Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

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  Cedar Creek

  215 Woodhill Dr Ste D Glen Burnie, MD 21061-6742

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  Morgan Properties

  8246 Church Ln Windsor Mill, MD 21244-3208

• 

  Morgan Properties

  3000 Wallford Dr Baltimore, MD 21222-2611

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  Morgan Properties

  8034 Greenleaf Terrance Glen Burnie, MD 21061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ******** THE PRESERVE OF ****** ******* ACCT #: ********* ***. $1,788.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 12/20/2024

  Attached is the ledger and move out statement with the final charges.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed to request to get the rotten dead mouse smell out of my bedroom and there has been no individual to come check this out even though the leasing office marks my request completed. The smell is very strong and is impacting my health & ultimately my ability to do my job at the best of my ability. Seeking a resolution that doesnt result in me receiving an email saying the work has been completed when Im home all day and have cameras to note if anyone enters my place of living.

  Business Response

  Date: 12/18/2024

  We appreciate your follow up concern reported at *************. At this time we have addressed the concerns of mice you have reported in your home. Our technicians did not find the actual rodent and the check was completed within the 24 hour time frame in addition to follow up with our pest control company. The smell you reported was in the common hall entry and now is no longer in existence. We would love the opportunity to retreat your home with your request. At this time our third party contractor has not reported any additional activity. For preventative maintenance please feel free to request this through our Resident portal and we can offer this service free of charge. Thank you again for taking the time to follow up with this concern. 

  Cedar Management Team 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved in (12/10/2024) and prior to my move in I was shown the apartment I would be occupying. I also read some unsavory reviews before coming to the complex, but I still decided to give this place a chance. During the tour (12/05/2024) I made a note and voiced everything that was wrong to ****** ********* (asst ******** manager). She stated those issues would be resolved before I moved in. The oven was broken and needed to be replaced The 2nd bathroom shower k*** leaks and water pours on to the floor There were clothes left behind the dryer from the previous tenants The screen door was broken The counter in the kitchen had a piece hanging off the side There were seasonings left in the cabinet from previous tenants as well -Being that nothing is perfect I understood fixes would have to be made. I expected those fixes to be done prior to my move in. I loved the space and the layout, so I knew Id be comfortable once things were fixed. I thought that these fixes would be a priority due to me moving in so soon. If the issues couldnt be resolved in a timely manner I would have understood moving my date back, but that was never communicated or discussed. I would like to speak to someone that can insure these fixes be made before the holidays.

  Business Response

  Date: 01/02/2025

  All complaints have been addressed and repairs have been completed. 

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out of my apartment in July 2024, I was issued a refund check from the deposit that was given upon moving in. On the day of move out, I was told to give an address for where the check was to be mailed. This address was provided, but the agents in the leasing office failed to update my information. I was notified on August 22, 2024 by the property manager, ******* *******, that this check was mailed to the apartment that I moved out of and not the address I gave to them. On this same day, I provided ******* with the correct address. She let me know that it would take 2-3 weeks before the check would be mailed to the proper address. From August 22 to September 2, I had no response from ******* on any updates for the check. She finally responded on September 3 that the address was updated. Since September 3, I have no received the refund check. Several attempts had been made to contact her via email and phone calls. On October 26, 2024 I was able to stop by the leasing office and I spoke with a woman named ***** who advised me to send another email, and if I haven't heard back by the first week in November to give ***** a call back. November 11, 2024 I called the leasing office and spoke with a woman named ***. *** let me know that she would forward this information to the regional manager. I have not heard anything back. On December 9, 2024 I called the leasing office and spoke with *****. ***** told me that that address was never updated as I was told it was. ***** was fixing the issue and to check back with her by Thursday, December 12. I called today, December 13, 2024 and there is still no progress on my refund check being issued.

  Business Response

  Date: 12/13/2024

  called past resident to inform her that the check was not cashed, it appears the refund was mailed on time but to the wrong address.  We will stop payment and mail to the correct address provided by Ms. ************* AR ticket for new payment  Ticket # ******

  Customer Answer

  Date: 12/20/2024

  I have called ******* ******* 3 time since she originally called me providing me with the information that a new check would be issued. I've been calling her to get an update on when that would be, but she has not been returning my calls. I have left 2 voicemails that have gone without response.

