Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Shift4

  3501 Corporate Pkwy Center Valley, PA 18034-8232

  
• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift 4

  1737 N Main Street Ext Butler, PA 16001-1327

• 

  Shift4

  1491 Center Crossing Rd Las Vegas, NV 89144-7047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business has been closed din the end of July. Shift 4 continues to try and pull fees that are unauthorized and have never been agreed upon. They hide letters regarding increases in a part of the system you would not go into and we NEVER signed up for paperless communication. Nothing has ever been sent in the mail. They are now trying to charge $800 plus dollars fees that was never agreed on and they refuse to send a label for us to return the equipment. They will not clear our account and customer service is horrible. No one willing to assist or rectifiy this situation. We closed due to health decline yet money keeps trying to be pulled even though it shows no revenue for the past several months. Then we referred someone and the old program was refer and the people had to keep for 60 days and you receive the referral bonus of $2000. Now they have changed it so the person has to have a $10,000 revenue before we get the bonus which was never told to us. They just kept saying resubmit and then kept denying it.

  

  Business Response

  Date: 10/22/2025

  Hi La'neika,
  
  I am sorry to hear about your experience. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter will be addressed by our team via ****************** or ********************************************** Monday-Friday 9am-6pm ET.
  
  Thank you,
  ***** ****

• Initial Complaint

  Date:10/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed after reviewing shift 4s Finacial Overviews and bank statements with deposit statements that money was missing from my credit card deposits. After reviewing what my deposits should have been, minus their Documented credit card surcharges. From June 1-September 8th I noticed we were missing $7126.00. I called and put in a concern with support. After a few weeks, I finally for them to look into it. Their answer was that the missing money was surcharges on employee tips after their regular surcharges. And their solution was to eat the costs or have my tipped employees pay the surcharge which is illegal in ********. This was not disclosed to us, we only agreed on 4% on the initial charge. When I got frustrated with support, he claimed well how else are we going to get our money for adding the tip through processing. I said they were double charging and double dipping and he said he would look into it further and refuses to respond back to my calls or concerns now. Amount stated is only through September 8th, Im sure they have taken more money since then. When asked about changing the way my fees are taken out from, they stated they couldnt change it nor charge my bank that they have to take it out of my deposits. My also concern is that this missing money that they state is surcharges for tips, is NOT documented anywhere upon our access.

  

  Business Response

  Date: 10/02/2025

  Hi *******,
  
  I am sorry to hear about your experience. Any communication regarding this matter will be addressed by our team. You can reach us via ****************** or ********************************************** Monday-Friday 9am-6pm EST. In the meantime, please allow me an opportunity to review everything and I will reach out to you.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ******* Schaffer 

• Initial Complaint

  Date:09/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shift4 and a *** system provider misrepresented that Shift4 was the only processor that could be used with the *** system. It was also represented that both the *** system and SHift4 payment processing were good products. Within 1 month of using these two it was discovered that nothing they represented was true. There were so many problems. I would call for help and submit tickets only to have thge tickets closed without resolution. Fast forward, I replaced the systems. I paid for both the old and the new for 6 months just to be sure the old system was the problem. Once it was certain that the problem was the old system I called to cancel Shift4. Shift4 ran me through circles but eventually i got through to thge "relationship team" I was told cancelling was no problem. Then I was transfeered to specialist of some kind who then played me this recording stating I have two options to cancel. I found it unacceptable to be told no problem then to be extorted for money. I withdrew my ACH authorization. Shift4 keeps trying to draw off my bank without permission and I was forced to put a stop payment on at my bank. Fast forward, I get another attempted draft thius time for 10x the money. I call and again I get the person that offers the recording. This time they try and coerce me into paying $8500. This is 10x the value of the minimum fees of the contract, including an admin fee. I have been researching Shift4 and apparently I am not alone in the scam. The best resolution is to close the account immediately and call it a day. I have even offered to pay them a $400 cancellation fee, to which the $8500 fee was offered. Eventually they decided they could reduce it to about $1500 if I paid that moment. Very scam vibes.

