Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  41370 Bridge Street Novi, MI 48375

  
• 

  Power Home Remodeling Group, LLC

  12101 Tech Rd Silver Spring, MD 20904-1915

  
• 

  Power Home Remodeling Group, LLC

  2147 Route 27 Fl 2 Edison, NJ 08817-3365

  
• 

  Power Home Remodeling

  201 Jones Rd Fl W Ste 205 North Waltham, MA 02451-1600

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a representative from the company knock on our door today to say that they are in the area and providing free estimates for siding replacement. After speaking with him and the scheduler from the company we set an appointment for a few hours later. We received several phone calls from the company to confirm our information and the appointment. After we brought up that we currently have credit issues on one of the phone calls, we got a call suddenly saying that they are overbooked in our area and they will call when they have more availability. That felt discriminatory to my wife and I and the reason we were honest about our credit situation was that we didn't want to waste anyone's time, meanwhile the company was hot to schedule with us before we brought up the credit situation. That is not acceptable customer service when they were originally seeking our business without our request.

  

  Business Response

  Date: 03/21/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  We apologize that Power was not able to keep your free estimate appointment for the reasons provided.  If and when Power has representatives in your area in the future we will be sure you contact you to schedule a new appointment to discuss Powers product offerings and the services Power provides.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 04/03/2025

  I did not hear from the business, so I reached out to the company several times and got no response from them. I am unhappy with their response and that my complaint has been closed.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid over $18,000 for a whole remodeling project that include one large window and gutters to our house. The window project came out great, but the gutters project has been a disaster. There was nail stuff all over the surrounding of the house. Unfortunately, I never went through my shoe and had to be rushed to the urgent care due to the amount of blood loss. I have videos and pictures. Also, we feel the work was not completed. We have issues with one of the gutters.

  

  Business Response

  Date: 03/21/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** was in contact with you in regard to the gutter installation completed at your home.  The piece that you had called to advise Power had come loose is not something that Power had installed and was on the home prior to Power installing the new gutter system.  Power would not be responsible for a product Power did not provide and install.  This was the only concern with the complete gutter work that was brought to Powers attention during this conversation on 3/18/2025.  If there are additional concerns, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Replacement windows were manufactured incorrectly. Took about a year to get it "right," but we recently noticed there is still a problem, and the windows are still not right. Calls to Power result in no help--long periods on hold; I'm told someone tried to call me back but it went to voice mail, but I don't see anything in my voice mail. It is impossible to get an answer or even someone to take responsibility for sorting out the problem and coming up with a satisfactory conclusion.

  

  Business Response

  Date: 03/17/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Representatives from Powers *************************** spoke with you on Monday 3/10/2025 and twice on Friday 3/14/2025 about the concerns with the window project completed in your home.  A replacement window sash has been placed on order with your window manufacturer in order to rectify the issue and Powers *************************** will be back in touch with you to schedule a service to install the replacement window sash once your window manufacturer provides Power with an estimated delivery date for your order.  We look forward to having your window concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23065932
  
  I am rejecting this response because: Although I appreciate Mr. ********* reply, I don't see how the company can remedy the problem without coming out, checking out the discrepancy and taking measurements. Perhaps the remedy is based on the original dimensions of the windows? What is the source of Power's measurements? As the situation is now, Power's remedy might work or it might not. If it does, I'd be satisfied, but as it stands, it's a ******.

  Regards,
  
  *** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/25/2025

  Good morning,

  Power does not provide the window manufacturer measurements for grid location.  The manufacturer builds windows based off of specifications and parameters built into their system using the overall window make size and grid pattern that Power selects on behalf of the homeowner, and any adjacent windows size and grid pattern in the event that grids across multiple windows must align.  The window make size and grid pattern in the window in question as well as the surrounding windows Power installed are known, since it is the same size and grid pattern that Power provided and installed originally.  There is no ******.

  Powers *************************** spoke with you on 3/20/2025 and confirmed the replacement window sash is on order and at the present time Power expects the window sash to be delivered on 4/9/2025.  Once Power has the replacement window sash on hand, a representative will be in contact with you to schedule a service to install it.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 03/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively satisfactory to me, assuming that, once installed, the grids align. 
  
