Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  
• 

  Power Home Remodeling Group, LLC

  2147 Route 27 Fl 2 Edison, NJ 08817-3365

  
• 

  Power Home Remodeling

  1922 Old Murfreesboro Pike Nashville, TN 37217-3090

  
• 

  Power Home Remodeling

  8240 S Hardy Dr Tempe, AZ 85284

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power installed siding on my house in July 2025. They stated that a licensed electrician would be managing the removal and replacement of the electric meter and could also be approved by my solar company to "float" my rectifier and put both back at the end of the siding install. This never happened. The same people that installed the siding removed all equipment from the side of my house (without any sign of a permit) and then attempted to put it back on the house. Since it wasn't properly attached, the solar rectifier started to hang off the house exposing a hole underneath where you could see the frame and sheet rock inside the house. They also did not properly attach the electrical equipment (meter, switch, power connection to house). In addition to this they damaged my new walkway by placing staging on it in hot weather without putting a board underneath. The patch for the walkway was $250 The cost for the solar company to come out and fix the way the rectifier was mounted to my house was $700 The cost for the electrician to fix the meter, attach the external breaker, and attach power into the house properly without visible holes was $800 When we complained they stopped answering our calls. I did finally get someone to agree to cover the walkway but when I sent the invoice they didn't pay and didn't respond. They repeatedly stated that they don't do anything with solar but they OFFERED to arrange this to allow their crew to stay on schedule. They didn't follow through on ANYTHING they said they would do on the phone. Their crew also requires supervision or they would have just boarded over rotting insulation panels instead of pulling it off.

  

  Business Response

  Date: 10/08/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  To date, Power has not received paid receipts or invoices for the work that was performed to address the concerns outlined in this complaint.  Power can not issue any kind of reimbursement without the necessary paperwork outlining the amount and the reason.  Power was in contact with you previously about the costs you claimed to have incurred as a result of the work Power performed at the home and Powers *************************** is still waiting on the information requested.  If you have this information, please reach out to Powers *************************** and a representative will be happy to assist you with processing this reimbursement request.

  Thank you,

  
  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a front door installed 3 years ago. On the day it was installed the fit was off and the door itself was damaged. It was deemed by the installers that there would need to be replacement parts send to fix it or replace the door itself. After waiting months we were contacted and someone came to fix the door the parts were not brought with them. Then the parts were in back order. Then they lost the supply companies contract and were trying to honor the lifetime guarantee. Over the course of 3 years we have spent countless days using time off work waiting for Powers maintenance teams to come fix the door and each time there is an excuse. The door has been deemed defective since day one and yet again today they canceled their appointment to come replace the door. I do not recommend using power home remodeling. They are a big company with decent prices but give zero respect to their customers once the work is done. Their lifetime guarantee is a joke, and their customer service is useless. After 2 years of giving them the benefit of the doubt. I am extremely disappointed/ upset/ and feel cheated with the product they provided and inadequate effort to honor the guarantee. DO NOT USE THIS COMPANY! After 3 years of having a non functioning front door its time they fix it!!! Again they talk a big game about being around for a long time and caring about their customers. I can assure you that is inaccurate. Do not use them unless you enjoy being strung along till they collect all their money and leave you on your own.

  

  Business Response

  Date: 10/08/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers local installation office in ****** is aware of the outstanding concerns with the entry door installed in your home and a service is already scheduled to address those concerns on 10/15/2025.  In accordance with the guarantees provided to you with the entry door project, Power has serviced the entry door in the past whenever concerns regarding its operation have arose and will continue to do so if at all necessary.  We apologize for any inconvenience this may be causing and we hope to have everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23984235
  
