Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group LLC

  8912 Spanish Ridge Ave Ste 300 Las Vegas, NV 89148-1312

  
• 

  Power Home Remodeling Group, LLC

  701 Forest Point Cir STE A Charlotte, NC 28273-6631

  
• 

  Power Home Remodeling

  5440 W Chester Rd West Chester, OH 45069

  
• 

  Power Home Remodeling

  3660 Regent Blvd Ste 100 Irving, TX 75063

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on April 13, 2025 we went into agreement with Power Home Remodeling who does the power by ***** to install 15 windows and one sliding glass door (with blinds) we were scheduled for installation on May 15, 2025. That then got rescheduled with adequate notice to May 28, 2025 then less than a week before installation we received a call that the windows were being pushed by one day to May 29. I contact customer service on May 27 to make sure everything was still a go and to see what the issue was on May 28 because I wasnt sure what one day would do and they explained to me Pella still has not shipped our order. Later that Day I was told that the issue is because of our sliding glass door and manufacturing with the blinds takes longer. I advised okay why not put in windows and come back to do the door. ****** stated that Pella only ships complete orders. I advised then change my order from with blinds to without. She advised the order was already in manufacturing so it could not be changed. I did asked to speak with someone higher up and I was told that they were the senior person and that the higher up was a vice president and they would just give me the same information that shes already given she did say she would reach out to ***** and get back to me however when I called this morning that still had not happened because she was in a team meeting this is causing us lots of issues as we have other contractors waiting on these windows to be put in and we keep having to push them back as well I would like information to know what is going on with our order and where the problem is. I would like this to be rectified as I am tired of going in circles.

  

  Business Response

  Date: 05/30/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers local installation office in ********* has been in contact with you to provide the best possible time frame for the completion of your window installation that Power can provide.  Unfortunately, manufacturing delays outside of Powers control (Power does not manufacture the windows or the sliding glass door that are being installed in your home) the sliding glass door has not been completed and delivered to Powers local warehouse yet.  As of this writing, Power has been informed that the sliding glass door will be manufactured and delivered by 6/4/2025.  At your request, no date for the installation of the sliding glass door has been scheduled and Power will be in contact with you to schedule that date once the sliding glass door is in Powers possession. 

  We apologize for any inconvenience these delays may have caused and look forward to having your installation completed for you as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23387783
  
  I am rejecting this response because:
  We were just informed that products will not be in on 06/05/2025.  
  

  I can confirm the project will not be arriving on 6/5 after getting our Manifest for this Thursday.
  
  
  Im still in discussions with the plant manager to get it here and am waiting to hear back from them for transport

   

  as soon as we have more updates you will be my next text.

   

  I get manufacturing delays and issues theres no reason that the windows could not have been shipped and the door sent separately also we were never informed that the door was an issue or would be an issue until last week the day before it was supposed to be installed we just kept getting canceled and rescheduled.

  initially when I signed with you guys I canceled within the three days because of hearing stuff like this my husband took the cancellation form to your office the very next day and they said they needed to send somebody out for another form which I knew was c*** because I heard that they would resend a salesman trying to get us and that is exactly what happened I shouldve listened to my gut and now Im stuck in this contract because I cant get my product which I could go to multiple other distributors and get my product and had it in already this delay is now causing delays for all my other vendors of products and again I get you guys are just the installer You have no control over the manufacturer yet that line from the manufacturer is only sold through Power Home Remodeling group.

  Regards,

  
  ***** ********
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/03/2025

  Good morning,

  As Power has already advised, the scheduled  delivery date for the sliding glass door is still undetermined as outlined by the manufacturer. 

  As soon as Power has a delivery date provided to Power by the manufacturer a representative will be in contact with you to schedule your installation.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seems as if our window seals are no longer working as we now are seeing a haze between the panes. Called power who states that yes window seals are covered by manufacturers warranty, but those windows are no longer made. Therefore we have to pay out of pocket $180 per window (11) in order to replace. I bought these windows under the impression that we would have full support from Power and would be covered regardless of issue. Why am I being forced to cover the cost for replacement of windows when they provided inferior product. I bought 13 windows at the time of those 11 have issues with seals. Now I have to cover it out of pocket. That is unacceptable.

