Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  747 N Shepherd Dr Ste 800 Houston, TX 77007-1336

  
• 

  Power Home Remodeling

  8240 S Hardy Dr Tempe, AZ 85284

  
• 

  Power Home Remodeling Group, LLC

  701 Forest Point Cir STE A Charlotte, NC 28273-6631

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Power Windows in 2010 with the understanding that the windows would come with a double lifetime warranty. This warranty covers repairs and service and would be transferable to the next homeowner. However, I called Power and they said due to new ownership from the manufacturer they will be charging 180 per window sash for replacement. They said the new manufacturer will not completely cover the prior warranty. I was under the impression that the warranty was through Power not their manufacturer. What is the point of having such warranty when it will not be honored through the company due to changes in manufacturers. They said the manufacturer is charging them and they are basically forced to charge the consumer for services.

  

  Business Response

  Date: 03/27/2025

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.
  
  Because the product warranty is void, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to eat some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 2/28/2025 and again on 3/26/2025 and the most recent quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  
  Thank you,

  
  ?**** *******
  Director of Customer Support
  ********************** Home **********************
  O: ***************
  *****************************

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Soffits and gutters were installed and work was incomplete/shotty. There's gaps in the workmanship and they disconnected the wires up the side of the house leading to the satellite dishs and failed to tackle them back up the side of the house. I asked them to come and rectify the issues and they refused.

  

  Business Response

  Date: 03/26/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power representatives from Powers local installation office in ********** were in contact with you on 3/20/2025 and agreed to inspect the concerns with the siding and trim at the house on 3/27/2025.  A Power Production Manager will be on-site at that time for the entry door installation.  Service was not refused, and we look forward to addressing your concerns on 3/27/2025.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 03/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23118850
  
  I am rejecting this response because:

  We did have doors installed yesterday,  March 27, 2025, but there was no one on site to inspect or fix the issues regarding the prior install of the soffits and gutters. I was finally able to get someone to actually schedule someone from your company to come out in April to fix the issues. I will keep you posted on the progress. 
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/02/2025

  Good morning,

  As stated, the repairs have been scheduled with you to take place on 4/12.  We look forward to having everything resolved for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 04/12/2025

  
  
   Complaint: 23118850
  
  I am rejecting this response because:
  

  It's 4/12/25 7pm and they failed to show up to fix the issues and they failed to contact us at all. Complete lack of customer service. 
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/14/2025

  Good morning,

  We apologize for the missed service appointment on 4/12/2025.  We know what an inconvenience that can be.  Powers local install office has since been in contact with you and a new service date and time has been scheduled to take care of the concerns at the home.  We look forward to having everything resolved for you soon.

  Thank you,

  
  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: December 07, 2015 Amount Paid: $10,117.30 Business Commitment: Company installed 8 Model SL 2700 windows (17 sash's total) in my residential home. Company offered a limited lifetime warranty on windows and installation. Direct Quote from Power Home Remodeling Brochure: "Lifetime Warranty ; Every window is backed by a written, limited lifetime warranty against blistering, corroding, flaking, peeling or rotting of all extruded vinyl components, hardware, and insulated glass. You have our word on it." Nature of Dispute: All windows installed by Power Home Remodeling (PHR) are failing. Every window has what appears to be Mold Growth between the window pains. *** is claiming i do not have a warranty because the window company they used back in 2015 was bought out by another company. *** wants to charge $180 per Window Sash resulting in an additional cost of $3060 to replace the failing windows. *** is claiming that my warranty was with the company that installed the windows, not PHR. All payments and agreements were made through ***, not the company *** chose to provide the windows. Has business tried to resolve the issue: No, they company wants to charge to replace all windows and will not honor warranty. Seeking for Power Home Remodeling to honor their warranty claim and replace the windows at no cost.

  

  Business Response

  Date: 03/26/2025

  Good morning,

  
  ?Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  
  ?The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.

  
  ?Because the product warranty is void, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to eat some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 3/12/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.

  
  ?Thank you,
  
  **** *******?

  Director of Customer Support?

  ********************** Home ********************** ?

  O: ***************?

  *****************************

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my roof done in 2015 from power. I own a big house with a large roof. I chose the 50 year roof option (warranty included) ,so that I wouldn't have any problems. I did have a Leak in 2023 (Kitchen) and power responded promptly to fix ******** 03-25-2025, I discovered a bad leak again in my kitchen ceiling .(second time) , But this time its a big leak. It rained all day yesterday 03-24-2025, heavy at times. I called Power and they will not respond till June 18, 2025 . Power expects me to stay 3 months with a leaky roof. Power will not respond for 3 months this is Unacceptable.I wonder if anyone at power thinks this is acceptable.