  

  Business Response

  Date: 09/16/2025

  Hi *******,
  
  I am so sorry to hear of your disappointment. I have check your account and do not see the billing that you referenced. That said, I do see the typical billing has occurred and all billing is in accordance with your agreements. I will reach out to you to discuss. In the meantime, any questions regarding this matter is to be submitted to ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ******* Schaffer 

  Customer Answer

  Date: 09/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23891476
  
  I am rejecting this response because:
  
  It does nothing to address the complaint, it only tries to shift the situation back to thier never ending scam conversations. 
  Regards,
  
  ******* New
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 09/22/2025

  Hi *******,
  
  I am so sorry to hear of your ***************** an effort to help resolve this concern, I will try to reach out to you again to discuss. In the meantime, any questions regarding this matter is to be submitted to ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ******* S*******

  Customer Answer

  Date: 09/23/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23891476
  
  I am rejecting this response because:
  
  The business continues to attempt to extort my business for 1000's of dollars. I have offered a settlement amount that is equivalent to the stated minimum charge, which is more than fair, and 100% more than I owe for a service I will not use. If this company chooses to close the account immediately with zero money or accepts the reasonable offer I have given, we can close this complaint. However, this company has a history of charging excessive fees, having vague or missing terms and etc. They cannot provide me with a full and complete contract that states the actual term of the contract and all terms in effect and any change history. Considering the misrepresentations made by SHift4 that lead to our engagement, the lack of a full contract, lack of good faith, and repeated attempts to access my bank account after ACH permission was withdrawn, I consider this contract null and void. Other people need to be aware of this company and their tactics. Insist on PRINTED documents in all dealings with this company. 
  Regards,
  
  ******* New
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/06/2025

  Hi *******, 
  
  I appreciate the opportunity to continue to assist you. All fees are as per your executed agreements. In an effort to help resolve this concern, I will try to reach out to you again to discuss. In the meantime, any questions regarding this matter is to be submitted to ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ******* S*******

  Customer Answer

  Date: 10/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23891476
  
  I am rejecting this response because:
  
  It does not address the issue, nor attempt to resolve anything, It might also violate Consumer Protection laws, unfair business practices, and other statutes governing unconscionable pricing, terms, conditions, etc. This business has no desire to come to a reasonable resolution without a legal involvement by sticking to boiler plate language, pre recorded statements, and pressure tactics and threats. The only communication from them going forward is a letter stating the account is closed with a zero balance for my records. I do not have any equipment of theirs, so the matter would be done. I have offered a compromise and it has been rejected and returned with a threat and a $8,000 increase of fees threat. I am confident a court could see their behavior as egregious and abusive. 
  Regards,
  
  ******* New
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/24/2025

  Hi *******,

  We understand that you may prefer that your executed agreements be modified to align with your current standing. This is why a courtesy exception was provided to you and remain available to you until November 24, 2025.

  Please contact our team directly should you have any questions about the courtesy exception that was provided to you via ********************************************** or ****************** Monday-Friday 9am-6pm ET.

  Thank you,

  ******* ********

   

  Customer Answer

  Date: 10/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23891476
  
  I am rejecting this response because:
  
  It fails to address the issue, and actually is considered a unauthorized solicitation for payment. They are only responding to BBB in order to show a response to the BBB through this complaint system. warning to all: Do not do business with SHIFT4. 
  Regards,
  Regards,
  
  ******* New
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAMMERS AND THEIVES!!!!! I would like to say that this is a terrible terrible company, and that they are absolute thieves. I tried to go ahead and get a refund for them for services I have not used. An account that I was not aware of was created in January, and my card information was used for this, then they billed me around 4 times with each time being around $40 a month. They did not send me a single invoice not one at all, I only found out about the charges when I looked at my bank account. I was not even sure who in the world shift4shop was so I went ahead and called the number on file for them. They picked up and told me that they would help me get it sorted out. They never called back, I sent an email and they said that for services rendered they could not give me a refund. No services were rendered no invoices were sent, no confirmation email of creating this company was even made. I have some random email from them. I tried logging in to the account that they had on file and it said the account was deleted. This is a scam of a company and I will let everyone know it. They still owe me my $156 dollars until they pay me back I will not rest. If they ever wish to give me my money back then all they need to do is contact me and I am fine with getting my money back, and even deleting some of my negativereviews.

