Business Profile

Credit Card Processing Services

Shift4

Headquarters

Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

131 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sales re (pineapple POS) never disclosed contract said we were signing for 12 month free equipment. We completed our 12 months of service as stated then we were hit with a cancellation fee that was again never disclosed. We would never switch howevver the system never worked we had crash after crash techs on site filling out tickets etc. Nothing was ever resolved except the excuse of it was our internet. We have 6 other locations with the same issue we all cant have bad internet. I would like:Cancellation fee - $1215.70 Gift Card report fee -$1000 Annual program fee - $250 (charged after I cancelled) refunded
Business Response
Date: 08/08/2025
Hi *******,

I have been assigned to help you with your concern. Please allow me to review everything and I will reach out to you. In the meantime, our team can be reached directed via ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I will be reaching out to you soon.

Thank you,
***** ****
Customer Answer
Date: 08/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ****

Customer Answer
Date: 09/20/2025
This has not been resolved and I have not received any communiction form SHIFT4. They have not contacted communicated or processed any refunds
Customer Answer
Date: 10/01/2025

This has not been resolved and I have not received any communiction form SHIFT4. They have not contacted communicated or processed any refunds
Business Response
Date: 10/01/2025
Hi ****,

I am sorry to hear about your disappointment. I will try to reach out to you again. In the meantime, any communication regarding this matter is to be address via ****************** or ********************************************** Monday-Friday 9am-6pm EST.

I look forward to speaking with you soon.

Thank you,
***** ****
Initial Complaint
Date:07/12/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift 4 is holding our payment for our merchant account after they assured us they would process our business. We are a kratoam distributer and they claimed we could easily do over $100K in volume a month as long as they setup our configuration to mask the traffic. It was working very well but then they decided the rates were not high enough and wanted more cut in the sales. This was a high risk business and we did not have ability to change the rates easily without other issues. They refused to negotiate then held our pending funds until we agreed to their new rates. Not a good business to deal with when they change their contracts on a whim. We attempted to escalate to management but they threatened us that they would shut down our business too if we said anything else. They said they have guys in ***** that can do this easily to us but never heard from them again. Overall would say not the best company to deal with in the payments industry. Shift 4 owes our reserve payout and has not provided it to us after several months of messaging with their ****
Business Response
Date: 07/16/2025
Hi ****,

I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I am looking forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As the owner of ****************** (***** ****), I contracted with Shift4 (07/24/2024) for a POS system. Dual-language printing was explicitly communicated as a critical need, but Shift4 failed to deliver this key functionality, as also confirmed by their IT support. Despite the non-functional system, they initiated unauthorized billing claiming the system is "live," which is invalid since they have not processed any of our customer transactions. The billing amount has been ongoing, despite my repeated requests for a refund. I seek a refund of $849.86 for disputed charges. Their system was never fully functional & support was uncooperative. The company's practices were unethical and costly.
Business Response
Date: 07/03/2025
Hi *****,

I am sorry to hear your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime,any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

Thank you,
***** ****
Customer Answer
Date: 07/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23541164

I am rejecting this response because:
I cannot close the case as the company has not yet resolved the issue.
Regards,

***** ****

Business Response
Date: 07/07/2025
Hi *****,

Please note that we were closed to honor the 4th of July holiday. I will be reaching out to you shortly.

Thank you,
***** ****
Business Response
Date: 07/08/2025
Hi *****,

I have been trying to reach you by phone so we can discuss your account. Given the safety and security of your account, we will need to discuss with you directly.I will be reaching out to you again shortly.

In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you.

Thank you,
***** ****
Customer Answer
Date: 07/14/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23541164

I reject Shift4's response.
On 7/8, Ms. **** from Shift4 offered to proceed with the installation with dual language support as a resolution, but this ignores the core issue: Shift4 initiated billing before providing a functional system, constituting a breach of contract. Shift4's position that I must pay a cancellation fee to terminate a contract they failed to uphold is unethical. To resolve the lack of refund, I have contacted the ****************************, and I plan to contact my state legislators soon. I request that the BBB further investigate Shift4's deceptive practices and help facilitate a full refund of the disputed charges.

