Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  
• 

  Power Home Remodeling

  7701 Metropolis Dr Bldg 12 Austin, TX 78744-3125

  
• 

  Power Home Remodeling

  201 Jones Rd Fl W Ste 205 North Waltham, MA 02451-1600

  
• 

  Power Home Remodeling Group, LLC

  41370 Bridge Street Novi, MI 48375

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power installed new roof. While they were doing the install they bent one of our down spouts. A quality assurance manager stopped to check the work. we showed him the down spout. by this time the installers had cut the bent part off. making the down spout 2 feet shorter. **** ******* the **** } took pictures and told us to buy a new one and we would be reimbursed. they also broke the cover of our electrical outlet. **** set up a electrician to come and replace that. He never showed up. we called and spoke to a female office person. She had us email her the receipt for the down spout, which we did. she was very nice and told us about an easy fix for the electrical box. She said she would call us Tuesday to wrap up the whole thing. she never called.On the same day **** came he talked us into insulating our attic. we have no issues with that part of the job. I just want my money for the down spout. date of roof install 05/16/25 , date we called the office 06/06/25,

  

  Business Response

  Date: 07/01/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The $135 reimbursement for the damaged downspout has been processed through Powers **************************** and a check in that amount has been issued.  Receiving the check in the mail may take up to 7-10 business days and it will arrive in an unmarked, white envelope so please do not confuse it for junk mail.  If you do not receive the reimbursement check in the mail by 7/17/2025 please reach out to Powers *************************** at the phone number below to let us know.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, ***** ****, had expensive windows installed with a lifetime warranty in July of 2021. One of the windows continues to leak, after having 5 different installers from Power come take a look over the last couple of years. Twice 2 different installers said it was an incorrect sash size. The sash was replaced twice. One time we were told it was the incorrect size. That didn't stop the leak. Another time a 'senior' install came out, said that the window wasn't installed correctly and caulked the replaced window. That has also failed. The last time I called, sometime around 8 months ago, no one answered and I left a message to call back. No one did. We are now coming up upon the rainy season and are starting to experience interior wall damage. We want the window fixed properly. Power boasts of a lifetime warranty to make it right for the duration of the home ownership.The Tampa extension for the main number *************) is x6653. I can produce all paperwork on the job, along with photos and videos of the leaking and damage. We expect the window to be correctly repaired, or the remaining balance due on our payment plan to be cancelled.

  

  Business Response

  Date: 06/30/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in ***** has been in contact with you with regard to the windows concerns at the home and has scheduled a service appointment with you for 7/3/2025 to have the windows addressed.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/02/2025

  Yes, an appointment has been scheduled for July 3rd, 2025.   We will wait to see if it is in fact properly installed this time.

  Customer Answer

  Date: 07/12/2025

  Good afternoon.  After filing this complaint, the company finally stepped up and properly resolved the issue.  The original installation evidently used weak plastic trim that did not properly seal the windows and over time resulted in one window leaking badly during moderate to heavy rain.  The Power team showed up as scheduled and replaced all 8 window seals with aluminum strips and proper caulking.  Great job to the team that did the work!

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just completed the installation of windows in my home in March of 2025. I found out today while trying to clean the windows that one of them is defective as it will not tilt in for cleaning. I called Power for service and they told me the third week of October 2025 someone could be out. That is almost four months. The window is three months old. They are super quick to install but if there is a service issue you wait months. This is not the first service issue I have had with Power. They always say they are aware of the service issue but do nothing to correct them.

  

  Business Response

  Date: 07/03/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** has been in contact with you with regard to the concerns with the window installation completed at your home and a service is currently scheduled to have those concerns addressed at the earliest available date and time.  Should an earlier appointment become available, a Power representative will be in contact with you to make alternative arrangements.  We appreciate your patience and look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23531420
  
  I am rejecting this response because: It should not take three months to have a service technician come to my home as the windows were just installed in March of 2025. The fact that the one window will not tilt in shows me that the installer did not follow up the installation by testing all operational aspects of the window. Power Home Remodeling is quick to install and complete the purchase but extremely poor at service. The first project I did with Power (Five windows) they sent a Quality Installation Manager to inspect the first job. That was a front to get me to purchase additional windows which I did **************************************************************************** the last project. We have spent close to $30K and should be provided better service. This is why i will not accept there response.

