Business Profile

Credit Card Processing Services

Shift4

Headquarters

Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

132 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sales re (pineapple POS) never disclosed contract said we were signing for 12 month free equipment. We completed our 12 months of service as stated then we were hit with a cancellation fee that was again never disclosed. We would never switch howevver the system never worked we had crash after crash techs on site filling out tickets etc. Nothing was ever resolved except the excuse of it was our internet. We have 6 other locations with the same issue we all cant have bad internet. I would like:Cancellation fee - $1215.70 Gift Card report fee -$1000 Annual program fee - $250 (charged after I cancelled) refunded
Business Response
Date: 08/08/2025
Hi *******,

I have been assigned to help you with your concern. Please allow me to review everything and I will reach out to you. In the meantime, our team can be reached directed via ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I will be reaching out to you soon.

Thank you,
***** ****
Customer Answer
Date: 08/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ****
Initial Complaint
Date:07/12/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift 4 is holding our payment for our merchant account after they assured us they would process our business. We are a kratoam distributer and they claimed we could easily do over $100K in volume a month as long as they setup our configuration to mask the traffic. It was working very well but then they decided the rates were not high enough and wanted more cut in the sales. This was a high risk business and we did not have ability to change the rates easily without other issues. They refused to negotiate then held our pending funds until we agreed to their new rates. Not a good business to deal with when they change their contracts on a whim. We attempted to escalate to management but they threatened us that they would shut down our business too if we said anything else. They said they have guys in ***** that can do this easily to us but never heard from them again. Overall would say not the best company to deal with in the payments industry. Shift 4 owes our reserve payout and has not provided it to us after several months of messaging with their ****
Business Response
Date: 07/16/2025
Hi ****,

I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I am looking forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Overcharging credit card processing fees by about 61%. Wont adjust until I sign a new 30 month contract
Business Response
Date: 07/02/2025
Hi ****,

I am sorry to hear about your disappointment. The owner of this account has not approved you to be able to address their account on their behalf. That said, I certainly want to be sure to assist you. Please allow me an opportunity to review everything and I will reach out to the owner and see what can be accomplished.

In the meantime, any communication regarding this matter is to be submitted to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

Thank you,
******* Schaffer
Initial Complaint
Date:06/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift4 is a point of sale company selling and supporting registers for businesses. They informed me about a piece of hardware (a credit card pin pad) that was soon expiring and had to be replaced. I initially purchased the (2) credit card pin pads from them and now they were requiring me to purchase new ones. I was confused because my credit card pin pads worked fine. The replacement would cost approximately $1000. I received notice of this on 4/25/2025 and then Shift4 began issuing me fines on 5/1/2025. They are issuing $150/month for "non compliance". I have now accumulated $300 in fines and counting. I need some help to resolve this. (i) Not enough notice was not given, (ii) it is unfair to issue fines and (iii) it is a predatory sales practice to force me to replace a working piece of hardware at MY cost. Thank you,*****
Business Response
Date: 06/20/2025
Hi *****,

I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be addressed by our team via ********************************************** or ****************** Monday-Friday 9am-6pm EST.

Thank you,
***** ****
Customer Answer
Date: 07/03/2025
The companys message just said they are looking into the issue. They did not say anything that resolves this case or problem. Please re-open this case as its still pending. Thank you.
*****
Business Response
Date: 07/08/2025
Hi *****,
I am sorry to hear about your disappointment. Unfortunately, I am unable to locate an account for you and I have reached out to try to assist. Given the safety and security of your account, we will need to discuss with you directly. I will be reaching out to you again shortly.
In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you.

Thank you,
***** ****
Customer Answer
Date: 07/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23461149

I am rejecting this response because:
I am a customer. ******* ******* Is my Enterprise Account Manager. I am providing this information so that you can locate my account

Regards,

***** *******

Business Response
Date: 07/11/2025
Hi *****,
I have been reaching out to you but have been unsuccessful. I will need to speak with you so I will try again. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you.

Thank you,
***** ****
Customer Answer
Date: 07/21/2025
Please reopen this complaint. The company is stating they cannot confirm me as a customer. I provided more information to their request and Im awaiting word back from them.
Business Response
Date: 07/22/2025
Hi *****,

We have reached out to you numerous times in order to discuss your account and you have remained unresponsive. Since we are not able to locate an account for you, you will need to call our team directly so we can assist you.

