Business Profile

Credit Card Processing Services

Shift4

Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

131 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started using Shift4 for a second website. After a little time when importing products to sell it would take days to weeks for images to show up. I opened a ticket. After a couple days it showed closed. I contacted support and was told despite what I see the ticket shows open on their side. I never heard anything back from Shift4 and ticket still shows closed. I added no more images and closed down the checkout page. Since the issue was not resolved and I was not going to put more time into it I request the account be closed. ********************** now wants me to pay a termination fee for their processing services when the issue for me to move is because of them. It was not until I requested service be cancelled was I told that they really now want to help my tech issue - I have already decided to go somewhere else. They offered me a 50% cut in the term fee in which I reached out to their legal department for them to show me where it says anything about a term or term fee (there is nothing on my contract) - they then offered me a 'discount' of ******. So Shift 4 has an issue with the service, they do not fix it despite me asking several times, then try to charge me to cancel service.
Business Response
Date: 01/02/2025
Hi ***********,

I am not sure when this complaint was submitted; however, we have been actively trying to schedule a conference call with you in order to address your concerns.

Thank you,
******* S*******
Customer Answer
Date: 01/03/2025
A follow-up email was sent to this business on 1/2 at 4:14 PM Eastern time advising I am available at 12 pm on Monday 1/6. I have not received a response with the information needed to call in for that conference call.
Customer Answer
Date: 01/08/2025

Complaint: 22751418

I am rejecting this response because:A follow-up email was sent to this business on 1/2 at 4:14 PM Eastern time advising I am available at 12 pm on Monday 1/6. I have not received a response with the information needed to call in for that conference call.

Regards,

*********** ******

Business Response
Date: 01/09/2025
Hi ***********,

I have been trying to reach you via calls (VM) and email but have been unsuccessful. I will try again but please feel free to reach out to me directly via ******************.

Thank you,
******* S*******
Initial Complaint
Date:12/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift4 Offers a referral reward program. Back in May I submitted a referral that qualified me for the $2000.00 bonus. I followed up on the bonus regularly. On November 19th I was sent a W9 form by ****** ************ to fill out to receive my bonus. When I filled that form out, I asked how long before I would receive the $2000.00 she advised me that payments are submitted on or around December 20th. Which I was excited about right before Christmas. I checked on my referral status online December 17th and didnt see any updates so I emailed Shashi and asked for an update which I never received a response to. I waited a couple days and on December 20th when I noticed nothing was updated I contacted customer service to speak with ******. The *** advised me, she had no direct line to transfer me to. That she would send her an email. The next thing I know Im sent an email stating I was disqualified for the bonus. And she sent the terms which I read numerous times through the process. I dont see anywhere on the terms that would disqualify me. I reached out to my sales *** and he was confused as well. The reason was because I closed my account. But he said people submit referrals that arent customers so that should definitely not matter. I feel like she tried to find a way to disqualify me because of my continued follow ****
Business Response
Date: 12/26/2024
Hi ******,
It is my understanding that this concern has been resolved and this complaint may have been placed prior to our discussion. Please contact our team directly should you have any additional questions regarding this matter via ****************** or ********************************************** Monday-Friday 9am-6pm EST.
Thank you,
******* Schaffer
Initial Complaint
Date:12/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 2009 - Dec 2024 Our merchant processing company is ******************** chose ***** to process Gift cards.Givex was bought out to Shift 4 recently and wanted to charge annual fee of ****** per location.We decided not to continue business with Givex and we were told that we have to pay ****** for an exit file to get all gift card information. I asked how many days we have to redeem all the gift cards, because all the gift card sales funds are deducted and will not be credited to our account unless customers come back to use them. I was told that after the exit file is given which is a hard copy with gift card numbers and amounts, our account will be deactivated immediately. Givex states that we don't have to redeem anything, because they were never credited for our gift cards sales. However, ***** is telling us Givex was credited for all our gift card sales and we have to redeem all gift card sales.
Business Response
Date: 12/19/2024
Hi *****,
I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, we can be reached directly via ********************************************** or ******************.
I look forward to speaking with you soon.
Thank you,
***** ****
Customer Answer
Date: 12/26/2024
Shift 4 has not resolve the issue yet. They are still working on the situation.
Customer Answer
Date: 12/27/2024
Gift ************ merchant portal says we have full access to our sales of Gift Cards.
They have such thing called Liability report with all Gift Cards sales and they change all Gift Card numbers and make you pay for actual Gift Card numbers.
Based on the conversation I had with Shift 4, Liability report or Exit file which contains right Gift Card numbers are not free or cheap.
All merchants, keep all your Gift Card Transactions with your Gift Card numbers. You have no access to your Gift Card transactions unless you keep it. Merchant portal is useless, unless you have all your information.

