Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

• 

  Morgan Properties

  3005 Chapel Ave W Cherry Hill, NJ 08002-3801

• 

  Morgan Properties

  679A Waupelani Dr State College, PA 16801-4317

• 

  Carlyle Apartments

  500 W University Pkwy Baltimore, MD 21210-3200

• 

  Morgan Properties

  3456 Carriage Hill Cir Randallstown, MD 21133-3002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out in July and property is still not issuing a move out security check. they issued a check with the wrong address after carefully confirming the address with them and after not receiving the check for 2 months [september] I reached back out only to be told I would get a 'new check". which was a lie and they never issued a new check. Previous manager ***** ***** said she would reissue the check and sent it to the address, after reaching back out to her she's refusing to help and the staff is not helping either. it has now been 4 months and i still have yet to hear from ***** ***** or anyone from this place. Feels like we are being retaliated against after leaving reviews on the property website.

  Business Response

  Date: 12/04/2024

  Hello Evansia, 
  
  
  We apologize for any inconvenience this may have caused you.  We have listed a detailed timeline below on what occurred, along with an update on your refund check. 
  
  
  On September 23, 2024, we received a call regarding the status of your refund check. During that call, it was determined that we had an incorrect forwarding address on file. The address was updated, and the original check was then mailed out by our deposit department.
  
  
  On November 05, 2024, you had notified us that you were unable to cash the check due to the incorrect address being listed on the physical check. A revised check was mailed by our department on November 19, 2024. That check is reflecting as being cashed effective 11/26/2024. 
  
  
  Please feel free to reach out to me if you have any additional questions regarding your check,
  
  
  Sincerely,
  
  
  
  ****** *****
  Property Manager
  *******************************************************************

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 19th ************* mang.Placed a paper down stairs on the front door probably on the evening of the 18th or early morning of the 19th of November. Stating we needed to move our vehicles on the 19th from 8am to 5pm vehicles parked there would be towed at the owner expense. I'm 72 years old I don't come out of my apartment every day to see any notice at the bottom of the stairs on the front door. They were painting lines on the parking spots. Which I pay for a parking spot every month.I came out of my apartment about 4:15 pm to see my car was gone. They should have sent out notification of this event long before the 19th. I pay my rent on time every month they can email me for that they couldn't have emailed me to tell me that I needed to move my car. I live on a fixed income and I had to pay $280.00. To retrieve my vehicle. I feel Morgan properties should reimburse me my $280.00. They need to start doing things in a better manner. Not at the last minute put up signs like this. I'm elderly and I don't come out of my apartment every day. But they don't hesitate to remind me every month my rent is due 2 weeks prior to being due.

  Customer Answer

  Date: 12/17/2024

  I contacted ( emailed the corporate office of Morgan properties.They contacted the leasing office. Which they called me by phone. One told me they sent out email 2 weeks ***** which never happened and wanted to tell me how sorry they we're that that happened. Then another in the leasing office told me they emailed everyone 2 days ***** Which that wasn't so. The leasing office is not even open on Sunday. Mind you my car was towed Tuesday. I pay each month for my parking space. I always pay my rent on time .They can email me to tell me every month don't forget to pay my rent. Then they tried to tell me I opted out of emails from then.Well if so I would not get any emails from them at all. I had to pay $********* get my car from the towing company. Which I feel Morgan properties should reimburse me my $280.00, or take it off my rent. I was not pleased with their answer. I felt like sorry didn't return my money to me and of course the leasing office was going to try to cover up the situation. Just like I've been living here since May of 2019, we have a laundry room in our building it took a year to get new wash machines,  got the wash machines but the dryers don't work .So what's the need I walk with a cane and ****** and I have to take my clothes to wash at the shopping center near me to wash.For 2 years we haven't been able to wash nor dry in our building.And I'm 72 years old living on a fixed income. Hobbing on one bad ankle from surgery. They want to tell me go to the next building. There's no place to sit in the laundry rooms so what do I look like running back and forth from my building to another to wash clothes with a ******. I just want Morgan properties *********** to correct the matter, not the leasing office. Refund my money or deduct it from my rent.