Regards,

***** ****

Business Response
Date: 07/14/2025
Hi *****,

I am in receipt of your response. You can review your banking statement to see that several credits have been applied to your account. I will reach out to you so we can discuss your account and how you would like to proceed.

In the meantime, any communication regarding this matter is to be sent to ************************************************ ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you again.

Thank you,
***** ****
Customer Answer
Date: 07/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23541164

I am rejecting this response because:
Shift4 representative sent an email outlining Shift4's position and proposed options. However, I must reiterate that I find Shift4's stance unacceptable and these "offers" do not address the core issue: Shift4 Payments failed to provide a functional POS system as agreed upon in our contract. As the submitted email shows, even Shift4's own employee acknowledged that the system never GO LIVE" not due to my inaction, and that Shift4 needs to ensure fairness and maintain goodwill, so he submitted an internal ticket to review the fees.
I am rejecting their offer specifically because:
-The fees being charged are unjustified, as Shift4 has never delivered a system capable of dual-language printing, a requirement explicitly communicated from the outset.
-We never reached the "Install Date" as defined in our contract, so any "inactivity" fees are baseless.
-The first "offer" to proceed with installation at this late stage does not compensate for the months of unauthorized billing and the inconvenience caused to my business.
-Additionally, the second "offer" to pay Shift4 $3,931.62 as a "cancellation" fee and a past due balance of $814.48 for their failure to provide proper installation further demonstrates their deceptive practices and warrants further investigation from the authorities.
-If we had followed Shift4's initial recommendation to discontinue our existing POS system, we would have had no way to process transactions, and Shift4 would be responsible for our financial losses.
In addition to the fees I am disputing, I also request Shift4 to remove its equipment from my premises at their own expense within 30 days. Otherwise, I will not be responsible for them.
Kind Regards,
***** ****
Business Response
Date: 07/22/2025
Hi *****,

As you are already aware, you were provided with information in order to address your POS concern which still remains available to you. You have also been provided with option to move forward or if you choose to close your account. Please review the information that has been sent to you and let us know how you would like to proceed.

I will reach out to you again and can be reached via ****************** or ***********************************************

Thank you,
***** Soto
Customer Answer
Date: 07/30/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23541164

I am rejecting this response because:

This response is insincere. It doesn't provide a real solution I was provided a POS system with service billing, but never the promised product. Even per Shift4's internal emails, the contract was never live. The support has been awful, and I cannot move forward if the resolution is to not follow their end of the contact. For these reasons, I have contacted your team to reach a fair end and will further escalate until a just answer is reached.
Regards,

***** ****

Business Response
Date: 07/30/2025
Hi *****,
Prior to this concern being escalated to Legal Support, Tech Support had requested information in order to assist you and you remained unresponsive. You had received some courtesy credits as well in an effort to assist you. Once your concern was escalated to our team, you were provided with some options for retention of your account or closure of your account and we are waiting to hear how you would like to proceed. If you would like to resolve this concern, then please review the options we have provided to you and let us know how you would like to proceed or contact us directly via ****************** or ********************************************** for expedient service.
A friendly reminder that your courtesy offer is valid until August 16, 2025. Please let me know if need any additional time or have any additional questions regard this matter.
Thank you,
***** ****

Customer Answer
Date: 08/16/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23541164

I am rejecting this response because:
Shift4's response is misleading. I did not remain unresponsive to Tech Support; in fact, we have provided the requested information (menu), and even the foreign characters on each menu item as requested, but they were unable to install system per the agreement: the system could not do dual-language printing. Their "offer" does not address how Shift4 began unauthorized billing before the system was installed and functioned properly. As I have already stated, and replied back in an email dated 8/5/2025 (attached), which they have not yet responded to, I reject their characterization of the offer and demand a full refund as they are in breach of contract per the MERCHANT PROCESSING AGREEMENT MERCHANT APPLICATION. No "Install Date" was ever completed, and neither was the menu programmed for our restaurant's specifications:
3d. Trial Period: Merchant may cancel the Service Agreement without any penalty within thirty (30) calendar days from the Install Date (Trial Period).
5b. Activation of Equipment: Upon installation of the Equipment at the Merchant Location, Merchant represents and warrants that: (i) Merchant received and accepts the Equipment; (ii) customization of the Equipment and/or Software (for example, the menu) was satisfactorily programmed to Merchant's specifications."
Regards,