  

  Business Response

  Date: 05/29/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 5/27/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking at complaints already filed for this buisness- we have the same complaint as others. We bought the windows - got a warranty and now 8 months after filing for a new window- and several phone calls, we still dont have a replacement ********* husband a Union *********, made a big sign to put in our front yard. So now while Power walks our neighborhood looking for new buisness, there is a big sign under our GIANT MOLDY HUGE BAY WINDOW - that reads - like our moldy window ? Hire - POWER HOME REMODELING With all of powers phone ********************* Its becoming a topic of conversation between neighbors- The third phone call I made to the company asking where my new window was, I warned we were going to advertise the moldy window for them. Now, the problem I have is, I hired them February 24th - I paid in full. With a check, for the entire amount. No finance, no credit card. Paid in full:And they had the windows (all 16) in a truck - Installing them by MARCH 4th!!! Wow.But after that- me and all the the other people complaining is, they mysteriously have a problem ordering the windows when its a warranty issue. So.I no longer care- Im not embarrassed by my giant moldy window - power home remolding ***************************** is.They are advertised in my the giant sign under my giant moldy window. I dont care anymore about excuses - Ill take the sign down when you come replace the window. Ill give the sign to your workers to take with- but its day number 4 with the sign up, so get going! It took 2 weeks for you to get 16 windows in my house when I paid for them in full. We are now on 8 MONTHS for one window. Any answer other than - the window is on its way- Ill put lights around my sign. Actually, hopefully I can attach a picture of my sign and window to this complaint. You must be proud of it, Ive explained all the times Ive called that my giant window is MOLDY, DISGUSTING AND EMBARRASSING- and I warned I was advertising for you !

  

  Business Response

  Date: 05/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** is aware of the concerns with the window installed in your home and a replacement window sash has already been placed on order with your window manufacturer.  Unfortunately, Power does not manufacturer the windows that Power installs and is beholden to the manufacturing lead times of your window manufacturer.  As of this writing, your window manufacturer has not provided Power with a concrete ship date for your replacement sash.  As soon as Power receives one a representative will be in contact with you to schedule the replacement of the defective sash in your home.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 06/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23352145
  
  I am rejecting this response because:
  I dont believe you. Explain to me why every one of us have gotten windows immediately after ordering and paying and then every single person has had a warranty issue has had to wait over a year. Now Im calling my local news station that helps with problems with businesses because I have so many people that have contacted me because of my viral photo online Thats been shared over and over. I have four people in my neighborhood alone. I wont drop this until my windows in. I know its sitting in your
  
  Regards,
  
  ******** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/04/2025

  Good morning,

  As previously stated, Power has not received your replacement window sashes from your window manufacturer.  Had Power received them on one of their regular shipments to Powers local installation office in *******, a representative would have been in touch with you to advise of their arrival and schedules the service to have them installed.  As of this writing, there is still no delivery date available, however based on the order dates of replacement sashes that are being delivered this week we do not anticipate it will be much longer.  We appreciate your patience and look forward to having your window concerns addressed for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/10/25 siding installed on2/11/2025 when it rains water comes in to the side of the house

  

  Business Response

  Date: 05/27/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** and your local installation office in *********** are aware of the concerns with the recently completed siding project and a service appointment to assess the siding installation is already scheduled for 6/13/2025.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the sales team from Power HRG pitched their siding, I was told that any damage to the siding would be covered under the warranty. Ex; if hail damages or dents the siding, if a neighbor hits the siding with a baseball or any other damage to cause a "flaw" in the siding, since the siding is backed with a Styrofoam type insulation and is the more expensive product Power would come out and replace the damaged section. I was even told they would come out and clean my gutters if needed. When damage did happened and I called to request a repair I am now told that Power will not replace the damaged section and I can find the details of my warranty on their website. I also have an issue with a portion of roofing that was replaced before the siding was done where flashing was not installed in a short section on the roof. I asked if Power could come out and work with the roofer to remove some sections of siding so the flashing could be installed. Again Power does not do this but suggested that the roofer pull their patented siding off themselves. I asked the service tech if there was someone else I could speak to about this and was told that I would be put on "a managers call back list and would receive a call within 72 hours.". At that point I asked if she had my number and she repeated was there anything else she could do for me. I asked again do you have my number and it seems I have been put on indefinite hold. I wasn't hung up on but I've been on a silent hold for 60 minutes and counting. I offered to pay Power to come out and assist with this but that did not sway their decision.