  Customer Answer

  Date: 12/30/2024

  I had previously responded on this issue, but I suppose I did not do it properly. I may have missed the 30 minute window of response.
  
  After speaking with the regional manager on the matter, as filing a compliant finally got me to speak with the right people, I was informed a check would be reissued to the correct address. I attempted to follow up with the regional manager the following week, but she never returned any of my phone calls. It wasn't until December 27 that I finally got a call back. She let me know the check was send on December 26. I will be on the look out for this, but as of December 30 I have not received anything. I was advised to give her a call back if nothing has come by January 8. 

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of July 2024 My apartment was damaged by flooding. My bathroom and Bedroom flooded we reported to maintenance immediately, and the only thing they did was lift the carpet up,let it dry with an air machine and place the same carpet again they did not even bother to replace it. My lease was coming to an end on July ******* once I moved out I received a bill I had to pay for the replacement of the carpet after I MOVED OUT!!! and I went to leasing office to try to get an explanation why was I getting charged for that if first it was not my fault my apartment flooded and 2nd how are yall going to change the carpet after I LEAVE when the apartment didn't even bother to change it when it was damaged the only thing they told me was that I was responsible and I had to pay.

  Business Response

  Date: 01/08/2025

  Ms. *********** reported a water leak in her apartment and we responded the same day and had the water extracted and the pad was removed and replaced. The carpet was cleaned and and treated to prevent mildew.  ************** moved out of the apartment she was not charged to replace carpet. she was charged to clean the carpet as there were stains on the carpet. The carpet was not replaced after she moved out. I have attached pictures of the carpet from her move out inspection. There were dirty spots so we had it cleaned, but the carpet was still in good condition. 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a resident at ***************************** for nearly 5 years. Pay my rent on time and automatically through my bank (except for two instances where there was a banking issue). I don't complain. I mind my business and live in peace. For the last year or so, I've experienced the WORST customer service at this **********************. The property manager or anyone in leadership are NEVER available to address an issue! Always "busy"! The people working there are rude and crass! No help at all! They treat you like scum. It's so frustrating. I called corporate and they too can't be reached. It's horrible! On top of all this and the ridiculous rent they charge, I have roaches! Maintenance sucks! The place is molded and there is gun violence and car theft at this place! It's truly despicable!

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent to collections for an unpaid balance of leftover rent. Then I paid it and notified the company that I needed it to be taken out of collections. Morgan Properties Collections stated they would let the third party, *********************** know that there was not a balance so they would not keep contacting me for the paid balancing.

  Business Response

  Date: 12/09/2024

  I have double checked with our collection agency and they have been cancelled and you should not receive any more letters or calls. 

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease was from October 13 2023- Oct 12 2024. ***************************************************************************************************************************** location We had roaches in our apartment from January 2024- Oct 12 2024. Maintenance and pest control could not resolve the issue in a timely manner/ at all. When asked what can they do to help us break our lease, they said we could pay them 2 months rent or they can move us to a different unit (probably just as bad if not worse). We mentioned multiple times to the front office manager, *********, that we do not want to continue living there/ are not renewing our lease. It was only after 30 days of our 60 day notice that we were told to write an email to the front office saying We are not renewing our lease because of ***** issues. By that time it was already in breach of our 60 day notice of moving out rule.We were told by the front office that well probably get charged for our late notice in the ballpark of $100-200 and that it will take up to 30 days to receive the security refund check. It has been 52 days since we moved out and so far all weve received is a quote on how much we are getting refunded. We didnt get charged for any damages, however, we were charged $747 for not reiterating to the front office staff that we did not want to renew our lease. Naturally we wanted to dispute the charge so we called the front office manager ********* and he said he can only give us his managers email, **** *****. My roommate **** ************* emailed **** 2 weeks ago and we havent heard anything.Our security Deposit was $1220 and we were charged $747 for rent responsible and will only be getting back $434. My goal with this complaint is to receive as much of a refund from the $747 charge as possible since this organization has continued to neglect their duties and resolve our one constant problem with their unit.