  

  Business Response

  Date: 09/04/2025

  Hi Liam,
  
  I am sorry to hear about your concern. Please allow me an opportunity to review everything and I will reach out to you. In the meantime,any communication regarding this matter is to be addressed via ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  Thank you,
  ***** Soto 

• Initial Complaint

  Date:08/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a signed contract from August 2023 with no annual fee fees checked off on the box meaning zero annual fees. They have deducted $555 from my bank account as of August 1, 2025 with a rate increase of 150% per device with only notifying the customers via a ********************** business portal which I have not looked at in over a year due to medical reasons. I did not authorize this charge nor am I liable for an annual fee and was not legally notified of the increase THIS IS FRAUD!!! I have filed complaints with the ***, the ***, and my state Attorney General.

  

  Business Response

  Date: 09/21/2025

  Hi ******,
  
  I am sorry to hear about your experience. Please allow me an opportunity to review everything and I will reach out to you. In the meantime,any communication regarding this matter is to be sent to ********************************************** or ************ Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ******* Schaffer 

  Customer Answer

  Date: 09/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23786081
  
  I am rejecting this response because:  

  Legal support has been notified, has done nothing to resolve this matter and as you can see from the attachment, the woman that responded to the BBB complaint is also the woman that emailed me months ago stating that they have the right to do this!!!!   This is FRAUD!!!!
  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 09/26/2025

  Hi ******,
  
  I am sorry to hear about your disappointment.All billing is in accordance youre your Agreements. You are notified via Merchant Notifications of any changes to billing with at least 30-days notice. Please allow me an opportunity to reach out to you again and we can discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ************ Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you again soon.
  
  Thank you,
  ******* Schaffer 

  Customer Answer

  Date: 10/09/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23786081
  
  I am rejecting this response because:
  As stated before ******* S******* is the only one that is answering the BBB complaints or responding to any legal references regarding my account.  I have asked to speak to someone other than this person and apparently out of 4000 employees. She is the only one in legal support that is responding to anyones complaints.   I attach the contract showing that on section 7. I have zero annual fees.    If you want me to pay annual fees, then you shouldve had me sign a new contract. You cant just decide youre going to charge an annual fees and put a notice in a portal and expect people to take that as legal notification.    THIS IS FRAUD!!!!!
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/10/2025

  Hi ******,
  
  I have reviewed the options that ******* provided to you and can discuss when you are ready. As you are aware, all billing is in accordance with your agreements. That said, ******* provided you with two options as a one-time courtesy exception. I will reach out to you to discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ***** ****

  Customer Answer

  Date: 10/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23786081
  
  I am rejecting this response because:  yet again a response from *****!! Are ***** **** and ******* ********* the only two people that work in legal support and can answer BBB complaints?   And no, you did not provide a valid legal notification, and my contract has zero annual fees as stated in the image previously . In accordance with Georgia, annotated code 9-11-5, service via a business portal is not a legal valid way to notify someone that you are changing their contract and you CANNOT change someones contract without their CONSENT!  It must also be noted that Shift4 is under much scrutiny for *** annuities FRAUD and fraudulently billing their customers!!!   Its all public information. And as I told ***** on the phone when she called me to offer me yet another false deal if you continue to contact me, I will press charges for harassment..

  This company needs to be audited federally!!!
  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 10/17/2025

  Id like to know why the BBB is closing complaints without putting the information out for other merchants to see??   ******* *****??    I submitted a complaint I provided evidence and now my complaint is not going to be listed under the complaint section for this company with the other 130 something complaints that have been filed since August 1??
  

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contractual agreement with Shift 4 for credit card processing. Contractual obligations have been met as far as cancellation terms. The original contact was 3 years 2019 to 2022 and an additional 2 years 2022 to 2024 We canceled May of 2025.. They incorrectly stated our contract renewed on the very month we canceled, We were unable to speak to anyone with authority. They insisted we pay a "buy out fee" or pay 12 months of charges. They sent the list of charges including monthly fees and fees for handheld units we had sent back. In addition, they have attempted each month to withdraw "processing fees" in the amounts of 100's of dollars for transactions that they are no longer even processing. No statements reflecting what these charges represent are ever sent. In July alone it was over *******. We have been informed by other companies that have used Shift 4 that they have experienced similar unethical behavior. In order to prevent Shift 4 from what I call stealing money from our accounts we have had to block the transactions. My bank has contacted me saying the Shift 4 has tried to slightly alter their withdrawal info to get around the blocks. It is just disgusting. We were with Shift 4 for over 5 years and paying our end of the fees etc.. Probably overcharged. This sneaky practice of trying to charge an exorbitant "buy out" fee and continuing to attempt withdrawals for transactions that are literally not taking place has no place in the business world. I have made others aware of these practices.

