Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shift4

  3501 Corporate Pkwy Center Valley, PA 18034-8232

  
• 

  Shift4

  1491 Center Crossing Rd Las Vegas, NV 89144-7047

• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift 4

  1737 N Main Street Ext Butler, PA 16001-1327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a physical therapy clinic. Used a credit card merchant service that was bought out by this company I am told. The other company I may have done business with I was told is *** years ago. I never signed up with this company. They have my bank account and no contract from me, no signature, no documentation from me, and have been billing me since April 2022 without my knowledge. I have never been a client of theirs. I have none of their equipment. Have never done any transactions with them. They admit there is no business agreement and no transactions with them but are not agreeing to refund this money for which they have provided no service to me. They took ~ $1386 from my bank account CASE# ****** THEIR PHONE# ************ Opt 2 (?) MY PHONE: ************ ****** ***** Need Refund of $1386 to US Bank account ************** Thank You!!!!!!!!!

  

  Business Response

  Date: 03/06/2025

  Hi ******,
  
  I am sorry to hear about any difficulty you may have experience. Your account has been with us for some time and we do have an merchant processing agreement in you file. It is not recommended to place your bank account number on this public forum since anyone can now see it. Due to safety and security response, we will need to speak with you directly. We will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ***** ****

  Customer Answer

  Date: 03/06/2025

  please remove my back account number that should not have been on the complaint

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company has been issuing gift cards for years and this was setup with *****. Apparently this company has now partnered with or be merged with Shift4. We have always been paying $13.50/month to maintain the gift card service, but on December 18, 2024, an unexplained amount of $450 was drawn from our account. When inquiring into this they mentioned that supposed a notice was emailed to us on November 20, 2024 to inform us of this new, annual fee. We didn't receive the email (also not in our spam filter) and no follow-up call was made to us after lack of response from our side. We have had a hard time getting any further answers from them as to options on getting a refund on this hugely over-inflated fee. When we asked to close our account with them and get a report of our outstanding gift card balances along with their numbers, we were told it would be another $500 for this report. In the end we will get a basic report "for free" or a more detailed report will still cost us money (not sure how much). But either way they plan to keep the $450 which they un-justly debited from our account.

  

  Business Response

  Date: 03/10/2025

  Hi ****,
  
  I am sorry to hear about your experience. Please allow us an opportunity to review everything and we will reach out to you. In the meantime,any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.
  
  Thank you,
  Legal Support 

  Customer Answer

  Date: 03/20/2025

  Nothing has been resolved.  I finally got a call from the company today and they basically said they haven't even heard from BBB on this case! :(  Please email ********************************************** and quote Ticket: *******.

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shift 4 added fees and a contract without notifying me. They say they did, but it is on their website and you have to fish around to find where they sent the notices. They told me that if I charged the customers 3%, that there would never be any extra money coming out of the account. They renewed my contract with just a "notice" on their obscure email. They then started charging monthly fees and now a contract that I can't get out of.

  

  Business Response

  Date: 02/19/2025

  Hi *********,
  
  We are sorry to hear of your concern. We have taken a look at your account and see that you are receiving Statement Notifications via your Lighthouse account available to you 24/7. All billing is in accordance with your agreement. That said, wed like to make sure that this information is helpful. Please feel free to reach out to our team directly should you have any remaining questions regarding this matter via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.
  
  
  Thank you,
  Legal Support

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shift 4 is my card processor for my business, I have 2 food trucks and both use same processor, Ive been working with them for 1.5 years, I just realized after months only because I did the math of a badge that was showing me a totally different number than expected that the badge wasnt correct so I called and they told me it was because the transactions had gone to authorization holds instead of an actual purchase, to which I asked why was that, the lady couldnt tell me why but she offered me to push those transactions so they could go through so I said yes please. After that I asked her to check for me if there were more authorization holds to what she responded YES, I see a lot of authorization holds in the past months! So I realized they owe me a total of $17,727.89. All of those transactions stayed stock as an authorization only because those customers decided to put Zero dollars for tip option, they have their own face customer display for that very reason, so they can decide if they want to to add a tip or not, I wont go back and change what they already decided, that would be incorrect and illegal, so I would clock out everyday with no warnings from the *** at all, ended up resulting all those transactions with no tip never went through because they had no tip. They dont want to pay me or accept their fault on this and the transactions re for all 2024 year and some others from 2023, cant push them after all this time (they have to push them I cant do that in my end) because my customers would put a charge back since they wouldnt recognize the charge due to the long time that has past, and also I would look very bad or even get a lawsuit against me

  

  Business Response

  Date: 02/06/2025

  Hi Zahfiro,
  
  We are very sorry to hear about your situation. Reconciling transactions against deposits or monthly statement should be occurring daily.This way you can bring any concern to our attention before so much time has passed. We will reach out to you to discuss. In the meantime, any communication regarding this matter should be sent to our team directly via ********************************************** or ******************.
  