  Regards,
  
  ********* **********
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 07/04/2025

  Good morning,

  As previously stated, the date and time of your current service appointment is the earliest available.  Should an earlier appointment become available a Power representative will be in contact with you to make alternative arrangements.  We apologize for any inconvenience the window concerns may be causing you and look forward to having those concerns resolved soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23531420
  
  I am rejecting this response because:
  
  As stated it should take three months for service on a window that was installed in March. Also product was not properly tested for all operations of the window. Where is the Quality Installation Manager ****** **** she or anyone else showed up to inspect.
  Regards,
  
  ********* **********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sliding door and a window installed in my bedroom. During installation they hit a wire and created a 'dead short' in my wiring resulting in no electricity to that room. When I contacted them to complain they said something like that is rare and they did not believe me. They have no in house electricians so I had to hire one. My husband had to remove all insulation in our basement so the electricians could chase the wires to find the problem and fix it. They also had to cut a channel in my drywall in my bedroom to put the new wiring in, so now not only do I need insulation in my basement but I need drywall repaired and painted. All I was originally asking for was $300 to pay the electricians, which is NOT unreasonable for the damage caused. I told them this and they are disputing their accountability again. Everything worked in that room before they came. I keep contacting them and nobody gets back to me. They were supposed to come out after the job so we could sign off on the work before the loan payments would go through. Not one single person has come to my house to see the work or damage and they went ahead and started the loan payments without my ok or signing off on the job. If the BBB can't resolve this I'll go to small claims court to get everything fixed not just the original $300 I wanted. I'm done being reasonable.

  

  Business Response

  Date: 07/02/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers **************************** has processed a reimbursement for the $300 restitution requested to help address the electrical concerns that arose after the recent window installation at your home.  This reimbursement will be issued and mailed to you in the next 7-10 business days and will arrive in an unmarked, white envelope so take care to confuse it for junk mail.  If you do not receive the reimbursement by 7/18/2025, please contact Powers *************************** so that we may look into the cause for any delay.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Completed by Marys daughter) My mom has cognitive decline; she lives alone but can be confused, especially with finances. Power Home Remodeling came to her house on February 20. Somehow the sales****** got inside, stayed for 4 hours, and sold her windows for half her house what they agreed she could afford. She was not shopping for new windows, nor did she have the funds on her fixed income. She was given a tablet to sign, but no agreement was read to her, and she was not given a copy. She clearly did not understand what she was committing to (i.e. the total price, $11,378). They only gave her a number of $150/month. The following day, another man came to the house; the price slightly lowered. On March 18, a third ****** came and sold her a window and solar plan for $50,905. She signed the tablet he put before her, thinking this was for what they previously agreed to with solar. It was not made clear to her that this third sales****** included any additional windows. On April 1, the company sent a fourth man to the house further confusing her, never the same ****** twice. On this visit, he removed the solar, but this had created an additional $23,177 in windows that she wasnt aware of basically the remainder they agreed she could not afford on the first visit. She was vulnerable. They entered her house, disarmed her with long visits, took advantage of her, ran a credit check without her understanding, and sold her windows that come with a loan of $369/month over 14 years ($62,000). This was extremely predatory on an elderly woman who lives alone. She now has this debt without means to pay; she still doesnt understand. There was so much trickery on the companys part fostering confusion, the use of technology with a senior citizen, etc. Power Home Remodelings tactics included: aggressive sales, bait and switch, overselling and unwanted upselling, predatory pricing, deceptive sales tactics, ignoring customers needs, and false/exaggerated claims.