***** ****

Business Response
Date: 08/18/2025
Hi *****,

As you are already aware, you were provided with information in order to address your POS concern which still remains available to you. You have also been provided with option to move forward or if you choose to close your account. Please review the information that has been sent to you and let me know how you would like to proceed.

If you would like an opportunity to address this matter, then any communication regarding this matter is to be sent to ********************************************** or ******************.

I will reach out to you again so we can discuss.

Thank you,
***** Soto
Customer Answer
Date: 08/26/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23541164

I am rejecting this response because:

Shift4's response is simply a canned message that avoids addressing the key issue: billing began months before the first equipment was installed, which was also confirmed in their internal email. I have provided all information multiple times, yet they have simply ignored it. I will escalate this through other avenues, including potential legal proceedings, as well as sharing my experience publicly for the awareness of other business owners.
Regards,

***** ****

Business Response
Date: 09/09/2025
Hi *****,
As you are already aware, you were provided with information in order to address your POS concern which still remains available to you. You have also been provided with option to move forward or if you choose to close your account. Please review the information that has been sent to you and let me know how you would like to proceed.

If you would like an opportunity to address this matter, then any communication regarding this matter is to be sent to ********************************************** or ******************.

I will try to reach out to you again so we can discuss.

Thank you,
***** Soto
Initial Complaint
Date:06/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Overcharging credit card processing fees by about 61%. Wont adjust until I sign a new 30 month contract
Business Response
Date: 07/02/2025
Hi ****,

I am sorry to hear about your disappointment. The owner of this account has not approved you to be able to address their account on their behalf. That said, I certainly want to be sure to assist you. Please allow me an opportunity to review everything and I will reach out to the owner and see what can be accomplished.

In the meantime, any communication regarding this matter is to be submitted to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

Thank you,
******* Schaffer
Initial Complaint
Date:06/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift4 is a point of sale company selling and supporting registers for businesses. They informed me about a piece of hardware (a credit card pin pad) that was soon expiring and had to be replaced. I initially purchased the (2) credit card pin pads from them and now they were requiring me to purchase new ones. I was confused because my credit card pin pads worked fine. The replacement would cost approximately $1000. I received notice of this on 4/25/2025 and then Shift4 began issuing me fines on 5/1/2025. They are issuing $150/month for "non compliance". I have now accumulated $300 in fines and counting. I need some help to resolve this. (i) Not enough notice was not given, (ii) it is unfair to issue fines and (iii) it is a predatory sales practice to force me to replace a working piece of hardware at MY cost. Thank you,*****
Business Response
Date: 06/20/2025
Hi *****,

I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be addressed by our team via ********************************************** or ****************** Monday-Friday 9am-6pm EST.

Thank you,
***** ****
Customer Answer
Date: 07/03/2025
The companys message just said they are looking into the issue. They did not say anything that resolves this case or problem. Please re-open this case as its still pending. Thank you.
*****
Business Response
Date: 07/08/2025
Hi *****,
I am sorry to hear about your disappointment. Unfortunately, I am unable to locate an account for you and I have reached out to try to assist. Given the safety and security of your account, we will need to discuss with you directly. I will be reaching out to you again shortly.
In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you.

Thank you,
***** ****
Customer Answer
Date: 07/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23461149

I am rejecting this response because:
I am a customer. ******* ******* Is my Enterprise Account Manager. I am providing this information so that you can locate my account

Regards,

***** *******

Business Response
Date: 07/11/2025
Hi *****,
I have been reaching out to you but have been unsuccessful. I will need to speak with you so I will try again. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm EST.

I am looking forward to speaking with you.

