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Average of 192 Customer Reviews
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Review fromTravis H
Date: 08/02/2025
5 starsIve seen so many bad reviews on here about *** hut Ive had nothing but a great experience. The person that got me started three years ago was super transparent, answered every question I asked and told me the ins and out and the short term negatives that it would causes (Tabking credit score, delinquencies, possible settled credit notes by lenders on my credit, etc) nothing was left unturned. As of July 31, 2025, I made my last deposit deposit into my escrow account and after the last couple lender withdrawals and *** fees come off, I will have official completed the program and Ill be debt free! For the most part, still have auto loan but thatll be paid off December, but I digress. From the looks of it though, based on the remaining fees and lender payments left, I should have $300+ left in that escrow account that should be refunded to me if Im correct, unless there are hidden fees beyond those that are shown on my accounts that are being settled. Regardless, my experience has been great! Payments were drafted on the correct draft dates every single month, all my creditors agreed to settled in a timely manner, and here I am 3 years later graduating the program!Review fromStaci B
Date: 07/31/2025
1 starI went to JG Wentworth with the promise of them being able to help me with my debt consolidating. At the beginning of the process, I was promised by an employee that I would be able to receive a loan within six months to help pay off the rest of my debt so I could improve my credit score after them not paying for six months. I agreed upon this, but when six months came up and I asked them if I was going to be offered a loan They then advise me they didnt know if I was going to qualify for a loan and that if I waited a little bit longer, there could be a possibility. I have felt that I was deceived in this process and that they robbed me for my money and they have not helped me, but theyve destroyed my credit. I am a single parent of two children not once. Did I ever miss a payment before I did this program, I was just looking for some help with the acknowledgment of six months falling behind, but then growing my credit back up it is going on eight months since this program has started and Ive now switched to somebody else because of the process that theyve lied to me about I do not recommend going through JG Wentworth . As they will deceive you to get your money and ruin your credit at the same time people are living in hard times and need help because of Covid and this is how these people are handling the situation its not fair. I feel its illegal and I believe that many of us should come together And go to court against them.
J.G. Wentworth
Date: 08/01/2025
Thank you for your feedback - we asked a representative to reach out and address your concerns.Review fromDenise F
Date: 07/23/2025
1 starI started my journey with JG Wentworth to clear my financial debt which I accumulated helping my daughter in 2017, then she was killed in December of 2017. In January 2024 I decided to do debt consolidation. In January of 2025 I decided to take out a loan on my 401K and pay everything I needed to put into escrow. I am know over 6 months later and was told they dropped the ball on 3 of my creditors. Later being told 3 times that I graduated and will receive an e-mail to figure out what to do with the remaining funds. Not once have I had anyone call me back, this should have been handled back in February of 2025. When I started I owed $23,142. My remaining balance is $329.70. When I asked about the little remaining money, I was told it will go back into my account within 60 days. They settled my debt, but took the rest of the money in their service fees. I could have done this on my own.J.G. Wentworth
Date: 07/24/2025
Thank you for your feedback - we asked a representative to reach out and address your concerns.Review fromCesar R
Date: 07/22/2025
1 starI signed up for their debt settlement program but almost 15 months later and regretted it so much. ********************** the program. They lied to me when I signed up and they do not care that I was lied to. If they lied to me they will lie to you.J.G. Wentworth
Date: 07/24/2025
Thank you for your feedback - we asked a representative to reach out and address your concerns.Review fromChristina S
Date: 07/21/2025
1 starIf I could leave a zero stars, I would. Worst decision I made. My credit score tanked. I should have just filed bankruptcy. Doing that now. In 3 months, they only settled 3 of my 16 creditors. They paid themselves $1800 and only paid debt of $500. They pay themselves first before taking care of these creditors. Communication is poor. Hours are EST which is bad when you live on PST. Worst decision! Dont use them!J.G. Wentworth
Date: 07/23/2025
