Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DENNIS Uniform has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DENNIS Uniform

  135 SE Hawthorne Blvd Portland, OR 97214-3310

• 

  Dennis Uniform

  3645 E Indian School Ste 1 Phoenix, AZ 85018

• 

  Dennis Uniform

  22825 Savi Ranch Pkwy Yorba Linda, CA 92887

• 

  Dennis Uniform

  3560 Main St Salt Lake City, UT 84115

• 

  Spokane Uniform House

  135 S.E. Hawthorne Blvd. Portland, OR 97214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with DENNIS Uniform on 8/19/24 for which I paid $72.25 for 2 uniform shirts to be shipped. I placed an additional online order on 8/23/24 and paid $63.64 to have 2 more shirts delivered. At the end of September, I still had not received any of the items I purchased, and I reached out to the company. They sent correspondence via email stating they were struggling to fulfill their high volume of orders, and were unable to meet the shipping timeframes promised at the time of purchase. Two weeks later I received one shirt from the first order, and two weeks after that I received one shirt from the second order. There have been no additional attempts made by the company to communicate or provide any further assistance regarding the undelivered uniforms. Today I discovered that DENNIS Uniform has closed the distribution center responsible for managing my uniform orders. All points of contact have been disconnected, and it is no longer possible to communicate with anyone from the company.

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********** I have got the email saying you have received the returned uniform on Oct 3. The uniform is new and never used, and the tag is still on. Why I haven't got my refund? It is already over 14 days after you received. You even charge $9 for return, why it still takes so long? what is the $9 for? service like this should not charge extra for return!Please let me what status right now. I need refund.

• Initial Complaint

  Date:10/22/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, 2024, we placed an order for school uniforms for $191.47. Unfortunately, they had to close their operations, which is unfortunate. We are looking for a refund for what we paid and did not receive. There was no communication at the time that we placed the order (less than a month ago) that they would close. We didn't receive any notice and are in limbo for our almost $200.

• Initial Complaint

  Date:10/21/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order of $382.82 on June *******. This order has only partially been fulfilled. The business has terrible communication and will only email a response saying the items are backordered. If they couldnt fulfill the order it should have never showed available to begin with. These are uniforms needed for a school. I know multiple people who have had the same issues with this company. They take peoples money and then do not send the items.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased uniforms for my child 6/28/2024. After waiting over three months for the items to even be delivered I discovered more recently that a pair of sweatpants were the incorrect size. The size embroidered on the pants were different from what was on the tag, I reached out to Dennis and they sent me a replacement pair. However, the replacement pair that was sent is also the incorrect size. I am now being told by Dennis Uniform that the Soffee brand which is a substantially lower quality than the normal brand that is sent has a different sizing guide. I checked on Soffee's website and the sizing guide still doesn't match what I am being told. I am being told that Soffee Juvenile medium is the equivalent to a youth xxs 3-4. This is not the case, the soffee juvenile SMALL is what my child would need. I have yet to receive a response about sending the actual correct size and am now without a pair of pants that will actually currently fit my child. This is going on 4 months that I am ultimately without the correct size pair of pants.

• Initial Complaint

  Date:10/20/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased uniforms in June 2024 , I never received the clothing. Every time inquired about the clothing excuses on when's going to arrive and the clothing never arrives. Very disappointed this happened every year but this has the longest they just not a good business. Theses uniforms are children to wear to school, We only can purchase private school uniforms only from Dennis Uniforms.

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered school uniform for my child in late July 2024, total of $167 or about that amount, rest was refunded because are taking an extra long time to send. Except for PE shorts. I finally got 2 PE shorts, last month ( 2 separate mailings) Both have an upside down Saints/School logos. I told customer service and sent pictures the same day I received the 2nd paid of shorts. They said they were going to send replacement. But none has been mailed. So today, I wrote that if they can pls. Send me prepaid envelope to return these shorts. This place is very frustrating to deal with, customer service answers but with minimal effort to address the main problem of why the customer wrote to begin with. And has a process of making customer discouraged to even process a return. Very tedious, I waited this long to receive at least part of order and received an upside down logos for both shorts sent on separate mailings, with weeks apart. Initially I wanted to see how f all my original order have an upside down logo. So I can do one return. But since it took so long they refunded the rest of order except for the two shorts I have received. To me the logos look like an antichrist logo. It upside down. Please help refund or be sent a prepaid envelope without filling in so much information. I waited for 2 months or more just to receive two items out, that are out of season by now and nonetheless has upside down logo.

  Business Response

  Date: 10/16/2024

  Hello, 

  We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service. A review of your account shows that you reached out regarding the incorrect logo on Sept. 26th, and we processed the replacement order and cancelation request within 40 minutes of receiving your email. A return label was not provided because defective items do not need to be returned. I apologize if this was not clearly communicated at that time. On Friday October 11th, you emailed again asking for a return label and we did inform you that the defective item does not need to be returned. After close of business on Friday you responded asking for cancelation of the replacement and a refund for the defective item instead. This cancelation and refund were processed Monday when we re-opened and an email confirmation was provided. 

