Reviews

This profile includes reviews for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IONOS, Inc.

  100 N 18th St Ste 400 Philadelphia, PA 19103-2704

  
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  IONOS, Inc.

  100 N 18th St Philadelphia, PA 19103-2707

  

Review Details

• Review fromLaura P

  Date: 10/17/2025

  1 star
  Dont have any interactions with this company. They took $35 then refunded it days later then emailed that I didnt pay them. Then took me to collections. AVOID them. Read the reviews.
  

  IONOS, Inc.

  Date: 10/22/2025

  Hello *****, 

  Thank you for sharing your feedback.
  Wed like to clarify that during the order process, an authorization hold is temporarily placed on the payment method to verify available funds. Actual payment is only collected once the order is invoiced. If the payment attempt is unsuccessful, the authorization hold is automatically reversed which appears to have occurred in your case.
  Please rest assured that while unpaid balances may be forwarded to an external collection agency for follow-up, this process is internal and does not affect your credit score or credit history in any way.
  Well be following up with you directly via email to review your account in more detail and ensure all concerns are fully addressed.
  Thank you for bringing this to our attention.

  ********, IONOS

• Review fromMaj Y

  Date: 10/17/2025

  1 star
  Honestly - company is trying to send me to debt collectors even though it was a $1 domain - where it's now over a large sum of money. They randomly have fees that they charge monthly - will never use them again.

• Review fromKeith B

  Date: 10/14/2025

  1 star
  I was scammed by ******* *********** at IONOS. I was told she would be my "IONOS Personal Consultant" The whole reason I selected them is the one point of contact. I have been ambushed with invoices for services that were either paid for in advance or never ordered in the first place. **************** is outsourced to some country through a VoIP with a bad connection and the **** accent are so thick, it is very hard to understand. They started off really attentive and accommodating. So, I increased my services with them thinking this was going to work as I have over 30 domains to develop and deploy over the next several months: big mistake. Now, I'm struggling to cancel my accounts and save the domains I currently have hosted with them.

• Review fromAlberto C

  Date: 10/12/2025

  1 star
  So far the worst web hosting experience ever, I just wanted a host Domain support and their scammy system dragged me to sign up without me even noticing to hire services I dont need nor I want then for some reason I started receiving automatic chargers on my account going higher every month without my authorization. I went and cancelled all the services online and they make it really hard to do so, I called several times and they always said that I was locked in a year plan so cant cancel.., this is pure scam!!! I tried everything and they still trying to get my money. Worst service ever!! I dont think this company is legit, but is out there operating scamming people. Dont fall in this.
  

  IONOS, Inc.

  Date: 10/15/2025

  Hi *******,

  Were truly sorry to hear about your experience and understand how frustrating this has been.
  
  All services are subject to the contract terms agreed to at the time of purchase, which are presented during checkout, in the order confirmation email, and in Section 2.1 of our Terms and Conditions. This ensures transparency and supports our ability to offer competitive rates and promotions.
  
  Our records show our support team provided guidance on managing or canceling services and explained that certain products are on annual plans, which is why they cant be canceled mid-term. Weve reviewed your account to ensure no further charges will occur beyond the contracted terms.
  
  We also offer a 30-day money-back guarantee for new purchases, allowing customers to cancel and receive a full refund within that period. An email with next steps has been sent to the address on file.
  
  We regret your experience did not meet expectations and appreciate the opportunity to make it right.

  Thanks, 
  ********, IONOS

• Review fromAshlee M

  Date: 10/09/2025

  1 star
  This is a TERRIBLE company. I called to cancel services with them in December 2023. I was billed over and over even though my business has closed. When I called to get a refund on the previous invoices, I was not helped. I kept hearing that "everything is online" and there is an admin team but was not able to speak to any one with "authority" to give me my money back.

• Review fromMark W

  Date: 10/07/2025

  1 star
  ******. They promise a low price then quietly add all their extras for a mandatory payment every month. No cancellation.