Thank you,
***** ****
Customer Answer
Date: 07/21/2025
Please reopen this complaint. The company is stating they cannot confirm me as a customer. I provided more information to their request and Im awaiting word back from them.
Business Response
Date: 07/22/2025
Hi *****,

We have reached out to you numerous times in order to discuss your account and you have remained unresponsive. Since we are not able to locate an account for you, you will need to call our team directly so we can assist you.

Please contact us via ****************** since we will need to be able to verify your information.

Thank you,
***** ****
Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Shift4/****** for a POS system, but I have never used the equipment or activated the service. I contacted the company shortly after receiving the equipment to request cancellation, but they refused to cancel without charging a $2,209.48 early termination fee.Despite my repeated requests to return the equipment and cancel the account, the company continues to charge me $197 per month for non-use and so-called equipment maintenance. I have explained that I am not using the system and that my business has not operated.I believe it is unfair to charge monthly fees for a service I never used and to demand such a high penalty under these circumstances. I am a small business owner and cannot afford these charges.I am requesting that Shift4:1.Cancel my account without the early termination fee;2.Stop charging monthly fees;3.Arrange to retrieve their equipment at no cost;4.Refund any monthly charges that were withdrawn after I requested cancellation.
Business Response
Date: 06/05/2025
Hi *******,

I am so very sorry to hear about your concern. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Please allow me an opportunity to review everything and I will reach out to you.

I look forward to speaking with you soon.

Thank you,
***** ****
Customer Answer
Date: 06/15/2025
Response to BBB Complaint #********

Dear BBB,

Thank you for following up.

Unfortunately, nothing has changed since my original complaint. Shift4/****** has not canceled my account, and they continue to attempt to withdraw money from my bank account, despite the fact that I have never activated or used their system.

In early June, they attempted to charge me $197 plus an additional $60, even though I do not have sufficient funds in my account. I am now being told that they will continue to charge me $269 every month until I pay a $2,209.48 early termination fee, which I believe is completely unfair under the circumstances.

I also had a very unpleasant experience speaking to a company manager, who spoke rudely to my husband, constantly interrupted him, and made no effort to help resolve the situation. The tone was disrespectful and dismissive.

Since December, Shift4/****** has withdrawn about $1,000 from my account, and again I have not used the system for even one day. My business has not been able to open yet due to reasons beyond my control, and I simply cannot afford to continue paying for a service I never used.

I am again requesting that Shift4:

Cancel my account without the early termination fee;
Stop all future charges;
Arrange to retrieve their equipment at no cost;
Refund the charges taken after my original cancellation request.

Thank you for your continued support in helping resolve this issue.

Sincerely,
******* *********
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my account with shift4 in June of 2024. I closed my business. They claimed i had a contract that went to February 2025. I disagree but the refused to close the account. They provided no service after June 2024. They never closed my account and have now claimed they auto renewed my account and I must pay to close it. No service was provided for the past year and they are just trying to rip me off.
Business Response
Date: 04/28/2025
Hi *******,

I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and Ill reach out to you. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:04/23/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small retail business owner. I signed up with Harbortouch/Shift 4 and fulfilled my original contract term. When I went to switch processors, they told me they had renewed my contract and were going to charge me for their lost income. When they finally quoted me a number, they had increased it to include the fees that would have gone to **** and **********. It was basically everything and the kitchen sink,I was advised to talk with the attorney general but decided to start with the BBB.I am asking they cancel the renewal and my contract at no charge since I met my end by fulfilling the initial period.
Business Response
Date: 04/25/2025
Hi ******,

I am sorry to hear about your experience. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
***** ****
Customer Answer
Date: 04/29/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because:
this was received from legal. They arent willing to work with From: Shift4 Support [***************************************************************]
Sent: 3/28/2025, 12:27 PM
To: ********************************
Subject: New Message in Regard to Shift4 Case# ********

Good afternoon ******,

All Shift4 contracts are one-year terms that renew automatically on the install date. Our system indicates your installation date was 1/5/2022 , which means you have 10 months left on the term.

Shift4 offers two different methods of cancellation based on this information. This information as well as the confirmation of the option that you choose will be provided to you in email for your records.

