Complaints
Customer Complaints Summary
- 216 total complaints in the last 3 years.
- 102 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In my initial call with JG Wentworth I was led to believe that debts would be consolidated as soon as I started the process with the company. It turns out I was deceived. I have to wait until default to start the process. I am extremely upset as this will affect my credit score greatly and I feel taken advantage of in that I was misled into agreeing to something I did not want to. None of my payments towards credit are in default and now this is going to put them all in default. I thought I was trusting an honest company which wasnt trying to scheme people. I am absolutely sick at the trick I fell for. Furthermore, if you search up reviews on ****** and put in most recent filter you will see several other instances of how this company is deceiving people and further hindering their financial stress, when all people wanted was to fix their finances.
Business Response
Date: 12/29/2022
Thank you for your message. We apologize for any miscommunications. We canceled your program as of 12/28/2022 and we will refund any monies placed in the program.
We wish you all the best,
- JG Wentworth
Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began receiving emails from this company about 2 months ago. I do not require their services and when I went to unsubscribe by the link provided in the email it took me to a 404 page. I imagine because it saw me as clicking through on the email, the system saw this as interest. I am receiving up to 4 emails a day now! I contacted their customer service team from the contact email provided on their website and asked that I be removed from their mailing files. I have not received a reply, now at least one week later, and continue to get the emails. This is not legal, what they are doing goes against privacy policies that companies must abide by. I have blocked the email sender however I continue to get them from varying employees within the business.Business Response
Date: 12/29/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 12/29/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
We wish you all the best,
JG WentworthInitial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not honor its contract JGW collected 1,644.11 from me and charged over 3 settlement fees of 477.80 on the account Debt resolution department failed, possible fraud. They only made 3 payments of 100.00 each on this account and only contacted debtor once. I am requesting email from all my accounts, stating all contact from JGW to audit JGW records. All they do is charge excessive fees. They also did not notify me of accounts that went to collection.Business Response
Date: 12/13/2022
Thank you for your message. We apologize for any miscommunications. We will have a senior representative reach out to discuss your concerns in detail. Best, - JG WentworthCustomer Answer
Date: 01/03/2023
I have had no contact with J G wentworth. I have not received any of my money refunded yet.Business Response
Date: 01/04/2023
Our
client service representatives have been trying to reach you to discuss your
concerns. Please don't hesitate to reach out to us with your request and we
will do our best to expedite the process. We apologize for any frustration
this may have caused and we appreciate your patience.Customer Answer
Date: 01/06/2023
Complaint: ********
I am rejecting this response because:I spoke with JGW yesterday, 1/5/23, they would not me talk, they have not proven payments to creditors nor data. I have verified payments and settlement with creditors directly. The data of JGW does not match. I want a refund from them due to their failure of the program. Jennifer Trinidad
Regards,
******** ********Business Response
Date: 01/06/2023
Due to the contract signed and the settlement agreements approved by you, we are owed our service fee and at this time there will not be a refund. If you want to discuss this further. Please contact our office.Customer Answer
Date: 01/18/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:The response from JG Wentworth is unacceptable. They must prove their data. They failed me and my creditors. I have conflicting data from the creditors. JGW owes me my money back to me. Their response is unacceptable. ******** ********
Regards,
******** ********Business Response
Date: 02/16/2023
Hi
********. We forwarded you an email on file on January 6th which included a
ledger reflecting the history of the program payments along with your
enrollment agreement so that you have the signed agreement for your records.
This ledger includes all payments going in and going out of the escrow
account. You will specifically see where settlement payments were sent, when
they were sent, and how many were sent to each creditor. If you would like to
discuss this further, please feel free to contact our office: ###-###-####.Best,
JG Wentworth
Initial Complaint
Date:11/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop harassing me. Calls,emails,constant letters in the mail. I have asked over the past years to leave me alone and they will not! Its aggravating and they do not listen when I tell them to stop. It is harassment! Stop communicating to me!!! I am not interested and never will be again!!Business Response
Date: 11/14/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 11/14/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback and we greatly apologize for the inconvenience.
