Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  
• 

  Power Home Remodeling Group, LLC

  12101 Tech Rd Silver Spring, MD 20904-1915

  
• 

  Power Home Remodeling

  5440 W Chester Rd West Chester, OH 45069

  
• 

  Power Home Remodeling

  3660 Regent Blvd Ste 100 Irving, TX 75063

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/2019 I had 14 windows installed at my house. I paid a total of $18,583.64. These windows at the time of sale and installation were covered by a lifetime warranty which included free replacement and labor. I called POWER HRG today 8/8/2025 with a warranty issue on 6 of the 14 windows that were installed. They told me that unfortunately I would have to pay $180.00 per window that needs to be replaced for defects that are covered under their lifetime warranty, because of issues with the manufacturer. Which I dont have anything to do with. I feel that as a consumer, I was sold a product that has a lifetime warranty and I should not have to pay to have these windows replaced. So far 6 of the 14 windows have failed. Im quite certain that the rest of the windows will fail sooner or later because of a defect in manufacturing of that product line. Im seeking as a solution to my complaint is to have my defective windows replaced at no cost to me.

  

  Business Response

  Date: 08/11/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window project completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is no longer producing the line of window that was installed in your home.  Neither the color of your window nor the spacer system, which has been discontinued worldwide, are available any longer.  Manufacturers often change their products.  The great news here is that, with Powers assistance, your window manufacturer has secured the necessary materials and set up a special production line just for Power customers so that we can still provide you with a window sash that will work for your needs.
  
  Power has a long-standing history of taking care of our customers by doing the right thing.  We are happy to share that the cost of this solution is also being subsidized by Power and that the cost that Power provided you on the phone on 8/8/2025 is well below the retail value of the replacement window sash being provided.  In addition, all of the labor costs that would normally be provided under Powers lifetime labor warranty, ordering the materials on your behalf, receiving and warehousing the material, and installation, are  still covered.  A Power representative attempted to send you a quote for the repair, however you declined to have one sent to you.  If you wish to move forward with the replacement window sashes, please contact Powers *************************** at the phone number below so that a price quote can be generated and sent to you in order to facilitate the process of replacing any window sashes you wish to have replaced.
  
  Thank you,
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************
  

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of July 2022, we had our roof, windows and gutters replaced by Power Home Remodeling. Projecr 35-98626. We paid over $50,000.00. The sales representive knew that the garage area was going to be renonvated and therefore the roof would need to replaced again along with gutters etc. We signed an agreement stating that they would come back and **** our roof on this part of the house at no cost. However now as of 8-8-2025 the notes that were put in that we signed have magically dissappeared and the sales person no longer is employed there. Everything was done on their i-pads and could easily be deleted without our knowledge. We also were not told that the shingles we purchased to be installed were power home specific. So when we had our new garage built we tried to get those shingles so we can match the rest of the house. So I am filing this complaint now for 3 things to happen. First would be to comeout and redo the roof and all necessary gutters involved with our renovation, 2nd would be to replace the ****************** on our new garage, (not double layered either), and 3rd would be to supply us with enough shingles for our shed that will be a 20x20. If this is process is met by the time my contractor goes and does the roof (currently framing now). This is what I am asking or the amount of $100,000.00, since now they didn't want to do anything and I have to make everything match. They probably have until the end of August, otherwise I will be taking them to court and they will have to pay legal fees.

  

  Business Response

  Date: 08/11/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Among other things, Power installed a roof on your home as contracted on 7/21/2022.  A copy of the signed sales agreement and signed project specifications for the entire project, including the roof, are attached.  This is the full extent of the agreement between you and Power.  Copies of Powers labor warranty and ***'s material warranty, both of which apply to the roofing portion of your project, are also attached.  Since the completion of the roof, a third party contractor has removed a large section of the roof Power installed in order to build an addition on the house.  This type of modification or removal of Powers roofing system is explicit excluded in both your labor and material warranty coverage, as outlined in the attached documents.  Furthermore, the original project contract is for the removal and installation of a one new roof system on the home as it existed in 2022 and no additional roofing work was included.  Power has offered to provide you a price on re-doing the roof as well as made attempts to assist you in procuring replacement shingles for the addition so that your contractor may install a matching roof themselves.  This is the extent to which Power can assist you.