Please contact us via ****************** since we will need to be able to verify your information.

Thank you,
***** ****
Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Shift4/****** for a POS system, but I have never used the equipment or activated the service. I contacted the company shortly after receiving the equipment to request cancellation, but they refused to cancel without charging a $2,209.48 early termination fee.Despite my repeated requests to return the equipment and cancel the account, the company continues to charge me $197 per month for non-use and so-called equipment maintenance. I have explained that I am not using the system and that my business has not operated.I believe it is unfair to charge monthly fees for a service I never used and to demand such a high penalty under these circumstances. I am a small business owner and cannot afford these charges.I am requesting that Shift4:1.Cancel my account without the early termination fee;2.Stop charging monthly fees;3.Arrange to retrieve their equipment at no cost;4.Refund any monthly charges that were withdrawn after I requested cancellation.
Business Response
Date: 06/05/2025
Hi *******,

I am so very sorry to hear about your concern. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Please allow me an opportunity to review everything and I will reach out to you.

I look forward to speaking with you soon.

Thank you,
***** ****
Customer Answer
Date: 06/15/2025
Response to BBB Complaint #********

Dear BBB,

Thank you for following up.

Unfortunately, nothing has changed since my original complaint. Shift4/****** has not canceled my account, and they continue to attempt to withdraw money from my bank account, despite the fact that I have never activated or used their system.

In early June, they attempted to charge me $197 plus an additional $60, even though I do not have sufficient funds in my account. I am now being told that they will continue to charge me $269 every month until I pay a $2,209.48 early termination fee, which I believe is completely unfair under the circumstances.

I also had a very unpleasant experience speaking to a company manager, who spoke rudely to my husband, constantly interrupted him, and made no effort to help resolve the situation. The tone was disrespectful and dismissive.

Since December, Shift4/****** has withdrawn about $1,000 from my account, and again I have not used the system for even one day. My business has not been able to open yet due to reasons beyond my control, and I simply cannot afford to continue paying for a service I never used.

I am again requesting that Shift4:

Cancel my account without the early termination fee;
Stop all future charges;
Arrange to retrieve their equipment at no cost;
Refund the charges taken after my original cancellation request.

Thank you for your continued support in helping resolve this issue.

Sincerely,
******* *********
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my account with shift4 in June of 2024. I closed my business. They claimed i had a contract that went to February 2025. I disagree but the refused to close the account. They provided no service after June 2024. They never closed my account and have now claimed they auto renewed my account and I must pay to close it. No service was provided for the past year and they are just trying to rip me off.
Business Response
Date: 04/28/2025
Hi *******,

I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and Ill reach out to you. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:04/23/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small retail business owner. I signed up with Harbortouch/Shift 4 and fulfilled my original contract term. When I went to switch processors, they told me they had renewed my contract and were going to charge me for their lost income. When they finally quoted me a number, they had increased it to include the fees that would have gone to **** and **********. It was basically everything and the kitchen sink,I was advised to talk with the attorney general but decided to start with the BBB.I am asking they cancel the renewal and my contract at no charge since I met my end by fulfilling the initial period.
Business Response
Date: 04/25/2025
Hi ******,

I am sorry to hear about your experience. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
***** ****
Customer Answer
Date: 04/29/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because:
this was received from legal. They arent willing to work with From: Shift4 Support [***************************************************************]
Sent: 3/28/2025, 12:27 PM
To: ********************************
Subject: New Message in Regard to Shift4 Case# ********

Good afternoon ******,

All Shift4 contracts are one-year terms that renew automatically on the install date. Our system indicates your installation date was 1/5/2022 , which means you have 10 months left on the term.

Shift4 offers two different methods of cancellation based on this information. This information as well as the confirmation of the option that you choose will be provided to you in email for your records.

*The first option is referred to as a Auto Renewal Opt Out Closure, and is defined as: *
Your account will remain in a pending closure status until the end of the term. You, as the merchant, will still be responsible for any applicable monthly fees related to the processing agreement, which include monthly service fees and any applicable equipment fees that relate to your service agreement in the estimated amount of $149.99. Your account will be closed within 72 hrs after your term date has been reached.

