Reviews
Customer Review Ratings
Average of 207 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDebra R
Date: 09/04/2024
5 starsI am very happy with JG Wentworth. They are reliable and very informative! They made my burden a lot easier to deal with! I have passed this on! Great company. I cant say enough good things! Thank you so much!!
J.G. Wentworth
Date: 09/06/2024
It is great to hear how much of a positive experience you are having with our team - thanks for sharing!Review fromJames H
Date: 08/29/2024
5 starsI cant believe you wonderful people! A settlement already? I will highly recommend *** to friends and family. Many of whom are in the same spot that I was. Thank you from the bottom of my heart.J.G. Wentworth
Date: 08/29/2024
We are thrilled to hear how much you appreciate working with our team to find the best financial path for you - thanks for sharing!Review fromDonald M
Date: 08/27/2024
1 starI spoke to two young ladies today, and both were extremely rude over the phone with me. I received a Debt Settlement from a Credit Card Company that I had forwarded to JG Wentworth, and now I have had the account charged off as they did nothing with settlement noice. Today I asked to cancel my contract, and was informed that it will take 7-10 business days for an answer. I have never dealt with such unprofessional behavior in my life. Another credit card company was taken out of collection and put back in my name, these people are awful.Review fromKayla N
Date: 08/20/2024
1 starThe man I spoke with initially was very nice and friendly and talked me through everything that debt consolidation is. I told him my husband and I would talk and figure out what we want to do and we did. We decided not to go with debt consolidation for personal reasons and decided to tackle our debt ourself. Well I got a call from a different person trying to see if they can help us out in a different way so I humored him to see what they had to offer. He transferred me to someone else in the team, ****, and that man was so rude and disrespectful to me when I told him that we are going to tackle our debt ourselves. I told him we didnt feel comfortable closing the cards we would get help on and he kept trying to tell me that I would have to make an extra $400 payment a month (Im not stupid, I know this and I have a different plan to pay off our debt) so I told him we have different plans such as saving up and paying down a big chunk of the debt and he kept saying good luck with that and being very condescending. So I told him I didnt appreciate being talked to like this and he cut me off saying okay well good luck to you then, and hung up on me. Even if I decide debt consolidation may be right for me in the future, I will not be using JG Wentworth and will never recommend them.Review fromMarilyn W
Date: 08/14/2024
5 starsExcellent professional and great customer services support. Fabulous negotiations, getting out of debt within 2 to 3 years.J.G. Wentworth
Date: 08/19/2024
It is so nice to hear your program has been going well - thanks for sharing!Review fromJan G
Date: 08/14/2024
5 starsVery pleased with the 'GENTELMAN' that is handling our account. The pressure is off and made our day.*****J.G. Wentworth
Date: 08/19/2024
We are thrilled to hear how much of a positive experience you are having with your rep to find the best financial path for you - thanks for sharing!Review fromShakur S
Date: 08/11/2024
1 starHorrible company. They only refer you to a company called Peachtree for loans towards worker's comp. Peachtree is a horrible company. Neither company never new anything about my application. They had to keep transferring me. After waisting my time for 2 weeks they denied me. Don't waist your timeReview fromJackie F
Date: 08/06/2024
1 starEnrolled in the jgwentworth consolidation program. Now have 2 judgements against me from being ***d by one of the creditors who I had borrowed the most from. The Jgwentworth team was NOT transparent or honest. They parotid all the talking points to get you to take the bait. Had they been honest they would have said, "We been doing this for decades, and this specific creditor is likely to *** you. We know because out of THOUSANDS of people, you're not the first client who has enrolled a large amount of debt in to our program from this specific creditor." When jgwentworth is respectfully confronted on their lack of transparency, they ACT so ignorant and innocent. Like I know jgwentworth isn'***************, quit pretending like you didn't drop the ball and s**** me over. And now my payments have doubled because of the lawsuit. They lied about several other things. They do not care about actually helping you receive what they told you to pay them for. But boy they care about getting their fees.J.G. Wentworth
Date: 08/08/2024
Thank you for your feedback - we asked a representative to reach out and address your concerns.Jackie F
Date: 08/13/2024
Jgw has not reached out to me except to now almost triple my payments. They have resources to do partial loans to help lower the payment plans for clients who have been faithful and loyal to them never missing a payment. But they have opted to back me in a corner and triple my payments and send me in to a financial crisis. Financial crisis is the only option they have given me. Upon enrolling they said I would be paying them affordable payments and they would get my creditors paid. Instead creditors are suing me and my payments are trippledReview fromKami C
Date: 08/01/2024
1 starI don't want to give any stars. This company has basically ruined my credit and my life. This JGWENTWORTH lies they don't pay your bills. Told me to stop accepting creditors calls. In order not to be bothered. Not knowing they didn't want me to know they weren't paying. Said I have to go into default first. I found out they were only paying one of my creditors. When I called to question, they claimed that all my $ was being placed in a special fund. I canceled due to being lied to. Ask them to return my money and they sent me $241.00 after I have been paying $355.00 a month for 6 months. They claimed that there fees are taken per payment. I have never had anything done to me like this. I am sure this review won't be posted, it's ok because I will never trust anyone again. I pray that no one has to get tricked into this company. Oh yes my bank advised me that they only deal with JGWENTWORTH'S attorney's. I never had to deal with attorney's and if you lose your in trouble. They can seize you're bank account, and file a judgement against you. Which is worst then filing bankruptcy. Just to think you can get a judgement from trying to trust JGWENTWORTH to help pay your bills. This company is horrible. Please, Please never deal with this company. K.CReview fromGina F
Date: 07/31/2024
3 starsThe only issue I have is the amount of time it's taking but I probably just misunderstood. Also, my credit rating is taking more of a hit than I thought it would. I was told not to make any payments and to not answer calls but I don't know if that has anything to do with it. However it seems like the ball is rolling now so all is good. Thank you.J.G. Wentworth
Date: 08/08/2024
We are pleased to hear your program has been going well - please don't hesitate to reach out with any questions or concerns.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.