Customer Answer
Date: 12/27/2024

Complaint: 22706623

I am rejecting this response because:Gift ************ merchant portal says we have full access to our sales of Gift Cards.

They have such thing called Liability report with all Gift Cards sales and they change all Gift Card numbers and make you pay for actual Gift Card numbers.

Based on the conversation I had with Shift 4, Liability report or Exit file which contains right Gift Card numbers are not free or cheap.

All merchants, keep all your Gift Card Transactions with your Gift Card numbers. You have no access to your Gift Card transactions unless you keep it. Merchant portal is useless, unless you have all your information.

Regards,

***** ****

Business Response
Date: 12/27/2024
Hi *****,

I thank you for the opportunity to continue to assist you. Yes,the masked report is free of charge and there is a fee for an unmasked report. Either option remains available to you as your choice on how you would like to proceed. Please feel free to reach out to us directly should you have any additional questions regarding this matter via ****************** or ************************************************************************.

Thank you,
***** ****
Customer Answer
Date: 12/27/2024
Yeah, I don't see anywhere on the portal about the difference in masked or unmasked.
Bottom line is that we don't have full access for the business we give you.
I've been talking to one of your representative. While ******* ****** was taking her time and lied to me and you guys, I was charged for the annual fee.
Annual fee should be credited towards the charge if you are charging me for unmasked document and how much time do I have to redeem those gift cards?

Customer Answer
Date: 12/27/2024
Yes I reached out to your department on the first day I received an email. This is where I m at.
Business Response
Date: 12/27/2024
Hi *****,

Any consideration would need to come by your contacting Legal Support directly to discuss. This is because we choose to keep your financial information private. We are willing and able to discuss with you further if you like. Any communication regarding this matter can be made to ****************** or ************************************************************************.

Thank you,
***** ****
Business Response
Date: 12/27/2024
Hi *****,

Any consideration would need to come by your contacting Legal Support directly to discuss. This is because we choose to keep your financial information private. We are willing and able to discuss with you further if you like. Any communication regarding this matter can be made to ****************** or ************************************************************************.