  Power is not responsible for the work currently being performed at the home and is under no obligation to repair or replace the roof that your contractor has removed for free.  Power will also not be reimbursing you for any costs you may incur to have the roof replaced as part of the on-going construction work being completed at the home.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 08/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23722220
  
  I am rejecting this response because:
  
  
  Regards,
  
  ***** & ***** *********
  
  I have read and do not accept this. Your company lied to us and stole our money. We new we were having this remodel done and they told it would be covered when we got it done. They did a roof that was not needed and was get torn down. We have no choose to file a lawsuit against your company.  Get ready for war.
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024 I paid for a replacement window pane. Power Home Remodeling made 6 attempts over the last year to replace the window pane - 5 of the times the pane ordered was the incorrect size and the last attempted replacement pane was not square. I have not heard back from the company since the last attempt in April. I want a replacement pane that fits the window installed by Power Home Remodeling.

  

  Business Response

  Date: 08/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's *************************** has attempted to reach you in regards to the outstanding sash service that still needs to be completed.  The correct replacement window sash for your home is on order with your window manufacturer and a service appointment has been scheduled to have it installed for you on 8/29/2025.  Power representatives have left voicemails for you to confirm this service date but have not heard back from you.  If you could please return Powers calls to confirm your service appointment at the phone number below a representative will be happy to assist you in whatever way you need.  We apologize for the delays in completing your window service and look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 08/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* Dell
  
  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company solicited our business by knocking on our door in summer of 2024. After meeting with their sales **** we decided to use them to ***lace all of the windows in the house we had just bought in July of 2024. A huge part of the reason we decided to use this company for our windows ***lacement was because of the warranty they promised. The sales *** said that they would ***lace any windows without hassle, even if it was accidental damage - the example he gave us was if a kid in the neighborhood is playing and a ball comes through one of our windows. We spent over $35k on these windows and have had them for less than a year (windows ***laced on 9/4/2024). On 7/11/2025, a rock hit and cracked a window. Both my husband and I contacted this company about getting it ***laced. They informed us that we would have to pay over $800 to get this ***laced since it was accidental damage. We were understandably livid given the information we received from the sales *** about window ***lacement before moving forward originally. Both my husband and I asked to speak to a manager, and we were both told one would reach out within 1-2 business days. It has now been 14 business days, and we have yet to receive a call. Given that our window is broken, we have to get it ***laced one way or another, so we contacted the company 7/31/2025 to get it scheduled. They told us that the soonest they can get our BROKEN window ***laced is 9/29/2025 due to having "internal stuff going on." I am in absolute shock over this entire experience. We were straight up lied to in order to get us to move forward. In retrospect, we should have read every single line of every document they provided us with - who would have thought that the company *** would have blatantly lied to us about the warranty. We still have not heard from a manager, and now we have to wait TWO months to have a BROKEN window ***laced, as well as spend almost $1,000 more. They should be ashamed of their business practices.

  

  Business Response

  Date: 08/04/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The damaged window in the home is a result of a 3rd party landscaper damaging the window.  This type of damaged is not covered under the manufacturers product warranty as it is not a product defect and it is not covered by Powers labor warranty as it is not a labor issue.  A Power representative has been in contact with with you to provide a price to replace the damaged portion of the window and you have agreed to move forward with the repairs.  The lead time for the repair is beholden to the time it takes for your window manufacturer to manufacture the replacement window sash, deliver it to Power's local installation office, and for Power's local installation office to return to the home with it to replace it.  Power works closely with all of its manufacturing partners to keep production lead times as short as possible, however production lead times for most of Powers offices are at least a few weeks.  It is for these reasons that the repair can not be scheduled to be completed sooner than it is at this time.  Should an earlier appointment become an option a Power representative will be in contact with you to make alternative arrangements.

