Business Profile

Property Management

Morgan Properties

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Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

364 total complaints in the last 3 years.
91 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The residents at this location pay a separate fee for door trash collection. The trash collection fee can not be waived. The service as less than a 50% collection rate. I take my own trash to the dumpster because it was not collected at time periods required by the lease than they collect it. The local management has not done anything about it. Corporate management has failed to return any attempts at contacting them to resolve this issue.
Business Response
Date: 11/04/2024
We understand the resident frustration regarding the missed trash collections. We apologize for any inconvenience this may have caused.
On October 28th, we were informed of the recurring issue. We immediately contacted the vendor and requested they prioritize his unit for monitoring. Additionally, we provided the resident with their direct contact information for any future concerns.
The vendor confirmed that they would closely monitor his unit for a week. Please note that their regular collection schedule is Sunday through Thursday, with a pickup window between 6:00 PM and 10:00 PM.Residents are advised to place their trash out between 4:00 PM and 6:00 PM.
Regarding the missed collection on Halloween,we sent out an email notification to all residents. Unfortunately, it seems the resident opted out of receiving community emails, which could explain why you didn't receive the notice.
We will continue to work with the vendor to ensure consistent and timely trash collection services for all residents. If the resident experience any further issues, **** asked that he please don't hesitate to contact our office or the vendor directly.
Customer Answer
Date: 11/06/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22500756

I am rejecting this response because:
We pay Morgan Properties an extra fee for trash collection as part of the lease. This is a non-negotiable fee all residents must pay. We do not pay the vendor. If I had a choice I would look for a new vendor since this is one of many complaints with trash collection. The proper way to handle this is Morgan Properties either needs to find a new vendor or let individuals opt out of trash collection.

Regards,

Dio *****

Business Response
Date: 12/12/2024
This issue has been addressed. Community residents pay a fee of $25 per month for Valet trash service (trash is picked up at their door). This is set forth in the lease that this resident signed. Just days before filing this BBB complaint,this resident notified management of missed collection dates. Specifically, he claims that there were three (3) dates that the trash was not collected at his door, June 4, October 28, and October 31. Regarding the last date, emails were sent to all residents that trash would not be collected that day because of the Halloween holiday. This resident had opted outof receiving email notices. That leaves two days when his trash was not picked up. Management has addressed this with the vendor. Management will continue to work with the vendor to ensure consistent and timely trash collection services for all residents. We are unaware of any other instances of missed trash pickup,and we consider this matter resolved. If there are any missed collection dates in the future, the resident is requested to notify management, and it will be addressed.
Customer Answer
Date: 12/20/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22500756

I am rejecting this response because:
How many instances will it take to either make changes to the service provider, allow residents to Opt out completely or refund for said service not rendered for the day?
I generate around 2 bags of trash a week and one bag of recycling every other week on average. So every single missed instance is a considerable. Any given month one missed instance is at least 10 percent of what I am paying for.
The lease also explicitly states I could be fined for leaving trash outside. Language in the lease should be updated to address when service fails to collect.

