Reviews
This profile includes reviews for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 40 Customer Reviews
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Review fromGerry P
Date: 08/20/2025
1 starThis company is a complete rip off the charge fees on top of fees on top of fees by the very end you are in business just to pay their fees. Merchant fees, Monthly fees, Outrageous annual fees and you better cancel at the very end of your yearly cycle because to cancel even 4 days after is another 500+ cancelation fee on top of the annual f800+ annual fee. HIGHWAY ROBBVERY!!
Shift4
Date: 08/24/2025
Hi *****,I am sorry to hear of your disappointment. All billing is in accordance with your executed agreement. I will reach out to you on Monday so we can discuss your account. In the meantime, any communication regarding this matter is to be addressed via ********************************************** or ****************** Monday-Friday 9am-6pm EST. Thank you,******* S*******Review frommike s
Date: 08/14/2025
1 starFirst of all they charge a $250.00 annual fee after they promised there would be no annual fees, They deducted this without my permission. Once they tried charging me twice for the same fee. They also have a compliance fee they charge charge twice a year also $250.00. There representative have lied to me numerous times over the phone. DO NOT USE THE PROCESSSOR. It has been a nightmare from the first day.Shift4
Date: 08/18/2025
Hi ****,I am sorry to hear about your experience. The annual fees that you mentioned are billed one time per year and reminders are sent to you via Statement Notice. You can access these notifications on demand 24/7 via your Lighthouse account. I will reach out to you so we can discuss. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm EST.Thank you,******* S*******Review fromElie B
Date: 07/19/2025
1 starThey have been processing my credit cards for my restaurant for many years. DO NOT USE THIS COMPANY They have been overcharging me for a long time with an effective rate of 4.15 %. I know its my fault for not checking and switching companies sooner, but you would think they would take care of loyal customers not take advantage of ******* now I'm switching processers and they are charging me early termination ******** its time to return their equipment and its been a nightmare. They are supposed to send return labels so you can return the equipment. everyone is always nice and say they will take care of it and nobody does.Shift4
Date: 07/21/2025
Hi ****,I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, our team can be reached directly via ****************** or ********************************************** Monday-Friday 9am-6pm EST.I am looking forward to speaking with you soon.Thank you,***** ****Review fromChef J
Date: 06/25/2025
1 starI wouldn't recommend to anyone. I've been with them for sometime and im always frustrated when calling for help. They have hidden fees. Though customer service is friendly, they barley know solutions to issues. I one time had a solution that you would've thought technical support would've suggested. My sales manager is in another State in which is never available to help me with issues. Instead he loles to text conversations and not return calls.I have requested numerous times to change my sales manager and still months haven't heard back. Worst eggcperience!Review fromJason S
Date: 05/01/2025
1 starJust got off the phone with Shift 4 to cancel our account. Plan way ahead to cancel as they are going to stick you with all kinds of ******* to their performance, we had daily problems with their system. We spent over a year trying to get a second kitchen screen, they failed to be able to supply a functioning screen. This was the final straw to close our account with **********************. Good luck getting any help from technical service as all calls are send overseas.Shift4
Date: 05/02/2025
Hi *****, I am sorry to hear about your disappointment. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. I look forward to speaking with you soon.Thank you,******* S*******Review fromKylee B
Date: 04/11/2025
1 starShift 4 / Future POS -Employees are either knowledgeable, helpful, and kind or they have zero clue how to fix issues and are very rude and disrespectful. Call time can be up to 1.5 hours , it is frustrating when 3/4 of the employees are rude and have no idea what they are doing .Shift4
Date: 04/13/2025
Hi Kaylee,I am sorry to hear about your experience and would like an opportunity to assist you. Unfortunately, I am not able to locate an account based on the limited information provided. Please reach out to our team directly at your earliest convenience for expedient service. Monday-Friday 9am-6pm EDT ****************** ********************************************** I am looking forward to speaking with you soon.Thank you,******* S*******Review fromAshima K
Date: 03/06/2025