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******, a third-year medical student at *************************************. I am filing this complaint regarding my experience with ************** in **********, where I have been a tenant since May 2024. Despite paying fees and signing a lease for a renovated unit, the lease was canceled a month before move-in due to unfinished renovations. The staff offered no suitable alternatives, denying my request to move into another available unit by May 12th, the day before my clinical rotations began. Ultimately, I was assigned to an unrenovated unit (940B) without knowledge of its location.This unit, next to a busy street, has significantly impacted my ability to focus and rest, essential for my demanding schedule as a medical student. Despite trying noise-canceling measures, the issue remains unresolved. My roommate has even required prescription medication to address sleep disturbances caused by the situation. Additionally, the unit has ongoing maintenance problems, such as cigarette odors in shared spaces, despite neither of us being smokers.Efforts to transfer units within the complex have been equally frustrating. After paying fees for two applications, we later discovered the unit was given to another tenant because of "missing documents," which we were never notified about. We were also unaware that paper applications did not reserve units, a policy not disclosed to us. This contrasts with our initial leasing experience, where we submitted fees first and provided documents later under staff guidance.These experiences have caused significant stress and disruption to our lives. We are requesting assistance to terminate our lease at a reduced rate due to the continued challenges and lack of resolution from ************** staff. As healthcare workers in training, we expected a higher level of professionalism and support. We hope you will consider our concerns and help us reach an amicable resolution.

  Business Response

  Date: 11/18/2024

  Good Afternoon,

   

  We have been working with this resident and came to a compromise on Friday, November 15th. This resident is being offered to terminate their lease at a lowered rate due to communication issues. We have our legal team reviewing and they will hear back from us this week.

  Thank you,

   

  ***** ********

  Property Manager

  Customer Answer

  Date: 11/29/2024

  Hello 

  we have reached a resolution regarding this issue and I am requesting this complaint be removed from the companys page 

  thank you 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 1st I got the keys for my apartment I didnt move in until April 1st because I had to clean it because it was dirty, while cleaning I noticed roaches. I had reported it to management, they were in my cupboards in the kitchen in my cups in my plates in the cupboards and my water machine, they were everywhere in the kitchen then they started in the living room on the walls. My and my kids started getting sick i couldnt figure out why she keep getting sick and not getting better.On sept 5 I found mold coming from under the wall in the living room, I told management they sent a maintenance guy to wipe them all up. I found more again in the kitchen in the *** unit and under they sent another maintenance guy and all he did was wipe it up again. I told him that theres mold in it in the system and theres mold event. The regional manager told me that looking from a naked eye is dust. They refused to fix the problem in my face like Im crazy the roof leaking. They still havent fixed it. The washer does not work. They still havent fixed it the dryer burning up all my clothes they still havent fixed it , they still havent fixed anything in this apartment is November 14 and they still havent come here and treat the mall even though I sent them the result that is mold heavy they still havent fix anything. My kids are sick. I am sick. I am going crazy. This is messing with my mental health and my physical health and my kids health Im paying almost $2000 every month and nothing is being done. I go down to the office so much then Im tired. Im tired of sending emails. Im tired of calling. Im tired of going to the office. Nobody takes the situation serious from that regional lady said its dust. Theyre acting like I am crazy and I dont know what Im talking about, I dont know mold and even though I did a mold kit and send it to the lab and got the result of heavy mode, they still havent fixed the problem or even come and treat the problem. So now Im done.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at village place apartments owed my Morgan properties I went behide on one month of my payment they evicted me I took it to court and ended up Paying the courts the monthly amount due village place still did not want me to stay in the apartment and ask me to leave by the end of September I paid 2180 for the month of August but village place is trying to charge me ******* that I do not owe them when I went to court the amount that was stated in front of the judge was ******* then they added other fees 2180 is supposed to be subtracted from the ******* and the other fees they are charging add up to ****** which still doesnt add up to the amount they are trying to make me pay when I lived there I used a third party named jetty which I have a deposit to village place is trying to do a claim and get funds thats not owed to them From them and jetty is then going to try to get the payment from me that I do not owe I been calling and emailing village place constantly for weeks now about sending me a updated final statement I called the court house they stated they sent the funds from registry to village place on nov 12th the property manager ****** ****** still had not sent me an updated statement I dont know what else to do other than complain and report them

