Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  
• 

  Power Home Remodeling, LLC

  7304 S Joliet St Ste 100 Centennial, CO 80112-4578

  
• 

  Power Home Remodeling Group, LLC

  701 Forest Point Cir STE A Charlotte, NC 28273-6631

  
• 

  Power Home Remodeling

  1922 Old Murfreesboro Pike Nashville, TN 37217-3090

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows purchased in ********* with a lifetime warranty, have been failing due to a defect in which the ** filtering applied to the inside of the glass is breaking down and causing a hazy look, discoloration, and spots that look like paint. Previously, Power replaced **************** 2020 and an additional 2 at no cost in 2022; now, as of 4/30/25 they are telling us our original window is no longer being made (the SL2700) and the replacement window costs are now $180 per window sash based on some agreement they have entered into with their supplier, a business cost to Power of which they are attempting to transfer to their consumers. We believe this action on their part is fraudulent based on the original sales agreement/contract. We now have an additional 16 windows that have gone bad. This transferred cost to us will be significant, and have further concerns that more windows will fail (we have already seen two more not yet reported) and it is likely all remaining windows will go bad. We feel they have breached the original contract and, by replacing the 15 windows in 2020 & *********************************************************** force. Our current dispute is $2,880 but we are expecting additional cost as the remaining windows will continue to fail.

  

  Business Response

  Date: 06/09/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 5/23/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage done to the sidewall of the roof line (in the front of the house). Hole in the side of the house exposing the attic. We've been asking that this be repaired for almost a year with no response. We got the county permitting office involved and we met on site with the contractor back in April of this year and he promised me and the Permit Officer that the repairs would be made but nothing has still been done. If this doesn't work, we will be suing for damages. I also suffered a minor stroke because of stress related issues, including this issue.

  

  Business Response

  Date: 06/13/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers local installation office in *************** received your most recent communication in regard to the roofing project completed at your home and leadership from Powers local office has been in contact with you to offer two different solutions to your concerns.  Unfortunately, given the type of siding and the age of the siding on the home currently, any roofing contractor would need to cut back the siding shingles to properly flash the roof/wall intersections in order to install the roof properly and guarantee against leaks in the future.  ***** times, such as in this case, the siding can not be repaired or replaced after the roof flashing is installed.  When that is the case, the siding can be cut back further so that a decorative ********** can be installed to frame the roof/wall intersection around the home.  This ensures that the proper step flashing and apron flashing can be installed and is protected,while maintaining the integrity of the siding.  Power showed you photographic examples of this being completed at other homes Power has installed roofing on to give you an idea of what this will look like.  This is the best option, and Powers preferred way to move forward, but the two options provided are the only possibilities to remedy your concerns.  To date, Power has not heard back from you on how you would like to move forward.

  When you are ready to move forward to the repairs on the home, please contact Power's local installation office in *************** at the phone number provided and a Power representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power Home Remodeling installed 10 new windows and 1 sliding door in my home March ******* at a cost of $15,652.00. They told me I had a lifetime warranty on all the windows and doors. If the window breaks or the seal fails and the glass fogs up. They will replace the window at no charge. I did have a few windows over the years where the seal failed and the glass fogged up and they replaced them at no charge every time. Just recently I had another window where the seal failed and the window fogged up, but this time when I called them to replace it they told me they would have to charge me $130.00 per sash to replace it. I paid a lot of money for these windows because they had a lifetime warranty. I learned they don't use the same window company because I had them install other windows and it was a different company and now they have a better window company. I think they should still honor their warranty. I don't want to pay $130.00 per sash every time a seal fails. Can you help me with this? Let me know if you need any more information.Thank You ,***

  

  Business Response

  Date: 06/06/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 5/15/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************
  

  Customer Answer

  Date: 06/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23415999
  
  I am rejecting this response because:

  I contracted with PowerHRG. I did not know I was also contracting with *************************** and they had the option of not honoring the lifetime warranty if they wanted to. Why is PowerHRG making this my problem? I think PowerHRG should replace all the windows they put in my home by ****************** Products because they are inferior and not worthy of a lifetime warranty. I paid for a lifetime warranty, not just windows. Maybe the Lemon Law should apply here.
  
  
  Regards,
  
  *** *********
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/18/2025

  Good morning,

  During the in-home sales presentation when Power's Remodeling Consultant was on-site, the relationship between Power Home Remodeling and it's manufacturing partners is covered in detail and the specifics of the window being installed in your home are outlined.  The cost to manufacture, ship, warehouse, deliver and install a replacement sash in your home prior to Northeast Building Products termination of the warranty coverage was in excess of $500.  While the cost to the end consumer was free under the terms of the now-defunct warranty agreement, that was the cost to Power and Northeast Building Products and that would be the cost to the end consumer if *************************** could still provide a replacement sash for your home.  In lieu of this, Power has co-developed a replacement sash option for your home that otherwise would not exist.  In other words, without doing so, you would have no option to have the window repaired or replaced.  Furthermore, the cost of manufacturing, shipping, warehousing, delivering and installing this replacement window sash is only $180, far less than any alternative you will find.

