Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early may I canceled my jg Wentworth account for debt consolidation and they took a payment of $166.18 in and were notified I wanted a cancelation and still took out fees for services not provided to me. They never settled any accounts and the only thing they did was get me sued. I called several times and was told on the last call that the *** put in a refund request for me and since I hadn't heard anything I emailed them and they gave me some c*** answer about services and that's why they took the money. Well the *** and im sorry I can't remember her name told me it she was putting in a request. I want my wife back. To be honest I think they owe me all my money back when all I mostly did was pay fees and they didn't do what was promised to me.

  

  Business Response

  Date: 07/10/2025

  We have reviewed your account and would like to clarify the status of your ************ settlement. As you approved on September 13, 2024, we successfully negotiated and settled this account on your behalf. In accordance with our agreement, we are entitled to collect a service fee for this successful resolution and payments on your behalf.

  
  To ease the financial impact, we opted to distribute the service fee over time. This approach allows us to continue making payments to this creditor while also working toward settlements with your remaining creditors.

  
  Please note that no refund was issued because outstanding service fees were still due. Specifically, for the ************ account, our total fee was $3,305.25, of which we have only collected $2,373.73. At this time, we will not pursue the remaining balance of $931.52 for this account.

  
  If you have any questions or need further clarification, please dont hesitate to reach out.

  Best,

  - JGW

  
  

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I'll accept it cause I feel like I have to, the business os sketchy and im sorry I ever fell for it.
  
  Regards,
  
  ******** *******
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth has been harassing me for years. It is nonstop. They call, email, and mail fake cards and checks all the time. I have asked them so many times to stop calling me and they dont! They even call and hang up as soon as I answer. This happens at least twice a day. I block them and they call from different numbers. I have also changed my number every couple years for over a decade, yet they still find my new number and start calling me. Its a poor business practice and very disrespectful and irritating. I just want them to stop harassing me.

  

  Business Response

  Date: 07/02/2025

  We apologize for the inconvenience. Please let this confirm that all contact information has been removed and allow 7-10 days for your account to fully process. We would also like to make you aware that our marketing materials are processed seven weeks in advance, so you may receive a few more documents through the mail. 

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My program with JGWentworth started ******* and ended 11/ 2024. I still have 1 open account (care credit) that a lawyer is now contacting us about. This account was settled and payments were made to them . At some point Care Credit stopped receiving payments. There were a few times during the program that I missed payments, but I called every time to make sure that I had the money in my account with out affecting my payments that were due. I was told that it would be deferred until the end of the program. I have sent in MANY collection letters from this company this company as well as the documents from the law office. I was NEVER told that the payments to Care credit weren't being made or that it needed attention. THE PAYMENTS JUST STOPPED!!!I have called them and sat on hold for hours at least 8 times about these accounts since November. I have emailed. I still have $1088.79 of MY money in my account . Nothing is being done to resolve this, communication is LACKING and now I have a lawyer calling my husband. When i reach out t via email, I usually get a call from a supervisor that always says "give me until Friday or another day, to see what we can do".JGWentworth called 5-28-25 and said the debtor (mandrich law firm) now wants 85% of the debt in one lump sum. That is $4000.00) in addition to ******* i have available and the ******* I have paid. That is a total of over *******.That is more than the entire debt was to begin with before it was settled at *******. I am so upset. I don't have the money. I have inquired REPEATDLY since November when my program was complete and even before then. They offered me one of their loans that i didn't qualify for prior. How is it fair to me to have to pay a very high interest loan for an additional 3-6 years on their mistake? My husband just had a ********************* 2 weeks ago and is out of work without pay. We are living on my income which is only 50K a year.

  

  Business Response

  Date: 06/26/2025

  We understand the consumers frustration regarding the difficulty in reaching our *************************** Throughout the duration of their program, we have maintained consistent communication and provided updates on their account status.
  As noted in their complaint, the consumers missed several payments early in the program. At that time, we informed them of the potential consequences, including the risk of settlement agreements falling through due to insufficient fundssince it is the consumers, not our company, who are responsible for making payments toward their debts.
  Unfortunately, when the scheduled payment for the CareOne account was due, there were not enough funds available, which resulted in the settlement being voided. As a result, we paused further action on that account while continuing to allocate funds toward other settled accounts.
  The CareCredit account was subsequently referred to a law firm. ****** & ***** Law made efforts to negotiate a favorable settlement; however, the creditors legal representative is only willing to accept a lump-sum payment equal to 85% of the outstanding balance. They have not indicated any flexibility on this offer.
  We remain available to continue negotiations if the consumer is able to contribute the required funds. Alternatively, the consumer may choose to remove the creditor from the program and work directly with the law firm to resolve the matter.
  For any further questions or assistance, consumers are encouraged to contact *** ******* directly.