  We look forward to speaking with you soon.
  
  Thank you,
  Legal Support.

  Customer Answer

  Date: 02/07/2025

   

  So I asked him to pay me the money since theyre full that they transactions were never finalized because their system wont allow you to finalize them yourself. They have to do it for you. And also the customer had already decided to put zero dollars on Tips so I dont have to come back later and add a tip, 

  So right now theyre offering to give me 60 days of protection against charge back, but the customer can put a charge back all the way to 120 days. Plus my business can really look bad for charging something out of time. So many months later, and I did bring it to Attention Within, the Thirty Day. Actually as soon as I realize that this was happening. I brought it to their attention. Right away. I had no access to their website where I could check the transactions, or if they were just an authorization hold,  a void or any other thing, en as soon as I realized that this was happening, I called him and I tried to resolve the issue, but they asked me for seven Business days to respond and they didnt within that timeframe. I waited another week and they just came back to respond that they just gave me 60 days for me to rekey the transactions, Which of course is not even good for me because I would run the risk of getting chargebacks even later, and my business will have really bad reputation due to so many chargebacks at the same time. Were Talking That This Is, An amounts of transactions of About 900. 
  my customers did finalize the Tap amount every time for them to be able to process the payment. It doesnt process the payment, unless you decide what option you wanna put in regards to Tap amounts benefit zero so I dont know why they mean by me. No finalizing the transactions where they were finalized. I know my end showed me payment approved, but somehow they dont wanna pay me the money because it stayed an authorization and it is not my fault that they never pushed them. They are responsible, pushing the transactions and pay me, the ***** once its approved on the card. It is not my responsibility to go back and do their job. Thats why Im paying a fee to them 

  Customer Answer

  Date: 02/07/2025

   

  So I asked him to pay me the money since theyre full that they transactions were never finalized because their system wont allow you to finalize them yourself. They have to do it for you. And also the customer had already decided to put zero dollars on Tips so I dont have to come back later and add a tip, 

  So right now theyre offering to give me 60 days of protection against charge back, but the customer can put a charge back all the way to 120 days. Plus my business can really look bad for charging something out of time. So many months later, and I did bring it to Attention Within, the Thirty Day. Actually as soon as I realize that this was happening. I brought it to their attention. Right away. I had no access to their website where I could check the transactions, or if they were just an authorization hold,  a void or any other thing, en as soon as I realized that this was happening, I called him and I tried to resolve the issue, but they asked me for seven Business days to respond and they didnt within that timeframe. I waited another week and they just came back to respond that they just gave me 60 days for me to rekey the transactions, Which of course is not even good for me because I would run the risk of getting chargebacks even later, and my business will have really bad reputation due to so many chargebacks at the same time. Were Talking That This Is, An amounts of transactions of About 900. 
  my customers did finalize the Tap amount every time for them to be able to process the payment. It doesnt process the payment, unless you decide what option you wanna put in regards to Tap amounts benefit zero so I dont know why they mean by me. No finalizing the transactions where they were finalized. I know my end showed me payment approved, but somehow they dont wanna pay me the money because it stayed an authorization and it is not my fault that they never pushed them. They are responsible, pushing the transactions and pay me, the ***** once its approved on the card. It is not my responsibility to go back and do their job. Thats why Im paying a fee to them 

  

  Business Response

  Date: 02/12/2025

  Hi *******,

  Unfortunately, There is no information in the message that helps me determine which merchant account they are. Where is the remaining information?

  Please advise,

  Deb

   

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our business up for shift4 Payments around April 2024 because of their slightly lower processing fees compared to their large competitors like ****** or Square. My small business has lost way more money using Shift4 becuase of their ridiculous HIDDEN fees. The only fee I was told about by my sales agent was the $25 handheld device fee. 6 months later I realized this is far from wrong. Shift4 is charging my seasonal business that operates 6 months out the year $60 a month and even worse, they have locked us into a 60 MONTH contract that will cost us $600 to get out of!! Why are your sales agents not providing this information on a recorded line before signing us up?? This should be illegal! Shift4 is sucking revenue from small businesses unethically. Today I noticed our business bank account was overdrawn because of another HIDDEN shift4 PCI fee that has never been disclosed. The representative I talked to today said its in the ***** page privacy policy. Really? No one is reading a ***** page privacy policy to see if you are in a ******************** extra hidden fees. This should be disclosed and shift4 needs to take responsibility and do whats right for small business owners and DISCLOSE these terms and fees CLEARLY.