Thank you,
***** ****
Customer Answer
Date: 12/27/2024
I addressed everything to your representative on the first email I sent on the Dec. 21, 2024. I am waiting to hear from your representative. Your company has a way to communicate with me and you are the one who is keep asking me to reach you by email or phone. Your representative can email me answers for my questions she's been working on. I hope your company does not close and reopen the case again.
Customer Answer
Date: 01/06/2025
I called the Shift 4 on Jan. 2, 2025 and spoke to Ms. ***** ****. Situation has not been resolved yet and I am waiting to hear back from Ms. ***** ****. I received the email from Shift 4, they are in the process to do further research.
Customer Answer
Date: 01/07/2025
Ms. ****,
I received an email from ******* today for the quote for the exit file.
She dated exit file will be good for 1/7/2025 - 2/6/2025 with full card information.
I emailed her to ask if this time range is for me to redeem gift cards from May. 2009 - Dec. 2024.
Due to ********* dishonesty and escalating this issue, I would not proceed without your confirmation.
Thank you
Business Response
Date: 01/07/2025
Hi *****,
I'm sorry, I may be missing something since you have been informed to submit the executed document that ******* has sent to you and then let us know when you are ready to close the account. This may not be the best way to address this type of concern so please reach out to our team directly should you have any additional questions or concerns via ****************** or ********************************************** Monday-Friday 9am-6pm EST.
Thank you,
***** ****
Customer Answer
Date: 01/13/2025
Just wanted to update. There was a definite progress with Ms. ****** help. Currently, I am waiting for the exit file I paid for.
Customer Answer
Date: 01/16/2025
Representative ******* from Givex was taking her time not requesting for the exit file payment. Exit file has to be paid at the time of the request, but I was never asked to pay for them until I went back and asked *******. Reason for my wait was because Givex already has my bank information. 3 days after I requested for my exit file then I was provided with payment procedure. Givex changed their word and tried to deactivate my account again as soon as I receive the exit file. Ms. **** helped me with this situation and on Jan 15, 2024, I finally received the exit file with an extra week to redeem all my gift cards and deactivate my account. This matter is not resolved yet, since I havent redeem gift cards yet.
Thank you
Customer Answer
Date: 01/21/2025
Hello,
I had to get two different exit files, figured out the difference between two over the weekend.
Still working on them.
Thank you

Customer Answer
Date: 01/23/2025
Ms. **** from Shift 4 has been helpful to resolve this matter. If ******* from ***** communicated with customer better, I would not filed a complaint. Jan 24, 2025 is the day my account will be deactivated. I requested annual fee to be refunded. So I will wait to finalize this case.
Thank you
Customer Answer
Date: 01/27/2025
My account is deactivated and I didnt hear anything about the annual fee I was charged for. If ******* replied to my email and explained the situation, all these would have been prevented.
Thank you
Customer Answer
Date: 01/28/2025
I really appreciate Shift 4 and Ms. **** for the progress with my complaint. Currently, my account is deactivated as of Jan. 24, 2025. Givex never answered that they will refund the annual fee that was debited from my account. I filed a complaint to both Shift 4 and Givex on the same day Dec. 19, 2024 and all of sudden Givex sent a message to BBB that the complaint was resolved. Ms. **** from Shift 4 did all the work and ***** wanted to end the complaint when they didnt respond to the original complaint more than a month. I rejected their offer and asked for the annual fee refund again. Ms. **** reached out to me, because Givex told her I rejected the offer. Givex didnt tell Ms. **** that I rejected, because no one from the Givex is responding to my email about the annual fee refund. Ms. **** said she will ask her manager. I asked my bank to help with this situation, sent all the emails between me and Givex from Nov. 22, 2024. Hopefully, this can make things easier for Ms. **** from Shift 4.
It will take about 10 days or more for ACH debit to be credited back to my account.
Customer Answer
Date: 02/07/2025
As of today Feb 7, 2025 I saw the annual fee was pending.
I will confirm the status once the credit is finalized.
Thank you
Initial Complaint
Date:11/15/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our company ceased processing payments thru Shift 4 shop and left the platform long ago. We officially closed the account and had ZERO interaction with Shift. I was surprised to see a $250 charge on Oct. 30, 2024. I contacted Shift 4 Customer Support (Recorded Call) and was told a mistake was made and 4000 CLOSED ACCOUNTS were ACCIDENTALLY charged $250. They assured me it would be reversed, and apologized. We filed a stop with our bank who declined the transaction. We have continued to receive emails (7) from billing support trying to get paid $275 now. No response to request for invoice/explanation. Virtually impossible to get thru to customer support.We would like confirmation in writing that Shift 4 has removed ALL of our banking information from their systems so that "MISTAKES" cannot happen again. We would like to stop receiving correspondence on a closed account.
Business Response
Date: 11/21/2024
Hi *****,
I understand your frustration and appreciate your *********** seems this concern has already been resolved. While Im unsure of the exact timing of your BBB filing, it may have taken some time for it to reach us. As noted, the billing issue has been addressed, and your banking information has been removed from our system. If you have any further questions, our team is here to assist you. Please reach out to us at ********************************************** or call **********************, Monday through Friday, 9 AM to 6 PM Eastern Time, for prompt assistance.