Regards,

Dio *****

Customer Answer
Date: 12/30/2024
How is this answered as no resolution has been achieved?
Initial Complaint
Date:10/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since moving into my apartment in February, I have faced persistent plumbing issues, with emergency maintenance calls beginning in March. The kitchen sink frequently backs up, leaving me unable to use it for weeks at a time. Despite submitting multiple maintenance requests on July 5th, 8th, 10th, September 10th, 11th, and October 8th, the issue remains unresolved. I have also made emergency calls that are not reflected in the official records, and no permanent solution has been provided. This has made it impossible to cook or clean, severely affecting my living conditions.Under ******** landlord-tenant law, landlords must provide habitable living conditions, which includes functional plumbing. The ongoing failure to resolve this issue means the property has not met those legal standards. I have endured weeks without access to my kitchen sink, which is a basic necessity and violates the habitability requirements.While ****** *****, the Community Manager, acknowledged the issue, she stated there is no "need" to release me from my lease because maintenance "addresses" the issue when called. However, addressing the issue without resolving it is insufficient. Despite numerous requests, the maintenance supervisor has not reached out to me directly, which raises concerns about accountability for this long-standing issue.Additionally, I struggled to get in touch with ****** *****, the Property Manager. When we finally arranged to discuss the matter over email, she missed our scheduled time and sent an automated out-of-office reply instead, further indicating a lack of urgency.Given the months of unresolved issues, the violation of habitability laws, and the lack of communication and accountability, I am formally requesting the immediate termination of my lease.
Business Response
Date: 10/28/2024
Multifamily plumbing backups typically happen due to clogs in the main waste stack, which carries sewage from multiple units, often caused by residents flushing or pouring inappropriate items down drains like grease, hair, food scraps, non-flushable wipes, or other solid materials that accumulate and block the pipe, especially when multiple units are using the system simultaneously; this can lead to wastewater backing up into lower level apartments. This is outside of our capacity to control. What we can control is responding to any requests in a timely manner, which occurred each time the resident lodged a complaint. The line has been snaked by our maintenance technicians and a plumbing contractor. The line was also jetted. Each service resulting in the line clearing, except for the 10/23 service which prompted the 10/24 jetting. We understand that having any maintenance concern can be frustrating, however, maintenance concerns do not deem a home uninhabitable. The lease affords the resident two options if they wish to end their tenancy; buy out of the lease agreement or opt not to renew.
Addressing the communication, the resident canceled their scheduled phone meeting and requested to communicate via email instead. The communication which prompted the out of office response for the resident was sent after office hours. The office was closed the following day which was communicated to the property via email days in advance.
Thank you
Initial Complaint
Date:10/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I moved the Village of ***********************, owned by Morgan Properties on May 10, 2024, I made it clear that I was looking for a temporary residence while I was building my home. I signed a temporary 4-month lease and was charged a premium since I wasn't signing a 1-year lease. In addition, I was charged a premium because I did not sign a one-year lease. When I notified the leasing office that I was moving out, I was told that since I didn't provide notice, I would be charged rent for the next 60 days, unless they rented the townhouse to another tenant. I was charged for rent and utilities, even though I turned in my keys to the office on September 10, 2024. In addition, I also had to deal with a microwave that didnt work and was inconvenienced several times and had a purchase takeout because we could not warm up our food. Furthermore, I had to place several maintenance requests due to having insects in my home and an awful smell of animal urine.I never complained or requested to move to a new unit because I knew my stay was temporary. I was also a model tenant and kept the unit in pristine ************ obligation to the residence at **************** was through September 10, 2024. I returned the keys on that day. I received a letter dated October 23rd stating the inspection on the unit is completed. I also found out that they took my $2095 security deposit and charging me an additional $418.56.
Business Response
Date: 11/04/2024
This resident had a lease with us from May 10, 2024 to September 9, 2024. The attached lease that was signed and agreed to by all parties includes in Paragraph One: Term and Renewal, which states that either party can end the Lease one the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the lease ending date. On June 14, ******************************************************************************************************************************************* provide notice to vacate. This renewal proposal also stated: "You must return this Renewal Notice notifying us of your decision by this date: 7/11/2024 (The "Notice Date"). Please note that failure to return this Renewal Notice and sign the new lease by the Notice Date will result in automatic renewal of your lease for the 12-month term with all of the included terms and addenda."
As a result of not receiving the resident's notice to vacate by 7/11/2024, the lease agreement was automatically renewed. On August 27th, we received communication from the resident regarding their intention to vacate at the end of this current lease term (9/9/2024). Per the lease agreement, a 60 day notice to vacate is required to end the lease. Since the renewal lease hadn't taken effect, we accepted their written 60 day notice to vacate as of 8/27/2024. This would leave the resident financially responsible for the home until 10/26/2024 (until or unless the home was re-rented to another party).
While we offer short term leases for the convenience of residents who only plan to stay a short while, a four month lease would require them to provide the same notice as a resident on a longer term lease. It is not uncommon for prospective residents (and residents) to share their potential future plans with us during their leasing process, and then their circumstances change. To remain in compliance with our lease, we cannot assume that just because someone signed a short term lease means that they will not be interested in renewing their lease.
This home was re-rented as of 10/21/2024, so their responsibility will end as of that date instead of the 10/26/2024 responsibility date.
Initial Complaint
Date:10/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm Aboubakard ****, the former tenant of the apartment located at ************************************************************************************ I am writing today to complain about the debt collection notice I received from *************************** on April 20, 2024. I understand *************************** is acting as a third party on behalf of ***************************************/Morgan Properties.Despite all documents in my possession and the dispute of the alleged debt, *************************** has placed a collection on my credit score/report.I moved out of the apartment on 11/30/2023 after a 30-day notice addressed to the management office.Before moving out, the management office informed me that I would be responsible for the rent until the apartment got rerented. A pre move-out inspection was conducted on 11/10/2023. Other inspections took place on the 11/29/2023 and 11/30/2023.After these inspections, the management office concluded that the apartment was clean and it could be rerented as quickly as possible.The apartment was rerented on 12/11/2023 and the final move-out calculation concluded that I will receive a refund of $917.41 after all charges have been deducted.I received the refund check dated 12/14/2023.I was expecting my account to be closed after the final move-out calculation. Unfortunately, the account has not been closed and auto-generated charges were placed on my account after the final move-out calculation. I'm requesting that ***************************************/Morgan Properties make the necessary adjustments, close my account, and remove the collection placed on my credit score/report.
Business Response
Date: 10/24/2024
This former resident owes no balance to ****************. The account was cancelled with the collection agency ********************* and has also been removed from any Credit Bureaus.
Customer Answer
Date: 10/25/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22438596