  

  Business Response

  Date: 03/25/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's *************************** has been in contact with you in regard to your concerns with the roofing installation completed in 2015 and a service appointment has been scheduled for the earliest available date and time.  If an earlier appointment becomes available or alternative arrangements can be made a Power representative will be in contact with you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/26/2025

  This response from POWER  is unacceptable . Power scheduled my appointment for June 18, 2025 . today's date is March-26-2025. Am I to stay with a leaky roof and damage more of my kitchen ceiling and kitchen cabinets for almost 3 months?    (April showers coming)

  Is this business practice acceptable to anyone in charge at power ? Power should at least send someone to checkout my leaks. if this is not resolved in a week , which I feel is enough time to send a power representative to check the roof leak and damage to my kitchen ceiling and kitchen cabinets .

  I will have no choice but to look at other options  to get my roof fixed and hold power responsible for shoddy workmanship.

  Customer Answer

  Date: 04/01/2025

  This response from POWER  is unacceptable . Power scheduled my appointment for June 18, 2025 . today's date is March-26-2025. Am I to stay with a leaky roof and damage more of my kitchen ceiling and kitchen cabinets for almost 3 months?    (April showers coming) 
  Is this business practice acceptable to anyone in charge at power ? Power should at least send someone to checkout my leaks. if this is not resolved in a week , which I feel is enough time to send a power representative to check the roof leak and damage to my kitchen ceiling and kitchen cabinets .
  I will have no choice but to look at other options  to get my roof fixed and hold power responsible for shoddy workmanship.

  Customer Answer

  Date: 04/01/2025

  So today is 04-01-25 and there are 2 Power Trucks with about 8 men , working at ********************** which is a 1/2 block from my house . Power should send someone to inspect my roof leak.

   

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold windows under a contract that provided us replacement of windows with broken seals for life. Called company regarding a broken seal and they want to charge $180. Said they cannot honor my contract anymore because they are using a new company to produce their glass.

  

  Business Response

  Date: 03/25/2025

  Good morning,

  ?Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.?

  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.?

  Because the product warranty is void, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to eat some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 3/25/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.
  

  Thank you,

  
  **** *******?

  Director of Customer Support?

  ********************** Home ********************** ?

  O: ***************

  ?*****************************
  

  Customer Answer

  Date: 03/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23112667
  
  I am rejecting this response because:
  A salesman came to our door, sold us a product and a lifetime guarantee of free seal replacement. It is my belief that a company of integrity would do what needs to be done to honor that contract  rather than passing the cost off to the customer on a technicality. It is not the consumers fault that the company you worked with changed.  If I suddenly couldnt pay you after you installed my windows, it would be expected that I come up with the money to honor my end of the deal.  We were going to go to you for siding this summer but have decided against it to due to shady business dealings. Its too bad because we were originally impressed with the company but now feel like we were fast talked into a bad contract. Its not so much whether or not you can do this (that is up to lawyers and some lawsuits Im sure youll receive), but rather whether you SHOULD do this as a business who respects the customers who spend thousands of dollars with you.  I and many if your  other customers done have the time or money to fight this in court and Im sure you are capitalizing on that. Until then, all I can do is advise those that may seek out your company to stay away and find one that commits to the contracts they set. 
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 16 windows back on 3/12/2014 with life time warranty. I called in the past to have some of my window sashes replace and they replaced them with no problem, I had to wait a few months but they were replaced. I called the service department on 3/24/2025 to report 6 window sashes that needed replacement, they told me that I have to pay 180 dollars per sash if I wanted them replace. Once I paid the 180 dollars for a sash, that sash would then be cover under a life time warranty. What happen to the life time warranty?

  

  Business Response

  Date: 03/25/2025

  Good morning,

  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  
  The lifetime guarantees provided to you for the window projects completed at your home consist of a product warranty and a labor warranty.  Power, as the installing dealer, provides the labor warranty.  The product warranty is offered through the manufacturer, not Power.  Power does not manufacture windows and instead is partnered with several window manufacturers who offer warranties for the products, much like a car warranty is offered by the vehicle manufacturer and not the dealership from which you bought the car.  The manufacturer of your windows, ***************************, is both no longer producing the line of window that was installed in your home and is under new ownership and that ownership group has made the decision to no longer honor the product warranty associated with your windows.  This was not a decision that Power had a hand in, nor is it one that Power supports, however as the provider of the warranty it is their prerogative to do so under the terms of the warranty as they are written.