1 starBeware of ******************* c/o Shift4 Payments **** and Their Deceptive Auto-Renewal Practices!******************* c/o Shift4 Payments **** uses misleading auto-renewal tactics to trap businesses into long-term contracts. I originally signed a contract in 2017, and in 2024, they renewed it without providing any prior notification. When I inquired about the renewal, a representative initially confirmed it was a 12-month renewalbut later, they changed their stance and claimed it was a 36-month renewal instead!Not only was I never informed of my renewal deadline, but they also attempted to charge me a $3,647.38 cancellation fee, which they later reduced to $2,735.54still an unjust charge for a renewal I was never properly notified about. Their lack of transparency and refusal to resolve this issue fairly shows a pattern of deceptive contract practices.If youre considering using ******************* c/o Shift4 Payments ****, carefully review every contract detail, demand written renewal notices, and be prepared for unexpected fees. I strongly recommend looking for a POS provider with ethical and transparent business practices.Shift4
Date: 03/07/2025
Hi ******,We are sorry to hear about your disappointment. Please allow us an opportunity to review everything and we will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Thank you,Legal SupportReview fromRoland S
Date: 01/13/2025
1 starI strongly advise small business owners to steer clear of Shift4. They are nothing short of scammers who take advantage of small businesses with predatory contracts. After they acquired my previous processor, ***, I was forced into their service without consent or a choice to opt out. Despite never even using their services, I was slapped with a $1,000 cancellation fee when I tried to terminate the agreement.Their contracts are designed to be nearly unbreakable, trapping small businesses in unfair terms. Shift4 clearly prioritizes profits over their customers, showing no regard for the struggles of small business owners. This company embodies everything thats wrong with the payment processing industrydeceptive practices, hidden fees, and a complete lack of accountability.If you value your business and your hard-earned money, avoid Shift4 at all costs. They do not care about your success; they only care about padding their bottom line. Proceed with extreme caution, and do your research before getting involved with them. Youve been warned.Shift4
Date: 01/14/2025
Hi ******,I am sorry to hear your disappointment and appreciate an opportunity to assist you. I am unable to locate an account for you based on the information provided. Any communication regarding this matter should be sent to our team directly so we can assist you. Legal Support is available Monday-Friday 9am-6pm EST via ****************** or *********************************************** I look forward to speaking with you.Thank you,***** ****Review fromLisa T
Date: 01/11/2025
1 starI have a restaurant with this company as we speak. We were a new business and have already lost close to $3,000 perhaps more. The customer service will not allow us to speak to any upper management its absolutely impossible to get anywhere and to anyone else to speak with with out an attorney stepping in. I am so disgusted and not happy with this company I can't believe it. This has NOT been resolved, real on-going issue right now as we speak and shift 4 does t want to do anything about it but is very ok taking money and misrepresenting new customers and leaving them unknowing what is even going on. The worst customer service i have ever seen making things even more frustrating.**** & ***** absolute nightmare to speak with egging on further frustration. We are beyond disappointed and totally turned right off and will be switching companies bc of all of the taken money that they don't want to talk about.Shift4
Date: 01/13/2025
Hi ****,I am sorry to hear of your disappointment. I have taken an opportunity to review your account and see that the account owner has not approved you to address their account on their behalf. That said, I will reach out to see what can be accomplished. In the meantime, any communication regarding this matter is to be addressed via ********************************************** or ****************** Monday-Friday 9am-6pm EST.Thank you,******* S*******Review fromJohn S
Date: 12/26/2024
1 starDO NOT USE. They hide the contract length and early termination fees on a website they reference in size 8 font on the agreement you sign - the call it Terms and Conditions - like anybody ever reads or accesses Terms and Conditions - but their Terms and Conditions are contract length and early termination fee. No where on the agreement you sign is any reference made to contract length or early cancelation fee - it's all hidden in a website they expect you to access - yet their agreement states you acknowledge you've received this information. The legal definition of received does not include your having to click on a website. Finally if you ask to escalate your issue they tell you they have no escalation process. Meaning that Amber S*** - who I dealt with has sole authority to decide your fate. Apparently there are no managers; no Vice Presidents; no President and no CEO at this company you can escalate an issue to.
DO NOT USE. You've been warnedShift4
Date: 12/30/2024
Hi ****,I thank you for the opportunity to assist you. I am unable to locate an account given what was provided. Please allow me an opportunity to reach out to you. In the meantime, our team can be reached via ****************** or ********************************************** Monday-Friday 9am-6pm EST.Thank you,******* S*******
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