  If you wish to move forward with the replacement sash service at the quoted price, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.  Unfortunately, there is no other remedy available.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 06/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23415999
  
  I am rejecting this response because: I feel this is not fare. As I said before I was promised free lifetime replacement from Power. The windows are failing and I am stuck paying again for the windows. I think they should still replace any of my window that fail or give me my money back that I paid for the windows. 
  
  
  Regards,
  
  *** *********
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/27/2025

  What would you suggest I do now? I can't afford paying $180 every time a window sash fails. That's $360 per window. I appreciate your help.

  Thank You,

  *** *********

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** requested for siding repair in garage several months ago this year. Appt given for 6/3/2025 several months ago. Recover called on morning of appt 6/3 by power home remodeling stating technician called in sick and appt rescheduled for 8/21/2025. Contacted customer service with no earlier resolution. Company not honoring warranty service in timely manner.

  

  Business Response

  Date: 06/06/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  At this time, your service appointment to have the concerns with the siding project completed at your home addressed is scheduled for the earliest available date and time.  If an earlier appointment becomes available, a Power representative will be in contact with you to make alternative arrangements.  We apologize for rescheduling the initial appointment due to an unforeseen staffing issue, we know what an inconvenience this can be and we appreciate your understanding.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23411706
  
  I am rejecting this response because:
  The response is the same generic response I received when I called customer service. It is unacceptable to obtain guaranteed warranty service that takes several months. The company should have contingency plans to deliver warranty service in a reasonable amount of time. This is something that has been guaranteed warranty service by the company powerHrG  please provide an earlier appt time for the warranty service even after it was rescheduled due to sick call. Thank you. 
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/18/2025

  Good morning,

  The service guaranteed by the warranty coverage associated with your project is scheduled to take place on 8/21/2025.  As outlined previously, this is still the earliest available date and time for your service.  We appreciate your patience and we look forward to having your siding concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $4,000 to Power Home Remodeling for a whole-house gutter system, which included a lifetime warranty guaranteeing the gutters would remain securely in place. Now, after contacting them for a repair, Power Home Remodeling is charging you $460.00 to fix the issue. I want the company to honor the lifetime warranty and repair the gutter free of charge. Their office is located at: *******************************************, phone # is **************.

  

  Business Response

  Date: 06/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The coverage provided with Power projects comes from two different warranties, a product warranty and a labor warranty.  The product warranty covers material defects with the product itself that can be traced back to manufacturing.  Powers labor warranty covers any installation related issues, such as improper installation.   After reviewing the concerns with the gutter project at your home, the downspout and downspout elbows were not damaged because of a material defect or a labor related issue and therefore the damage is not covered under either warranty.  Powers *************************** provided you with a price to have the necessary repairs made and if you wish to move forward with the repairs, please reach back out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23408962
  
  I reject your assessment regarding the gutter project at our home. Your company's sales representative explicitly promised us a lifetime warranty for these gutters, regardless of the situation. This blanket assurance directly contradicts your current claim that the damage to the downspout and downspout elbows isn't covered by either your product or labor warranty. We bought your product under the express understanding that this comprehensive lifetime warranty would protect our investment. Therefore, we expect you to cover the necessary repairs. We will not pay the price your *************************** quoted for these repairs.
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/06/2025

  Good morning,

  The "Lifetime" part of the lifetime warranty speaks directly to the length of the coverage.  In other words, the labor warranty does not expire after 5 years or 10 years, it is in effect for as long as you own the home.  The length of the coverage is different from what the warranty covers and what the warranty does not cover.  The Power labor warranty states very clearly what Power will cover under the lifetime labor warranty and what is not covered under the lifetime labor warranty and remains the responsibility of the homeowner.  A copy of Powers labor warranty is available on Powers website for you to review if you wish.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working from home and my doorbell rang. I opened it to find a man who identified himself as ****** (or ****** from Power Home Remodeling and he sprung into a sales pitch. I politely interrupted him and said "no thank you" and he said he "wouldn't take up too much of my time". I replied "No, I'm good, thank you" and he aggressively replied "You don't even know what I'm going to say". I do, actually, because not only have I heard the pitch from other salesmen from this company at my door unsolicited, but we also made an appt with one to price windows and doors a few months ago and told them when we were ready we would reach out. When he said that I said "Dude, what is wrong with you, get off my property" and he was visible angry and turned and walked off shaking his head. He then looked back menacingly at the window where I was standing. I was actually a little afraid that he might come back and do something to the house or something. This is totally unacceptable. I am a woman home with small children and this man was completely pushy in a way that exceeded sales tactics. This company should be fined or something. We are planning a remodel this fall and this company is now officially off our list.