  

  Business Response

  Date: 05/19/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The siding material warranty is offered through the siding manufacturer, not Power.  The siding material warranty is available on Powers website for your to review if you wish.  Generally, material warranties on any product are covered against manufacturing related defects and "Acts of God" are something that is outside the control of the manufacturer and therefore is not offered in that coverage. 

  Unfortunately, Power will not be able to assist your roofing contractor in completing their roofing project as it is not Powers project.  Any experienced roofing contractor will be able to flash behind siding at roof/wall intersections and ensure that their roofing installation is water tight. 

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 05/20/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23349936
  
  I am rejecting this response because:

      When Power representatives came to explain how Power HRG managed their product there was no mention of a different siding manufacturer, Power was the only company mentioned, and they alone were presented as being responsible for any and all issues with the siding. If there is a mention in some small print somewhere in the online warranty which is not included with the Power materials left with us when the job was completed. It was not mentioned or pointed out at any time during the sale, installation or at the time of job completion, this includes that Act of God Power is now mentioning, at the time of sale there was only Power HRG representatives telling us that Power would come out and replace any damaged pieces of siding. In fact, we were told by Power HRG that it is easy to do since their patented design is so modular and simple to replace. This was a huge selling point in the Power HRG product and was a major point in our decision to use Power HRG install new siding on our home.

       Power HRG also promised to pick up any and all debris including nails that were left behind. At the time of completion I followed up behind Power's cleaning crew and ended up with over two pounds of errant nails and other debris that was left behind in the yard, garden areas and pool. Power HRG also neglected to put a tarp over the deck around the pool causing cosmetic damage to the composite decking we have installed, there was no compensation for this or for the time that we went without internet (3 days) when the head of the crew, after being told to be careful with the fiber box, roughly let it hang by the fiber cable which caused it to break.

       I may as well also mention in the back of the house where the siding stops at the raised brick foundation there is no drip cap at the bottom of the section that runs from our basement door to the sidewalk so when it rains, we have to put a bucket outside of our basement door or we have water seeping into the basement under the door.

      All of the above we were led to believe Power HRG was directly responsible for, unfortunately it seems that sales and support do not go hand in hand when Power HRG is concerned.

      As for the roofing issue there is a cosmetic flash that is part of the siding that make if difficult to work around. I have said I would be willing to pay a reasonable amount for someone that has the knowledge and skill of how the siding is assembled to assist with removing and replacing the few sections that will be needed for the roofers to complete the flashing that wasn't done when the roof was originally replaced. I understand that the roof is not part of Powers' responsibility just like I understand that the siding is not part of the roofer's responsibility. All I am asking is that Power HRG stand behind the product they sold to us to the level they said they would at the time of sale. 

      If Power HRG feels that showing me how to remove and reinstall the sections in question would be a more reasonable solution for them, I would even be willing to do that. I watched the workers when they were here, and it didn't look like it was a very complicated process.

  
  Regards,
  
  **** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/28/2025

  Good morning,

  As stated previously, Power is the selling dealer for several different manufacturers of windows, siding, roofing, entry doors and other products and does not manufacturer the products that Power sells and installs.  As the installer, Power warranties the labor of all of it's projects as outlined in the terms of the labor warranty.  Any and all product guarantees are provided through the manufacturer as outlined in the sales agreement and those product warranties were made available to you at the time of sale and have been available to you since the time of sale through Powers Project Pulse app, on Powers website, and on the material manufacturers website.

  Power completed the siding installation as contracted and will not be able to assist your roofing contract with completing the roofing project they were contract for.  If your roofing contractor is unable to complete the roof Power would suggest that you seek the assistance of another local, well reviewed roofing contractor to do so.
  

