Reviews
This profile includes reviews for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 40 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrandi D
Date: 12/22/2024
1 starI took advantage of their referral program which offered a $2000.00 bonus for referring new businesses. I submitted a referral back in May that qualified me for that bonus. I sold my business in October and also urged the new owners to use Shift4 as well which they did. I didnt submit a referral for them. I followed up regularly, and was finally sent a W9 in November. I asked the *** when I would receive my bonus. She said payments are submitted on December 20th which I was excited about right before Christmas. I followed up December 17th and did not receive a response. I contacted customer service December 20th and was advised the *** ****** did not have a direct line. She would forward my info to ******. Next thing I know, I receive an email Im now disqualified. I read the terms again. I sent a text to my sales *** in which I was told me closing my account should not disqualify me because people that arent customers receive the refer bonus. I have been patient almost a full year and now Im told this a few days before Christmas. I have referred so many customers without submitting referrals because I belong to a lot of Coffee Business owner groups. Now I feel terrible because if this has happened to me. How many others are scammed by this referral program.
Shift4
Date: 12/24/2024
Hi ******,Were sorry to hear about your disappointment. For further assistance, please direct any communication regarding this matter to Legal Support at ****************************, or via email at *********************************************** Our team is available Monday through Friday, 9:00 AM to 6:00 PM ****** this time, we are unable to locate an account associated with your information. Please reach out to us at your earliest convenience so we can investigate this concern further.Thank you,******* S*******Brandi D
Date: 01/02/2025
I have already taken every route available to me. Nothing seems to work! You want the referrals, but you don't want to follow through with paying for the referrals. I just want everyone who checks these reviews to know what type of an experience they will be faced with it they use your point-of-sale system and have any issues. When I email or call my issue is put off. They will act like they are working on the issue but it never gets resolved.Review fromChristy R
Date: 11/09/2024
1 starNot a business owner, but a user of their system. Worst ever. Not for any business looking for speed. Updates ruin any fixes we made to our inventory. Havent been able to balance a drawer since we implicated it. (1 yr ago). Every employee hates that they cant increase the font size. It is minuscule & in a fast paced bar/restaurant, it slows even the fastest server down. I would not recommend this to my worst enemy. *** also reviewed this on their website but somehow it hasnt shown up..wonder why?Shift4
Date: 11/09/2024
Hi *******,I'm truly sorry to hear about your experience, and I want to thank you for bringing this to our attention. Were here to help and would like to learn more about the details of your situation so we can better assist ****** the moment, were unable to determine the specific location youre referring to, but well be reaching out shortly to gather more information. In the meantime, please know you can reach us directly at ********************************************** or by calling ******************, Monday through Friday, 9 am to 6 pm Eastern.We appreciate the chance to support you and work towards making things right. Thank you again for allowing us the opportunity to improve your experience with our system.Warm regards,Legal Support TeamReview fromBrad K
Date: 10/18/2024
1 starShift4 uses hard sell tactics to convert merchant services. They shut down our credit card processing system in an effort to get us to convert to a new system when the software still had thirty days (according to ****) the Supervisor for the Echo system. Written communications with customer retention department would never provide an expiration date for existing software. Cheating a ************* by not providing a detailed written proposal further muddies the ethical business practices of this organization. ******Shift4
Date: 10/20/2024
Hi Brad,
We are very sorry to hear of your disappointment. It appears
that our conversion team has been reaching out to you to assist you with upgrading
your system. Please contact the conversion team via 1-855-331-9224 Monday -
Friday, 8 AM - 6 PM EST.
Our team will continue to monitor your account and remain
available should you have any additional questions or if we can be of further
service via [email protected] or 888-276-2108 x7525 Monday - Friday, 8 AM - 6 PM EST.
