Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for debt consolidation but they can help me because they say I’m not in 10,000 worth of debt which I am I have one thing that is 6900 that I need help with the most but they say they can’t help because I’ve made one payment on it in a year or here recently

  

  Business Response

  Date: 06/26/2023

  We apologize that we could not assist you at this time. Unfortunately, we are restricted to only being able to enroll consumers who have a minimum of $10,000.00 in unsecured debt. If your situation changes, please feel free to reach out and we can see how we can assist

  Best,

  - JG Wentworth

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve tried multiple times to email the support team of JG Wentworth and been sent a reply that the email was not sent due to lack of room in their inbox. How do you expect to aid people when they can’t reach you? I work long hours and I’m unable to call. Email or text is my best option for getting in touch with them.

  

  Business Response

  Date: 06/12/2023

  Hi ******, thank you for your message. We apologize for any inconvenience this may have cause you. We asked a representative to reach out to discuss your concerns. Please do not hesitate to contact us with the provided number: ************

  Best,

  - JG Wentworth

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw JG Wentworth 2,10 year increments of my annuity Now they claim that I have sold them my entire annuity including the lifetime payments which is untrue. They took advantage of me when they knew I was ill and I don't think that they thought I would live to dispute it but here I am.

  

  Business Response

  Date: 06/06/2023

  Hi ******, thank you for your message. We apologize for any inconvenience this may have cause you. Please see the attached copies of the three court approved orders regarding your annuity with JGW. Please do not hesitate to contact us with any questions.

  Best,

  - JG Wentworth

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service and they won't refund my money

  

  Business Response

  Date: 06/06/2023

  Hi ******, thank you for your message. We apologize for any inconvenience this may have cause you. We see you spoke with our compliance director about your concerns. You should have received your refund as of 6/5/2023. Feel free to contact us with any additional questions or concerns.

  Best,

  - JG Wentworth

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory business practices - they have managed to find me twice and harasss me with phone calls. I told the second person I wasn't interested and they said "you have 100k in interest to pay right now. congratulations" sarcastically. Which wasn't even true. Rude and unprofessional behavior and toxic masculinity seem to be the culture of phone callers there.

  

  Business Response

  Date: 06/02/2023

  We apologize for the experience you had and we will work on bettering our representatives for future conversations with individuals. Your information has been added to our Do Not Contact list and if you have any other question or concerns. Please don't hesitate to reach out. 

  Best,

  - JG Wentworth

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had agreed to use this business to help me get out of debt. I provided them with the information they needed regarding the accounts that will be included in this debt resolution. I am paying them over $500 a month to assist me in this. I now have two accounts that I provided the information to, to be included in this debt resolution. One is currently in collections and calling me, but when I looked as to why I see that they did not include it. And the best of all is now my paychecks are being garnished by one company that they were also sent the information on. Then I spoke with a woman on this and she, as I paraphrase, tells me "oh well". They can't drop everything they are doing to deal with this urgent matter because it is too far past their abilities to help. Then I find out it was their mistake. So I am reminded that as part of my payment that I have legal aid for such occasions. Well, I called them and they tell me they can't help me either. I am being garnished $460 a month due to the negligence and misdealing of my account. It has been exactly a week and I have reached out without any communication back. I would think that my paycheck being garnished based on their mistake they would be more than willing to go above and beyond to communicate with me, update with me, or treat me like a **** human being as I am going through this very frightening matter. It is not their money so I figure it is not such a priority for them.

  

  Business Response

  Date: 05/25/2023

  Hi ********, we appreciate your feedback. We reviewed your file and saw that you spoke with our client services supervisor. Our director of compliance attempted to connect and address your concerns.

  Please contact him at your earliest convenience.

  **************

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged this company for debt resolution. I emailed them on 9/16/22, 10/25/22, 3/5/23, and 3/13/22 with no response. I finally called again yesterday to ask what it would take to settle my accounts. I was told it would take 5-20 minutes. It took more than 24 hours for a response. I was told I could respond to the text which I did. No response. This company feels like fraud. They take huge fees and have horrible customer service. I worked with competitors like Freedom Debt Relief in the past and they always treated me like a valued customer. All I’m trying to do is pay and I still feel like I’m being conned. I hope someone will help resolve this matter.

  

  Business Response

  Date: 05/03/2023

  
  Thank you for your message. We apologize for any miscommunications this may have caused. We asked a representative to connect and address your concerns.
  
  Best,
  
  JG Wentworth

  Customer Answer

  Date: 05/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Not responding to 3 emails is not a miscommunication. It is terrible customer service. Leaving an email unanswered is never acceptable particularly when the customer is trying to pay. The person who did reach out to me was very helpful.  I have paid the full amount to close the program and look forward to you paying off the creditors expeditiously. 

  Regards,
  
  ***************

  

  Business Response

  Date: 06/21/2023

  Hi ***,
  

  We apologize for not replying in a timely manner. We are pleased our representative addressed your concerns. We will make sure to improve our communication for future clients.

  You should have received the graduation packet email showing your creditors are paid. If you have any additional questions, please feel free to reach out: **************.

  Best,

  - JG Wentworth

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/24/23 spam email to ********************** Why am I getting emails about getting debt free? How was my email address shared with you? Stop sending me these messages.

  

  Business Response

  Date: 04/25/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 4/25/2023. 
  
  *Due to our email records being processed several weeks in advance, please allow up to **** business days for correspondence to end.*
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  Best,
  
  - JG Wentworth

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had mailed a signed request to stop any contact from J.G. Wentworth. It stopped briefly but has started up again. Please remove my name and address from your contact list. Thank you.

  

  Business Response

  Date: 05/03/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 5/3/2023. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/23 JGW cold called me about signing up for a loan. My number is listed on the do not call list. They are violating my rights. This company is also a predatory loan business that should be shut down for poor lending and business practices.

  

  Business Response

  Date: 05/03/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 5/3/2023.

  *Due to our email records being processed several weeks in advance, please allow up to 7-10 business days for correspondence to end.* Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.

  - JG Wentworth