  
  Because the product warranty is void, Power incurs a cost when ordering replacement parts for your windows.  Whereas the replacement parts would have been free under warranty in the past and therefore no cost would have been passed on to you, now Power does incur a cost.  In an effort to mitigate the downstream effect of this change to Powers customers, ********************** has elected to eat some of this cost and is only charging a portion of the product cost to you, the homeowner.  That cost is outlined in the quote that your received from a Power representative on 3/25/2025 and that quote is good for thirty days.  Powers labor warranty is still in full effect and the labor cost to replace the defective window sashes in your home is still covered at no cost.

  
  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 03/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23112466
  
  I am rejecting this response because:I was never told that the window manufacture was being resold or going out of business. It looks like there were other window manufacturers when I purchased these windows but never given the options to choose. I'm the ******* owner of this house and had the contractor grade widows for 12 years and had no manager problems with them  when I purchased these windows. I had these widows for close to 13 years and had to replace over 13 window sashes in the 13 years but as long as the sashes were being replaced with on problem I didn't complain. Now I have 6 widow sashes to replace at a cost of 180 dollars per sash. *** chose to work with this widow manufacture, so they should make it right and replace my windows. Thanks
  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/02/2025

  Good morning,

  Power was partnered with one window manufacturer in 2014, which is the manufacturer of the windows in your home.  The product warranty became void when that manufacturer was purchased, stopped producing that line of window, and stopped honoring the warranties on windows produced prior to new ownership taking over.  Whether or not you were notified of this change does not change the fact that the company responsible for upholding the product warranty is no long doing so.

  Power has been able to come up with a solution for you that is simpler and less expensive than purchasing new windows, however that solution is not free.  If you wish to proceed with the replacement window sashes for your windows at the price discussed, please reach out to Powers *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

   

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got sidings and gutters installed in 2021. In about 10/2024 I called for my first warranty issue of sidings that flew off. Now, here we are today with my second time dealing with a warranty issue with this company. The first time I called I was given a repair date for 3 months later which I was beyond frustrated about this wait. However, I figured this will be repaired and shouldn't have to deal with this issue again. But, here we are a few months later and two of the sidings once again flew off (the same sidings that were just repaired a few months prior). Now, I am being informed once again I have to wait another 3 months. I called today and was given an appt for 6/5/25. However, when I made this purchase I was told anytime you have an issue we will come out right away and fix the problem. I would like to know if there is any assistance that BBB can provide to get this repaired a lot sooner than 3 months. I don't understand how this company can have an A+ and this is the type of customer service they provide.

  

  Business Response

  Date: 03/26/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power's *************************** has been in contact with you in regard to the concerns with the siding installation completed at your home and a service has been scheduled to rectify those concerns on the earliest available date and time.  If an earlier date becomes available a Customer Support representative will be in contact with you to make alternative arrangements.  We look forward to having the siding repairs completed for you as soon as possible.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial installation with Power was windows, roof, siding and shutters in May 2023.Three shutters flew off in September. The shutter repair was originally scheduled for March 2024. After numerous calls to the company to request an earlier date, repairs were pushed up to December 2023. No one showed up on the day of the December appointment. I contacted a Power representative, who was present during the initial install. He was able to get the repair rescheduled for January 2024.On Wednesday, March 5, 2025, several panels of siding blew off my house, in a different location. Ironically, I was scheduled for an unsolicited installation appointment on the 10th. When Power called to confirm the appointment for new business, I told them about the siding issue. Power cancelled the appointment because of the siding damage. I have been attempting to confirm a repair appointment ever since, unsuccessfully. I have made several telephone calls to the company. I have been on hold more than an hour without a being connected, on multiple occasions. I have even tried three times to go through the installation department to speak to a live person to explain the situation. Each representative was more indifferent than the last. No one would help me. I kept getting transferred to the same line, where I would remain on hold indefinitely. I tried to contact the Power representative who helped me before. But he was unable to help me this ******* siding continues to blow in the wind and the damage continues to worsen.This is the second time in 2 years that repairs are required on the work done by Power Home. And the second time that I am having difficulty getting the work repaired. The fact that Power is available to keep appointments to solicit new business, but unavailable to make and keep appointments to repair their existing work is misleading and deceptive.