Hi *********, were sorry to hear that your expectations havent been met, and we understand how frustrating this process can feelespecially when dealing with financial ********** like to clarify that our program is designed to be a long-term solution, typically spanning several years. Because of this, not all creditors are negotiated with immediately. Some creditors may take longer to engage in settlement discussions, and this is a normal part of the process. Our goal is always to secure the best possible outcomes for our clients over the life of the program.Regarding fees, we want to assure you that we do not collect our full service fees upfront. Fees are earned only as we successfully negotiate and settle debts on your behalf. We understand your concerns about the pace of settlements and would be happy to review your account in detail to ensure everything is progressing as it should.We also acknowledge your feedback about communication and time zone challenges. Our team is actively working on improving accessibility and responsiveness, and we appreciate you bringing this to our attention.If youre open to it, wed love the opportunity to speak with you directly and see how we can better support you. Please reach out to our team at ************.Review fromJanet O
Date: 07/18/2025
1 starTerrible customer service.They made an error and refused to refund me. Cost me $ 900. Lied about things to me.Never returned my calls or emails. They are not a very professional company.Would advise staying away from this companyJ.G. Wentworth
Date: 07/21/2025
Hi *****, you should have received your refund on 7/9/2025. All other payments were owed fees. If you would like additional clarification, please do not hesitate to reach out to one of our ***** ************Review fromJanelle D
Date: 07/09/2025
1 starHello,I was on the phone simply asking how to get help. What the difference of secure debt verse unsecured ment. What loan places qualified. I didn't ask for every single one just an idea. I was accused of yelling before I even yelled. I yelled after they told me I yelled. That is crazy that they can't help anyone. Where do they get money from if they just go around telling people they can't be helped. Do you money from the government. Is this a higher up issue? How can you help anyone if you don't know what you can do or how you could help?Crazy business that doesn't help with what you say you are good at. ****** in debt but all of it is secure loans? What is an insecure loan? (Wait you can't answer that, you only help **** become ****er) This is crazy. Not helpful and a scam for only the ****. Your company needs to get shut down. Especially since all you are good for is to stuck your nose up and not be helpful at all. I'm sorry I'm not **** like you. But that is no way to treat someone. I am sorry I also yelled after the 3rd ****** who refused to answer what they could help with. I am pregnant and tired of you always thinking you are better than someone just because you can.J.G. Wentworth
Date: 07/17/2025
Hi *******, we apologize for any inconvenience this may have caused. We informed our team of your concerns to ensure this never happens again. We wish you the best of luck.Review fromDanny R
Date: 07/09/2025
1 starI would run away I have been with them for over a year and they never got it right on my payment schedule I said the 15 th and the 30th of each month they took money out when ever they liked too costing me over $500 in bank fees then I tried switching it and then told me my rate would go up then I tried getting a refund of my bank fees only $300 of it then they said we can pull it out of my own money and pay it back I said ok but it should be from them they never sent it and said my rate will go up $70 because now that they switched my payments to the right dates I said send me all my money back I will file for bankruptcy they said they cant send me any money back ???J.G. Wentworth
Date: 07/11/2025
Hi *****, we appreciate your feedback and apologize for any inconvenience this may have caused. We submitted a case regarding a potential refund and will follow up once we have more info. In the mean time, please do not hesitate to reach out with additional questions or concerns: ************Review fromWendy M
Date: 07/07/2025
1 starThey are thieves. I paid more fees then I should have. They only paid off 1 creditor an ld I didn't have that much owed on that one. They were sending the creditors like $10 and the rest going to them and fees out of $243 twice a month. And there was only six creditors. Needless to say I ended up canceling them and now I will owe literally everything that I owed before. This place is a joke don't waste your time or money. They need to be shut down.J.G. Wentworth
Date: 07/08/2025
Hi *****, we apologize for any inconvenience this may have caused. Typically, our program takes 3-4 years to fully pay off all credit cards. Should you like additional clarification, please do not hesitate to reach out: ************Review fromTina W
Date: 07/02/2025
1 starI wish I could give them a 0 they all no good please do waste your time. They make your credit score terrible and do not pay your debt just keep your money.J.G. Wentworth
Date: 07/08/2025
Hi ****, we apologize for any inconvenience this may have caused. We see you spoke with a representative who addressed your concerns. Please do not hesitate to reach out with any additional questions: ************
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