We wish you all the best,
JG WentworthCustomer Answer
Date: 11/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:11/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke to Adam from negotiations at Jg Wentworth. He explained that they couldn't settle my ***** ************ account. I said I have basing asking for a while to settle. I told him to cancel future payments and he said he would. He told me I would be refunded back $54.66 . My accounts are all paid in full. This morning $250 drafted from my account. So I should be refunded back $304.66 thank you.Business Response
Date: 11/17/2022
Thank you for your message. We apologize for any inconvenience this may have caused you. We began processing your $250 refund on 11/15/2022.
We wish you all the best,
JG WentworthCustomer Answer
Date: 11/29/2022
Hello ,
Please close the case.
Thank you.
*********************************Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a "pre-approval certificate" from JGWentworth for personal loan for the amount of $15,000. When I went to the website to inquire about the loan? There is no option to select about a loan, there are simply debt settlement and restructuring options offered. I called the number advertised; I was denied the loan. In my humble opinion, this is blatantly a false and deceptive advertising practice. This was unsolicited loan offer. If in fact, I had been pre-approved? How was the loan denied? Again, in my humble opinion, this is blatantly a false and deceptive advertising practice. It nothing more than an attempt to deceive recipients of these "loan offers" into accepting debt consolidation or debt restructuring offered by JGWentworth.Business Response
Date: 11/22/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 11/22/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
We asked a senior representative to reach out and discuss your concerns.
We wish you all the best,
JG WentworthInitial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WE ENTERED INTO A CONTRACT TO BUY OUT MY STRUCTURED SETTLEMENT AND I WAS SUPPOSED TO GET $118000 I WAS ISSUED $113000 I DID GET AN ADVANCE OF $3000 WHICH LEFT A BALANCE OF$115000. I WAS TOLD THAT THE INSURANCE COMPANY HOLDS BACK THE $2000 CALLED THE INSURANCE CO AND THEY SAID NOT TRUE. MY CONTACT IS CHAD F******* AND HE CONTINUES TO LIE AND TELL ME I CANT GET THE REST OF THE MONEY UNTIL THE 20TH OF NOVEMBERBusiness Response
Date: 11/11/2022
Tell us why here...Thank you for your message. We apologize for any inconvenience this may have caused you. We reviewed your profile, and a $2,000 holdback was scheduled for 11/20. Please note that the original date was a Sunday, so it may take one more day to reach you. Page 20 of the original signed contract states that we have the right to withhold up to 90 days of payments due to possible delays in the issuer sending the payments to us.
If you would like a copy of the signed document, please call our customer service team, and they can mail it to you.
Again, thank you for your feedback - if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach out to us.
We wish you all the best,
JG WentworthInitial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are constantly be harassed by JG Wentworth via email and phone calls. We have never done business with them or even inquired about them, etc. We have tried to have our email removed from their list as well as our phone number. Their customer service is the worst. As they won't help and are very unprofessional. It appears they have also sold/shared our email with a few other financial/spam organizations as we now receive emails from companies we have no idea who they are but they all have the same email address as JG Wentworth. @contact.************************.com. We have no idea how they got our email or phone number as we are extremely careful how we use and share both. This whole issue makes us nervous and anxious. We have shared with numerous people and they all agree that JG Wentworth is the worst and would never do business with them. Please help us. Thank you so much.Business Response
Date: 11/08/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 11/08/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback and we greatly apologize for the inconvenience.
We wish you all the best,
JG WentworthCustomer Answer
Date: 11/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today ... I've been calling these people for months asking them to stop calling my phone or sending me mail to my home.. they have also contacted family members in our harassing us... This has been going on for months even years we don't have any business with these people and they continue to harass us.. I just received another mail from these people today I'm going to take legal action now since they don't get it.. this is borderline harassment and stalking.. I spoke to the office and one of the employees was very rude and was laughing at me when I told him I was going to take legal action he claimed to be a person named *****'s supervisor. What is wrong with these people.. I don't know how they got my new address this has been going on for years and I want it to stop even sending mailed in my maiden name I haven't used in years.. I will be contacting the postal inspector also!Business Response
Date: 10/21/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 10/21/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback and we greatly apologize for the inconvenience.
We wish you all the best,
JG WentworthInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked JG wentworth NUMEROUS of times to please stop calling me & mailing me, its literally on a harassment level. They will stop for awhile and then start up again. I have told them if I want your services I will get in contact with them, yet it does no good. I just want to be left alone & placed on the do not call list permanently.Business Response
Date: 10/12/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 10/12/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG Wentworth
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