Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  
• 

  Power Home Remodeling

  7701 Metropolis Dr Bldg 12 Austin, TX 78744-3125

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  
• 

  Power Home Remodeling Group, LLC

  41370 Bridge Street Novi, MI 48375

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sliding door and a window installed in my bedroom. During installation they hit a wire and created a 'dead short' in my wiring resulting in no electricity to that room. When I contacted them to complain they said something like that is rare and they did not believe me. They have no in house electricians so I had to hire one. My husband had to remove all insulation in our basement so the electricians could chase the wires to find the problem and fix it. They also had to cut a channel in my drywall in my bedroom to put the new wiring in, so now not only do I need insulation in my basement but I need drywall repaired and painted. All I was originally asking for was $300 to pay the electricians, which is NOT unreasonable for the damage caused. I told them this and they are disputing their accountability again. Everything worked in that room before they came. I keep contacting them and nobody gets back to me. They were supposed to come out after the job so we could sign off on the work before the loan payments would go through. Not one single person has come to my house to see the work or damage and they went ahead and started the loan payments without my ok or signing off on the job. If the BBB can't resolve this I'll go to small claims court to get everything fixed not just the original $300 I wanted. I'm done being reasonable.

  

  Business Response

  Date: 07/02/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers **************************** has processed a reimbursement for the $300 restitution requested to help address the electrical concerns that arose after the recent window installation at your home.  This reimbursement will be issued and mailed to you in the next 7-10 business days and will arrive in an unmarked, white envelope so take care to confuse it for junk mail.  If you do not receive the reimbursement by 7/18/2025, please contact Powers *************************** so that we may look into the cause for any delay.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Completed by Marys daughter) My mom has cognitive decline; she lives alone but can be confused, especially with finances. Power Home Remodeling came to her house on February 20. Somehow the sales****** got inside, stayed for 4 hours, and sold her windows for half her house what they agreed she could afford. She was not shopping for new windows, nor did she have the funds on her fixed income. She was given a tablet to sign, but no agreement was read to her, and she was not given a copy. She clearly did not understand what she was committing to (i.e. the total price, $11,378). They only gave her a number of $150/month. The following day, another man came to the house; the price slightly lowered. On March 18, a third ****** came and sold her a window and solar plan for $50,905. She signed the tablet he put before her, thinking this was for what they previously agreed to with solar. It was not made clear to her that this third sales****** included any additional windows. On April 1, the company sent a fourth man to the house further confusing her, never the same ****** twice. On this visit, he removed the solar, but this had created an additional $23,177 in windows that she wasnt aware of basically the remainder they agreed she could not afford on the first visit. She was vulnerable. They entered her house, disarmed her with long visits, took advantage of her, ran a credit check without her understanding, and sold her windows that come with a loan of $369/month over 14 years ($62,000). This was extremely predatory on an elderly woman who lives alone. She now has this debt without means to pay; she still doesnt understand. There was so much trickery on the companys part fostering confusion, the use of technology with a senior citizen, etc. Power Home Remodelings tactics included: aggressive sales, bait and switch, overselling and unwanted upselling, predatory pricing, deceptive sales tactics, ignoring customers needs, and false/exaggerated claims.

  

  Business Response

  Date: 07/02/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers Remodeling Consultants use the same sale presentation and technology with all of the homeowners that they are scheduled to meet with regardless of age, gender identity, race, religion or any other background.  ***** if the sales contracts, project specifications, completion forms, credit applications and project amendments that were signed by the homeowner are available through the Project Pulse app, which the homeowner has had access to since the initial sales consultation, and copies are available through Power at any time.  Copies of those documents are attached to this response.  Clearly outlined are the scope of work and associated costs with each project, which were known and discussed at the time the projects were agreed to.  Subsequent follow up appointments following the sales appointment and before the installation are a normal part of of the installation process, as are the ability to amend a project.  Nothing out of the ordinary occurred between Powers employees and the homeowner and at no point in time did the homeowner show diminished faculties, express that they suffered from diminished faculties, or was any other party involved in the sales and remodeling process.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/2016 10 year warranty 4 windows have leaked the gases out internally and are dirty inside of glass and cant clean them they told me the window isnt made anymore but would replace them for ****** each my warranty says install date to 10 years 100%11 years to 15 years 50%16 years to 24 years 75%25 years and beyond 90%

  