  Customer Answer

  Date: 06/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23492237
  
  I am rejecting this response because: Mr. ****************** how hard I have been trying for months to get this taken care of.  I even offered to make additional payments into the program to do so. The times that I did miss a payment, I called and made sure funds were available to pay EVERY SINGLE TIME. In fact they still hold over ******* of my money in an account to pay bills with even though my program ended in November of 2024. I inquired about this debt many times over the year, but I have repeatedly inquired about it almost weekly since November of 2024 and I never recd anything but promised phone calls for resolutions that never happened. JGWentworth's agent (who used to work for that law firm per her admission)  instructed me in November to reach out to the law firm  with a letter requesting all contact to be in writing and not to speak with them. I forwarded all the copy of the email and info that I was sent from the law firm to my documents in the portal per directions. I even asked then if they could reach out to that law firm and try to settle then (November/ December). All i ever really wanted was this to be handled in a professional manner. I have emailed REPEATEDLY MR. ******* and he is very aware of all the contact that I have made just to him alone. He as a person has been great. That is not even his department but he still tried to help to no avail. Mr. ******* felt my disdain and he knew how hard I tried to get this resolved.

  The problem lies in that I feel like the terms could have been much different starting in November when I was advised NOT to make verbal contact with the law Office and how JG Wentworth would be in touch. They never were and being a debt resolution company I followed the directions. There are many recorded phone calls at JG Wentworth that back my statements up.

  Please advise them that I am willing to go ahead and take the 85% lump sum settlement (I had to take out a loan with 29% interest, because who needs a debt resolution company when you have that lump sum) I need someone to get back to me on how to do that. At this point I am tired of the fight. 
  
  
  Regards,
  
  ***** *********
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/30/2025

  We sincerely apologize for this inconvenience, and we are just confirming with the law firm on the amount one more time as *** ******* let you know last week. We hope to have this wrapped up this week for you this week and anything you need, please continue to contact *** *******.

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving emails (which could be considered spam emails) from unknown email addresses, advertising their services. I have done no business with this company, and want the spam emails to stop. I will be happy to forward any emails to this company if they so desire.

  

  Business Response

  Date: 06/24/2025

  Thank you for your feedback. We opted you out from correspondence as of 6/24/25. Please allow up to 10 business days to take effect.

  Best,

  - JGW

• Initial Complaint

  Date:06/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sadly, my Dad died on Jan 29, 2022 & I was the trustee of his Estate. He had an ************ sister refused to wait for the distributed payments per the wishes of our parents. I was advised to get estimates of payouts per the Estate Attorney. Due to all the advertisements, they were 1/3. I clearly explained the situation that I would not be selling/cashing out the annuity from our parents, I just needed a written buy out offer that I would turn in to the attorney & pay my sister out from the inheritance. The *** clearly understood the situation. After, I kept getting calls/emails/texts. I contacted them again asking them to remove my information & explained the reason why I initially called. After, I was on a hit list over 40 calls in a day to the point that I had to turn my phone off after 8am-9pm CST. Occasionally turning it on to check if I had any REAL calls. The calls lessened over 3-4 weeks thankfully, but OVER 3 years later I keep getting calls/texts/emails/hard mail. They come in waves- this week I have daily received 2-4 calls/day/texts & biweekly post. It needs to stop! These calls are a constant reminder of my parents passing & all the things I had to endure from my greedy sister while I was settling the Estate of our parents. Please help me resolve this & remove my information per permanently from their system. They have gone way too far.