I am rejecting this response because:

My credit record still showing
1 collection
Total balance: $3,302
NATIONAL CREDIT SYSTEM
Original creditor PARK GUILDERLAND APTS
Balance $3,302
Balance updated Oct 20, 2024

I want this and all it's effects removed from my credit report.
I lost more than 70 points from my credit score because of this false collection. I want those points back.

Regards,

Aboubakard Kone

Customer Answer
Date: 10/25/2024
See attached file. It's a screenshot showing how the false claim damaged my credit score.
Initial Complaint
Date:10/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a resident of ************** apartments (A Morgan property in **********, **) from 2021 until March 2024. I paid a security deposit upon move-in. There were many problems in my apartment that went without attention for over a year. After discussions with the property manager (*****), she decided to let me out of my lease early without penalty (due to the amount of work that needed to be done in the space). I moved out on time (March 31, 2024) without any outstanding charges with the community. I have not received my security deposit back since moving out and there has been no answer or support from the community since April 2024 (6 months).Additionally, I recently received an alert on my credit report that they have reported unpaid rent - which is definitely not the case, as everything was closed out at $0 at the time of move out. I have left several messages, beginning in April of 2024, for both the property manager at ************** (*****) and Morgan Property corporate office's "Regional Manager" (****) and have not heard back from anyone.
Business Response
Date: 11/05/2024
The resident did sign a preterm agreement and did have a conversation with the property manager about the charges that they are responsible for. The amount owed by the resident is $581.84 is due per the conversation discussed with the property manager.
Customer Answer
Date: 11/19/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22440530

I am rejecting this response because: I ever had a conversation with the property manager where they informed me about an outstanding balance. I moved out of the apartment with a $0 balance. There is nothing owed to the community.
I was given permission by the property manager to vacate early without penalty because of the amount of repairs and maintenance that needed to be done ***** (property manager) confirmed this (she said) with the main office (Morgan Properties) Their claim of $581 is not true.