  Business Response

  Date: 06/23/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 6/11/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Power Home Remodeling (PHR) to install solar panels on our roof, along with completing other projects including gutter installation, attic insulation, and a new sliding door.PHR's Customer Bill of Rights promises a Lifetime Guarantee, stating: If there is a mistake, we will be there to make it right for the duration of time you own your home.The project was completed on May 15, 2024. Although we signed a certificate of satisfaction at the time, we had no way of knowing the solar panels had been improperly installed.We paid approximately $64K for the work, financed through ***********************Roughly six months later, after the first major storm in *********** since the installation, we discovered water damage on our bathroom ceiling. A roofing company confirmed a roof leak and advised us to contact PHR, as the issue appeared related to the solar panel installation.PHR initially sent someone who admitted fault and said theyd fix it. But a second representative later denied responsibility, claiming a nail had somehow punctured the roof from inside the attic.Since then, *** has made no effort to resolve the issue and has not responded to my last two ********* my own expense, Ive had two independent contractors assess the damage. Both pointed to improper installationspecifically, screws driven straight through the roofand recommended a formal roof leak test to confirm the source of the problem. Our home, built in 2018, had no prior leaks.The estimated repair costs exceed $22K, including ceiling damage and third-party removal/reinstallation of the panels. Despite all this, *** has taken no action to address or investigate the problem.

  

  Business Response

  Date: 06/20/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** has not received any communication from you since the roofing and solar project were completed at your home with regard to any issues or concerns that you are having at the home.  Please reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/01/2025

  I'm writing in response to Complaint ID: ******** against Power Home Remodeling (PWR) and the companys response (see below). I'm concerned by their claim that there is no record of our previous attempts to resolve the issue. In fact, their technicians have visited our home twice since we reported the problem.
  The first visit was on January 8, when their technician acknowledged that the issue was related to the solar installation. They returned on January 22 to perform a rushed patch job, but at that point reversed their position and denied that the damage was caused by the installation (I have saved their voicemail). We then contacted the main customer service line and were transferred to the local office, and we spoke to ****** ***** who again denied any responsibility. 
  At the suggestion of our insurance provider, ****, I called the companys main customer service line againbut was once more transferred to the local office and they claimed the hole in our roof was due to regular wear and tear. On February 12, I received a text message from that office with photos (I have the text message saved).
  To further evaluate the issue, we hired a roofing company and a general contractorboth of whom indicated the damage was more than likely caused by the installation. In March, I posted a review on **** in hopes of initiating written communication. *** responded to the post and asked me to email them, which I didtwice. I never received a reply.
  Given that their only proposed resolution is for me to call againrather than offer a direct point of contact or written communicationIm inclined to reject their response. I prefer to handle this in writing.

  

  Business Response

  Date: 07/01/2025

  Good morning,

  On 2/12/2025 a Power representative explained to you that based on where you are experiencing a leak and based on our prior inspections of the roof, the leak is not from the roof.  As stated previously, Power has not received any communication from you since that time, either to indicate that the other issues present at the home have been addressed or that the leak has persisted.  If you wish to discuss the concerns with the roof, please contact Power's *************************** at the phone number below and a representative will be happy to assist you.  Power will not be able to assist you otherwise.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am thoroughly disgusted with Power. We recently had some new windows put in. The work was great, no complaints there. 2 inspectors talked to us about siding. We weren't going to do it but they walked around the house and quoted us a price and we agreed to have it done. Materials and dumpster were delivered and an install date was set for 6/16. They called and rescheduled for 6/18. Fine. On the morning of 6/18 they showed up and said they could not do it with the solar panels up. That they were in the way of siding the dormer. Really? They installed soffits and fascia with the panels up. The 2 employees said nothing about this when they gave us the quote. They now want us to call the company and have the solar panels removed. If we would have been told this we never would have done it. We now have the material and dumpster in our driveway and no work getting done. My husband told them to do everything but the dormer and leave the material for it and he would take care of it himself. They said they wont do that. I am so mad I could scream. I want the house sided! The can skip the dormer area and leave us the material. Very unprofessional to leave us hanging like this. We even replaced a few others windows to make them smaller in anticipation of the siding getting done. Now we have a mess to look at. Thanks!

  

  Business Response

  Date: 06/26/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  On 6/18/2025 your siding project with Power Home Remodeling was cancelled.  The siding on the dormers could not be installed properly and without risk of damaging the solar array installed on your home without the solar panels being removed.  After discussing all possible paths forward. the project was ultimately cancelled.  The project installation had not yet begun, therefore the original siding on the home is in tact; no removal or alteration had taken place.  The material and dumpster have been removed from the property and you are under no further obligation.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Windows put into our home and there issues with some of the windows now. We bought these windows from Power with agreement and a Lifetime warranty in 2017. I contacted Power and they are not honoring the ***air/***lacement of the windows that are having issues. We went with this company due to the Lifetime warranty and now they are stating that I need to come up with more money to have these issue's ***aired/or ***laced? Why?? ******** warranty means just that, ********. They are not even 10 years old yet. I contacted the company to have them send me the information highlighted on MY warranty that states, the the manufacturer discontinues a window, that I need to pay for the warranty windows to be ***laced when this is a warrantied issues that the windows are having. They sent me a warranty from 07/2020 and it still does NOT state anything that they are telling me. I pointed that out to the customer service *** and have not heard back from them in regards to sending me my warranty information from 2017, that states what they are telling me or to contact me in having my windows ***aired/***laced per Lifetime warranty issued to me at the point of sale.