  

  Business Response

  Date: 06/24/2025

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 6/24/2025. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made.*
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  – JG Wentworth

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I started with JG Wentworth (afterward referred to as ***) in December of 2024 I enrolled 3 creditors, ************************* (****) ($6,898.00}, *********** ($5,110.00) and Citi Cards ($5,380.00). I was told all of my creditors would be enrolled in a settlement within 4 to 6 months. When I enrolled my credit score was 692 it has dropped to 562. While I was told some drop in credit score was to be expected I did not expected 130 points to be from missed payments. I have paid *** $2,028.00 dollar they have paid only paid **** $985.00 towards the account and $****** in fees to ***. The $ ****** greatly exceeds their stated 20% based on amount paid to date. This totals $1485.74. The difference between what I have paid what *** has collected is $542.26. I will note that *** has not made a payment for June to ****. When contacted *** stated they have not keep their part of the contract because they need more funds to build up before entering into repayment plan with the remain creditors despite what they promised. I recently sent noticed to them that *********** intends to allow my account to go into write off status if no action is not taken within 60 days (now approximately 55 days). *** is worth over $100 million. When I hired them to assist in debt management the goal was to continue responsible financial practices since I was not delinquent on any accounts and have maintained on time payment on other accounts.

  

  Business Response

  Date: 06/27/2025

  After a thorough review of your initial conversations with our representative, we found no indication that a commitment was made to complete all settlements within the first 46 months of enrollment.

  
  Regarding your credit score concerns, please note that our company does not report to credit bureaus. However, we cannot influence how creditors report to them or how credit scores are calculated. Our representative did address the potential for credit card closures, and based on the conversation, you appeared to understand and accept the explanation provided.

  
  We recognize your concerns and want to emphasize that continued participation in the program can help reduce your credit utilization and improve your debt-to-income ratio over time.

  
  In terms of our fees, we charge 20% of the original enrolled debt amount for each individual creditor. This fee is only collected once a settlement is successfully negotiated, approved by you, and a first payment is processed. For your **** account, we have structured the fee to be collected over time, allowing you to continue building funds to settle your remaining accounts more efficiently.

  
  Additionally, your June payment has been processed, and weve attached an updated copy of your ledger reflecting the latest transactions.

  
  Should you have any further questions or concerns, please dont hesitate to contact our office directly. Were here to support you throughout this process.

  Best,

  - JGW

  

  Business Response

  Date: 06/27/2025

  Hi *****,

  Please find the attached ledger reflecting the latest transactions.

  Best,

  - JGW

  Customer Answer

  Date: 06/30/2025

  I believe in my original statement I stated that the amount of $10,490.00 was due to the two companies JG Wentworth has not begun paying. I will accept this amount from JG Wentworth to pay the companies directly and pay JG Wentworth according to the contract I have will them.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** Wentworth Like many others, I was deeply impacted by the COVID-19 crisis. I lost my business, home, health, and family, and was left overwhelmed by debt. In an effort to avoid bankruptcy, I placed my trust in the ** Wentworth program in December 2022.Since then, *** paid over $50,000 in on-time monthly installments. However, the experience has been deeply disappointing. The representative who originally signed me up misrepresented key aspects of the program and then left the company. I later found her on LinkedIn, where she admitted to doing whatever it took to get people to enroll.Since enrolling, the issues have only worsened. Despite repeated requests, ** Wentworth has failed to restore my access to online statements. Even more troubling, they have erased documents I submitted over the last two years. One of my three active accountswhich previously showed I was only 11 payments away from completionhas been inexplicably reset.When I contacted my creditors directly, all three informed me that they have not received any payments on my behalf since 2022.I entered this program in good faith, hoping to regain control of my financial future.

  

  Business Response

  Date: 06/25/2025

  Thank you for your patience as we reviewed your file. We sincerely apologize for any miscommunication that may have occurred. Please note that the representative who originally enrolled you is no longer with our company and has not been for over a year.

  Regarding your concern about deleted documentation, our records confirm that no statements or other documents have been removed from your account. If you are currently unable to view these documents through your portal, please dont hesitate to contact us so we can assist in resolving the issue.

  We have also reviewed your settlement payments and can confirm that all payments agreed upon have been sent as scheduled. Please keep in mind that some of your accounts were transferred to collections or legal firms, and payments were directed accordingly. For your reference, we have attached documentation from your escrow ledger showing both cleared and pending settlement payments. 
  At this time, all three of your term settlements remain in good standing.

  GS BANK USAZWICKER & ASSOC, P C 
  Settlement amount-$10,239.91
  Amount paid-$4,693.26
  Amount owed-$5,546.65
  
  DISCOVER 
  Settlement amount-$6,494.88
  Amount paid-$4,729.92
  Amount owed-$1,764.96
  
  **********************************************************;
  Settlement amount-$16,415.00
  Amount paid-$16,415
  Amount owed-$0
  
  Should you wish to discuss this matter further, please feel free to contact us directly. We are here to help.