  We appreciate your patience and look forward to having the window repaired for you as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

   

  Customer Answer

  Date: 08/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23681672
  
  I am rejecting this response because:
  
  We still have not been contacted by a manager, and you have taken zero responsibility or accountability for the lies we were told before purchasing the windows through your company. After researching and reviewing your companys online reviews, it is absolutely clear that lying/misleading customers about the warranty provided with the purchase of windows is a common practice and sales tactic for your sales ***** I have read multiple reviews with the exact same complaint and citing dialogue used by your sales *** about accidental damage to the windows. It is shocking that this has not been addressed by you or the company, and we regret rewarding a company with these ethics and bad business practices with our business. 
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 08/13/2025

  Good morning,

  All of Powers warranty coverage paperwork was made available to you prior to when you entered into a contractual agreement, like it is with all of the homeowners Power meets with.  It is an integral part of the in-home sales presentation and it is also available at all times on Powers website.  Because the product warranty is not offered by Power it can not be changed, altered or amended in any way and it is not presented in any other fashion than in it's existing form.  We apologize for any confusion there might have been around the warranty coverage, however the coverage provided by the manufacturer on the product is up to the manufacturers sole discretion.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 08/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23681672
  
  I am rejecting this response because:

  Once again, there is zero resolution and zero responsibility taken by this company for their unethical sales tactics. There was no confusion with what the sales *** ACTUALLY presented to us and SPECIFICALLY told us regarding accidental window damage. This is absolutely clear by the many other customers who left similar, negative reviews stating the same unethical sales tactics and flat out lies your companys sales ***s tell customers before agreeing to buy your products and services. Any ethical company would, at a minimum, address these ***eated issues with their sales ***s and acknowledge their many customers who have said the same thing. Not once has a manager reached out to me or my husband, as we requested multiple times. Not once has your company acknowledged or addressed the unethical sales tactics or lies we were told. I dont need another response from your company that simply puts the blame on the customer and takes zero responsibility or even acknowledges what we (and many other customers) are telling you happened. As a Director of ***************** you surely have lots of room for growth in the customer service arena, which seems to have been lost on this company. 
  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2024 I had Power Home remodeling install windows, doors and siding. In December a piece of siding fell off and now again in July 2025. July they were supposed to come out and fix it (5 days after with the siding sitting on electrical wires), the crew text me they will be at my home and never show I call customer service and was told to call back in 30 minutes if no show, called back and the crew was not able to reachedcustomer service is horrible and the work is not done well

  

  Business Response

  Date: 08/04/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's Installation team was on-site on 8/1/2025 and repaired the area of siding in question.  We apologize for any delays in completing the repairs and we are happy that we were able to get your concerns resolved.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power Home Remodeling replaced all 13 of my windows in December 2018 for $15,117.13, I was pleased with the instillation and the windows. But last year I started noticing residue developing between the window panes they say is due to seal failure. This looks terrible and is getting worse. When they came to my home in October 2018 and gave me their spill about how great their windows were the main thing they went on and on about is that if ANYTHING and I mean ANYTHING goes wrong or happens to the windows they will replace them. Now they tell me that they don't use the same window manufacture, (witch is not my problem) and to get replacements to match my windows it will cost me $360 to replace the top and bottom of each window which will be $4,680 if all have to be replaced. Then I asked how do I know this is not going to happen again and was told it shouldn't happen again but if it does the replacement won't cost anything. This makes no sense to me why should it cost me this time and not if it happens again. Looks like I should have gone with ******** Replacement Windows.

  

  Business Response

  Date: 08/04/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window project completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is no longer producing the line of window that was installed in your home.  Neither the color of your window nor the spacer system, which has been discontinued worldwide, are available any longer.  Manufacturers often change their products.  The great news here is that, with Powers assistance, your window manufacturer has secured the necessary materials and set up a special production line just for Power customers so that we can still provide you with a window sash that will work for your needs.
  