  

  Business Response

  Date: 03/26/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Powers *************************** spoke with you on 3/7/2025 in regard to the concerns with the siding installation completed at your home.  A service to re-secure the loose siding panels was scheduled for Tuesday 3/25/2025 and the siding was successfully re-secured on 3/25/2025.  Power has not been notified of any other issues or concerns with either project completed at your home and no other concerns were noted by Powers Installation Manager while on-site on 3/25/2025.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 03/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23098180
  
  I am rejecting this response because: 
  While I appreciate your attention in re-securing the siding, it would have been better to speak to me directly.Your reply reads as if the service of the repair was scheduled because of my initial call. It was not. I was not made aware of the service appointment. I was not at home at the time of the repair. And I was unaware that repair was completed. 
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a 1 day roof install which took 2 days, which was no problem. I was supposed to get my gutters installed on 3-20-25. I get a call from the install manager saying they cant come out due to weather, the problem is, the weather is perfect where the job is supposed to be done. My project has been pushed back for not thoroughly checking the weather where the job site and not where the crew actually is. Not very happy at this point though out this whole process thus far and delaying my gutter install does not help.

  

  Business Response

  Date: 03/24/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Your gutter installation has been rescheduled for 3/31/2025.  Power's local installation office in ********** has been in contact with you to confirm these alternative arrangements.  We apologize for any inconvenience and look forward to having your gutter project completed for you soon.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************

  Customer Answer

  Date: 03/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23092660
  
  I am rejecting this response because:
  They never responded to the unacceptable pictures that were sent to show how the crew cleaned up. 
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased new windows for our entire house (11). We feel we were lied to on the quality of these windows. Our previous windows were of better quality than our new windows. The sales person told us we would be able to open our shades in the winter and our house not be freezing like our old windows, complete lie. As the weather got colder, we had so much condensation on the inside of our windows. Adjusting the humidifier did nothing but make our house dry. As the weather got really cold, the condensation turned to ice. Then would melt and leave water on my would window *****. We had remodeling done in our kitchen and our installer discovered there was a cold draft coming in from the bottom of the window and did not see any insulation under the window. I called customer service and was told it would be 3 months before someone could come out to inspect. I complained and it was moved up one month. The service guy promised me he would personally come out and insulate all the bottom of the windows himself and see if that fixes the problem. Well he did not come, instead a crew was sent that didnt speak the best English. They have now left many of my windows with scratches and chips, so now my new windows look like c*** Two days after the apparently added more insulation we had a cold morning and still had condensation. I wont know how bad it is until next winter when its super cold again. I still feel a cold draft coming into my house.We paid almost $17,000 for these very low quality windows. We gave them a $10,000 check and took a loan out for the balance. We are extremely disappointed and have no interest in dealing with them trying to fix our windows again. We are worse off after they supposedly fixed the. Still a draft, still condensation, and now scratched up windows. Please help us. I feel the sales *** push how amazing these windows arethey are not. Like I said my previous windows were better. We have lived in our home 25 years and never had this problem.

  

  Business Response

  Date: 03/24/2025

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The service on 3/14/2025 to insulate underneath the windows installed in your home was completed and Power's local installation office in ******* confirmed with you that the necessary step to reduce the radiant heat and cold was completed successfully.  You did not voice any additional concerns at that time and you have not contacted Power Home Remodeling since then to express any other concerns. If you still have concerns with the window installation completed at your home, please reach out to Power's *************************** at the phone number below and a representative will be happy to assist you.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************
  

  Customer Answer

  Date: 03/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23089985
  
  I am rejecting this response because: I thought I had mentioned that they did come out to add additional insulation under the windows 2 weeks ago and in addition they scratched up my windows. Leaving them looking like c*** I did not pay $17,000 for windows all scratched up. This is the reason I have decided to file a complaint with the BBB. Also, as I mentioned in my original complaint, a couple days after they supposedly added more insulation under my windows we still continue to get condensation and cold drafts. Again, as I mentioned my previous windows that I had for 23 years never had condensation. The quality of these windows is very poor. See pictures I added to the original complaint of scratches on the exterior vinyl of the windows. Now what should I do? Im extremely disappointed.
  
  Regards,
  
  ******** ************
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/25/2025

  Good morning,

  As previously stated, please reach out to Powers *************************** so that a representative may assist you with your window project.  To date, Powers *************************** has not been notified of any additional concerns.

  Thank you,

  **** *******
  Director of Customer Support
  ********************** Home ********************** 
  O: ***************
  *****************************