Complaints

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• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically what it comes down to is I was under the assumption that JG Wentworth was MY representative and working for me and in my best interests...which turns out to not be true.Every step of the way, I was being misled. The first phone conversation when I was being sold on the service, I asked about my credit score. They assured me that my credit would be fine. I was under the assumption that they would be reaching out and negotiating settlements for me. After two months, my credit went from 720 to 500 because of late payments. When I called back, they told me that that was part of the process. That I needed to default on all of my loans and credit cards so they could make the best deals. That was NOT explained to me at all. Anyway, the first negotiated settlement was for 48% of the total. Which is seemingly good, but when they add their 25% fee, 73% is not. When I reached out myself, the loan company said I could pay it off for 35% of the total directly. Also, the payment structure ($207 to JG Wentworth and $50 towards the Debt) is absolutely not in my best interest and again was never explained to me. When I called to cancel, they are taking the full 25% of the negotiated settlement which is $2,484. My creditor is receiving $250. NONE of this was explained to me over the phone. I was even willing to forfeit the $828 in fees they've already collected but they wouldn't work with me at all. It became very clear that this company that sold themselves to me as MY representative, that they would be fighting for me, was in fact, putting one over me. I feel so used and frustrated. They called me at a very vulnerable moment, I am in so much debt, my business is going under, I can barely make my mortgage, but I went with them because I didn't want to default on my creditors. All they wanted was to squeeze thousands from me when I literally have nothing. I've never done something like this, but if you can help me get my money back I would be incredibly grateful.

  

  Business Response

  Date: 09/28/2022

  Thank you for your message. We apologize for any miscommunications. We will have a senior representative reach out to discuss your concerns in detail.
  
  Best,
  
  - JG Wentworth

  

  Business Response

  Date: 11/10/2022

  Due to the agreement signed by yourself and JG Wentworth, we are owed our service fee for negotiating with one of your creditors. The amount for our service fee of this negotiation was approved by you on 05/04/2022. At this time, we will not be providing a refund.

  Customer Answer

  Date: 11/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  It was predatorial and misleading. Yes you legally protected yourself obviously but you reached out to me, who was drowning in debt, and tricked me in to thinking you were my advocate. We keep going around in circles but I'm not accepting that response.
  
  Regards,
  
  *************************