  

  Business Response

  Date: 06/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has added you to their local "Do Not Knock" list, which may take up to 72hrs to go into effect, at which time Power's local sales and marketing teams will no longer visit your home when Power is doing work in the area to advise you of current sales and marketing promotions.  We apologize for any inconvenience Powers recent visit might have caused and wish you the best in your home remodeling journey.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial installation of our door occurred around Nov. 2019 - full replacement of door had to be done same year as they installed hardware on wrong side of door. Late 2023 / early 2024 we had issues with door closing and a key broke off in the lock as a result. April 2024 service technician came out and did some minor adjustments to hinges and the strike plate position, which seemed successful until late fall 2024 when started having similar issues. Called January 2025 and advised they couldnt get anyone out until March. Eventually had 2 person team out on 2/25/2025 to inspect and assess the door. At that time was advised door is discontinued and warranty doesnt exist for door anymore. Also at same time informed me that when the door was installed the wrong length screws (too short) were used for the top hinge and that was what caused the improper closing of the door - they replaced those screws and scheduled another local subcontractor to come out on 3/6/2025 to replaced weather stripping - subcontractor came out but didnt have those materials. Door is delaminating in 2 locations due to improper installation, does not fully close tight as it should. Team that came out on 2/25/2025 had a pretty nonchalant attitude about the warranty. Have called customer service on 4/4/2025 at ****** with the end result of that call being that they have no resolution at that time and just sit and see. Called again today5/30/2025 at 4:27pm and essentially had same reply again.The door is discontinued so there is no warranty to be applied for the door - they are trying to source replacement parts and the warranty manager or some position like that is aware of these issues and trying to find a resolution. If the damage is a result of a failure to properly install the door originally - then it should be as simple as offering me a door from the catalogue of comparable cost with removal of old door and installation of replacement door at their expense.

  

  Business Response

  Date: 06/06/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** has been in contact with you and attempted to arrange a service in order to reset the entry door so that it operates as intended and to repair the stained finish in the corners where the entry door slab was rubbing against the entry door frame.  Neither the operational issues nor the damage to the finish necessitates a replacement entry door.  You declined this service.  Power will not be able to address your concerns with the entry door unless you are willing to allow Power to do so.

  When you are ready to schedule a service appointment to have the entry door concerns addressed, please reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Power Windows put new windows in our home in 2018. Back in 2023, we had to have 2 windows replaced because of bad seals It took forever but got them replaced in about 6 months and the installer at the time said they had a lot of these windows defective but no problem because we have a lifetime warranty. I just called them a few weeks ago to replace another window with a bad seal and get this song and dance from Power about the Northeast Building Products windows. *** stopped making those windows (not surprised) and replaced them with a new window. WELL, Power said sure, we can replace it but it will cost you $180 per sash because that warranty is not good anymore and we'll give you a new warranty with the new window??? HA!!! What good is a lifetime warranty and by the way, we've looked through all the paperwork and we don't see where there are 2 different warranties- only ONE lifetime warranty on all the windows we purchased. And there is no mention on our contract of who made all our windows. Right now we've got this one window but what about all the rest of the windows they installed????? We could end up with more money out of pocket down the road!!!!! Not acceptable!!!!

  

  Business Response

  Date: 06/03/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 5/19/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2018 I contracted Power Home Remodeling Group, LLC to replace my roof shingles.and my roof started leaking water right after the installation. They said it came with a Lifetime Warranty, however, when I tried several times through out the years to complain about the small leak the company never abide by the Warranty. That same leak has turned into a bigger leak and has destroyed part of my kitchen and my ceiling and walls.

  

  Business Response

  Date: 06/02/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power was notified on 9/3/2019 while a representative was on-site that you had experienced concerns surrounding a potential leak from the roof and interior damage.  This was the first and only time Power had been made aware of the concern since the roof had been completed.  Also at this time Power had been made aware that both the roof and the interior damages had already been repaired.  A Power Installation Manager returned to the home on 9/5/2019 and saw no obvious repair work had been completed to Powers roofing system but that interior repair work had been done.  Because Power was never notified and because these repairs had already been completed it was not possible for Power to determine on it's own that there were any issues or deficiencies with the roofing installation.  Power has not received any communication from you since that time to advise that there is an on-going issue with the roof or that service is being requested.  Power can not assist you under the terms of the warranty coverage if Power is not made aware of any concerns that might arise.

  If you are currently experiencing any issues or concerns with the roofing installation that was completed at your home, please reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had windows installed in 2015 with a lifetime warranty from Powers. Weve had to have numerous windows replaced over the years. Weve actually waited two and half years to get replacements. I just called today because we have five more windows with cracked seals or broken locks. I was told that my lifetime warranty was no longer valid since they, Powers, had to go with a different manufacturer; but no worries, I could pay $180 per window to have them replaced. We spent over $20,000 replacing our windows with new, lifetime warranty windows that Powers now refuses to stand behind. Its not my problem that they cant get the windows anymore because of the poor design. Ten years is not a lifetime!

  

  Business Response

  Date: 06/23/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 5/28/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************