  

  Business Response

  Date: 06/23/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is no longer in effect, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to absorb some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 3/28/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************

• Initial Complaint

  Date:06/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was harassed and lied to by one of their sales people while I was at a festival. He asked if I wanted information mailed/emailed to me and I said sure and AFTER he took my information he said I was required to do an in-home estimate and I said I didn't want that, I only wanted a pamphlet of information sent to me (since this isn't even anything on our radar) and said no, I had to do an estimate and literally called their home office and started reading my information to someone setting up a time when I kept saying I didn't want someone coming to my home (mind you, I literally had my baby with me and was getting worked up). Now the person on the phone has my info and goes "okay you're set up for an appointment, thanks!" Now this predatory tactic has left a completely sour taste in my mouth of this company even WHEN we will be interested years down the line in getting work done. I consistently said no, that is not why I gave you my info, and completely got gaslighted. I WANT MY INFORMATION TAKEN OUT OF THEIR SYSTEM IMMEDIATELY AS I WILL NEVER USE THEM NOW.

  

  Business Response

  Date: 06/23/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has placed the contact information that you provided to Power on their national "Do Not Call" list.  This change may take up to 72hrs to go into effect, at which time you will no longer receive phone calls from Powers sales or marketing department about current or on-going promotions that Power is offering.  We apologize for any inconvenience this may have caused.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to replace the siding, windows and gutters in my home, for a total of $60,000. They "finished" the siding on 06/12/25. I immediately contacted the company with my complaints, and they had an unwilling approach to fixing the issues. The workmanship was worse than subpar, they just genuinely didn't complete their work, and tried to pass it off as a pre-existing issue with the house, that I could pay more to have resolved. I was never made aware of these "pre-existing" issues while the work was being done, and there was no attempt to make things right. they offered to replace some of the work, but I was told it would likely come out with the same result. I have suspended all work, until I talk with a supervisor, and was told "that likely won't happen" I have many more pictures and issues, they did work without permits, but lied and said they had the permits. any further questions, PLEASE reach out.

  

  Business Response

  Date: 06/21/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers Vice President of ********************* in the *********** region has already been in contact with you in regard to the on-going project installation at your home and is scheduled to be on-site to review any and all concerns you have on 6/23/2025.  We look forward to meeting with you and completing your project installation soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 07/04/2025

  They have come back to "repair" the issues, though this is the work of their reportedly best crew. Though the work is different from the first time, it is still no better than before, and certainly not seemingly professionally done. Now, two installations later, they are reporting that my fascia boards are rotted, though this was never reported as an issue from them in the beginning. Their overall solution, is to pay them to replace the three year old roof, and while doing so removing the fascia boards all together, in order to eliminate the need for the fascia. The main portion of the sales pitch was that we were getting "the look of a brand new home, without the cost of building new" coupled with a predatory "this is the price if you say yes now, but its double if we have to come back to sign papers". Now the story is, and to quote the ** of installations, "You don't seriously expect a home that old to look brand new do you?" ************ is not holding their end of the contract, and has falsely advertised. 

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago, 5/19/25, the ***************** Manager, **** *. came to my home to inspect the gutters and trim$9,000 worth of gutters/trim.He needed to get up into my attic space b/c I was told the only way to certify the warranty was to see the work (soffits) from inside as well...he would not take NO for an answer....tells me again about certifying the warranty so finally, I let him up therelo and behold he says he finds water damage He is very aggressive during his pitch for a new roofhe says that as management he can bundle the gutters and roof togetherhe writes all of this down on a piece of paper (which I am in possession of)says he can do both jobs for $24,900roof and gutters He shows me the figures. I see it on paperhow much it would cost and its monthly paymentI speak with my wife and we decide to put $10k downhe says to me that $10k will come off the $24,900 once the financing is sethe writes all of this down right in front of metells me the $10k will come off the loan as a down payment THIS WAS A BOLD FACED LIE At no time did he EVER say the cost of this project would be $34,000+my paper work that he showed me, DID NOT have that figure on itif it didI would have said **** told me the entire project would be $24,900not $34,900 Had I not looked at the financing paper when it came in, I would have never known I was deceivedat no time was the cost of both projects more than $24,900I call the company to complain...I tell them what I have in front of me...the figures that were agreed upon by my wife and I and their man **** *...all they can say is...you signed the agreement! Over and over this is what I am told...I ask for **** P to call me and to this date (6/12/25) I have yet to hear from the guy. Why is that? He's the ***************** Manager...the guy who told me b/c he is management, he can give me a better price...Sure he could. I was deceived!I just threw away $10k because of this companies deceptive practices!