  Regards,
  
  *** ******
  
  

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a Power Home Remodeling representative(*****) come out to give us a price on a front door in December 2024. When he came out he asked if we wanted and we had him look at a sliding door that was hard to open. He said he saw signs of issues with the siding near the sliding door and asked if he could pop some of the siding off to inspect behind it. We agreed and when he was done he said he had bad news that there was water damage and that it was going to be all around the entire house due to the house not being wrapped. We had him give us a quote. He said it needed to be done immediately due to the water damage. Fast forward to January 2025 when the work was being completed and we find out that no wood required replacement. When we voiced our concerns about the use of unethical business practices we were told at least we have peace of mind now. We had peace of mind before we were told that a house we just bought had water damage behind our siding. The one manager(***) we talked to said we must be lying or have misunderstood the sales *********** There was no misunderstanding how the job was sold to us. We were also sold the job that they have the best workers installing the job, but have had many issues with the install. They have come out twice and there are still issues. We had a quality assurance manager ****** come to our home and say he would help us get all our issues resolved but after he left we contacted him and after the second time he told us to reach out to someone else. We are very upset with how this job was sold to us and have been trying to work with Power to resolve this issue but have gotten nothing but the run around. We spent a lot of money unnecessarily on this project that did not need to be completed as there was only water staining on the wood and not rot. We also never signed the siding completion form but Power shows we did. This in turn allowed them to withdraw the funds from our account without the project being fully completed.

  

  Business Response

  Date: 03/17/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers contracts include provisions for damaged wood, which are outlined on the first page of your project specifications page.  The final iteration of the contracted project agreement for your home does not include any wood replacement in the price of the project.  A copy of this, which you signed, is attached to this response. 

  Powers installation crew returned to your home to make final repairs related to the project installation on 2/28/2025, at which time you signed a completion form acknowledging the work had been completed.  Powers *************************** has not received any contact from you in regard to outstanding issues or concerns with the completed project.  Please call Powers *************************** at the phone number below if there any outstanding concerns that you wish to have rectified, a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 03/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23073151
  
  I am rejecting this response because:
  They have made no effort to rectify the problems. We have contacted **** who forwarded our concerns to *** and the ***************** but have gotten no response back. We submitted pictures to ****. As stated before we were sold the job due to the fact that we have water damage on all sides of our house but did not. We keep hearing how you care about the customer but have done nothing for us. 
  
  Regards,
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/25/2025

  Good morning,

  As previously stated, if you are experiencing concerns with the recently completed project at your home, please contact Power's *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:03/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 15, 2023, two representatives came to my home attempting to sell me some windows. On December 18, 2023, I reached out directly to Power HRG expressing my concerns about the representatives. I had asked Power HRG to remove all of my information and to refrain from contacting me or sending sales personnel to my home. On December 18, 2023, I received an email from ****** **** who confirmed that I was placed on the "Do Not Knock" list.On January 23, 2024, a representative from Power HRG came to my home attempting to sell me some windows. I told the representatives to leave my property as I am on the "Do Not Knock" list. I reached out to ****** **** on the same day and she indicated that she would verify with the Maryland office that my address is on the "Do Not Knock" list.On March 14, 2025, a representative from Power HRG came to my home. I sent the representative home immediately. I am infuriated by this situation and am appalled that Power HRG fails to respect homeowners' requests.

  

  Business Response

  Date: 03/21/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  We were able to confirm that you are on Power's Do Not Knock list in the state of *********  We apologize for any oversight that may have occurred that resulted in a representative visiting your home the other day and will take reasonable measures to ensure that it does not happen in the future.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2018 I contracted Power to replace my roof. @ a cost of $23619. On both 2/2024 and 3/2025 I sent Registered/Receipt Requested letters to both the CEO **** ******** and Co-CEO ***** ******* outlining my experience with Power, my issues with Power, and a request for justified cash compensation. Basically post installation, I had leaking issues by my skylight, which I NEVER had previous to the roof installation. After multiple visits and band-aid fixes, it was discovered flashing had not been installed...pretty basic one might think. Relative to my letters, I received no reply to either letter by either CEO..one would think some response/acknowledgement would be common business practice. I even followed up with Mr. ******** on LinkedIn after my first letter...NADA ! Post flashing, I had yet another leak (hence my second letter) but Power determined there was nothing they could do...must be the skylights themselves...the skylights that had given me no issues until the roof install. So now I have the expense of installing new skylights and simply requested the courtesy of being provided 4 bundles of shingles for the skylight install given all my issues. The best they could do was at cost. Copies of my letters are attached. As an FYI, the skylight installer stated given the banging on a roof install, the skylight seal can be broken, therefore I would submit my leaking issues are directly related to Power, as is the investment I must now make on three new skylights.