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/09/2025

  I was out of town with limited access to respond to this issue. I saw the last reply and would just like to reiterate that Power HRG's reply is close to exactly the opposite of what we were told by the sales team when we were ordering their product. We were told if there were ever any issues to contact the company meaning Power and the would work with us to resolve whatever might arise. I understand that Power says they are only the installer, and whomever get the product from is only the manufacturer and they apparently have no interaction except to buy or sell said product and it seems that neither hold any responsibility to the consumer. I guess I can take some of the blame for believing what I was told at time of purchase and in all cases buyer beware is the best policy to follow.

   

  **** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has said i have to pay to have my windows replaced, and i have a lifetime warranty on them.

  

  Business Response

  Date: 05/19/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 5/15/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************

• Initial Complaint

  Date:05/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of talking with a representative of this company at the **************** Expo on May 2 about an estimate for a roofing job. I canceled that estimate appointment on May 5. This company has been relentlessly calling every day since, often multiple times per day. The calls start at 8 a.m. and continue until we'll into the evening. I usually don't pick up, but when I do, I tell the representative I have zero interest in working with them and to stop calling. Unfortunately they continue to call every day.

  

  Business Response

  Date: 05/19/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  You have been added to Powers national "Do Not Call" list.  This change may take up to ****************************** Powers system, at which time you will no longer receive phone calls from Powers sales and marketing teams.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 05/20/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Power two months ago about a siding panel that is falling off the house. Told them it was dangerous. This was installed two years ago and is under warranty. They gave me a date of May 21st, which was unacceptable, but I was willing to accept. They just informed me today that they are not coming to fix and scheduled and offered a date for sometime in August. This is dangerous as the panel is high up on the house and flopping with two children playing below. This is unreasonable, and they are not fulfilling their obligation.

  

  Business Response

  Date: 05/18/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The service appointment scheduled to address the concerns with the siding project completed at your home is currently scheduled for the earliest available date and time.  Should an earlier date and time become available a Power representative will be in contact with you to make alternative arrangements.  We look forward to having your concerns with the siding project resolved for you as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 05/19/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23336135
  
  I am rejecting this response because:  The dangerous situation still exists and I have waited over two month for this to be fixed.  The is the second time that siding has come off my house and do not accept that they cancelled my appointment after waiting two moths already and then they postponed it by 2 and a half additional months. 
  
  
  Regards,
  
  *********** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 05/20/2025

  Good morning,

  As stated in the prior response, the service appointment scheduled to address the concerns with the siding project completed at your home is currently scheduled for the earliest available date and time.  Should an earlier date and time become available a Power representative will be in contact with you to make alternative arrangements.  We appreciate your patience and look forward to having your concerns with the siding installation resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 05/21/2025

  Waiting 
  
   Complaint: 23336135
  
  I am rejecting this response because: Again waiting 4.5 months to have a tech come out and fix a dangerous failure is not acceptable.  I can't believe they couldn't send over a tech from a nearby job couldn't be done as promised.  Very poor customer response and quality of work
  
  
  Regards,
  
  *********** ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/28/2025

  I am extremely disappointed with the BBB response that the complaint was closed when the resolution wasn't completed?  I have lost my trust in your organization and will not trust it going forward

  Customer Answer

  Date: 05/28/2025

  I will contact the *********** attorney for help. They promised to fix this on May 21st and didn't show up.  The house is now not protested properly for over 2 months with a panel dangerously dangling high on the high house with a 4 and 6 year old running under it.  And now they claim they will come in another two and half months.  The Better business bureau claims this was resolved or answered.  Not even close, not sure how you would resolve an open issue when nothing has been resolved. This is a very poor company and now people will not see that because BBB has sided with a response that is insufficient

   

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power remodeling over charged us an said they would reimburse us but have not. They're also not honoring their warranty and not responding to me when i ask how to exercise it.