Thank you,
******* Schaffer
Customer Answer
Date: 11/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:11/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We would like to cancel the services with Shift4 but they do not allow us to cancel. They claim to have all these stipulations and terms when we are able to cancel but we have nothing in writing that shows specific details. Just a starting date. We need help getting the services cancelled since we pay them a monthly fee without using them. The start date with them was 09.06.2019 and there is a monthly service fee for $ ***** automatically deducted from our bank account. The business is not willing to cancel our account unless we pay fees upfront for months that still need to come until we hit the end of term of agreement?
Business Response
Date: 11/13/2024
Hi *****,

I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you via ************* so we can discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm.

I look forward to speaking with you soon.

Thank you,
******* S*******
Initial Complaint
Date:11/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Shift4 after their predatory **** contacted me. Ive had nothing but problems and when I tried to cancel my contract they told me I owe almost $2,000 dollars to buy out. They can amend their contract by deceptive fine print and they dont TELL you theyre doing it. They hide the information on your login under a NOTIFICATION tab where one would never look. Its deceptive and morally wrong and they do not care. Its impossible to talk to them they keep transferring your call around just hoping you will give up. Save yourselves from this headache and just do a quick ****** search of shift4 scam.
Business Response
Date: 11/13/2024
Hi *****,

I am sorry to hear of your disappointment and appreciate the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you via ************** so we can discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm.

I look forward to speaking with you soon.

Thank you,
***** ****
Customer Answer
Date: 11/13/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22532039

I am rejecting this response because:
I have been in contact with ***** ***** since last week. She knows the company uses deceitful contracts and hides their contractual amendments so people cant respond in their timeline. I paid my ***** early termination fee and sent her machine back and shes yet to send me a letter saying that our contract is null and void like promised.

Regards,

***** ******

Business Response
Date: 11/14/2024
Hi *****,

Thank you for allowing me to assist with this matter. You have accepted a settlement offer to conclude your contractual obligations early, following your decision to switch processors. This offer does not imply any admission of misconduct but was extended as a courtesy to support your request.

If you would like to rescind this offer, please contact me immediately at ******************.

Thank you,
***** ****
Customer Answer
Date: 11/14/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22532039

I am rejecting this response because: oh no Im done with you people. The world needs to know that your contracts are very shady and you hide important terms by not emailing your merchants but hiding them under a location tab.

Regards,

***** ******
Initial Complaint
Date:11/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shift 4 (formally harbortouch) has been charging me a fee on a business account that I closed in 6/22. I sold my business had my account manager cancel account as well as me calling for my final batch. They never confirmed by email or phone they claim they called but when I asked for the phone number they had on file it was wrong. This pos system has not had a charge on it since the day it was sold that along with a canceled llc tax id # and valid liquor license which was transferred to new owners. This went unnoticed on my end due to the change in ownership and name of the company. I thought the payment was for a loan I had outstanding. The only reason for this being brought to my attention was my bank notifying me of charge after I closed out account. I was also informed by my harbor touch representative that I was removed from his customer list when company changed over to shift 4 which on his end looked as if account was closed. Otherwise he would have seen it still active after change over. That being the case he would have notified me right away. This is not a small amount of money. This is money I need for my family. To say there is nothing that can be done is not good enough. They should do the right thing it is clearly a clerical error. No services were rendered since May 31st 2022 nor was there a valid business generated. They had my home mailing address as well which nothing was mailed. They had my phone number wrong. On my contract is correct and clearly noted. I wish to be refunded $7443.71
Business Response
Date: 11/12/2024
Hi ******,

We appreciate the opportunity to continue assisting you. As you know, a settlement offer has been provided, and we are awaiting your response. For security reasons, please note that this is not the appropriate forum to discuss this matter. Our Legal Support team remains available should you wish to discuss the details of the settlement offer extended to you.