*The first option is referred to as a Auto Renewal Opt Out Closure, and is defined as: *
Your account will remain in a pending closure status until the end of the term. You, as the merchant, will still be responsible for any applicable monthly fees related to the processing agreement, which include monthly service fees and any applicable equipment fees that relate to your service agreement in the estimated amount of $149.99. Your account will be closed within 72 hrs after your term date has been reached.

Breakdown of your estimated monthly fee of $149.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
$75.00 (*** inactivity fee-Every thirty days that the *** system goes with zero activity you are billed *** inactivity fee)
Total: $149.99

*Keep in mind that pending the closure date your account will still be applicable to be billed any annual or semi annual fees that fall throughout the months that you are still open.

*The second option we provide to our merchant is an immediate closure, and it is defined as: *

Shift4 will charge a one-time direct debit to your bank account that represents the remaining months you have on your processing agreement and any related service agreement. Your merchant account will be closed within 72 hrs of this agreement being verbally accepted and the receipt of payment via direct debit.
We at Shift4 believe in transparency. With that said, at the start of this conversion I provided you with the months left on term. I wanted to translate that term length into a dollar amount so we are setting the right expectations for this cancellation process. The total amount for your cancellation will be the following: $749.99.

Breakdown of the $749.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
Total: $74.99
Length of time length on current term: 10 months
74.99 x 10=$749.99

Thank you,

2025 Shift4. All rights reserved

Regards,

****** ********

Business Response
Date: 04/30/2025
Hi ******,

I am sorry to hear about your rejection of our initial response to this complaint. As a reminder, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I will reach out to you to discuss your account.

Thank you,
***** ****
Customer Answer
Date: 05/01/2025
What do I do next there are only two options accept There isnt anything to accept this will close the case

or reject again.
Customer Answer
Date: 05/06/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because:
they had me speak to legal again. They wont post their pricing offer on this sight ??

Regards,

****** ********

Business Response
Date: 05/07/2025
Hi ******,
Thank you for the opportunity to continue assisting you.

Legal Support is actively addressing your concern. For any updates or further communication regarding this matter, please contact us directly at ********************************************** or by phone at ******************,Monday through Friday, 9 AM to 6 PM Eastern.

To protect the safety and security of your information, we are unable to share specific details online. However, we remain fully committed to supporting you. If you have any additional questions or concerns, we strongly encourage you to reach out to our team directlywere here to help.

Thank you,
***** ****
Customer Answer
Date: 05/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239886

I am rejecting this response because: this is exactly what they offered from Day one. It is not what they would be receiving at all. Most of these fees are forwarded to the individual credit card processing companies This is what they want below
contracts are one-year terms that renew automatically on the install date. Our system indicates your installation date was 1/5/2022 , which means you have 10 months left on the term.

Shift4 offers two different methods of cancellation based on this information. This information as well as the confirmation of the option that you choose will be provided to you in email for your records.

*The first option is referred to as a Auto Renewal Opt Out Closure, and is defined as: *
Your account will remain in a pending closure status until the end of the term. You, as the merchant, will still be responsible for any applicable monthly fees related to the processing agreement, which include monthly service fees and any applicable equipment fees that relate to your service agreement in the estimated amount of $149.99. Your account will be closed within 72 hrs after your term date has been reached.

Breakdown of your estimated monthly fee of $149.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
$75.00 (*** inactivity fee-Every thirty days that the *** system goes with zero activity you are billed *** inactivity fee)
Total: $149.99

*Keep in mind that pending the closure date your account will still be applicable to be billed any annual or semi annual fees that fall throughout the months that you are still open.

*The second option we provide to our merchant is an immediate closure, and it is defined as: *

Shift4 will charge a one-time direct debit to your bank account that represents the remaining months you have on your processing agreement and any related service agreement. Your merchant account will be closed within 72 hrs of this agreement being verbally accepted and the receipt of payment via direct debit.
We at Shift4 believe in transparency. With that said, at the start of this conversion I provided you with the months left on term. I wanted to translate that term length into a dollar amount so we are setting the right expectations for this cancellation process. The total amount for your cancellation will be the following: $749.99.