  

  Business Response

  Date: 06/20/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Attached are both sales agreements that you signed, one for the first project you entered into with Power Home Remodeling for the gutters and trim at a cost of $9,712.48 and the other for the second project to have the roof installed at a cost of $24,626.54.  The price of each project is clearly stated on the first page above where you signed agreeing to the work.  The offer presented to you at the time of the roofing contract was to bundle the financing for both projects into one loan, which in turn creates a single loan at a higher value which in turn enables Powers lending partners to offer a reduced interest rate.  This financing option is what you exercised at the time you entered into the contract to have your roof replaced by Power but this financing option does not reduce the price that you agreed to for either project.  We apologize for any confusion you may have had regarding the financing options at the time.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23458714
  
  I am rejecting this response because:

  At no time did your ***************** man, **** ******, tell me and my wife the total cost of both projects would be over $34,000...You mention the word 'confusion' in your reply.  At no time were we 'confused' about the offer **** gave us. We were told b/c he is 'management' (see his notes), he could combine both projects for just over $24,000...we were not confused, we were deceived!!! 

  I knew the company would come back with the forms that were signed by me...typical response...it's on me right?...I WAS told by their man, both projects would cost $24,900 AND when I received the financing agreement, you would see the $10,000 I put down, come off the loan as a 'down payment'...thus the figure of $14,900 **** ****** wrote down when he was 'selling' us something that eventually was not true...Look at ****** notes, where does it say $34,900 for both projects?  We would not have agreed to doing the roof had we seen the TRUE cost of the two projects...

  I am 100% sure that what your sales **** (QA) does is a 'deceptive' practice.  Not sure if this would qualify for a 'bait and switch' practice but it sure sounds like it!

  One more thing, why would your QA guy, **** ******, who sold us this project, not call me back. I've left a couple of messages for him.  Interesting how he never came back out to check the work the roofing team did...isn't that what a ***************** Manager does?
  
  
  Regards,
  
  **** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/24/2025

  Good morning,

  Power draws up sales agreements and project specifications for every project Power agrees to with a homeowner so that there is no confusion over the scope of work and the price associated with it.  Powers sales representative was the only representative on-site having a conversation with you about the additional work, which is why a sales agreement and project specifications were drawn up and signed by you and Power's representative to reference in the future.  This is the scope of work Power provided, and it was the price you were charged for the work.  The note you provided is not a contact, nor can anyone at Power speak to it's relevance to the project you entered into or what part of the conversation this information may pertain to.  However, Power as a business does not perform work for free and you knowingly and voluntarily signed two sales agreements with two prices for two different projects, which is what you were charged for.  The amount you were charged for the work completed at your home is the correct amount and unfortunately Power is unable to assist you any further in the matter.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23458714
  
  I am rejecting this response because: Business is not addressing the deceptive practices used to convince me to agree to a new roof!

  Dear ****...

  You must think I am an idiot!  Telling me in your previous message the 'note' I attached is not a contract is insulting!!  I know that it's not a contract or an agreement that is to be signed.

  You and Power Home Remodeling are not addressing the issue of your deceptive practice to convince me to purchase the new roof!  Again, the chain of events went something like this:

  **** ****** told me and my wife, he would place both the gutter job and a new roof installation into one price. He was 'management' so he was able to do that for us. Look at the note and tell me where the price of $34,900 shows up?  You can't tell me that b/c it is NOT there.  At no time was that price ever mentioned to us. I then was told after placing the $10,000 down, it would come off the $24,900 total cost and would leave me with $14,900 to finance. This would show on the financing agreement. Also told to us by ****. None of this was true and you throw it all back on us.

  B/c I signed the agreement, this is what you are hanging your hat on...yup, my fault for signing an agreement that was discussed under false pretense. **** knew, from a previous conversation that I had with your *************** (he sold us the gutters), that had I heard the price of BOTH projects was to be over $30k, I would have said NO!!  That's what happened when ***** was here.  That figure is on the note as well along with ******* name...