  Power has a long-standing history of taking care of our customers by doing the right thing.  We are happy to share that the cost of this solution is also being subsidized by Power and that the cost that Power provided you in the form of a written quote on 6/24/2025 is well below the retail value of the replacement window sash being provided.  In addition, all of the labor costs that would normally be provided under Powers lifetime labor warranty, ordering the materials on your behalf, receiving and warehousing the material, and installation, are  still covered.  The quote you were provided is good for 30 days and has since expired.  If you wish to move forward with the replacement window sashes, please contact Power's *************************** at the phone number below and a representative will be happy to assist you with a new quote and new pricing for the replacement window sashes.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************

  Customer Answer

  Date: 08/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My only concern is if this issue with the windows happens again.

  
  Regards,
  
  ******** *****
  
  

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power HRG replaced our siding in December 2024. We contacted them April 7, 2025 regarding a section of loose siding. They claimed the soonest date available for a repair was July 28, 2025. We asked to speak to a supervisor. Power told us one would call within a couple days. A manager did not call. We called back in May requesting an earlier repair-which they agreed to only after we mentioned filing a complaint if they did not. By this point the siding was loose and flapping. They came May 30 and performed a temporary repair because they did not have the parts to do a full repair. The temp repair left the hole in the *****, is wavy in appearance and has a gap in it that is not weather proof. See red circled photos. They said they would come back to add Tyvek and replace the wavy siding. No one has come back, nor has anyone returned our phone calls. We just want our siding fixed properly, in a timely manner per their warranty.

  

  Business Response

  Date: 07/31/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in ******* and Power's *************************** at *********************** headquarters have spoken to you numerous times in regard to the minor concerns with the siding installation.  As recently as 7/28/2025, Power spoke with you and scheduled a follow up service to have the siding panel replaced on the following Friday, 8/1/2025.  We apologize for any inconvenience and look forward to having your concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation was done quickly but the solar set up has taken months due to mistakes with install and incorrect scheduling.We have also not received our screens for windows, someone let us know a month ago they had ordered them and now have no record of that and have to order them again.

  

  Business Response

  Date: 07/25/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's local installation office in *********** is aware of your concerns with the recently completed solar project and an installation team has already return to the home to make the necessary corrections to the solar installation.  Power has applied for a new commission date with your local building department and utilities company and is awaiting a follow up inspection before activating the system.  We look forward to having everything completed for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power Home Remodeling - (Single mother of 3 that was going through cancer but by the ***** of God, I made it through) Job was completed in March 2024 with several follow-ups but no resolution as the roof had no flashing and the gutters are useless as the rain pours down the side of the house which is affecting the siding and eventually the interior walls. If I could give zero stars, I would. After spending over $65,000 with this company to replace my windows, install new gutters, and add attic insulation, I was shocked and furious to be told after the fact that my entire roof now needs replacing. Management never called to discuss after several calls initiated on my end and videos showing the rain going behind the gutters, now worth ********** no point during the sales process, initial inspections, or the extensive work they completed did anyone mention that the roof was compromised or nearing the end of its life. Somehow, this "discovery" was made only after all other work was done and fully paid for. Either they completely missed something they should have caught early, or theyre conveniently upselling after maxing out the initial contract.I feel completely misled, and worsetaken advantage of. How can a company specializing in home improvement overlook the core structure that everything else depends on? And how can they claim to offer comprehensive solutions when they fail to identify major issues up front?Now Im left with a massive bill and a roof that still needs to be addressedsomething that should have been prioritized from the beginning.

  