  

  Business Response

  Date: 01/08/2025

  Hi Autumn,

  I am sorry to hear of your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, our team can be reached via ****************** or ********************************************** Monday-Friday 9am-6pm EST. 

  Thank you,

  ******* Schaffer 

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started using Shift4 for a second website. After a little time when importing products to sell it would take days to weeks for images to show up. I opened a ticket. After a couple days it showed closed. I contacted support and was told despite what I see the ticket shows open on their side. I never heard anything back from Shift4 and ticket still shows closed. I added no more images and closed down the checkout page. Since the issue was not resolved and I was not going to put more time into it I request the account be closed. ********************** now wants me to pay a termination fee for their processing services when the issue for me to move is because of them. It was not until I requested service be cancelled was I told that they really now want to help my tech issue - I have already decided to go somewhere else. They offered me a 50% cut in the term fee in which I reached out to their legal department for them to show me where it says anything about a term or term fee (there is nothing on my contract) - they then offered me a 'discount' of ******. So Shift 4 has an issue with the service, they do not fix it despite me asking several times, then try to charge me to cancel service.

  

  Business Response

  Date: 01/02/2025

  Hi ***********,
  
  I am not sure when this complaint was submitted; however, we have been actively trying to schedule a conference call with you in order to address your concerns.
  
  Thank you,
  ******* S*******

  Customer Answer

  Date: 01/03/2025

  A follow-up email was sent to this business on 1/2 at 4:14 PM Eastern time advising I am available at 12 pm on Monday 1/6. I have not received a response with the information needed to call in for that conference call.

  Customer Answer

  Date: 01/08/2025

  
  
   Complaint: 22751418
  
  I am rejecting this response because:A follow-up email was sent to this business on 1/2 at 4:14 PM Eastern time advising I am available at 12 pm on Monday 1/6. I have not received a response with the information needed to call in for that conference call.
  
  
  Regards,
  
  *********** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 01/09/2025

  Hi ***********,
  
  I have been trying to reach you via calls (VM) and email but have been unsuccessful. I will try again but please feel free to reach out to me directly via ******************.
  
  Thank you,
  ******* S*******

• Initial Complaint

  Date:12/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shift4 Offers a referral reward program. Back in May I submitted a referral that qualified me for the $2000.00 bonus. I followed up on the bonus regularly. On November 19th I was sent a W9 form by ****** ************ to fill out to receive my bonus. When I filled that form out, I asked how long before I would receive the $2000.00 she advised me that payments are submitted on or around December 20th. Which I was excited about right before Christmas. I checked on my referral status online December 17th and didnt see any updates so I emailed Shashi and asked for an update which I never received a response to. I waited a couple days and on December 20th when I noticed nothing was updated I contacted customer service to speak with ******. The *** advised me, she had no direct line to transfer me to. That she would send her an email. The next thing I know Im sent an email stating I was disqualified for the bonus. And she sent the terms which I read numerous times through the process. I dont see anywhere on the terms that would disqualify me. I reached out to my sales *** and he was confused as well. The reason was because I closed my account. But he said people submit referrals that arent customers so that should definitely not matter. I feel like she tried to find a way to disqualify me because of my continued follow ****

  

  Business Response

  Date: 12/26/2024

  Hi ******,

  It is my understanding that this concern has been resolved and this complaint may have been placed prior to our discussion. Please contact our team directly should you have any additional questions regarding this matter via ****************** or ********************************************** Monday-Friday 9am-6pm EST.

  Thank you,

  ******* Schaffer 

   

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2009 - Dec 2024 Our merchant processing company is ******************** chose ***** to process Gift cards.Givex was bought out to Shift 4 recently and wanted to charge annual fee of ****** per location.We decided not to continue business with Givex and we were told that we have to pay ****** for an exit file to get all gift card information. I asked how many days we have to redeem all the gift cards, because all the gift card sales funds are deducted and will not be credited to our account unless customers come back to use them. I was told that after the exit file is given which is a hard copy with gift card numbers and amounts, our account will be deactivated immediately. Givex states that we don't have to redeem anything, because they were never credited for our gift cards sales. However, ***** is telling us Givex was credited for all our gift card sales and we have to redeem all gift card sales.

  

  Business Response

  Date: 12/19/2024

  Hi *****,

  I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, we can be reached directly via ********************************************** or ******************.