Regards,

***** ********
Initial Complaint
Date:10/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of the apartment complex officially on 21 July 2024 and was told I'm due a refund of my security deposit. I actually received a check in the mail I was told was voided by two employees. I have emails and the security deposit check they mailed... AFTER the fact.I have repeatedly asked for clarification or a new check and was told to contact ************** if I didn't receive a new check. Did so. No answer. ***** *** and ****** ****** have all the information and pictures of a voided check they had forwarded on.I just want my security deposit back.Lets move on, shall we?
Business Response
Date: 10/17/2024
The original check has been voided and a new check was reissued and will be in the mail to the former resident today 10/17/2024.
Initial Complaint
Date:10/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lived at one of their apartment properties before they purchased it and after. They upheld my lease and I had no issues while a resident. I put my 60 day notice in with no issue, but as it got closer to moving out, I began to notice no property staff on site. Who would take my keys? I called and left messages with no response. Then maintenance staff informed me they vacated the office due to pest issues and I could drop my keys. I did as suggested and recieved a voice-mail that my keys had been accepted. However it has now been over 6 months and I have not recieved my security deposit back. No one answers my calls, emails, messages, etc. I also paid some rent for the following month because they didn't return soon enough after I moved and charged me for time they were out of office. I paid so I wouldn't be delinquent and could get my deposit, but I regret that considering I haven't gotten anything. No one will contact me and no one has been in office! I paid rent and utilities for days I no longer lived there because no one was present!
Business Response
Date: 10/18/2024
Hello Khaylyn,
I apologize you experienced communication issues with our office team. The lease agreement from ***** does not state a security deposit was obtained. Our records from ***** also state the security deposit was zero dollars on your account. Please find the lease agreement and the records obtained from ***** attached. Is there anything you are able to provide stating you paid a security deposit and what the amount was? I look forward to your response.

Sincerely,
***** *****
Regional Support Manager

Customer Answer
Date: 11/06/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22402367

I am rejecting this response because:
In the attached document you will find that I did indeed have a deposit on file. As of 2022 I had renewed my lease and they rolled it over for me. I am not sure how they keep their records so perhaps it did not reflect properly for the leasing staff to see. However, I am still owed that balance.

Regards,

Khaylyn ****

Business Response
Date: 12/12/2024
Hello Khaylyn,
The "Admin Fee" and "Deposit" are two separate fees. The welcome letter you provided states the $300, "Admin Fee" was paid at the time of application. Admin fees are non-refundable fees. I reached out to ***** and they confirmed the admin fee has always been a non-refundable fee. ***** stopped charging security deposits a few years ago with approved credit. I have attached a screenshot from another ***** community breaking down the "admin fee" and "Deposit".

Sincerely,
***** *****
Regional Support Manager
Customer Answer
Date: 12/28/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22402367

I am rejecting this response because:
While I can understand your point of view, I still do not believe I had no deposit on file. While I was a ***** tenant they never disclosed this new policy you cited (and since you found it from another ***** property that doesn't mean it applied to us). Additionally, though I had renewed my lease I was still building credit (I am under 25 years old) so I do not believe I had enough at that point in time, and as I restate this was never disclosed to me. Lastly, I previously mentioned I had communication issues with the property staff. Before they cut contact with me they asked me for a forwarding address for my deposit. Why would they ask for that if ***** had "done away" with deposits? I have gone to great lengths to show I as a tenant did everything right and by the book, and I am extremely distressed that it has almost been a year and I am continuing to try to advocate for myself after being ignored for months by multiple members of your company. The fact that this is the only platform in which I could reach someone speaks volumes in itself.
Thank you for your time, but I have no intention of changing my mind as I have been given no concrete proof that I had no deposit, and especially because to my knowledge I DID have one for the entire time I was a resident there which spans more than 2 years.