  I am rejecting this response because: I would like you to look back at your records and see how many visits have been scheduled to service our door and yet the Same exact problem has not been rectified. Each time a service member comes out they look at it. Continue to deem it defective and put in yet another service request. The service people coming out have yet to fix the door. And yes they are scheduled for 10/15/25 after originally being scheduled for 10/7/25 at 8:00am when we took the day of work. When we called at 1:00 the power company said they could not reach the people who were servicing our door and then they rescheduled for 10/15/25. I would again like you to pull the amount of times someone has come to service the door for the same underlying defects that were issued when first installed. Scheduling a service is lovely, however getting it fixed is the more important issues. Again for over 3 years our door has been deemed defective. We have paid in full for the door and it has yet to be rectified. I can also guarantee that the 10/15 appointment will yet again be another circle back to not having the right parts or not seeing the direction of the door replacement in the notes and they will again report back to the company and schedule yet another service appointment. Again servicing a defective door 10 times and having it still defective is yet another example of the incompetent nature of the Power Home Remodeling. Yet again I do not recommend this company. They will take your money promise a lifetime warranty and you will spend your lifetime trying to get someone to you home to fix any issue. 
  
  Regards,
  
  *** ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/10/2025

  Good morning,

  We apologize that you are still experiencing issues with your entry door.  That is obviously not Powers intent, nor is it the goal whenever a Power Installation Manager is on-site to rectify them.  Power is scheduled to return on 10/15/2025 with every desire to have the outstanding concerns resolved once and for all and we look forward to seeing you then.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/15/2025

  I would just like to follow up again on **** Farrels response. He said he reached out to the Boston office and they were coming to service the door on 10/15 after previously being rescheduled from the week of 10/7 when the did not show up. As I stated in my original response I would believe it when I see it. Yet again they were a no call no show today. And someone is reaching out in the next 48 to reschedule yet again. As I have stated. Continue to parade the customer around in circles with no true attempt to fix the defective door. DO NOT USE THIS COMPANY.  

  

  Business Response

  Date: 10/26/2025

  Good morning,

  After a review of the concerns by Powers local installation office in ******, your service is now scheduled to be performed on 11/5/2025.  This new service is set up to be a more comprehensive evaluation and repair of the entry door than originally planned with the hope that the door will be restored to proper functionality and performance.  We appreciate your patience and look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/2014 I purchased windows from Power home remodeling group, since that purchase many of the windows suddenly started having issues with broken seals. Due to Covid it was an issue to have the windows replaced. Finally, Power Home honored the warranty and began to replace the windows that had issues with broken seals. On 10/2/2025 I called to inquire about the windows i complained about on 7/17/2025, I was informed that they no longer replace windows with broken seals. I asked why the sudden change and the customer service agent stated that they change manufacturer; therefore, they are no longer replacing windows with broken seals. **************** agent also refused to put a supervisor on the phone. I expressed my disappointment in Power home not honoring the warranty that was provided.

  

  Business Response

  Date: 10/15/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window project completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is no longer producing the line of window that was installed in your home.  Neither the color of your window nor the spacer system, which has been discontinued worldwide, are available any longer.  Manufacturers often change their products.  The great news here is that, with Powers assistance, your window manufacturer has secured the necessary materials and set up a special production line just for Power customers so that we can still provide you with a window sash that will work for your needs.
  
  Power has a long-standing history of taking care of our customers by doing the right thing.  We are happy to share that the cost of this solution is also being subsidized by Power and that the cost that Power provided you in the form of a written quote on 10/1/2025 is well below the retail value of the replacement window sash being provided.  In addition, all of the labor costs that would normally be provided under Powers lifetime labor warranty, ordering the materials on your behalf, receiving and warehousing the material, and installation, are  still covered.  The quote you were provided is good for 30 days.  If you wish to move forward with the replacement window sashes, please fill out and sign the provided quote through Powers Project Pulse app and a Power representative will be in contact with you to schedule their replacement as soon as your window sashes arrive.
  