  

  Business Response

  Date: 08/26/2025

  Hi ******,
  
  I am sorry to hear about your concern. Please allow me an opportunity to review your accounts and I will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ***** ****

• Initial Complaint

  Date:08/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has fraudulently and unethically stolen money out of my checking account and refuses to refund it. They were never authorized to charge me fees but they did so anyways and now they are forcing me to pay an additional fee to stop doing business with their unethical company. I'm not the only business they have done this to as their call line is days on end with complaints. I am very seriously hoping this turns into a class action lawsuit because this business is unethical and has committed theft through wire fraud.

  

  Business Response

  Date: 08/20/2025

  Hi ****,
  
  I am sorry to hear about your concern. Please note that any and all fees are applied to account as per your Agreements. Please allow me an opportunity to review your accounts and I will reach out to you so we can discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ******* S*******

• Initial Complaint

  Date:08/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This merchant service provided me with a terminat that worked intermittently. It was replaced when someone hacked it. A year later the terminal screen said to update software and what to press. When I did, it quit working. I was too busy to call the company at the time. I wasn't using it for several months. When I discovered that they billed my bank $250. I called. They said it was an annual fee. I told them to cancel the contract and refund the fee as I would not be using their broken terminal. They did cancel but would not refund the illegally overpriced annual fee. They claimed it was in my contract agreement that I had signed that they could and would charge it. I pulled it out and saw that the fee line was blank. The agent said that the agreement stated they could charge what they wanted so long as they gave customers 30 days notice. However, it was up to the customer to log on every few days to get this notice. Nothing was sent to my email (which they had). The agreement stated their rules were in the Merchant Processing Agreement. The Merchant Processing Agreement stated the rules were on the Application Agreement I had signed. I was not given any rules when I sign the Application. The Company wishes their Customers to **** for them on their website. If I had known that they charge their Customers each month for using the terminal, charge their customers each month for NOT using the terminal, charge for canceling the 30 month contract, Charge for PCI compliance even though I had complied to it. Charged for an annual fee that they could change ***** nilly, I would not have joined. The annual fee began at $99. but this Aug 8, 2025 they charged me $250. even though I have canceled 7 days after I became aware of what they did. I will no longer use them. EVER AGAIN!. I also warn others about their shady practices.

  

  Business Response

  Date: 08/13/2025

  Hi ****,
  
  I am sorry to hear about your experience. Please allow me an opportunity to review everything and I will reach out to you. In the meantime,any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ***** ****

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner and harbortouch shift was my processor for credit card payments. I recently closed down and called 30 days before and was instructed no fees would be taken out as long as I closed before August 1. I closed on July 28th and called them that day to close again was told no fees. August 1st I was charged ******. I called and was told this was a mistake and it would refunded. Got several emails saying resolved. I would get my refund but I had to wait. I been checking my account daily for this refund today I received an email saying it was fees for the last year. I was completely lied to and taken advantage

  

  Business Response

  Date: 08/12/2025

  Hi ********,
  
  I am sorry to hear about your disappointment. I have reviewed your account and see that your account is closed and the $291.01 you are referring to is a credit that was applied to your account on 8/10/********* review your bank statement and feel free to reach out to our team directly should you have any additional questions regarding this matter via ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  Thank you,
  ******* S*******

• Initial Complaint

  Date:08/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm processing my credit card payments with Shift 4 Payments. On August 1, 2025, Shift 4 Payments charged my account with $500.00 for an "anual fee" becauset they are offering a 24/7 service, unlimited replacement of equipment and something else that I didn't ask for.When I talk with their customer service, an assistant say that they can refund me the amount only if I extend my current contract for another year, after the termination of this contract, that in my case is December 2025. That means that I'm in the obligation of working with them one more year, something that at this point, I don't like because of the obligation per se. If I decide to cancel my contract today, I'll be charged with an early termination fee.

  

  Business Response

  Date: 08/08/2025

  Hi *****,
  
  I am sorry to hear if your disappointment. Please allow me to review everything and I will reach out to you. In the meantime, our team can be reached directed via ********************************************** or ****************** Monday-Friday 9am-6pm EST.
  
  I am looking forward to speaking with you soon.
  
  Thank you,
  ******* Schaffer