  Business Response

  Date: 12/04/2024

  Good afternoon,
  Thank you for voicing your concerns. On June 25, 2024, a verbal conversation was had with your roommate **** regarding the intent to vacate the apartment early. You all were at that time given the option of an early termination policy of a 30-day notice and 2 months rent as a lease break fee.This was followed up with an email on the same day. On July 2, 2024, a follow-up email was sent with the options to transfer to another apartment home on property (Rental rate and lease term would have remained the same), transfer to another Morgan property (with the requirement of meeting their qualifying criteria), or the initial offer of proceeding with our early termination process. We did not receive any additional communication after those emails were sent. On September 2, 2024, your roommate **** selected a renewal option.On September 13, 2024, your apartment was placed on notice by the Assistant Manager.The lease agreement requires a 60-day notice. As such, you were charged the additional rent and fees for the 19 days remaining in October, which is when the $747.37 charge was assessed. As you stated in your complaint, you were not charged for any damages in the apartment home. At this point, your refund amount of $434.51 is what is owed to you.
  Should you have any additional questions or concerns, you are more than welcome to reach out to me at ********************************************************************.
  Sincerely,
  ******** ***********
  Property Manager

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been living at Fairways Apartments (managed by Morgan Properties) for about a year and 1/2 now. Continuously, me and my husband have noticed that the office would send out letters that they would be coming to inspect the fire alarms, check the condition of cabinets and rooms (and take pictures), and also sent us a letter personally stating that we had to remove a couch from our back porch because it was a fire hazard and that if we did not remove it, they would have someone remove it themselves; which 99% of the people in this development have furniture outside on their porches that are also hazardous and are also blocking the door for the water heater, and electrical box. Then, our hot water stopped working, my husband, being a plumber, checked the water heater, and noticed that the water heater is about 16 years old. We notified the office, and requested a new water heater. Maintenance came to our apartment, went into where the water heater was, turned the setting all the way up to where it now gets so hot to where it can actually cause degree *****, and having a six-year-old, I now have to take extra precautions. Maintenance then proceeded to LOCK the door to where the water heater and electrical box are. We pay over $2,000 & the condition of these apartments are atrocious, and you do not get what you pay for nor are they worth what they charge. It is NOT fair to innocent people who just want to have a nice home for their family & have honest communication with some place without the sneakiness. We are hesitant to reach out to them anymore when something breaks, etc because they are not honest, & they do not care and will leave you waiting for weeks for some kind of response or update. The final thing: our dryer began making a LOUD noise, making the dryer unusable. I sent a video and put a request in for a new one, all to receive a response that someone will be out to look at it. We now cannot clean our clothes for who knows how long.

  Business Response

  Date: 12/03/2024

  Good morning I would like to address each complaint separately so there is no confusion:

  1) The Fire alarms have to be checked 2 times a year and that is for your safety and to protect other residents and also part of policy and procedure.

  2) We did take pictures of cabinets during unit x unit to make sure our apartment tags are corrects and you have the cabinets you are paying for.

  3) The couch you had to remove from your back porch was a violation that the Chews Landing fire marshal gave and it was due to it was not outside furniture and he put on inspection and we put on letter. I have report or you can call Chews landing fire company and Ask for the violation. There were several violations that all got letter and all had to comply. 

  4) You stated in your complaint that your husband is a plumber and went in the outside water heater closet and I have a work order stating that we did not turn up water heater we reset the water heater. The door to the water heater closet is locked on all apartments and should not have been open for your husband to go in but sometimes they do not lock well or have to get new locks due to weather. I would assure you that we will be there today to look at water heater which you are stating is very old and very hot  there is no problem checking. 

  5) You stated we are dishonest and I would like to ask you to call the office and ask for Manager if you feel you are not being told the truth. I have looked at all your work orders and feel we have addressed all your issues and I know you put in a work order about your dryer on Saturday and stated " You need a new one" . I am sorry but company policy is that we look at and I understand you had a problem in July and **** order part and it was fixed but now noise started again. **** will be over today to look at water heater and we ordered a new Stackable Washer/Dryer and we hope will be here by Friday and installed.