• Review fromAnne M

  Date: 10/04/2025

  1 star
  I was solicited over the phone by the this company for website services. I have a domain name with them . I told the customer service *** that I had to check with the company I worked with about having a website that wasn't one of their preferred providers. We did not talk after that conversation.I noticed a charge in August for ***** on my account and called and was put on a terminal hold and asked to cancel online. The same thing happened in September I was charged again, this time I was able to talk to someone that sounded European. They said I had a contract for a year for a website, I told them I did not sign up for a website, and I did not give them permission to charge my card. I asked for a refund and also to cancel. He said I could dispute it and put information in the account. The same thing happened in September, I talked to someone in the ********** and asked her where their offices were and I was informed they are in the **. I again requested them to stop charging for a product that was not authorized.I told her that I request them to cancel the product. They have no written or verbal authorization from me for the website product. I asked to talk to a supervisor, I was not put through to anyone tshe said I had a contract and then admitted that I ***** have a written contract but had agreed to the product?????I I had to endure the gross inconvenience of canceling my bank card, and put a stop hold. I also requested for the charges to be reversed. How can you charge for a product that isn't even being used without a contract?Very poor customer service as there is no supervisor you can talk to about it. I was told I had a contract for 12 months but hadn't signed one? It feels like a scam, who would do that to someone that has a domain name product with them and now i just want to get away from the company and take the domain name elsewhere. I am in the prcess of figureing that out.

• Review fromjaime a

  Date: 09/30/2025

  1 star
  Be careful, i bought two sites on accident and was refunded but was subcribed to other things as they say and will ve charged monthly. they are stealing my money because i cancelled 8/30/25 and they will continue to steal money for a yr, while i dont use there produts or business.

• Review fromMonica R

  Date: 09/18/2025

  1 star
  BEWARE and stay away!I have wasted more than 6 hours troubleshooting how to connect my domain to ****** Workspace. I have called customer service and spoken with several folks, and they were unable to troubleshoot. After two weeks of attempting to connect and establish the account, I went ahead and cancelled the IONOS contract for ****** Workspace. I'm currently trying to connect my domain directly to ****** Workspace using ****** services. However, IONOS has stated that they cannot assist me because I don't have a contract for another service with them, and they therefore cannot access my account. It is a scam, because you do not own your domain; therefore, what is the domain hosting service IONOS supposedly provides?

• Review fromBill W

  Date: 08/20/2025

  1 star
  I believed their product would host several websites. They advertised that the hosting would handle many independent domains. That was cool, so I made the first with them as the registrar. Then another, but as I tried to make them all host under the same hosting agreement, as in shared hosting, the system required a different email for each login. By the time I figured out how that it made three hosting plans, independent, like two weeks later or so, they were unavailable to fix the problem and put the site together.They have all but worn me out trying to get anyone to do anything about it, I feel like this is *** in the 1980's. I have paid plenty of money and not had one day of hosting, other than a parking page because they don't have even poor customer support.They are totally unresponsive.I can't really say enough negative about their business practices. I could imagine them saying.... "Well we don't **** anymore than the hosting services from *******!" They must seed their reviews or have robots write positive nonsense here and there. I've reasonable and not too stupid, this company probably follows their interpretation of the agreements, but they don't care at all about responding to people who pay them money and don't get what they believed and were told they were buying. ******
  

  IONOS, Inc.

  Date: 09/30/2025

  Dear ****,
  
  Thank you for sharing your experience with us. Im truly sorry to hear about the frustration youve encountered this is not the experience we want for our customers.
  
  Unfortunately, we were unable to locate an account based on the information provided in your review. To assist you further, weve sent an email to the address you used when posting the review. Please check your inbox (including spam or junk folders) and reply at your earliest convenience so we can better understand the situation and work toward a resolution.
  
  We value your feedback and look forward to the opportunity to resolve your concerns.

  Thanks, 
  ********, IONOS