  Business Response

  Date: 11/25/2024

  I have already spoken with Ms. ******* I am aware that the courts have sent the payment to us, however, we have not received the payment as of today. I also informed Ms. ****** that when we receive the payment, we will apply the payment to her account and then we can resend her a revised final statement. I advised her that if I send her a statement now it will reflect the total balance therefore, I have to wait until I receive the payment she made to the courts.
  
  

  Business Response

  Date: 12/02/2024

  Hi ******,

   We would like to confirm that you received a move-out statement that reflects the balance of the funds in the court. Once the court processes are complete and we receive the check, we will prepare and send you an updated move-out statement. This updated statement will include a detailed breakdown with the necessary adjustments.

   

  Thank you for your patience during this process.

   

  ****** *******

  Regional Property Manager

• Initial Complaint

  Date:11/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged me for what I beleive was for carpet. The company refused to tell me what the extra charge was for. They said once I pay ****** it will then generate an itemized list which will be sent from corporate. But then it's too late to dispute it. When the walkthrough was done, we were told there was no damage. So therefore no charges. But they tried to stick it to me one more time!

  Business Response

  Date: 12/05/2024

  Hello,  
  
  Attached is Mr. ******** move-out statement. The resident owes a total of $104.13 for utilities from the billing period of September 1 to September 30. Additionally, prorated rent for five days in November amounts to $275.83, along with a pet fee of $6.67 and an amenity fee of $12.50. Utilities for the billing period of October 1 through November 4, the move-out date, are also due, bringing the total to $525.48. Regarding carpet cleaning, the charge per the vendor invoice was $275.60, but the resident was only charged $160.  
  
  The system initially issued a credit of $55.16 for one day of rent at move-out. However, this was reversed, as the resident is responsible for rent until November 5, 2024, the lease end date. Credits of $1.34 for one day of the pet fee and $2.50 for one day of the amenity fee were also applied. After accounting for all charges and credits, the total amount owed is $681.64. Following a thorough review of the moveout statement, no refund is due to the resident.  
  
  Please let me know if you have any further questions.  
  
  Best regards,  
  
  
  
  
  

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at *****************************, owned by Morgan Properties. I looked at Reserve at ************, owned by Morgan Properties. They have a Smooth Move program that allows you to move without breach of lease. I have a cat, my apartment is kept neat, I am nice with everyone in building. I just want a 12 minute ride versus 40 min ride to ************************* where I work as an Assistant Golf Course Superintendent. *** recently payed off many debts from a debt consolidation service through Achieve loans. I just paid my car off though ************************. Morgan Properties uses Rentgrow. They say I am declined because of Severe payoffs and Minor late payments. I pay my bills, NEVER late on payment with Morgan.I just wish their smooth move would allow me one. Im not asking for a financial loan. Rentgrow looked at it that way. I would be making a lateral move within same management company and they treat me like I am new resident.

  Business Response

  Date: 12/06/2024

  Hello Mr. ************* Thank you for being a valued resident at The ******. A representative from the company spoke with you after receiving this complaint.  It is my understanding that further clarification was provided and additional questions were addressed.  As a reminder, Morgan does use a third-party applicant approval platform.  All transfers and new leases are treated the same, utilizing the same criteria for approval.
  You mentioned that you had recently made payments on debts, which you will want to review a copy of the credit report to ensure accuracy and that it reflects recent activity.
  You were provided with an avenue to appeal with the denial notification. Matters concerning credit and reevaluation of your application should be addressed in this manner.   
  Thank you once again for being a valued resident.  We consider this a closed matter. 