  Best,

  - JGW

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth has been harassing me with ***** emails DAILY about loan offers or an approval for a loan I did not apply for. My credit is frozen and I did not authorize the use of my person information for this purpose. It has been relentless and I just want them to leave me alone. I am not a customer and never will be. Please remove my information and stop harassing me.

  

  Business Response

  Date: 06/05/2025

  We apologize for the inconvenience this has cause. We have added your email address to our Do Not Contact list moving forward and allow 7-10 days to fully process. 

  Customer Answer

  Date: 06/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec. 2023 I reached out to JG about helping with a debt forgiveness program. They made guarantees that they would work on my behalf to help settle my debt. After a year and a half they have collected over $10k from me, and have not made any attempts to settle 3 of the 6 of my accounts. After several correspondence regarding creditors, settlement offers, and collections notices, they still have not acted on the 3 outstanding accounts. When I asked for a progress ***ort showing how much of my money has gone to fees as opposed to settlements, when these creditors were contacted, and what was discussed I was given no answer. To date I am unable to get any updates on the accounts that have been sent to collections and my credit has suffered incredibly. Then, in a predatory move, they tried to offer me a loan for all of the debt that I had remaining, only to reject me for the loan because they didn't recognize one of the creditors which has been listed on my account since the beginning. At this point I am convinced that I'm going to be paying them forever because they're never going to act on settling any of my debt. Now I'm stuck in some contract where they are taking over $600 a month out of my account, and they are not providing me with any updates. Prior to their loan offer on May 27th 2025, I had not been contacted by anyone at JG Wentworth since 2/24/24. They have shown my account no attention, when I requested assistance, I was told that they don't know how to handle internal and external emails, and again was left without a response. I can no longer get in touch with the account *** who set me up, all of his emails come back as undeliverable. I have records of documents uploaded showing creditors ready to settle and being ignored. I had a settlement offer from a creditor which I received on 7/17/24, the offer was only available until 9/6/24, as of 5/27/25, no one at JG Wentworth claims to be aware of this settlement offer. The document was uploaded on 7/29/24.

  

  Business Response

  Date: 06/05/2025

  Following a review of the consumers enrollment and welcome calls, it was confirmed that no guarantee was made regarding the settlement of all enrolled creditors within six months. The consumer was informed that funds must accumulate over time before settlement negotiations can begin, and that this process would continue throughout the duration of the program until all six creditors are settled.
  The consumer enrolled $37,532.08 in debt into a 48-month program and currently has 31 months remaining. The $600 withdrawal referenced in the complaint is part of the program fees, which are applied upon the successful settlement of a creditor and the initiation of the first payment. These terms are clearly outlined in the agreement signed by the consumer on December 28, 2023.
  Additionally, the loan option offered is entirely voluntary. While the consumer expressed interest in exploring this option, the loan was ultimately not approved following underwriting review.
  We remain committed to working on the consumers behalf to obtain settlements and make payments to creditors as outlined in the program.

  Customer Answer

  Date: 06/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23397982
  
  I am rejecting this response because:
  It does not address the concern regarding my requested progress report, nor does it address the negligence with tying my accounts together when I showed that the creditor changed.
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/09/2025

  We understand that you may not agree with our response, and we can better communicate this with you over the phone. We recommend calling int our offices to discuss. 

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a cancellation of the account I had with *** Wentworth approximately May 1-5 and was assured that funds would no longer be drafted from my account however a month later they are still taking funds from my account. They were initially hired to consolidate my debt bit after reconsidering I canceled however they are still taking my money and when I call in they say the same thing over and over again this needs to be reported and documented.

  

  Business Response

  Date: 06/05/2025

  We have processed the cancellation of your program. On the original cancellation date, May 20, 2025, a payment draft was already scheduled. Unfortunately, we require at least three business days' notice to halt a scheduled draft, as we must coordinate with your escrow account provider. The payment was not processed due to insufficient funds. A subsequent draft attempt on May 25, 2025, occurred due to a system error during the cancellation process; however, no funds were withdrawn. We apologize for this second attempt. If you have any further questions or need assistance, please dont hesitate to contact our office directly.