  

  Business Response

  Date: 07/02/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers Remodeling Consultants use the same sale presentation and technology with all of the homeowners that they are scheduled to meet with regardless of age, gender identity, race, religion or any other background.  ***** if the sales contracts, project specifications, completion forms, credit applications and project amendments that were signed by the homeowner are available through the Project Pulse app, which the homeowner has had access to since the initial sales consultation, and copies are available through Power at any time.  Copies of those documents are attached to this response.  Clearly outlined are the scope of work and associated costs with each project, which were known and discussed at the time the projects were agreed to.  Subsequent follow up appointments following the sales appointment and before the installation are a normal part of of the installation process, as are the ability to amend a project.  Nothing out of the ordinary occurred between Powers employees and the homeowner and at no point in time did the homeowner show diminished faculties, express that they suffered from diminished faculties, or was any other party involved in the sales and remodeling process.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/2016 10 year warranty 4 windows have leaked the gases out internally and are dirty inside of glass and cant clean them they told me the window isnt made anymore but would replace them for ****** each my warranty says install date to 10 years 100%11 years to 15 years 50%16 years to 24 years 75%25 years and beyond 90%

  

  Business Response

  Date: 06/23/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 6/11/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Power Home Remodeling (PHR) to install solar panels on our roof, along with completing other projects including gutter installation, attic insulation, and a new sliding door.PHR's Customer Bill of Rights promises a Lifetime Guarantee, stating: If there is a mistake, we will be there to make it right for the duration of time you own your home.The project was completed on May 15, 2024. Although we signed a certificate of satisfaction at the time, we had no way of knowing the solar panels had been improperly installed.We paid approximately $64K for the work, financed through ***********************Roughly six months later, after the first major storm in *********** since the installation, we discovered water damage on our bathroom ceiling. A roofing company confirmed a roof leak and advised us to contact PHR, as the issue appeared related to the solar panel installation.PHR initially sent someone who admitted fault and said theyd fix it. But a second representative later denied responsibility, claiming a nail had somehow punctured the roof from inside the attic.Since then, *** has made no effort to resolve the issue and has not responded to my last two ********* my own expense, Ive had two independent contractors assess the damage. Both pointed to improper installationspecifically, screws driven straight through the roofand recommended a formal roof leak test to confirm the source of the problem. Our home, built in 2018, had no prior leaks.The estimated repair costs exceed $22K, including ceiling damage and third-party removal/reinstallation of the panels. Despite all this, *** has taken no action to address or investigate the problem.

  

  Business Response

  Date: 06/20/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** has not received any communication from you since the roofing and solar project were completed at your home with regard to any issues or concerns that you are having at the home.  Please reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/01/2025

  I'm writing in response to Complaint ID: ******** against Power Home Remodeling (PWR) and the companys response (see below). I'm concerned by their claim that there is no record of our previous attempts to resolve the issue. In fact, their technicians have visited our home twice since we reported the problem.
  The first visit was on January 8, when their technician acknowledged that the issue was related to the solar installation. They returned on January 22 to perform a rushed patch job, but at that point reversed their position and denied that the damage was caused by the installation (I have saved their voicemail). We then contacted the main customer service line and were transferred to the local office, and we spoke to ****** ***** who again denied any responsibility. 
  At the suggestion of our insurance provider, ****, I called the companys main customer service line againbut was once more transferred to the local office and they claimed the hole in our roof was due to regular wear and tear. On February 12, I received a text message from that office with photos (I have the text message saved).
  To further evaluate the issue, we hired a roofing company and a general contractorboth of whom indicated the damage was more than likely caused by the installation. In March, I posted a review on **** in hopes of initiating written communication. *** responded to the post and asked me to email them, which I didtwice. I never received a reply.
  Given that their only proposed resolution is for me to call againrather than offer a direct point of contact or written communicationIm inclined to reject their response. I prefer to handle this in writing.