  Thank you for your patience, 

  DENNIS Uniform

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22410963, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Abigail Abanador

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several items from Dennis Uniform on June 3, 2024. I received all except for five long sleeved polo shirts. It stated at the time of order they would ship within 2 to 3 weeks. I have called at least four times and was once given an incorrect ship date, and on the other occasions, no estimated ship date. Last week they said they would have a manager call me and no one contacted me. They gave me a 10% discount code which did not work. Dennis is the only place I can buy these required uniform items for my two children and the items are not available in the local store. We need additional uniform sweaters for the winter, and though I do not want to place another order with this company, I have no other way to obtain these items.

  Business Response

  Date: 10/11/2024

  Hello ******, 
  
  Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, we share in your frustration over the extended delay and appreciate your patience. We value your feedback and are committed to improving our customer service.
  
  The 5 navy polos on order *********** are in production and expected to be completed by next week. They will ship shortly after completion and an email with tracking information will be provided. 
  
  In light of the poor experience youve had, we have sent you a DENNIS Gift card. This will arrive via email, has no expiration date and can be used in-store or online. 
  
  Thank you

  DENNIS Uniform

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22406179
  
  I am rejecting this response because I still do not have a tracking # or an ETA for the 5 shirts I ordered in June. A gift card is not useful for items I will not receive. 
  
  Sincerely,
  
  ****** *******-******

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I am filing this complaint regarding Dennis Uniform due to significant delays in fulfilling my order and poor customer service practices. Despite multiple attempts to resolve the issue through their designated communication channels, I have received little to no helpful response. Description of the Problem:On 7/8/24, I placed and order for school uniforms through Dennis Uniform, which is the exclusive supplier for my child's school. According to their website, orders should be shipped within 2-3 weeks. However, it has now been nearly 3 months, and I have yet to receive my full order or any clear indication of when it will be shipped. The company's communication practices are subpar. Dennis Uniform does not answer phone calls, directing customers instead to communicate their online ticketing system. When I have submitted inquiries through this system, the tickets are often closed without providing adequate information about my order status or offering a meaningful resolution. The company has repeatedly failed to provide concrete answers regarding the delay. Monopolistic ******************* has an exclusive contract with Dennis Uniform, meaning we are unable to purchase uniforms from other vendors. This leaves us at the mercy of their delays, effectively creating a monopolistic situation in which we have no other purchasing options. This severely limits parents' ability to find timely alternatives and places an undue burden on those waiting for essential school uniforms. Resolution:1. Immediate update on the status of my outstanding orders. 2. Improvement in Dennis Uniform's customer service practices, including providing direct customer support through phone calls. 3. Accountability for delays. Dennis Uniform should be held accountable for this discrepancy between their advertised shipping timelines and the reality of their delays. 4. Consideration for compensation for the inconvenience caused by the delay and lack of communication.

  Business Response

  Date: 10/11/2024

  Hello,

  We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.   
  
  The information provided to you at the time of each interaction was accurate and matched the information within our systems at that time. Unforeseen delays from our vendors have occurred however DENNIS Uniform sends out regular automatic email updates for all unfulfilled orders.  We will review our communication channels to ensure better accessibility for our customers incase there was an issue that prevent the receipt of those updates.
  
  A review of your account shows you requested the cancelation and refund of your outstanding Polo and Cardigan on October 4th and October 7th. Those requests were processed and the items  successfully refunded. 
  
  In light of the poor experience you’ve had a DENNIS Gift card has being provided to you. This  arrived via a separate email, has no expiration date and can be used online or in-store. 
  
  We appreciate your patience and understanding as we work to improve our processes and ensure a better experience for all our customers.

  Thank you

  DENNIS Uniform

  
  

• Initial Complaint

  Date:10/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********** Placed on July 25, 2024 at 10:32 pm The order was only partially filled. The item was needed at the end of August. We were forced to purchase an alternative.we paid over 100 in total. One sweater arrived in the last week and the second item never arrived. We paid ***** for the item that never arrived - this is the refund amount we are requesting

  Business Response

  Date: 10/03/2024

  Hello,

  Thank you for reaching out regarding your cancelation request. Our fulfillment process involves numerous steps and once an order reaches a certain point it is not possible for a **************** agent to cancel the order. At the time of your initial interaction with our team the final item on your order had already been packaged for shipment and was awaiting pick up by ****. Due to that status we have to submit a request for the package to be located before cancelation could occur. Due to the high volume of packages sent each day this request cannot always be actioned upon before the package leaves our facility. The agent did submit a request to see if the package could be stopped and we received confirmation of the package intercept. Your cancelation request was processed, and an email confirmation of that was provided prior to the resolution of this BBB submission.
  
  We appreciate your patience and understanding as we work to resolve these matters.
   
  DENNIS Uniform