Legal Support
******************
Monday-Friday, 9 am - 6 pm ET
************************************************************************

Thank you,
***** ****
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Very predatory services. I closed my account with them several month ago and I got charged today $250. First, I'm unsure why they keep my financial information since the account was closed long ago. Second, My monthly payment was a lot less than $250. when I had my account, I called them to get it fixed and instead of just refunding it as they should. They admitted it was their mistake, yet they say they have to "Analyze it with the manager". instead of just refunding right away. They for sure took the money right away and it posted immediately. Yet.. takes forever to refund. They also caused my bank to go into overdraft because it was not planned so thats' another expense on my end which is not cheap since it will go up the longer it stays overdraft and unfortunately I have specific dates on deposit which will not go until about a week.
Business Response
Date: 11/08/2024
Hi ********,

I am so sorry to hear about your experience and appreciate the opportunity to assist you. I have taken an opportunity to review your account and the cancellation charge was valid; however, an exception was previously approved for you and the refund was applied on 11/7/24. Please reach out to our team directly if you do not see this refund in your account in a couple of business days. We can be reached via ********************************************** or ****************** Monday Friday 9am-6pm Easter.

Thank you,
***** ****
Initial Complaint
Date:10/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have closed my business in November of 2023. We have sold the building and closed our business. Shift4 is continuing to state that we are still open as a business when we are not, the representative that continues to state that we are open is not quite listening when i have stated multiple times that we are closed. The investment company who purchased the building from us has plans to demolish the building. We no longer have anything to do with operating a business and Shift4 continues to state that we owe them $3000.00 in processing fee and early termination fee. We never even used Shift4 for any processing of credit card payments., we were also told when a representative showed up to try to get us to do processing fees with Shift4, that we would never have to pay for anything unless we use their service and never mentioned anything of having to pay a termination fee. We found out later that they have been deducting $90.00 every month for a service we never used.
Business Response
Date: 10/28/2024
Hi Yalan,

I am sorry to hear about your situation. Please allow me an opportunity to review everything and I will reach out to you. In the meantime,our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.

Thank you,
******* S*******
Initial Complaint
Date:10/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**********************'s assets including computer system which this software was used was foreclosed on in December 2022 by a company in ********; Shift4 continued to try to charge ********************** for software being used on new owner's systems despite reporting in 2023 that this was no longer in possession of **********************. In June/July 2024, Shift4 filed collection on ***** *****, listing it on personal credit report. ***** ***** has no affiliation with the owners and users of the software who took possession of it in December 2022. Shift4 referred ***** ***** to the credit/collection agency and the agency referred ***** ***** back to Shift4.I'm seeking removal from credit report and reparations to ***** ***** to account for damage to credit report and increased bank fees and interest rates on personal loans as a result of the inappropriate filing
Business Response
Date: 10/25/2024
Hi *****,

I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and Ill reach out to you. In the meantime, you can reach our team via ********************************************** or ******************.

Thank you,
***** ****
Customer Answer
Date: 10/29/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22464778

I am rejecting this response because: Their response does not address the complaint; it merely says they are looking into it.

Regards,

***** *****

Business Response
Date: 11/12/2024
Hi *****,

As per our conversation, I tried to reach the gentlemen you suggested on your behalf and he remains unresponsive. You will need to reach out to him yourself and let know that we can assist you with the return of the Shift4 equipment. In the meantime, we have written off your other past due balance as a courtesy. You remain responsible for the return of the equipment and we can provide you with *** return labels when you are ready.

Legal Support
******************
************************************************************************

Thank you,
***** Soto

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

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