  

  Business Response

  Date: 07/01/2025

  Good morning,

  On 2/12/2025 a Power representative explained to you that based on where you are experiencing a leak and based on our prior inspections of the roof, the leak is not from the roof.  As stated previously, Power has not received any communication from you since that time, either to indicate that the other issues present at the home have been addressed or that the leak has persisted.  If you wish to discuss the concerns with the roof, please contact Power's *************************** at the phone number below and a representative will be happy to assist you.  Power will not be able to assist you otherwise.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am thoroughly disgusted with Power. We recently had some new windows put in. The work was great, no complaints there. 2 inspectors talked to us about siding. We weren't going to do it but they walked around the house and quoted us a price and we agreed to have it done. Materials and dumpster were delivered and an install date was set for 6/16. They called and rescheduled for 6/18. Fine. On the morning of 6/18 they showed up and said they could not do it with the solar panels up. That they were in the way of siding the dormer. Really? They installed soffits and fascia with the panels up. The 2 employees said nothing about this when they gave us the quote. They now want us to call the company and have the solar panels removed. If we would have been told this we never would have done it. We now have the material and dumpster in our driveway and no work getting done. My husband told them to do everything but the dormer and leave the material for it and he would take care of it himself. They said they wont do that. I am so mad I could scream. I want the house sided! The can skip the dormer area and leave us the material. Very unprofessional to leave us hanging like this. We even replaced a few others windows to make them smaller in anticipation of the siding getting done. Now we have a mess to look at. Thanks!

  

  Business Response

  Date: 06/26/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  On 6/18/2025 your siding project with Power Home Remodeling was cancelled.  The siding on the dormers could not be installed properly and without risk of damaging the solar array installed on your home without the solar panels being removed.  After discussing all possible paths forward. the project was ultimately cancelled.  The project installation had not yet begun, therefore the original siding on the home is in tact; no removal or alteration had taken place.  The material and dumpster have been removed from the property and you are under no further obligation.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Windows put into our home and there issues with some of the windows now. We bought these windows from Power with agreement and a Lifetime warranty in 2017. I contacted Power and they are not honoring the ***air/***lacement of the windows that are having issues. We went with this company due to the Lifetime warranty and now they are stating that I need to come up with more money to have these issue's ***aired/or ***laced? Why?? ******** warranty means just that, ********. They are not even 10 years old yet. I contacted the company to have them send me the information highlighted on MY warranty that states, the the manufacturer discontinues a window, that I need to pay for the warranty windows to be ***laced when this is a warrantied issues that the windows are having. They sent me a warranty from 07/2020 and it still does NOT state anything that they are telling me. I pointed that out to the customer service *** and have not heard back from them in regards to sending me my warranty information from 2017, that states what they are telling me or to contact me in having my windows ***aired/***laced per Lifetime warranty issued to me at the point of sale.

  

  Business Response

  Date: 06/23/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 3/28/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************

• Initial Complaint

  Date:06/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was harassed and lied to by one of their sales people while I was at a festival. He asked if I wanted information mailed/emailed to me and I said sure and AFTER he took my information he said I was required to do an in-home estimate and I said I didn't want that, I only wanted a pamphlet of information sent to me (since this isn't even anything on our radar) and said no, I had to do an estimate and literally called their home office and started reading my information to someone setting up a time when I kept saying I didn't want someone coming to my home (mind you, I literally had my baby with me and was getting worked up). Now the person on the phone has my info and goes "okay you're set up for an appointment, thanks!" Now this predatory tactic has left a completely sour taste in my mouth of this company even WHEN we will be interested years down the line in getting work done. I consistently said no, that is not why I gave you my info, and completely got gaslighted. I WANT MY INFORMATION TAKEN OUT OF THEIR SYSTEM IMMEDIATELY AS I WILL NEVER USE THEM NOW.

  

  Business Response

  Date: 06/23/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has placed the contact information that you provided to Power on their national "Do Not Call" list.  This change may take up to 72hrs to go into effect, at which time you will no longer receive phone calls from Powers sales or marketing department about current or on-going promotions that Power is offering.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************