemail that did not contain the name, or contact information of the person to whom I was leaving the message. Both messages are as yet unreturned.

  Customer Answer

  Date: 09/19/2024

  When I left a message for "******" on 9/10, the voicemail box mentioned that calls would be returned within ***** hours. On 9/17, I received a voicemail from someone claiming to be ******. I was unable to return the call until the morning of 9/19, whereupon I was connected with yet another voicemail box with no information as to the name of the voicemail box recipient. I left a message for my call to be returned but, instead, I received a series of email from an automated, electronic system, that appears to indicate that Morgan Properties is intending to sue me for Septembers rent. I'm not even sure if these emails are legitimate, just as I am not sure if "******" is a real person. I made several phone calls to both phone numbers that I had for "******", left several messages, and was eventually connected to a person claiming to be named ******** I explained the details of the situation to this individual and asked that these details be forwarded to "******" . At this point, I'm genuinely concerned as even if I pay the new balance that they claim is due, Kimmy from the property management office refused to provide anything in writing that will state my account is closed and prevent Kimmy and/or Morgan Properties from attempting to further extort me. Please advise if I need to contact my local law enforcement.

  Business Response

  Date: 09/20/2024

  To whom it may concern,

  Mr. ****** put in his vacate and was aware that he would be breaking his lease. He did sign his vacate and circled breaking lease and was aware the buy out fee for his lease is $3128.00 and also 30 days notice (which you must pay rent). Mr ****** was very upset and has made numerous calls to our corporate office and even called the regional manager several times and left a message with cursing. Mr. ****** did not pay the 30 days and was informed he would be sued by the 10th of month as we do for every resident due to fair housing. I have no problem answering any questions but I can not change company policy and procedure. Please if you have any further questions let me know and I will do my best to help, but I would prefer Mr. ****** put in writing so there is no further problems with cursing or bad language. Thank you for your time.

  Customer Answer

  Date: 09/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22269621
  
  I am rejecting this response because: the business is omitting some facts from the event and also distorting others, all referenced in either my initial complaint, or the addendum filed a few days later.  When I called to break my lease, I explained the personal, family emergency situation to the representative to whom I spoke which necessitated the breaking of my lease.  I also asked if any concessions could be made in regards fees, and that I would appreciate it given my situation.  When I was called back, I asked if the amount I was told I needed to pay, $3128, would satisfy all of the money that I owed Morgan Properties and I was told yes.  The next day, when I called from the bank, I confirmed again with the representative to whom I spoke that the amount I was getting the check made out for would satisfy all of the money that I owed Morgan Properties.  When I dropped off the check, and signed the intent to vacate noting a $3128 fee, I asked, again, if the amount of the check I was giving would satisfy everything, and I was told that it covered the fees, September rent, and that I needed to be out by September 30th.  When the extortion event occurred several days later, I was told the person with whom I had that conversation no longer for the company.  I asked for a corporate representative's phone number, which I attempted unsuccessfully to contact.  I was only able to leave a voicemail on a mailbox with no identifying information as to the recipient, but it did mention I would receive a callback within ***** hours.  I did not receive communication until well past that time frame.  While attempting to return that communication, I received emails which given the behavior of the company to this point, I feared could be fraudulent in an attempt to further intimidate me.  It was at this time that I began excessive communication to the corporate customer service representative number in order to be able to speak to human being to understand and resolve the situation.  Again, repeatedly, I was directed to a voicemail mailbox with no identifying information as to the recipient.  It was at this point where I became upset.  Multiple Morgan Properties representatives verified the amount I needed to provide during the course of several conversations over two days and I was then told that all fees had been paid and rent through my intent to vacate date.  If more money was needed, it could have been provided or, simply taken from my security deposit.  I don't understand why two parties cannot simply come to an agreement and honor their word or, at least provide a written agreement that states explicitly what is required to sever the relationship.  I dropped off my key to the leasing office today in good faith, without waiting to receive a written statement regarding damages to the unit and I hope to be able to quickly put this miserable experience behind me. 

  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 10/11/2024

  Hello, 

  
  

  I have some additional documentation to add to my case.  The property recently sent me a closing statement, and although their extortion amount is less than it was previously, they have added unexplained charges and kept the unnecessary late fee.   

  
  

  The attachment from the property dated 9/10, which I included in the initial claim filing and have attached for reference, shows a balance of $1825.48 as of 9/6.  The document dated 10/1 was sent by mail from the property and shows a balance of $2159.48 as of 9/25.  The initial document also contains a late fee charge of $156.40 which is unnecessary; I was informed by a Morgan Properties employee that my rent for September was paid with the check provided on 9/4.  Had I known additional rent was due, I could have provided it before a late fee was needed when I called my property management office from the bank ,in order to confirm with a Morgan Properties employee yet again that the total amount I was providing would be sufficient to settle my account.  

  
  

  Please let me know if I can provide any more information, I can also be reached by phone at any time, ************.  

  
  

  Thank you, 

  ***** ******

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its almost been 2 years since I have lived at the Reserve at *********** and every couple months there is always new rules just 3 months ago they started a promise to pay form which gives you 3times to make a promise to pay with a date no later than the 20th last month I emailed what date to pay my rent and never received the promise to pay form by the time I finally recieve the email of the form it was too late and they had already started the filing of a eviction mind you I had already been trying to get in contact with someone all week prior to finding out this by the time I walked in the office I was told about the filing and ho I needed to talk to was not on the office I made a appointment with the rent specialist just for her not to be in than I pull email and she would star that she was in the office but the people at the desk said she wasnt I used the promise to pay letter twice and had one more time to use it was told that I couldnt get a extension it my account would be updated with the extension date it takes days for a response and the fees they add on are ridiculous the apartments are so ranned down and the office staff tell you different things however their is 2 staff members that are very nice and helpful I feel this property over tax tenants and plays with your livelihood I would never recommend anyone to move here or any of their properties also maintenance ***** as well and they are lazy