  

  Business Response

  Date: 05/19/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A representative with Powers *************************** was in contact with you on 5/14/2025 in regard to the concerns with the siding portion of the recently completed project at your home and a service is scheduled to address those concerns on 6/23/2025.  Additionally, you have already received a credit to the project price in the amount of $4,538.30 for replacement wood and frieze board  that was initially part of the scope of the project that was later deemed unnecessary.  This credit also covered some damaged interior tile.  A copy of the contract amendment outlining the credit is attached and shows it was signed and executed on 4/17/2025.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 05/19/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23334732
  
  I am rejecting this response because:
  

  While it is true that I did receive a check reimbursing the overcharge after submitting this complaint, it was not communicated to me that it was being sent and took over a month.

  Moreover, I still have not had my question answered. I still do not know how to exorcise the warranty. I still do not know who to contact to address the fact that the installed siding is falling apart. Every member of this company I have had contact with continues to ignore me.
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/19/2025

  Good morning,

  As stated in a prior response, a Customer Support representative was in contact with you on 5/14/2025 and a service appointment is already scheduled for 6/23/2025.  The siding repairs are scheduled to be completed that day as outlined under the warranty coverage.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 05/19/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23334732
  
  I am rejecting this response because:

  
  I'm glad to hear that I've now been scheduled for repairs, more than a month after the problem was first reported, after escalating through many complaint channels. I do not however consider this honoring the warranty. Nothing has been repaired yet. I still have not had my question answered .... how do i exorcise the warranty? Do I just call the ** each time?

  I'll also take this time to clarify an earlier statement, I have not yet been reimbursed. The check has been placed on delay due to the bank being unable to verify makers funds. Expected availability is 27MAY25.
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/20/2025

  Good morning,

  Power issued the check as promised, delays on your banks end are outside of Powers control.

  If you ever need support in the future you can reach out to Power's *************************** at the phone number below between 8am and 7pm eastern time Monday through Friday and between 9am and 1pm eastern time on Saturdays and a representative will be happy to assist you.  This is exactly how you scheduled the siding service appointment on 5/14/2025, prior to this complaint being opened.
  

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 05/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23334732
  
  I am rejecting this response because:
  The delay is on their banks end - not mine.

  I learned that I was scheduled for repair from this BBB complaint, not from the complaint I made to the customer support. 

  I am however glad to know that this is the same number i should call to exorcise the warranty.

  I'll not be accepting resolution until the situations are resolved. They are not yet resolved. 

  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/30/2025

  Good morning,

  As previously stated, the check was issued.

  Additionally, the service was scheduled with you over the phone when you called in to Customer Support and spoke to Customer Support Associate *** ******** on 5/14/2024.  You voiced your displeasure with waiting until 6/23/2024 for the service to be performed but ultimately the service appointment was scheduled.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23334732
  
  I am rejecting this response because:
  Yes, the cleared. One down. 
  
  Nothing has been done to repair the botched install, scheduled or not. Ill not be accepting this until its resolved. 
  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need repairs to siding and I called and spoke with **** who set us up on app to transfer pictures 5.8.2025 of which we sent. **** said he would call back next day and did not. I called 5.10.2025 and someone mentioned **** was not working Friday or Saturday and someone would call me Monday. That has come to pass with no help. Tuesday, I filled out their online form and still no one to assist.Please just help fix the siding at the bottom which is loose and the corner that needs wood replaced. Considering we are still paying off this and we were assured to call with any issue; I have not seen the support we were promised.

  

  Business Response

  Date: 05/18/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The photos submitted to Powers *************************** via *********************** Project Pulse app have been received and are being reviewed by a Customer Support representative.  ********************** will be in contact with you when the proper course of action is determined in order to schedule a service appointment for the siding.  We look forward to having your concerns with the siding project resolved as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 05/19/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23331600
  
  I am rejecting this response because:

  This does not address why they did not inform me they have the pictures and why they did not call next day as they stated they would. I spoke with two associates who stated I would have a call back next business day and Power failed to do so. Also, there is no timeframe they will contact me. 
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/20/2025

  Good morning,

  A Customer Support representative from ********************** was in contact with you today, 5/20/2025, and a service was scheduled on 7/8/2025 to assess the outstanding concern with the siding and capping on 7/8/2025.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************