Window Installation
Power Home Remodeling Group, LLCHeadquarters
Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 903 total complaints in the last 3 years.
- 246 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contracted them to do windows and siding. They came to install our windows - one didn't fit due to improper measurement. They installed two casement windows which won't open due to a clearance issue. Two more couldn't be installed because we have inset lighting in the sills, which they were aware of. The two windows that were installed were put in on top of rotted wood then flashed over by their installers and never reported. They are also installed inside the pocket and attached to our drywall and not in the socket where the existing glass was. The windows were not finished on the inside of our home, do not fit properly and made to fit by stuffing the large gaps with foam spilling over the frame. The screen on the casement was too large and was jammed in to fit. We contact them during installation, sent pictures of the work and they came out. They suggested shorter casements which won't match the other 4 in the front peak of our house. Also, their install manager didn't know how they were going to install the end window near our chimney. They said we need to remove our lighting - which we did, and were told to replace the rotted wood - only we can't since their windows are on top of it. We left two messages asking them to remove the windows so we could replace the wood and they did not respond back to our calls. We replaced what we could. Their VP agreed the work was not done properly and wanted to make it right. We tried calling him back several times and have not received a return call. Due to their lack of response and inferior window installation, we do not want them doing any further work on our home. We contracted an attorney to write them a letter cancelling our contract without penalty. They have not responded to his letter. We just received a call today that they are coming out to install windows on Monday. We tried to contact their VP again to discuss this situation and cannot get through to him or even leave a voice message.
Business Response
Date: 10/11/2022
Good morning,
Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
The letter requesting the cancellation of your project was received and your request was granted on 10/7/2022. The project has been canceled and you are no longer under any further obligation to move forward with the project. No monies are due.
Thank you,
Ryan F*******
Warranty Service Director
O: ***************
Power Home Remodeling
PowerHRG.com
Power Home Remodeling Group, LLC is BBB Accredited.
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