  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:10/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract for a roof with ***airs fascia siding gutters and 3 exterior doors Cost just under $52k 1st door & roof tiles were done perfectly my only complaint the call center scheduling the door changed the installation time without my consent or knowledge When it came time for the gutters, fascia and siding - the crew was a no call no show. When I called I was treated with snares laughed off 7 told I simply dont understand construction A crew did show and the work was shottie & incomplete It took over 9 days for a satisfactory resolution. Next up 2 remaining exterior doors The workmen arrived on time asked a few questions about the current doors Later when I asked a question about a gap in the door threshold floor, the response I received was, "sorry my English is no good" Then I receive a call from Power saying they would like to send out a quality assurance *** to make sure I am happy and answer all my questions once the doors were installed I said yes please Power refused to send out its quality assurance *** unless all family members were at home, this was a new request and not done for the previous 4 times work was done I said, this isnt necessary as Im in charge but they said no and would call me back in a month to try and schedule the review I again said this wasnt acceptable because I already have issues I need addressing I was told I would be called back Power did call me back and said it would send a "project manager" by "on his way home" since the entire family wouldnt be present for the quality assurance ***resentative As far as the installation of the doors themselves - a disaster Nails protruding cement threshold from the outside visible on the inside kitchen floor damaged Doors are not hung flush with the frames Gaps in the corners of the frames Door frame seams do not meet There are chips in the door frames and black fingerprints all over the newly painted walls The Project Manager confirmed the work not ok Power has gone dark on me now

  

  Business Response

  Date: 10/08/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Installation Manager out of Powers local office in ******* was on-site on 10/2/2025 to review the concerns with the recently completed project at your home and an Installation team is scheduled to return to the property on 10/9/2025 to address those concerns.  Once all outstanding service related concerns with the project have been rectified, if you wish to have a ***************** Manager return to the home to review any other work Power will be happy to schedule that appointment at that time.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/09/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23972397
  
  I am rejecting this response because:

  The project has not yet been completed and yes, I want a quality assurance manager to come to the house.  I had asked for this originally and it was refused because not all members of the family were going to be home. I did call yesterday to schedule a quality assurance person to come to the house today, Oct 9th, left a voicemail message and have not received a return call to schedule.  Yesterday, Oct 8, the C/S *********** *** who scheduled the workmen to return to fix the door installation said he did not see any acknowledgement on the ticket from the quality assurance group. He said he would have a "project manager" come out this afternoon, Oct 9, because he had no control over the quality assurance group. 

  I also have issues with all three door locks and their operation, which a Project Manager said he would have to contact the manufacturer for an answer .... I'm still waiting.

  I have not been provided the applicable warranty information paperwork for the two exterior doors and I have not been provided the warranty information paperwork for the roof installation.

  I also need further clarification on how to call in service requests because I have one now with the roof - and have no idea on how to enter this service ticket because it has never been explained.

  I also need clarification and timing of when the first payment will be done and how much, as the contract dollars have been changed, again, without any explanation to me
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/10/2025

  Good morning,

  Copies of the warranties for all of the products Power installs, as well as Powers labor warranty, are available through the Project Pulse App as well as on Powers website.

  For any service related questions or concerns, to schedule a service appointment, and all other inquiries, you can reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23972397
  
  I am rejecting this response because: Unfortunately the response from Power is simply a dismissal and doesn't address the issues needing to be resolved.

  To start with the warranty - I have received proper warranties for the three exterior doors, gutters, siding and fascia.  The roof warranty has a watermark across it - stamped "sample".  This is an unacceptable warranty as anyone could simply go onto Powers website and download it.  ******************** has rejected the roof warranty as not legitimate due to the "sample" watermark.  I have repeatedly asked for a proper roof warranty and have not had a reply to my request.

  It should not be me, the consumer, constantly seeking proper paperwork, as it should have been provided to me upon completion of the work performed.

  The previous response from Power said they would be happy to send out a quality assurance person which I requested and has NEVER been followed up upon by Power.

  I have identified Power, neglected to install one bathroom exhaust fan vent to the roof.  I have put in a service request for this and have been informed by Power it will send someone out once a crew is back in the neighborhood.  In the meantime I should not use the exhaust fan for safety reasons.  Again and unfortunately I would not have known the dangers of this fan if I wasn't having my kitchen redone and was told by the construction crew the stove vent was never attached to the new roof - again - a serious safety issue.