  I would like to state that we appreciate the video which is always a help and would like to ask that you call me *** ****** so we can all communicate better and discuss any issues. Thank you *** ******

   

   

• Initial Complaint

  Date:12/02/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a senior citizen residing at ******************************************************* for 10 years. Friday, 29 November 2024, the **** was pushing out cold air, the thermostat would not shut off. I contact emergency Maintenace for Avery Park. The maintenance individual arrived, went it to the ****, triggered the heat to come back on, he left 15minutes later it started blowing cold air again. I called again, he returned and turned the **** off. I've had not had any heat since Friday, today is 2 Dec 2024. The temperature is 27 degrees. I woke up stiff, and sick. I already had underlining medical issues; no heat has contributed to those conditions. There is no urgency to accommodate my essential needs. Which borders on breaching of contract with me as a tenant. I already had arthritis, now it has flared up and I'm hoarse, lost speaking voice.

  Business Response

  Date: 12/03/2024

  Good afternoon,

  The resident contacted us and we responded accordingly. The unit required a heating element which was made available and installed on December 2, 2024. The resident was provided with temporary heat in the interim. No concession will be offered.
  

  Thank you,

  ***** *******- ******, ************************

  Customer Answer

  Date: 12/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22626159
  
  I am rejecting this response because: The one small inadequate heater did not provide sufficient heat for a 985 square feet apartment. It would not even heat up the bathroom the smallest room in the apartment. I paid rent for the month of November; within the lease states I'm paying for amenities that were not provided for those 3 days. Included in the lease if there is no water, heat/ac it is unhabitual. The temperature by law has to be 73 degrees, with heater my temperature was below 55 degrees. This was an emergency, which was not handled as one. I endured sickness from not having heat. Accountability and making me whole is a pro-rated rent for payment made for November 2024. What parts they could not provide to resolve my emergency is management's problem, should not be rendered upon me as a paying tenant for *******. If I had substantial heat from the one provided heater, it would not be compliant.  It was colder in my apartment then outside.  If I had obtained a hotel room, for those days, they would not reimburse me.  Which is double jeopardy, pay for accommodations at two places. This is totally unacceptable, based upon our lease agreement, it has been breached by Avery Park, morgan properties.
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 12/05/2024

  The heater provided, caused the breaker to shut down, several times. Look at the previous pictures of the size of the apartment and determine if the small inadequate heater would provide sufficient heat to prevent me from being cold and becoming sick.  NO, it does not. The heater never reduced the coldness within the apartment. Review the lease that I attached as well. I'm not being difficult; I just would insist that they abide by their agreement with me as a tenant. Take responsibility for me not having adequate heat for 3 days and reconcile payment for not having heat for cold days where the temperature was 27 degrees outside.

  Business Response

  Date: 12/11/2024

  The resident was provided with two heaters. We understand the heaters would not heat the entire apartment, they are space heaters with a heating coverage of 150 sqft. They were intended to supply relief in the spaces they were occupying. The leaseholder did not occupy all 985 square feet simultaneously. Regarding the breaker tripping, it tripped the laundry unit which maintenance came out to address.  The heaters however were still working. The resident did call to advise that one of the space heaters was not working properly, however, that was the same day the heat was repaired.
  
  We can appreciate it was uncomfortable, and if we could have repaired it immediately, we would have. However, this was not an act of neglect. The heating element went out and we needed to replace the entire unit which was not available to us until the date it was installed. We understand the resident is not happy with the decision, however it is final. No concession is being offered.

  Thank you.

  Customer Answer

  Date: 12/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22626159
  
  I am rejecting this response because:
  THERE WAS SUFFICIENT TIME TO REPAIR THE ***** THE MAINTENANCE PERSONNEL SAID HE WAS NOT GOING TO WORK ON THE ***** BECAUSE HE WAS THE ONLY PERSON WORKING AS THE EMERGENCY PERSONNEL. WELL, WHAT DO YOU CONSIDER AN EMERGENCY?

  I WILL NOTIFY INTENT TO VACATE 3 MONTHS BEFORE LEASE IS UP. 
  
  Regards,
  
  ****** *****