Breakdown of your estimated monthly fee of $149.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
$75.00 (*** inactivity fee-Every thirty days that the *** system goes with zero activity you are billed *** inactivity fee)
Total: $149.99

*Keep in mind that pending the closure date your account will still be applicable to be billed any annual or semi annual fees that fall throughout the months that you are still open.

*The second option we provide to our merchant is an immediate closure, and it is defined as: *

Shift4 will charge a one-time direct debit to your bank account that represents the remaining months you have on your processing agreement and any related service agreement. Your merchant account will be closed within 72 hrs of this agreement being verbally accepted and the receipt of payment via direct debit.
We at Shift4 believe in transparency. With that said, at the start of this conversion I provided you with the months left on term. I wanted to translate that term length into a dollar amount so we are setting the right expectations for this cancellation process. The total amount for your cancellation will be the following: $749.99.

Breakdown of the $749.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
Total: $74.99
Length of time length on current term: 10 months
74.99 x 10=$749.99

Thank you,

2025 Shift4. All rights reserved

Regards,

****** ********

Business Response
Date: 04/30/2025
Hi ******,

I am sorry to hear about your rejection of our initial response to this complaint. As a reminder, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I will reach out to you to discuss your account.

Thank you,
***** ****
Customer Answer
Date: 05/01/2025
What do I do next there are only two options accept There isnt anything to accept this will close the case

or reject again.
Customer Answer
Date: 05/06/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because:
they had me speak to legal again. They wont post their pricing offer on this sight ??

Regards,

****** ********

Business Response
Date: 05/07/2025
Hi ******,
Thank you for the opportunity to continue assisting you.

Legal Support is actively addressing your concern. For any updates or further communication regarding this matter, please contact us directly at ********************************************** or by phone at ******************,Monday through Friday, 9 AM to 6 PM Eastern.

To protect the safety and security of your information, we are unable to share specific details online. However, we remain fully committed to supporting you. If you have any additional questions or concerns, we strongly encourage you to reach out to our team directlywere here to help.

Thank you,
***** ****
Customer Answer
Date: 05/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because: this is exactly what they offered from Day one. It is not what they would be receiving at all. Most of these fees are forwarded to the individual credit card processing companies This is what they want below
contracts are one-year terms that renew automatically on the install date. Our system indicates your installation date was 1/5/2022 , which means you have 10 months left on the term.

Shift4 offers two different methods of cancellation based on this information. This information as well as the confirmation of the option that you choose will be provided to you in email for your records.

*The first option is referred to as a Auto Renewal Opt Out Closure, and is defined as: *
Your account will remain in a pending closure status until the end of the term. You, as the merchant, will still be responsible for any applicable monthly fees related to the processing agreement, which include monthly service fees and any applicable equipment fees that relate to your service agreement in the estimated amount of $149.99. Your account will be closed within 72 hrs after your term date has been reached.

Breakdown of your estimated monthly fee of $149.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
$75.00 (*** inactivity fee-Every thirty days that the *** system goes with zero activity you are billed *** inactivity fee)
Total: $149.99

*Keep in mind that pending the closure date your account will still be applicable to be billed any annual or semi annual fees that fall throughout the months that you are still open.

*The second option we provide to our merchant is an immediate closure, and it is defined as: *

Shift4 will charge a one-time direct debit to your bank account that represents the remaining months you have on your processing agreement and any related service agreement. Your merchant account will be closed within 72 hrs of this agreement being verbally accepted and the receipt of payment via direct debit.
We at Shift4 believe in transparency. With that said, at the start of this conversion I provided you with the months left on term. I wanted to translate that term length into a dollar amount so we are setting the right expectations for this cancellation process. The total amount for your cancellation will be the following: $749.99.

Breakdown of the $749.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
Total: $74.99
Length of time length on current term: 10 months
74.99 x 10=$749.99

Thank you,

Regards,

****** ********

Business Response
Date: 05/13/2025
Hi ******,

The information that has been provided to you is in accordance with your agreement. That said,our team has provided you with the information requested along with a reasonable courtesy settlement offer which may have occurred after your follow up. If you have any remaining questions regarding this matter, then please contact us directly via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern so we can discuss.