• Initial Complaint

  Date:11/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously submitted a complaint (********) regarding an ** issue that persisted from 4/29/2024 to 7/25/2024. When the issue was being resolved, the office manager, ***** ********, told me (which I have evidence of) the office would: 1. Review the inflated electric charges due to temporary ** units and compare them to a **** regular bill. 2. Reimburse me for the 14 days I reported my apartment as uninhabitable, with temperatures over 80 degrees, even with the temporary **. 3. Apply a discount for the time the ** was inoperable, as ** is part of my lease agreement. ***** said she submitted a request to upper management for the adjustments. I provided my first **** **** so she could begin the utility reimbursements. In September, after months of waiting, the adjustments still had not been made, despite my numerous emails, calls, and in-person visits. Due to the delays, I received a late fee of $******. When I spoke with *****, she said she would remove it, as I had been waiting on her, but advised that she could only remove one late fee. However, when I paid the next months rent on October 4th, I was charged another $****** late fee because the first one had not been removed. In October, ***** was no longer with Morgan Properties. Ive made multiple attempts to resolve this with new staff, providing emails, voice notes, and photos of our conversations to remove the late fees and complete the adjustments. I took action and made the necessary adjustments based on my previous agreement with ***** myself, but was told I had to pay the remaining balance on my account or I would be taken to court. (Therefore, another late fee of ****** was added) ********** staff clearly has not done their part in looking into my documents and I have now paid several hundred dollars extra for an issue that was their fault and they chose not to resolve. Let alone being reimbursed for an uninhabitable unit during the summer months. The amount below reflects the total sum of late charges.

  Business Response

  Date: 12/05/2024

  Ms. ***** did receive a new HVAC system on 7/25. The resident was provided air conditioning window units while the replacement was in progress therefore the resident did have adequate cooling in her home. Ms. ***** received a vacant electric charge on her account due to her not setting up her electric with PECO. The resident has since put the electric in her name and the manager agreed to waive her late fee of $163.50. This matter has been resolved with the resident. Thank you  

  Customer Answer

  Date: 12/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22535407
  
  I am rejecting this response because: Management has not conducted a thorough investigation into the issues I have raised, despite the substantial heat suffering I endured and inconvenience of relocation from an uninhabitable unit. I have detailed records from this entire period. The ** supplier issue may have involved a third party, but it is unreasonable for tenants to bear the consequences of such errors. I have records of office staff admitting that the 1 temporary ** unit could only cool one room (I have a two bedroom unit). Since I work from home, I could not use the second bedroom I paid for as an office (from 4/29/2024 - 7/25/2024) and had to relocate multiple times due to extreme heat, I have asthma, and I could not cool my office and bedroom at the same time. Leaving my pet alone in the apartment with only one temporary ** unit running was a health risk. Was I supposed to risk my pets health or confine them to a room when I left my unit? The previous office manager left Morgan Properties and none of the new office staff is looking into my case. The entire property was filled with units with temporary **'s with management being unreachable on a status. ONLY AFTER 2/3 severe heat waves did I get multiple window units ALREADY 2 months into the ** not working. 
  
  Temporary ** Unit and Uninhabitable Conditions
  After my initial ** maintenance request on 4/29/2024, the temporary window unit provided did not adequately cool my apartment to a livable temperature (as mentioned above) This persisted until the unit was officially replaced for the second time on 7/25/2024. A direct quote from my previous complaint:
  "Despite being provided with a window unit as a temporary measure, it has not adequately cooled my apartment throughout this entire period. As of today, 7/10/2024, we are in the midst of a severe heat wave, and the temperature inside my unit, despite the window unit, is nearing 90 degrees Fahrenheit. This situation has forced me to relocate on multiple occasions to avoid the heat, for which I am requesting reimbursement of my rent payments for those days."Only after this complaint did the office act by providing me with three window units. ***** ******** reassured me I would be compensated for these disruptions to my living conditions. (See phone records attached and emails)
  