  Business Response

  Date: 07/31/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The contract you entered into with Power Home Remodeling consisted of exterior capping of trim around the home and new gutters, which were completed on 3/5/2024.  A pre-existing issue with the roof, which was present both before and after the gutters were installed, resulted in Power providing you a price for a replacement roof.  Power does not do repairs or partial replacements of roofs that were not originally installed by Power.  You ultimately declined the roofing project and the roof was not replaced.  Power offered to make temporary repairs to your roof to prevent the condition that you have been experiencing but Power was not allowed to perform the service once arriving on-site.  A photo of the existing condition of the current roof are attached, showing no underlayment and no drip edge, which is not a proper way to install a roof and is the root of the concerns you are experiencing.  Despite Powers attempts to assist you, Power was turned away both times.  It is Powers expert opinion that the roof be repaired or replaced in order to resolve your concerns with the water running behind the gutters.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power Home Remodeling installed the ridge cap improperly on about 3/23/2020 for the previous homeowner, violating the manufacturers installation guidelines which were emailed to me (picture attached). As a result, we now have over $11,000 in attic damage, including bat infestation and squirrel urine dripping through the ceilingonto the floor where my baby crawls (pictures and attic inspection attached). They even had missing side flashing which caused a leak in my ceiling (pictures attached). Since ****** *** been repeatedly rescheduled (four times) and told its inconvenient to send a crew because Im in NH 2 hours away-even though they chose to install here. *** been chasing them for months with no accountability for their warranty, which as the second homeowner in their own writing I qualify for. I can NOT get my attic biohazard cleaned until the roof is fixed, ensuring no further damage. I have spoken with staff up to the installation manager. The first time they sent one person to my house after rescheduling a few times, he had to leave because he said he needed a crew to on this roof, he didnt have the right materials and there were too many bees. He said they would call to reschedule. I am told that person no longer works with the company.Several weeks later after not receiving a call, I called them to get back on their schedule. After rescheduling on me a few times they finally sent a single representative named **** to my house who told me they couldnt work on this because it was too steep. Prior to coming out, he also told that he was inconveniencing three customers with active leaks just to come to my house that was 2 hours away. He told me that I should expect a call back to reschedule, that was several weeks ago. I have tried calling Power and texting his number asking for an update and not heard back. Meanwhile I have squirrel urine dripping through my ceiling and critters climbing in through the open ridge vent.

  

  Business Response

  Date: 07/31/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The product warranty to you offered by the material manufacturer has transferred to you with the change in ownership of the home as outlined in the document you provided and you remain covered by *** against manufacturing defects in the material installed on the home.  Powers labor warranty, which is attached to this response, does not transfer when the home changes ownership and is no longer in effect.  Additionally, much of the damage to the roof was caused by a 3rd party contracting you have acknowledged you enlisted to address the concerns with the roof and from the installation of gutter protection by a 3rd party, neither of which would be covered under the warranty were it to be in effect.  For these reasons, Power is under no obligation to address or repair any of the concerns outlined in your original complaint.  However, Power has agreed to return to the home on 8/7/2025 to address the flashing concerns and the lifted ridge vent at the peak of the roof.  We look forward to having those resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 08/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23642094
  
  
  This email is sent as confirmation that I will allow Power Home Remodeling proceed with the scheduled repair of the ridge cap on August 7, 2025; provided, however, that my acceptance of any repairs by Power Home Remodeling, including the aforementioned repairs to the *********, is made under full reservation of rights. I do not consider this repair to be a full resolution of my claim. I do not waive, and expressly preserve and continue to seek, all claims for consequential damages already sustained as a result of the defective installation of the ridge cap and delay in its repair, including but not limited to remediation costs, structural repairs, and related expenses. All rights and remedies available to me under applicable law are expressly preserved 
  

  Regards,
  
  **** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 08/07/2025

  Good morning,

  As previously stated, Power is returning to the home on 8/7 to remedy some, but not all, of the concerns you have outlined, as a courtesy.  There is no valid labor warranty on the roofing project at your home as the labor warranty coverage terminates immediately upon transfer of ownership of the home.  The extent to which Power is willing to assist you with the roofing concerns is limited to what Power has agreed to do on 8/7/2025 and Power will not be able to assist you further.

  A copy of the labor warranty has been attached.  Please reference the beginning of the 2nd paragraph for the aforementioned limitation on the warranty coverage as it pertains to when the original purchaser of the project sells the home.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 08/20/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23642094
  
  I am rejecting this response because:
  
  Power Home Remodeling previously stated on this post that they would send someone to my home on August 7th to address the aforementioned issues with my ridge vent. However, no one came out that day.  This continues to be an ongoing cycle where a commitment is made without follow-through.
  May final response has been made.  I have retained legal counsel regarding this matter. Please direct all future communications to my attorney at the contact information below:
  
  ****** ********
  **************?
  *********************************************

  
  
  Regards,
  
  **** ******