  I now have a new leak in my ceiling - which I never had before - due to Powers incorrect installation of my fascia, siding and gutters.  It took Power over 9 days to complete my roof install due to its incompetent crews and when it rained it caused a leak which I now have to have fixed and repainted.
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/23/2025

  Good morning,

  The copy of the *** roofing product warranty associated with your roofing project is a sample warranty from ***.  The warranty coverage on your roofing project is identical to the coverage outlined on this document.  Power does not receive individual product warranty paperwork from its partner manufacturers for every project Power installs and all of the warranty documents on Powers website and made available to you in the Project Pulse App are similar "sample" warranties.  If you require different warranty paperwork for your roofing project as it relates to the product installed on your home, please reach out to *** directly.

  Powers local installation office in ******* was prepared to service your roofing project on Friday, 10/24/2025, however you were unavailable on that date and the service has since been rescheduled to be performed on Thursday, October 30th, 2025.  We look forward to having everything resolved for you then.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23972397
  
  I am rejecting this response because: - seriously Power provides a "sample" warranty....and NO the other warranties; i.e.; the gutters, fascia, siding and doors DO NOT have a sample watermark - only the asphalt tiles are marked sample.

  My project and contract is with Power Home Remodeling and I expect Power Home Remodeling to provide the Warranty Coverage for my roof.  It is not my responsibility to chase you down for what you are legally engaged to provide.
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/28/2025

  Good morning,

  As outlined, Power does not warranty the roofing system or roofing material and can not provide you with a product warranty on GAFs behalf.  *** has their own *************************** that you may contact if you wish to have a copy mailed to you without watermarks, however it is otherwise identical to the warranty Power lists on its website.

  GAFs *************************** can be reached at ************, option 3 is Warranties, Guarantees and Claims.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 10/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23972397
  
  I am rejecting this response because:  Why is it my responsibility to obtain a proper warranty.  I am the consumer.  I have engage in a five figure contract with Power and I am the one who has to chase down ALL the Warranties.  This is NOT my job - it is Powers.

  Powers simply has to say - We have contact *** and having a warranty emailed or mailed directly to you.  Its really very simple and VERY VERY GOOD Customer Service.

  I have also contacted Angi's List - as Power was referred by them to me.  **** has asked for this same Warranty twice, on my behalf, and Power simply doesnt answer - just ignores.

  I expect Power to obtain the "non watermarked" warranty from *** and have it sent to me.

  Any other response is simply unacceptable.
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had one of my windows replaced under the lifetime warranty in 2023. When l noticed this replaced window was showing the same cloudy spots on the inside of the panels ( caused by an improper seal from the factory) l called the company. I was told they are no longer abiding by the lifetime warranty because they changed suppliers. And l would be charged around 1-1.3k to replace the window. I tried to no avail to explain to the representative that a lifetime warranty is just that. It doesn't change because you changed a supplier. I see many complaints online saying the same. It seems the company is realizing the products they have been installing for decades are not standing up and fulfilling warranty claims is becoming a financial strain. Unfortunately that isn't my problem. I just want my window replaced. Thank you.

  

  Business Response

  Date: 10/08/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  There is no charge for the replacement window sashes that have been requested, as the material defect you are experiencing is covered by both Power and your window manufacturer.  A Power representative has attempted to make contact with you to confirm the details of the replacements needed and to schedule the necessary appointment to properly address your concerns.  Please reach back out to Powers *************************** at the phone number below so that a representative may assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They upgraded an entire ****, damaged to others and broke a trellis. When I called to let them know that I was seeking compensation or being made whole via the plants and trellis replaced, they promised to only replace the trellis. I agreed and they said they would have it replaced at the end of the day. They failed to meet that deadline.

  

  Business Response

  Date: 10/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers local installation office in ****** has been in contact with you over the concerns with the trellis and bushes after the completed window installation at your home and has already agreed to reimburse you for both.  The reimbursement has already been processed and you should be receiving it within 5-7 business days.  We apologize for any inconvenience this may have caused and we are happy that we could come to an amicable solution with you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had siding done in October 2023, September 2025 we had water leaks, mold, and rotten wood. Power said they were not responsible. Took them almost a month to get back to us.