Thank you,
Amber SotoReview fromJustin D
Date: 10/02/2024
1 starWithout a doubt, one of the worst experiences I've ever had with a company. I completed an ownership change in April 2024, they double charged for months (charged for both accounts) even while reaching out to the *** assigned to my accounts. I've sent all their equipment back and now they are refusing to refund any of the money for double charging and stating that even though we did an ownership change that doesn't remove the prior account, i would have had to manually close it. So they kept both accounts open and charged for both of them. I understand why their overall rating is a 1.09. Its a complete scam and i wouldn't recommend anyone do business with them. Stay far, far away as they are a sham.Shift4
Date: 10/07/2024
Hi ******,I thank you for the opportunity to assist you. Please allow me an opportunity to review all of your accounts and Ill reach out to you. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.Thank you,******* S*******Review fromroger a
Date: 08/14/2024
1 starconstantly have issues getting funded they also set up a ghost account billed me double and refused to refund my moneyShift4
Date: 08/16/2024
Good morning,I thank you for the opportunity to assist you. I have reviewed your account and your account has not been getting double billed. You have had a few accounts with us so I am sure that you are aware that you have Statement Fees and Equipment Fees as per your executed agreements. If you feel that this is in error, then please contact our team for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm EDT.Thank you,Legal SupportReview fromChristine Y
Date: 08/12/2024
1 starShift4Shop used to be 3DCART but they bought it a few years ago and ever since then everything has been a nightmare to say the least. I first started using 3DCART back in 2009 for 15 years, so I am a living archive of the entire history. As much as I wish I had good things to say about them, unfortunately, I am here leaving my last farewell review before finally moving on to other platform after dealing with and tolerating uncountable problems and issues, both technical and customer service wise. I know everyone who is reading here is a business owner who has no time to waste, so I will make it quick. DO NOT INVEST you time to establish business on this platform or with them. They have zero respect nor understanding what it means to establish and invest in a business. I regret spending $10,000 to customize when it was 3DCART back then if I had known this s***** company would take over and make all of your lifetime's worth of contribution useless. If anything, they will exactly hold your own investment as hostage to charge you the absurd unitary monthly subscription fee of $316! (if you have shopped around, this is nothing close to reasonable market pricing). I should have filed a small claim for my money back on customization and moved on way earlier but I just couldn't because I just had way too much to lose after building my business here with years and $$$. The management teal is horrible to say the least and is impossible to reach; it took me 1+ years to talk to "highness" in this company when my store broke down after their series of forced "update". If anyone is up for collective lawsuit, I am totally down for it, but I am filing a small claim for the customization fee for the time being for sure individually.Best wishes for all small and little business owners.Shift4
Date: 08/13/2024
Hi *********,I appreciate the opportunity to assist you. Unfortunately, I am unable to locate an account from the information provided. Please reach out to our team directly for expedient service via ****************** or ********************************************* so we can locate your account and see what can be accomplished.Thank you,*******************Review fromRobert M
Date: 08/05/2024
1 starThe **** of **** fees; they are a nightmare. I am stuck in my contract for 7 more months, then it's goodbye. They just reach into your account and take what they want.Shift4
Date: 08/06/2024
Hi ******,I am sorry to hear about your concern. Your account has been with us since 2015 so you are aware of typical billing and end of term based upon your executed agreements. It appears that you have had some recent chargebacks which needed to be addressed. Please note that the *********** only allow a small window for you to respond with supporting information. Please respond accordingly.Please do not hesitate to inquire with our team directly should you have any additional questions via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.Thank you,*******************Review fromElana R
Date: 06/17/2024
1 starWorking with them is like going to the 7th level of h*** and not being able to exit. I've been trying to cancel our gateway for over a week. They say I can only do it on by phone. When I call and tell them I want to cancel they put me on hold for 10 minutes and then hang up on me. Emailing them only opens up a fake ticket and then they close them without doing anything. They claim they never received our CERTIFIED LETTER!!!! Most companies have an online cancellation form you just sign. Not Shift4. They torture you so they can steal your money. AVOID!!!!!!!!!!!!!Shift4
Date: 06/18/2024
Hi *****,I am so sorry to hear about your experience. I would like to help address your concern in a timely manner. Please forward a copy of the cancellation letter you referenced to ********************************************** for expedient response. Thank you,******* S*******Review fromTrey F
Date: 06/05/2024
1 starThis is a horrible company. Anytime we had an issue, it would take hours to get customer service on the phone. The hardware is clunky and slow. The software can't execute simple functions like substitutions necessary for restaurant POS systems. Their reward system is abysmal. Nothing is user-friendly. We switched to Toast, and when we requested our gift card liability report, they demanded a $1000 fee to send it. It's OUR data. We own that data, and they just house itand they're holding it hostage for a fee?! I was livid. DO NOT DO BUSINESS WITH THIS COMPANY!Shift4
Date: 06/18/2024
Hi ****,I am so sorry to hear about your experience. There is a fee for the service you requested and can address once you are ready. Feel free to reach out to our team directly when you are ready via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Thank you,******* S*******Review fromNadia B
Date: 04/26/2024
1 starWorst company ever. Highway robbery. Left me without working equipment for two months during the busiest season ever. I had to fight with them to get two months of processing fees waived! I had to file a BBB complaint to get them in the restaurant to fix THEIR equipment. When I changed processors after EIGHT years they tried to bully me and say their contract automatically renewed. We blocked them out of our bank account, blocked them from our email, and moved on. Best of luck to these blood letters. We really need to take our power back from these companies! Cash is king people. Use it!Shift4
Date: 04/26/2024
Hi *****,I am sorry to hear about your experience. I have tried to locate an account for you in order to look into it myself. Unfortunately, I ma unable to locate one. Please reach out to our team directly so we can identify your account and discuss with you via ****************** for expedient service.Thank you,*******************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.