Thank you,
***** ****
Customer Answer
Date: 05/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

Customer Answer
Date: 05/15/2025
Accept their offer
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Por medio de la presente, me dirijo a ustedes para expresar mi total inconformidad * profunda molestia por la injustificada retencin de fondos pertenecientes a mi negocio, los cuales ascienden a aproximadamente $20,000 USD, correspondientes a ventas realizadas desde el jueves [coloca la fecha exacta].A pesar de que mi cuenta bancaria fue previamente verificada * aprobada por su sistema, * de que he enviado todos los documentos solicitados (recibos de servicios pblicos de mi casa * negocio, copia de mi licencia de conducir, nmero de seguro social, etc.), no he recibido ningn depsito ni una explicacin ****** lo cual ha generado una grave afectacin a la operatividad de mi negocio.Cabe mencionar que tanto *o como mi manager hemos realizado mltiples llamadas diarias (alrededor de 5 por da) buscando una solucin, sin recibir respuestas concretas ni acciones por parte de su equipo. Esta situacin es inaceptable, abusiva e irresponsable, * me est impidiendo cumplir con mis obligaciones como empresaria (sueldos, proveedores, materia prima, etc.).Por este medio EXIJO la liberacin inmediata de los fondos retenidos. De no recibir una respuesta clara * una solucin efectiva en un plazo no ma*or a 24 horas, proceder a tomar acciones legales correspondientes * a presentar ****** formales ante la ************************ (***), el Better Business Bureau (BBB) * cualquier otra autoridad pertinente, por prcticas comerciales abusivas * retencin indebida de dinero.

Translation:I hereb* express m* complete dissatisfaction and deep anno*ance at the unjustified withholding of funds belonging to m* business, amounting to approximatel* $20,000 USD, corresponding to sales made since Thursda* [insert exact date]. Despite m* bank account being previousl* verified and approved b* *our s*stem, and me submitting all the requested documents (utilit* bills for m* home and business, a cop* of m* driver's license, Social Securit* number, etc.), I have not received an* deposit or a clear explanation, which has seriousl* impacted the operations of m* business. It is worth mentioning that both m* manager and I have made multiple calls dail* (around 5 per da*) seeking a solution, without receiving concrete responses or action from *our team. This situation is unacceptable, abusive, and irresponsible, and is preventing me from fulfilling m* obligations as a business owner (salaries, suppliers, raw materials, etc.). I hereb* DEMAND the immediate release of the withheld funds. If I do not receive a clear response and an effective solution within 24 hours, I will proceed to take appropriate legal action and file formal complaints with the ************************ (***), the Better Business Bureau (BBB), and an* other relevant authorities for abusive business practices and improper withholding of funds.
Business Response
Date: 03/27/2025
Hi *****

I am sorry to hear about your experience.Please allow me an opportunity to review everything and Ill reach out to you. In the meantime, we can be reached directly via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift4 had a glitch that caused tickets to zero out at time of customer paying for open food and open drink. This went on from April 2024 to July 2024. The company did a update company wide to fix the issue. Nothing was ever done about it. Shift4 guaranteed $7000 as a referral bonus and never paid it.
Business Response
Date: 03/19/2025
Hi *******,

I am so very sorry to hear about your disappointment. I will review everything for both accounts and reach out to you to discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
***** ****
Initial Complaint
Date:03/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a physical therapy clinic. Used a credit card merchant service that was bought out by this company I am told. The other company I may have done business with I was told is *** years ago. I never signed up with this company. They have my bank account and no contract from me, no signature, no documentation from me, and have been billing me since April 2022 without my knowledge. I have never been a client of theirs. I have none of their equipment. Have never done any transactions with them. They admit there is no business agreement and no transactions with them but are not agreeing to refund this money for which they have provided no service to me. They took ~ $1386 from my bank account CASE# ****** THEIR PHONE# ************ Opt 2 (?) MY PHONE: ************ ****** ***** Need Refund of $1386 to US Bank account ************** Thank You!!!!!!!!!
Business Response
Date: 03/06/2025
Hi ******,

I am sorry to hear about any difficulty you may have experience. Your account has been with us for some time and we do have an merchant processing agreement in you file. It is not recommended to place your bank account number on this public forum since anyone can now see it. Due to safety and security response, we will need to speak with you directly. We will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
***** ****
Customer Answer
Date: 03/06/2025
please remove my back account number that should not have been on the complaint

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Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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