  

  Business Response

  Date: 10/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** was contacted and  notified of a possible roof leak on 9/9/2025.  Power did not install the roof on the home and only installed the siding, gutters, an entry and door and four windows.  Power was on-site four days later, on 9/13/2025, and a 3rd party contractor had already removed Powers siding, shutters, aluminum capping and vinyl trim and was in the process of re-installing it all.  Power had no opportunity to properly diagnose or address the concern as in the four days since Power had been contacted another company had been enlisted to make the repairs.  Powers warranties do not cover 3rd party repairs or work performed by 3rd parties and it expressly outlines that Power be afforded the opportunity to assess and address any concerns with work Power performed.  There is no way for Power to corroborate anything that your 3rd party contractor claims was true and therefore Power is not responsible for any of the work performed at the home.  We apologize for any inconvenience this may cause.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ****************
  *****************************

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had windows ***laced by Power Home Remodeling on 12/27/2013. I paid $10,500.00 for my new ***lacement windows. About 2 years ago I noticed a foggy look on the window at first I thought it was just dirty and needed a cleaning, so not the case. I called Power to ***ort what was happening, they told me they were having an issue with the windows they used on my project, the windows were leaking the gases in between the panes . They offered to change the ones that needed it for free, they knew there was an issue, never contacted me about the findings and should have just ***laced all of them. At the time when I called they said it would be 6 months or longer to get the new windows because they behind from Covid, it was almost a year and had to make calls to them to find out what was going on. When they came to ***lace one side of my bathroom window, I told the guy the other side needed to be done and he said he would put in the order for that, after trying to tell me it was just dirt, never heard anything after that, placed a call and it was never ordered. Now on 10/01/2025 I called because more windows are bad and need ***lacing, now I am told I would have to pay $180.00 per sash which 1 sash is an upper part of the window and another sash would be the lower part of the window so $360.00 to ***lace 1 entire window. This should never be, the company should be honoring these requests at no cost it was there issue and they knew about it. I have 18 sashes that need to be ***laced that would be $3,240.00 out of my pocket, I paid for the windows back then this is not my problem, Power needs to ***lace for free period. On the phone call today 10/01/25 the *** told me well we are absorbing most of the cost and this is all they are offering across the board and the $180.00 is your cost and their is no exceptions. This company needs to be shut down!

  

  Business Response

  Date: 10/05/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window project completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is no longer producing the line of window that was installed in your home.  Neither the color of your window nor the spacer system, which has been discontinued worldwide, are available any longer.  Manufacturers often change their products.  The great news here is that, with Powers assistance, your window manufacturer has secured the necessary materials and set up a special production line just for Power customers so that we can still provide you with a window sash that will work for your needs.
  
  Power has a long-standing history of taking care of our customers by doing the right thing.  We are happy to share that the cost of this solution is also being subsidized by Power and that the cost that Power provided you in the form of a written quote on 10/1/2025 is well below the retail value of the replacement window sash being provided.  In addition, all of the labor costs that would normally be provided under Powers lifetime labor warranty, ordering the materials on your behalf, receiving and warehousing the material, and installation, are  still covered.  The quote you were provided is good for 30 days.  If you wish to move forward with the replacement window sashes, please fill out and sign the provided quote through Powers Project Pulse app and a Power representative will be in contact with you to schedule their replacement as soon as your window sashes arrive.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23957888
  
  I am rejecting this response because:
  I do not Believe the customer should have to pay any money towards replacing defective windows that were put in, regardless of who covers what warranty. This is not any fault of mine nor am I going to accept that I have to take more out of my pocket!  This is a Power home Remodeling problem and they need to make good on it period! This is so unacceptable! 
  