Regards,

Khaylyn ****

Customer Answer
Date: 12/30/2024
Attached is the copy of my lease with ***** from Feb of 2022. There is still a security deposit clause in my lease. Morgan properties claims that ***** did away with security deposits but my lease still had it included in the language.

Thank you
*. ****
Business Response
Date: 01/16/2025
Hi Khalyn,
The lease you provided does not indicate a security deposit amount. If you paid a security deposit the amount of the deposit would be listed on the lease agreement as the attached example document shows.

Kindly,
***** *****
Regional Support Manager
Customer Answer
Date: 01/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22402367

I am rejecting this response because:
It has become patently obvious in your disregard to even spell my name properly that you have no interest in taking my allegations seriously. You and I have gone back and forth on the same documents for the sole fact that I no longer have access to the website that retained the remainder of my documents because the purchase of the community shut it down. I do not appreciate being made to feel that my claims are baseless. If you recall I cited several inconsistencies in the communications between myself and property staff that I feel justify my skepticism regarding the return of my deposit.
That aside, my claim is also related to the overcharge I was forced to pay after I moved that your company also didn't resolve for me. I was charged rent for a property I vacated on time. I was charged because the office was closed the entire week and no one was there to assist me with my move-out. I called multiple times to confirm the acceptance of my keys but was charged for the time it took until they returned to the property (the offices were being treated for pests).
I have no interest in doing business with someone who has no interest in helping me seek the truth and restitution for the time I have poured into getting answers. I have reported the property misconduct to the State already and will be responding to the investigator assigned to me about this exchange. Good day.

Regards,

Khaylyn ****

Business Response
Date: 04/15/2025
Khaylyn,
The records Morgan Properties acquired from ***** state a security deposit was not on file. The lease agreement also does not state a security deposit. You will need to contact ***** if you would like to discuss the matter further.
***********************************;

Sincerely,
***** *****
Regional Support Manager
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been late consistently, but are always usually able to pay the amount due on top of the outrageous 10% late fee. But recently in September we had an issue arise that caused us to be a full month late and had the funds at the beginning of October only to be told that they want both September and October rent and wouldnt unlock our ability to pay anything online. On top of that we have had an ongoing issue since May about our floors needing repaired, which had just previously been repaired a few months prior and is already breaking again(bad repairs). We are only ever told that the repairs have been scheduled without an time frame and was told just today by maintenance that the flooring repairs are on hold because the flooring company is so backed up with other jobs, but I just saw them a few weeks ago working on another apartment in the complex.
Business Response
Date: 10/09/2024
The resident was made aware that we would not be accepting any partial payments and have been told that the full balance needs to be paid to avoid eviction. Residents can't pay their rent and submitted a letter that was tapped to the front of the office door when we arrived at work this morning stating they will be vacated by 10/31/2024.
Customer Answer
Date: 10/16/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22398312

I am rejecting this response because:
They only responded about the past due rent. Not the maintenance issues that have been pointed out to them multiple times and not been resolved. Now we arent able to put any requests in until we leave and were told by the maintenance manager that the flooring wont be fixed until after we leave, which leads me to believe that they were holding off until something like this happened before even contacting the contractor about the floors. This tells me that the contractor is also available for the repairs and instead of giving me the contact information for said contractor I was sidelined with that response from the manager.

Regards,

****** *****

Business Response
Date: 10/28/2024
The flooring vendor has been contacted to inspect the floors because maintenance could not see where the floor was coming up. There is a spot in the dining room that will be a charge back to the resident due to damage from a gaming chair that has no mat underneath.
Customer Answer
Date: 10/29/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22398312

I am rejecting this response because:
What was said is false. I had been home each time maintenance would show up to look at the floors and had personally shown them where the floors were bad again as well as taking pictures each time I sent in requests for the floors. Each time I was told that the contractor was scheduled to come out, but never given a timeframe. The last time I asked, I was told that the request was on hold because they were backed up from the big storm we had months ago. And when I emailed the maintenance manager, *******, he told me that the contractor wouldnt be coming out until after we leave to fix the floors. We have had to tape up the areas we could just so we wouldnt cut our feet just by walking.
I also dont agree with being charged for replacing the area in the dining room just because we didnt have a mat on the floor where the chair was. A rolling chair could only break LVP if the flooring was poorly installed. The only damage a rolling chair could do to a properly installed floor is where down the top finish layer. This is knowledge I gained from personally working in a flooring career field and asking my old boss from the same flooring company who has 20 years of experience in the industry.