Breakdown of the $749.99
$49.99 (*** monthly support fee)
$25.00 (monthly minimum fee-If you do not process at least $25.00 worth of processing fees then you are billed $25.00)
Total: $74.99
Length of time length on current term: 10 months
74.99 x 10=$749.99

Thank you,

Regards,

****** ********

Business Response
Date: 05/13/2025
Hi ******,

The information that has been provided to you is in accordance with your agreement. That said,our team has provided you with the information requested along with a reasonable courtesy settlement offer which may have occurred after your follow up. If you have any remaining questions regarding this matter, then please contact us directly via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern so we can discuss.

Thank you,
***** ****
Customer Answer
Date: 05/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********

Customer Answer
Date: 05/15/2025
Accept their offer
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Por medio de la presente, me dirijo a ustedes para expresar mi total inconformidad * profunda molestia por la injustificada retencin de fondos pertenecientes a mi negocio, los cuales ascienden a aproximadamente $20,000 USD, correspondientes a ventas realizadas desde el jueves [coloca la fecha exacta].A pesar de que mi cuenta bancaria fue previamente verificada * aprobada por su sistema, * de que he enviado todos los documentos solicitados (recibos de servicios pblicos de mi casa * negocio, copia de mi licencia de conducir, nmero de seguro social, etc.), no he recibido ningn depsito ni una explicacin ****** lo cual ha generado una grave afectacin a la operatividad de mi negocio.Cabe mencionar que tanto *o como mi manager hemos realizado mltiples llamadas diarias (alrededor de 5 por da) buscando una solucin, sin recibir respuestas concretas ni acciones por parte de su equipo. Esta situacin es inaceptable, abusiva e irresponsable, * me est impidiendo cumplir con mis obligaciones como empresaria (sueldos, proveedores, materia prima, etc.).Por este medio EXIJO la liberacin inmediata de los fondos retenidos. De no recibir una respuesta clara * una solucin efectiva en un plazo no ma*or a 24 horas, proceder a tomar acciones legales correspondientes * a presentar ****** formales ante la ************************ (***), el Better Business Bureau (BBB) * cualquier otra autoridad pertinente, por prcticas comerciales abusivas * retencin indebida de dinero.

Translation:I hereb* express m* complete dissatisfaction and deep anno*ance at the unjustified withholding of funds belonging to m* business, amounting to approximatel* $20,000 USD, corresponding to sales made since Thursda* [insert exact date]. Despite m* bank account being previousl* verified and approved b* *our s*stem, and me submitting all the requested documents (utilit* bills for m* home and business, a cop* of m* driver's license, Social Securit* number, etc.), I have not received an* deposit or a clear explanation, which has seriousl* impacted the operations of m* business. It is worth mentioning that both m* manager and I have made multiple calls dail* (around 5 per da*) seeking a solution, without receiving concrete responses or action from *our team. This situation is unacceptable, abusive, and irresponsible, and is preventing me from fulfilling m* obligations as a business owner (salaries, suppliers, raw materials, etc.). I hereb* DEMAND the immediate release of the withheld funds. If I do not receive a clear response and an effective solution within 24 hours, I will proceed to take appropriate legal action and file formal complaints with the ************************ (***), the Better Business Bureau (BBB), and an* other relevant authorities for abusive business practices and improper withholding of funds.
Business Response
Date: 03/27/2025
Hi *****

I am sorry to hear about your experience.Please allow me an opportunity to review everything and Ill reach out to you. In the meantime, we can be reached directly via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

I look forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift4 had a glitch that caused tickets to zero out at time of customer paying for open food and open drink. This went on from April 2024 to July 2024. The company did a update company wide to fix the issue. Nothing was ever done about it. Shift4 guaranteed $7000 as a referral bonus and never paid it.
Business Response
Date: 03/19/2025
Hi *******,

I am so very sorry to hear about your disappointment. I will review everything for both accounts and reach out to you to discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
***** ****

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