  Your practices are deceptive whether you agree with them or not.  You want to easily blame me, the consumer, b/c I signed the agreement. I trusted Power Home Remodeling...**** ******...in the end, I lose out and not once have you addressed the deceptive practices...sad that you point the finger at me and discount everything I have written...I'm a smart man but I guess your ***, **** is smarter than me... 

  And I ask again, when I realized I was deceived by ****, and I called the office to speak to him, why has he still not called me back OR at least, come back to my house to discuss this issue?  

  
  Regards,
  
  **** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/27/2025

  Good morning,

  As was previously explained, and as was explained by Powers Remodeling Consultant during your ***************** appointment after the initial project installation, the offer you are referring to is a financing plan that Power can offer to homeowners should they opt to add additional work that would bring the potential loan balance above a specific threshold.  This is a financing option that Powers lending partners are able to provide and Power passes that opportunity down to it's customers in the event that they wish to exercise it.  A contract clearly outlining the scope of work for the second project and the additional cost to complete it was provided to you, signed by you, and confirmed by you when you signed a second completion certificate when the additional work was completed.  Providing all of this additional information to clearly show what you are agreeing to is not a deceptive practice and is as forthcoming as Power was during the sales process of the original project.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I replaced several windows in my house and the Power Sales person sold me on new shutters since mine were original (30-years old) but still looked OK. We decided to take his advice on these new "no fade" shutters and changed our color scheme. In only 5 years, the "no fade" shutters are trashed. They aren't simply faded, they are "ashed" as one GC called it. He stated that they are a bad batch of material and should be replaced. I called Power and they declined the replacement, stating "there is no such thing as no fade shutters" which I agree with, however these are "ashed". These lasted less than 5-years so there is clearly a manufacturing defect. She also stated that "the sales person was wrong and they don't offer no fade shutters". Regardless of the fade, they are grey in places where the die simply wore off.The Power support lady declined even sending someone out to investigate further and simply told me to paint them.

  

  Business Response

  Date: 06/18/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power Home Remodeling, as the installing dealer, only provides the labor warranty coverage on the project and does not manufacture any of the products that Power sells and installs.  All product warranties are offered through the manufacturers of those products.  The Mid-America shutters installed on your home are warrantied through the manufacturer and Mid-America's warranty coverage does not include any guarantees against fading over time.  If you wish to have the shutters replaced, please reach out to Powers *************************** at the phone number below and a representative will provide you with a quote for replacement shutters.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 06/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23457462
  
  I am rejecting this response because: Please understand, I am not stating that the shutters have faded.  I am stating that there is clearly a manufacturer defect in these shutters.  Attached is a picture of 1 (out-of-6) shutters.  You can clearly see that it is not faded uniformly, it is almost as if the material is bent and it stretches the color.  This is a flaw of the manufacturer and should be covered.  Also attached is the manufacturer warranty.  0-5 years is 100% covered which I am (now that I know the manufacturer that you used).  Show them the picture of the shutters, I am sure they have had other complaints and know about this.  They clearly have a warranty and as the installer and provider of this product, Power can go back to them for a warranty replacement for all of my shutters.  This is common practice.  Someone has to come to site to investigate further if you wish, I will not accept a "no" response with no attempt to rectify the situation, not even coming to my home to see first hand.  This will benefit Power in the long run as their legitimately could be a flaw in a product that you are selling, which I believe that there is.
  
  
  Regards,
  
  *** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/27/2025

  Good morning,

  The discoloration you are witnessing is due to the reflection of sunlight from the adjacent window.  As stated previously, the concerns with the shutters are not covered by the manufacturers warranty.  The proration of the warranty coverage does not apply to instances that are expressly excluded from the warranty coverage entirely.  As you can see in the section outlining what is not covered, "8) fading, chalking or accumulation of dirt or stains caused by normal weathering resulting from exposure to sunlight, extremes of weather and atmospheric conditions caused by the geographical location of the building and the cleanliness of the air;"  We apologize for any inconvenience you might be experiencing given the condition of the shutters six years after installation.  If you wish to have them replaced, please reach out to Powers *************************** at the phone number below and a representative will be able to provide you a price for doing so.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 06/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23457462
  
  I am rejecting this response because:  I understand your staying with your position however I am deeply disappointed in Power for this response and lack of engagement, especially after I have replaced all of my windows and doors with your company.  I will be sure to remove you from my list of contractors to replace my roof next year and inform everyone I know that you use sub-par products (similar to Window Wizards).  Please also remove me from any lists for repeat business.  Thanks-
  
  
  Regards,
  
  *** *****