  Late Fees and Account Discrepancies
  The two additional late fees I incurred resulted from delays by the office in updating my account balance to reflect the correct amount after *****, previous office staffed, agreed to wave them all since I was waiting on the office. In October, I was incorrectly charged for vacant electricity, despite my ************ beginning on 8/15/2024, as documented below. Initially, I was told each bill was one month behind, but I was later informed it was two months behind. This inconsistency suggests I should not have been charged for Octobers vacant electricity. Was I expected to pay based solely on system prompts while staff was unavailable to assist? 
  
  Office Staff Promises and Lack of Follow-Through
  In September - November, I was still awaiting account adjustments. *****, from the office staff, assured me she had submitted a request to corporate, but there was no follow-through. This raises the question of accountability. ***** explicitly assured me that I would be compensated for the unacceptable inconvenience. She also provided her direct contact for submitting claims for uninhabitable days, further validating the agreement. I also have call records of us speaking. Multiple witnesses among office staff saw me visit to discuss rent adjustments. The first late fee was incorrect, so the system added a second one since the first balance was not removed and my rent was paid on time. 
  
  Unresolved Concerns and Inadequate Compensation
  Waiving just one late fee is insufficient when the others were directly caused by the office's delays, particularly during a period when my apartment was uninhabitable (15 days of relocation). Only after escalating the issue to the BBB were two additional window units provided near the end of the ** situation.
  
  This matter remains unresolved, I expect a thorough and timely resolution addressing these concerns, along with appropriate compensation for the extended period of inconvenience, uninhabitable conditions, and additional expenses incurred.
  
  
  Regards,
  ********* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11, 2024 me and a member of management team did a walk the of unit at *********************************** at that time I only notice that the unit did not have all appliance that was provided in lease agreement. Management insured me that the appliance will be order that day . I move in on September 14, 2024 and notice that the unit air conditioner was not working, shower in master bathroom was not occupy, no hot water in unit, water in kitchen had no water pressure. I file several maintenance complaints with member of management team. Every time I log a complaint someone log it as completed. As of Nov 6, management team has fail to correct most of the maintenance issue. I call the office several time about me purchasing a washer and dryer for my unit cause I was still waiting after almost 2 months for them to install one in unit. I was told if I purchased one I would have to remove them from unit was they finally get one in. On October 12 I stop by office to complain about the roaches that I been seeing inside and outside of my apartment and still have not heard back from management team . I also ask if the unit was not available for move in why are they continue taking rent payment out of my account.

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my October rent payment online on the evening of September 30th( attached screenshot). The funds were available for 4 business days. However, according the letter from Morgan Properties and *************** it was not processed until October 9th(evidence attached). Per ******** website, payments are to be processed within 3 business days. As a result, I was charged a late fee of $143 and a NSF of $25. I am now banned from paying online. I can only pay by cash or card through merchants like 7Eleven and CVS which it doesn't appear secure enough when I have to pay $2400 - $2700 each month. I'm asking for Morgan Properties to adjust my account by removing the late fee and the ***. I also would like to have the ability to either pay rent online or pay in person using a cashier check.

  Business Response

  Date: 11/06/2024

  This matter is a banking issue for the resident. We have been in contact and have advised the resident to consult her banking institution and to get documentation to confirm her findings. We can only then consider discussion of fee reversals. 

  Customer Answer

  Date: 11/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22513397
  
  I am rejecting this response because I have already spoken with *************** and they provided the attached document which I've attached to my previous correspondence. I've attached the letter again, highlighting the date it was attempted. In addition, I have attached a screenshot of the confirmation email. It shows 4 business and two non-business days had passed from the "confirmation" date to "attempted" dated. According to ********, payment supposed to be processed within 3 business days which it did not occurred.

   

   

  
  
  Regards,
  
  ***** ********