  Regards,
  
  ********* *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/10/2025

  Good morning,
  
  During the in-home sales presentation when Power's Remodeling Consultant was on-site, the relationship between Power Home Remodeling and it's manufacturing partners is covered in detail and the specifics of the window being installed in your home are outlined.  The cost to manufacture, ship, warehouse, deliver and install a replacement sash in your home prior to Northeast Building Products termination of the warranty coverage was in excess of $500.  While the cost to the end consumer was free under the terms of the now-defunct warranty agreement, that was the cost to Power and ****************** Products and that would be the cost to the end consumer if Northeast Building Products could still provide a replacement sash for your home.  In lieu of this, Power has co-developed a replacement sash option for your home that otherwise would not exist.  In other words, without doing so, you would have no option to have the window repaired or replaced.  Furthermore, the cost of manufacturing, shipping, warehousing, delivering and installing this replacement window sash is only $180, far less than any alternative you will find.
  
  If you wish to move forward with the replacement sash service at the quoted price, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.  Unfortunately, there is no other remedy available.
  
  Thank you,
  **** *******?

  Director of Customer Support?

  ********************** Home **********************

  ?O: ***************?

  *****************************

  Customer Answer

  Date: 10/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23957888
  
  I am rejecting this response because: I feel we are being  misinformed. I do not feel us as the consumer should have to pay for a faulty window regardless of what it cost even if it is less then what the original price is! This is just bad business. They being Power should replace the defective windows at no cost to the consumer.
  
  
  Regards,
  
  ********* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased gutter replacement in February 2025. I have had many issues with this project. First the cost went up substantially from quote to final cost which I assumed would have been eaten by the company based on the quote not being done properly but the final straw is that I was lied to. The salesman told me that based on the wider gutters and downspouts I would not have to clean my gutters for 5 years. Its been less than 8 ************* are clogged. I think this is a horrible way to get a sale. I was adamant with the sales team that my main concern was maintenance. My previous gutters had leaf guards so that I didnt have to get on my roof to clean the gutters and I wanted to keep the low maintenance aspect of that. My calls to the support line seem to have no impact whatsoever. Just thought someone higher up in the company should know about the unethical sales pitch.

  

  Business Response

  Date: 10/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A copy of the signed project amendment that you agreed to before the project installation commenced is attached.  In it is the reason for why the price of the overall project changed.  The scope of the work of the project changed dramatically, as a large portion of trim, soffit and capping was added to the original gutter project.  This is additional work that you agreed to, as evidenced by your signature on the amendment, and the change in price is clearly outlined.  

  Additionally, Powers gutter warranties do not cover normal gutter clogs caused by debris or other environmental causes.  Powers gutter system is wider and deeper than traditional gutters and therefore the increased flow of water washes is able to flush most debris out of the gutter and downspouts, however Power can not guarantee that significant debris built up in the gutters will not cause a clog over time.  Powers gutter system also does not include gutter protection of any kind, and the addition of gutter protection to Powers gutters on homes in heavily wooded areas can mitigate the need for regular gutter cleanings, which are considered regular maintenance of any gutter system.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 10/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  
  

• Initial Complaint

  Date:09/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two men named *** and **** came to our home they said they represented Power Home Remodeling Group. They arrived on foot with no car in sight. My 85 year old father answered the door. They stated that they wanted to do a FREE inspection of his home to see if he was in need of any of their services. He thanked them but declined, but the men would not leave and continued to cajole and bully him to let them do the FREE inspection. This continued this for 30 minutes until I arrived home at which time they left without speaking to me. This is the second time they have been to our home. The first time I was home and shut them down immediately. I feel they are using bullying towards the elderly. My father was frightened when they left and is afraid that they will return and cause damage to his home. I spoke with a representative at the phone number on their leaflet. She stated that there was no manager available to speak with me but she would have one call me back (has not happened). I asked that these people not return to our home. She assured me they would not and that she put us on the do not call and do not knock lists. But frankly I didnt believe her. I WOULD SAY THE ELDERLY ESPECIALLY SHOULD BE WARY OF THIS COMPANY.

  

  Business Response

  Date: 10/05/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has added you to its local "Do Not Knock" list for the ********* metropolitan area.  This change my take up to 72 hours to go into effect, at which time you will no longer receive visits from Powers sales or marketing teams when Power is completing work in your community.  These are normal visits Power makes to the neighboring homes to introduce the community to Power and to offer incentives for new work, should any homeowners choose to agree to it, while Power is in the area.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************