  

  Business Response

  Date: 03/13/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The skylights on the home were not replaced during the roof installation, they are, to Powers knowledge, original to the home and 32 years old.  On average, a skylights expected lifespan ranges from ***** years before they need to be replaced as they all inevitably fail.  Given the age of the existing skylights it is reasonable to assume that they had already failed or would fail regardless of which roofing contractor installed a new roof on the home.  Such an undertaking naturally disturbs the rest of the home and a compromised, 30 year old skylight is no exception.  Power attempted to service the roof and skylight flashing several times, for free under your roofing warranty, to no avail because the skylight itself was in fact the issue.  Power does not take responsibility for the age or prior condition of the skylight and acknowledges that replacing a 30 year old skylight is part of normal maintenance of the home.

  Power's roofing shingles are proprietary and they are sold exclusively through Power Home Remodeling.  At your request, bundles of shingles have been ordered and will be delivered to you to help facilitate the repair work that is being performed at the home.  The cost for those is well below market value and is in fact below the wholesale cost that Power paid for them in order to provide them to you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new windows installation project was completed a couple of years ago now I have an issue when it comes to claiming their warranty. One window cracked (itself, without any damage, showing a crack going from side to side). I opened the claim in the middle of August 2024. They told me to wait until February 2025. I called again at the end of February, and they refused to give any updates or target dates. They just told me I had to wait and hang up on me.

  

  Business Response

  Date: 03/11/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** placed an order on your behalf for the replacement window sash on the day that the concern was initially reported.  That replacement window sash order goes to your window manufacturer, who is the company that manufacturers and delivers any replacement window parts for your project.  To date, your window manufacturer has not provided Power with an estimated completion date or an expected date for delivery to Powers Chicago installation office, which is why at this time Power has not been able to schedule a service to install the replacement window sash.  Once your window manufacturer is able to provide Power with the necessary guidance, a Customer Support representative will be in contact with you to schedule that service appointment.  This same information was provided to you by Powers *************************** over the phone on 8/28/2024 and 2/28/2025.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my house sided in September 2023 by Power Home Remodeling. Less than 9 months later I had two panels on the front of my house show extreme fading. I contacted Power to enact the warranty and was told it would be a couple months before they could get repair service out to the home. In November I was contacted by the repair technician who indicated they would be out the following week. The day came and no call or tech. At this time I contacted the company again and was told it would be ******* before the tech could make it to my home. On the ******* date I was called and told it was too cold to do the repair and they would postpone until February 21, which I accepted. Come February 21 no call or technician again. This time the company has completely removed my appointment and refused to acknowledge any previous appointments. No future appointments have been scheduled and instead I am told I will hear directly from the technician when he is dispatched. Power has an app that is used to track appointments and no new appointment has been scheduled. I have called, messaged, and shared with their social media team without response.

  

  Business Response

  Date: 03/11/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's Regional Director of Installations in our ****** region has already been in contact with you and a service to repair the siding has already been scheduled for tomorrow, Wednesday 3/12/2025.  We apologize for any inconvenience the prior missed appointments may have caused and we look forward to having your siding concerns resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem started when I discovered the ceiling in my family room was wet. The room sits below my upstairs bathroom, therefore I hired plumbers to find the source of the leak and fix it. After some vetting the source of the leak was identified as the window in the bathroom which was installed by Power Home Remodeling. I reported the problem to Power Home in December, 2024. They scheduled a sight visit in January. After the initial visit (*******) they attempted to deflect the problem to the bathroom remodel. I insisted that a more experienced person should come out, and they agreed.A week later another window technician came out (***** ******). I assured him that I could easily duplicate the problem by pouring water in the window chanel. He said, that wouldn't be neccessary, then proceeded to take the window apart, removing and replacing screws, recaulking and resealing. He instructed me to allow the caulk/seal to cure for 72 hours, then I should test for leaks. After ************************************* the window channel and there was no leak. I repeated the test the following day with the same result.I reached out to Power Home (***** ******) and informed him that the leak was fixed. I also asked him about repairing my ceiling and reimbursing me the $395 I paid out to the plumbers for vetting/identifying the source of the leak. He said, the repair they would take care of but not the plumbers.Power Home (****** *******) approved the repair and gave me the go ahead to have it done by a contractor. After the repair work was done, I paid the contractor and Power Home reimbursed me ($1060). However, I repeatedly requested $395 reimbursement for the cost of the plumbers. Power Home denied my request. Stating that I should haved called them first and not the plumbers they do not pay for *********** question. Why would anyone call a window company first, for a leak problem that appears to be coming from a bathroom?The windows cost me $52,494.96.

