Business ProfileforDENNIS Uniform

7/8/2023 Fleece Jacket Youth Large ***** Originally visited a physical store for the item which was out of stock, the store worker placed the item on order through its website. Initially told item was on back order to expect 6-8 weeks. Item came in late October in the wrong size Youth small. When I called I explained that weve already waited so long and how long would it now take the customer service rep said, that the item was in stock and should only take a few weeks. In late November I called back to get a status where I was told item would come late December to mid January. I asked to speak with a supervisor/manager was told none was available and that I would be put on a list to be called back and that it would only be a couple of days for the call. I was never called back; I called back 1/19/24 to get another update and have been told that it will still be another 2-3 weeks. I asked why I was never called back and was told that I was never actually put on a list to be called back. When I asked to speak with a supervisor/manager again I was told that they were in a meeting and that I would be put on a list to be called back once again. I dont have the original order number this only goes back to the reorder. Order ***********. They have not offered any solution to help expedite my order, even after I explained that my childs school only allows students to wear uniforms with the school's logo and that at this point my student has to attend school and remove the jacket when entering the school even while were facing freezing temperatures the last few weeks. This seemed to go totally ignored as it was when I previously called. I require the jacket and it is the only business that works with the ****** Catholic School District for uniforms.