  I look forward to speaking with you soon.

  Thank you,

  ***** ****

  Customer Answer

  Date: 12/26/2024

  Shift 4  has not resolve the issue yet. They are still working on the situation. 

  Customer Answer

  Date: 12/27/2024

  Gift ************ merchant portal says we have full access to our sales of Gift Cards.

  They have such thing called Liability report with all Gift Cards sales and they change all Gift Card numbers and make you pay for actual Gift Card numbers. 

  Based on the conversation I had with Shift 4, Liability report or Exit file which contains right Gift Card numbers are not free or cheap.

  All merchants, keep all your Gift Card Transactions with your Gift Card numbers. You have no access to your Gift Card transactions unless you keep it. Merchant portal is useless, unless you have all your information.

   

  Customer Answer

  Date: 12/27/2024

  
  
   Complaint: 22706623
  
  I am rejecting this response because:Gift ************ merchant portal says we have full access to our sales of Gift Cards.
  
  They have such thing called Liability report with all Gift Cards sales and they change all Gift Card numbers and make you pay for actual Gift Card numbers. 
  
  Based on the conversation I had with Shift 4, Liability report or Exit file which contains right Gift Card numbers are not free or cheap.
  
  All merchants, keep all your Gift Card Transactions with your Gift Card numbers. You have no access to your Gift Card transactions unless you keep it. Merchant portal is useless, unless you have all your information.
  
  
  Regards,
  
  ***** ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 12/27/2024

  Hi *****,
  
  I thank you for the opportunity to continue to assist you. Yes,the masked report is free of charge and there is a fee for an unmasked report. Either option remains available to you as your choice on how you would like to proceed. Please feel free to reach out to us directly should you have any additional questions regarding this matter via ****************** or ************************************************************************.
  
  
  Thank you,
  ***** ****

  Customer Answer

  Date: 12/27/2024

  Yeah, I don't see anywhere on the portal about the difference in masked or unmasked.

  Bottom line is that we don't have full access for the business we give you.

  I've been talking to one of your representative. While ******* ****** was taking her time and lied to me and you guys, I was charged for the annual fee.

  Annual fee  should be credited towards the charge if you are charging me for unmasked document and how much time do I have to redeem those gift cards? 

   

  Customer Answer

  Date: 12/27/2024

  Yes I reached out to your department on the first day I received an email. This is where I m at.

  

  Business Response

  Date: 12/27/2024

  Hi *****,
  
  Any consideration would need to come by your contacting Legal Support directly to discuss. This is because we choose to keep your financial information private. We are willing and able to discuss with you further if you like. Any communication regarding this matter can be made to ****************** or ************************************************************************.
  
  Thank you,
  ***** ****

  

  Business Response

  Date: 12/27/2024

  Hi *****,
  
  Any consideration would need to come by your contacting Legal Support directly to discuss. This is because we choose to keep your financial information private. We are willing and able to discuss with you further if you like. Any communication regarding this matter can be made to ****************** or ************************************************************************.
  
  Thank you,
  ***** ****

  Customer Answer

  Date: 12/27/2024

  I addressed everything to your representative on the first email I sent on the  Dec. 21, 2024. I am waiting to hear from your representative. Your company has a way to communicate with me and you are the one who is keep asking me to reach you by email or phone. Your representative can email me answers for my questions she's been working on. I hope your company does not close and reopen the case again.

  Customer Answer

  Date: 01/06/2025

  I called the Shift 4 on Jan. 2, 2025 and spoke to Ms. ***** ****. Situation has not been resolved yet and I am waiting to hear back from Ms. ***** ****. I received the email from Shift 4, they are in the process to do further research.

  Customer Answer

  Date: 01/07/2025

  Ms. ****,

  I received an email from ******* today for the quote for the exit file.

  She dated exit file will be good for 1/7/2025 - 2/6/2025 with full card information.

  I emailed her to ask if this time range is for me to redeem gift cards from May. 2009 - Dec. 2024.

  Due to ********* dishonesty and escalating this issue, I would not proceed without your confirmation.

  Thank you

  

  Business Response

  Date: 01/07/2025

  Hi *****,

  I'm sorry, I may be missing something since you have been informed to submit the executed document that ******* has sent to you and then let us know when you are ready to close the account. This may not be the best way to address this type of concern so please reach out to our team directly should you have any additional questions or concerns via ****************** or ********************************************** Monday-Friday 9am-6pm EST.

  Thank you,

  ***** ****

  Customer Answer

  Date: 01/13/2025

  Just wanted to update. There was a definite progress with Ms. ****** help. Currently, I am waiting for the exit file I paid for. 

