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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENNIS Uniform has 15 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this uniform letterman sweater in July of 2024 and never received it. I have been communicating with them up until a few weeks ago about the status of this order. They kept saying it was back orderded.

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 29, 2024 Total owed $65.35 I ordered two items from Dennis Uniforms in July. I received the jumper but not the sweater. The total was $118.00. I am owed $65.35. I received notification from my daughter's school that the company has closed. I received no notification from the company about the order or reimbursement for the money that I'm owed.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received confirmation emails from Dennis Uniform that they received my returned merchandise but never received the money back to my **** card. Website and phone say no longer in business.

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a sweater and two uniforms on May 7, 2024. The uniforms were delivered in July. The sweater still has not been delivered. According to their website, it was schedule to ship 2-3 weeks after the order was placed but it has still not been received. I expect a refund for the cost of the sweater.

    • Initial Complaint

      Date:11/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 orders which are partially fulfilled and *** requested to cancel. These are for school uniforms and the principal of the school notified us that they have closed and seized operations -August 16- $183 - order #*********** -June 1 - $534 - order #***********

    • Initial Complaint

      Date:10/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online on July 13th, 2024, and to this date, 10/30/24, I have not received my products. The total amount was $192.65 for school uniform shorts, and shirts. It was for 2 shirts and 2 shorts. I have tried to cancel the order, and I have not heard back from the company. I stopped in person at the local store in ****** on 10/29/24 and the store was closed for inventory during normal business hours. I would like my money back for these undelivered products.

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - I purchased several items on June 6, 2024 and paid $361.25 (ORDER ***********).- 3 items have yet to be fulfilled (totaling $97.70): 1. Short Sleeve Tech Mesh Polo 119 - White / Toddler - TD4 Toddler 4 / V0X $32.90; 2. Short Sleeve Oxford Shirt 119 - White / Size Range - 4 / V0X $31.90; 3. Short Sleeve Tech Mesh Polo 067 - Navy / Toddler - TD4 Toddler 4 / V0W $32.90 - I have reached out numerous times asking for updates on the order. - On July 25th I received a response stating that the remaining items would ship in August.- I reached out again on September 5th requesting an update and inquired about canceling the remaining items so that I could purchase my son's uniform elsewhere.- The response was that they were unable to provide an *** and that they would not be able to cancel the items. They stated that I would have return the items once received to receive a refund. - I reached out again on October 16 and 22 with no response. - The company has a message on their website stating: All DENNIS Uniform stores and ********************** are temporarily closed. Online checkout and returns are temporarily unavailable.- Their social media accounts have been disabled. I would like help in recuperating the $97.70 for the items that have not been fulfilled.

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint On October 14, 2024, I placed an order with **************************, with order number ***********, totaling $105.13 USD. The payment was processed successfully, and the amount was fully paid. However, the order status remains "Unfulfilled," and I have yet to receive any updates regarding its delivery.Recently, I discovered that ************************** has gone out of business, and I have not been able to get any response from the company regarding the fulfillment or refund of my order. Despite my attempts to contact their customer service, I have received no communication or support to resolve this issue.Details of the Transaction:Date of Transaction: October 14, 2024 Amount Paid: $105.13 USD Order Number: *********** Issue: Unfulfilled order with no communication from the business Resolution Sought: Full refund of the paid amount Nature of the Dispute: The business, **************************, has failed to fulfill my order and has gone out of business without notifying me or offering a refund. This situation is highly frustrating and unfair to customers who trusted their service. I am seeking assistance from the BBB to facilitate a resolution, specifically to receive a full refund for this unfulfilled order.I would appreciate BBBs support in mediating this issue to secure the refund. Please let me know if additional documentation or information is needed.Thank you for your help.

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased uniform from Dennis uniform in June of 2024 it is now October of 2024 and my sons shirts still have not been fulfilled. I have Tried calling to get an update and I either Get hung up on or they give me an excuse. They also refuse to change the size of the shirts when my order hasnt been fulfilled yet. Its been almost 5 months and they expect that size to still fit the child. So when I do Receive the shirts he wont be able to wear it due to them not getting things delivered on time.

    • Initial Complaint

      Date:10/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased school uniforms for my son on Tuesday, October 15 for $189.49 and expected to receive one sweatshirt and three pairs of pants. I received my order with a note on the pack list of "short pick" and realized that I am missing two pairs of pants. I tried to contact the business, but learned days later that they unexpectedly shut down all operations. Recent news reports indicate that they are closing business after 100+ years. I would like a refund for the two pairs of pants that I will never receive.

    DENNIS Uniform is NOT a BBB Accredited Business.

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