  

  Business Response

  Date: 03/11/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power Home Remodeling was on-site to repair the source of the water leak around the window and has also arranged to complete the interior repairs to the drywall around the window that was damaged from the leak.  Power has upheld it's warranty promise in rectifying the issue and returning the damaged areas back to their original state.  Power did not advise you to call a plumber, nor did Power agree to compensate you for any costs incurred during the plumbers visit prior to that appointment taking place, so Power can not be held responsible that you elected to contact a plumber and incur that cost.  Power will not be reimbursing the cost of the plumbers visit for those reasons. 

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23028876
  
  I am rejecting this response because:
  The only way I could identify the source of the leak, was to hire a plumber.
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $33k for siding to be done. The salesman came to our house and stayed for two hours and wouldn't leave. We didn't even ask for a quote for siding. We inquired about landscaping to be done on a different website. Power called us so many times until we sat an appointment up. The workers did an awful job, damaging the inside of our walls, cut the wires to our doorbell so they won't work now without over heating. left asbestos siding everywhere, the yard a mess, and on top of it the siding is completely warped. Been complaining for months and they ignore and stall and you have to really hound them to get a response. The first time I called to complain about the work was right in the beginning, but they had already been paid so they wouldn't respond to me anymore. My dog still finds NAILS and asbestos siding and has chewed on it multiple times. Finally, the manufacturer of the siding offered to refund us, but less than $10k. Power HRGM charged over 365% of what is cost for materials and labor and is refusing to refund the money. They'll keep pocketing the money and making the manufacturer disperse the refund.

  

  Business Response

  Date: 03/04/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The settlement agreement you received from ************** Products was the result a manufacturers material warranty claim you submitted directly with the manufacturer.  This is typically a process that Powers *************************** would facilitate for you, on your behalf, as an inclusion of the warranty coverage that you were provided.  The manufacturers settlement and the issuance of the aforementioned reimbursement substantiates the conclusion that Power came to in November, which is that the siding was not installed improperly and instead there are manufacturing issues with the material itself that are covered by the manufacturers warranty.  The amount you received covers only a portion of the siding material on the home that is defective and it does not include the remaining siding, the underlayment, any of the window, door or garage caps, louvers, shutters or any other accessories included with your project.  It also does not cover the labor cost for the installed items not included in the settlement, the cost of Powers warranty coverage, the support Power has in place for it's customers, and many other benefits of using Power Home Remodeling as your home remodeling contractor.  This is why the settlement check provided by the manufacturer does not equal the entire cost of the project.  It should also be made clear that Power played no part in the manufacturers determination of fault or the amount to be reimbursed.
  

  Power Installation Managers have been on-site three times since the completion of the siding project at your home on 6/23/2023.  Power was able to rectify concerns with the siding project on those dates and was never notified of an lingering or new service concerns since the last visit to the home in November of 2024.  If there are any outstanding issues with your project please do not hesitate to reach out at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23014480
  
  I am rejecting this response because:
  I have on multiple occasions called Power to speak to them about these issues. Every time I was told I'd receive a call back and never did. Each time I called back they claimed to have no record of my complaints. After a year of trying, I wrote an email to have it documented. I was told to call, which I did and no one answered and nothing was resolved. 

  My yard was left a mess. My dogs and I finding nails in the yard, asbestos everywhere, foam pieces that ruined my grass, and sharp plastic from the siding. My doorbell is now broken and cannot be used. I requested several times for someone to come out and look at all the issues and they stalled and didn't come out for months. I had a huge crack in the house and the workers thought it was completely acceptable. Thankfully someone came out to give us caulk to match the color. All honesty, it looks awful and unprofessional. I'd be embarrassed to have my name on that work. 

  Each concern I bring up, they chose to respond to only one and ignore the others. For example, why was I charged about 365% more that what I should've been? Power doesn't need to pay for their sloppy work and lack of communication. I couldn't even communicate with the workers installing the siding. There was no project manager there. I understand covering certain costs and wouldn't ask for that back, but I seriously need some sort of refund from the company. Honestly, my perspective it feels like fraud from the unwillingness of the company to refund any part of money and allow another company to refund the money. 

   

  
  Regards,
  
  ******** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/07/2025

  Good morning,

  Powers pricing is consistent with the industry at large for the services Power provides and the quality of materials, installation and support that come with Powers projects.  We understand that the settlement you received from the manufacturer is the wholesale cost of the siding, which does not align with Powers pricing, and that is to be expected.  It was at your option that you signed the settlement, agreeing to the amount to be reimbursed, with full knowledge that it does not cover the full cost of re-doing the entire project with Power.  Power did not play a part in any of those decisions.

  If you are experiencing concerns with your siding project that you wish to have addressed, please contact Powers *************************** at the phone number below.  There will be no refund for any portion of the original project price.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************