  Customer Answer

  Date: 01/16/2025

  Representative ******* from Givex was taking her time not requesting for the exit file payment. Exit file has to be paid at the time of the request, but I was never asked to pay for them until I went back and asked *******. Reason for my wait was because Givex already has my bank information. 3 days after I requested for my exit file then I was provided with payment procedure. Givex changed their word and tried to deactivate my account again as soon as I receive the exit file. Ms. **** helped me with this situation and on Jan 15, 2024, I finally received the exit file with an extra week to redeem all my gift cards and deactivate my account. This matter is not resolved yet, since I havent redeem gift cards yet.

  Thank you 

  Customer Answer

  Date: 01/21/2025

  Hello,

  I had to get two different exit files, figured out the difference between two over the weekend.

  Still working on them.

  Thank you

   

  Customer Answer

  Date: 01/23/2025

  Ms. **** from Shift 4 has been helpful to resolve this matter. If ******* from ***** communicated with customer better, I would not filed a complaint. Jan 24, 2025 is the day my account will be deactivated. I requested annual fee to be refunded. So I will wait to finalize this case.

  Thank you 

  Customer Answer

  Date: 01/27/2025

  My account is deactivated and I didnt hear anything about the annual fee I was charged for. If ******* replied to my email and explained the situation, all these would have been prevented.

  Thank you 

  Customer Answer

  Date: 01/28/2025

  I really appreciate Shift 4 and Ms. **** for the progress with my complaint. Currently, my account is deactivated as of Jan. 24, 2025. Givex never answered that they will refund the annual fee that was debited from my account. I filed a complaint to both Shift 4 and Givex on the same day Dec. 19, 2024 and all of sudden Givex sent a message to BBB that the complaint was resolved. Ms. **** from Shift 4 did all the work and ***** wanted to end the complaint when they didnt respond to the original complaint more than a month. I rejected their offer and asked for the annual fee refund again. Ms. **** reached out to me, because Givex told her I rejected the offer. Givex didnt tell Ms. **** that I rejected, because no one from the Givex is responding to my email about the annual fee refund. Ms. **** said she will ask her manager. I asked my bank to help with this situation, sent all the emails between me and Givex from Nov. 22, 2024. Hopefully, this can make things easier for Ms. **** from Shift 4.

  It will take about 10 days or more for ACH debit to be credited back to my account. 

  Customer Answer

  Date: 02/07/2025

  As of today Feb 7, 2025 I saw the annual fee was pending.

  I will confirm the status once the credit is finalized.

  Thank you 

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company ceased processing payments thru Shift 4 shop and left the platform long ago. We officially closed the account and had ZERO interaction with Shift. I was surprised to see a $250 charge on Oct. 30, 2024. I contacted Shift 4 Customer Support (Recorded Call) and was told a mistake was made and 4000 CLOSED ACCOUNTS were ACCIDENTALLY charged $250. They assured me it would be reversed, and apologized. We filed a stop with our bank who declined the transaction. We have continued to receive emails (7) from billing support trying to get paid $275 now. No response to request for invoice/explanation. Virtually impossible to get thru to customer support.We would like confirmation in writing that Shift 4 has removed ALL of our banking information from their systems so that "MISTAKES" cannot happen again. We would like to stop receiving correspondence on a closed account.

  

  Business Response

  Date: 11/21/2024

  Hi *****,

  I understand your frustration and appreciate your *********** seems this concern has already been resolved. While Im unsure of the exact timing of your BBB filing, it may have taken some time for it to reach us. As noted, the billing issue has been addressed, and your banking information has been removed from our system. If you have any further questions, our team is here to assist you. Please reach out to us at ********************************************** or call **********************, Monday through Friday, 9 AM to 6 PM Eastern Time, for prompt assistance.
  
  Thank you,
  ******* Schaffer 

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:11/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to cancel the services with Shift4 but they do not allow us to cancel. They claim to have all these stipulations and terms when we are able to cancel but we have nothing in writing that shows specific details. Just a starting date. We need help getting the services cancelled since we pay them a monthly fee without using them. The start date with them was 09.06.2019 and there is a monthly service fee for $ ***** automatically deducted from our bank account. The business is not willing to cancel our account unless we pay fees upfront for months that still need to come until we hit the end of term of agreement?

  

  Business Response

  Date: 11/13/2024

  Hi *****,
  
  I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you via ************* so we can discuss. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm.
  
  I look forward to speaking with you soon.
  
  Thank you,
  ******* S*******