Regards,

****** *****
Initial Complaint
Date:10/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of the property on August 17, 2024. Prior to this, I emailed the manager in regards to what my payout was to break my lease. (emails attached and in order). I paid the amount I was told (I even asked her 3x's if that was the amount). sent a letter via email (also enclosed) stating I was terminating my lease, called and spoke with her and she confirmed everything was correct (attached phone record) Moved out, turned in my keys and then get a letter stating that I was still responsible for the remainder of my lease. I have sent certified letters to the main corporate office but apparently just like my main property manager office, no one there, no one answers calls/emails etc. I just want the balance corrected based on what I was told. I followed it exactly. even replaced blinds and misc items. I want my deposit back and want this to just go away. I've rented from this company for at least 4 years and was a good tenant.
Business Response
Date: 10/18/2024
Hi ****,
I apologize for the miscommunication with our team. Your account is now at a zero dollar balance. The lease agreement from ***** does not state a security deposit was obtained. Our records from ***** also state the security deposit was zero dollars on your account. Please find the lease agreement, account ****** and the records obtained from ***** attached. Is there anything you are able to provide stating you paid a security deposit and what the amount was? I look forward to your response.
Sincerely,
***** *****
Regional Support Manager
Initial Complaint
Date:09/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive lived here at The Townhomes at ************* for about 8 months. Everything was great. The leasing professionals at the time were great ; ******** *****, ***** ****, ******* *******. We got a new HORRIBLE and I do mean THE WORST property manager now named ******** ******! Im not scared or worried about her knowing where the complaint comes from because she knows exactly who I Am. I can admit this year itself has been a lot on me. Ive never EVER had a housekeeping complaint since Ive been here. But as a person with severe mental health issues around 8/9 of this year I did let myself go. My ceiling collapsed in my kids room while I was at work. I wasnt reimbursed or relocated. ******** ****** talked to me like a child constantly , got aggressive about a trash bag that was on my patio that wasnt even there a full 20 minutes my ******************************************************************* We were forced to stay here while not only my kids ceiling was being worked on but my kitchen and bedroom developed holes in the ceiling the next day that were just painted over! I wasnt reimbursed given a inspection letter that same day about the housekeeping which wasnt an issue but it was completely IMPOSSIBLE to clean the entire house when for a WEEK from 8:30 am to 6:00 pm dozens of contractors are in and out my house! When she came back my house was clean EXCEPT my room and again ******** spoke to me like a freaking kid and publicly yelled she was evicting me while my neighbors and kids were around! I was displaced from my new job because of the contractors playing games with my ceilings , my water heater exploded and they blamed me for it because I was unaware of the leak in my living room due to my furniture conveying the spot. Shes been posting illegal eviction notices on my door , I gave a lawyer involved for that as well because its no eviction in the docket! And my children have had respiratory issues since we were forced to stay here I hate this manager
Business Response
Date: 10/31/2024
Current management has been in place at this community for over 3 years. This tenant has had multiple lease violations since taking possession of the unit. The last lease violation was not cured and resulted in the tenant being given a notice to vacate. Regarding the ceiling incident mentioned. The debris and entire bedroom was cleaned the same day as the incident by contractors and the ceiling was restored the next day. While in the home management found housekeeping concerns as well as a major unreported maintenance issue in the unit, which was also a breach of lease.

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