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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENNIS Uniform has 15 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a school hoodie on May 31, 2024, and have been waiting for it because it was back-ordered. Finally, it arrived and was sitting in the warehouse waiting for the lettering to be stitched on. Now that they have closed, I have no way to find out whether the stitching was done and if it will be shipped, or if I can even get my money back.

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 28 2024 I ordered online 2 school uniform polo dresses and paid for them. I never recieved them. I then went into the store on July 12,2024 and ordered another uniform shirt yellow polo shirt and I have never received that either. I also inquired about the previous order on this day as well. I have reached out to them in store and called customer service and still nothing. I reached out to the store manager many times starting September 10 and then again on Oct 9 and was told she would look into it and let me know when she found out anything never heard anything back. I was then informed on Oct 29 that the business was no longer in business and was closed with no one to contact. I reached out to manager that day oct 29 and asked what I needed to do for a refund and no response.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for school uniforms on June 29, 2024. I received 4 out of 5 purchased items and was told the 5th item was on back order. On September 9, 2024 I received a message apologizing for the delay but reassuring me that my order would be fulfilled. On November 4, 2024 I received a message from my daughter's school saying that Dennis Uniform would be closing their doors and not fulfilling any missing orders.

    • Initial Complaint

      Date:11/23/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ***********
      Item was ordered in July 2024 till this day the item not shipped nor response to emails.
      Men's Rayland Skechers Slip-On Shoes
      Men's Rayland Skechers Slip-On Shoes

      $84.95

      Color: 013 - Brown
      Size: Size Range - A11.5 Adult
      013 - Brown / Size Range - A11.5 Adult
      School Code: aacchs_male_shoes
      Grade: 10
      Gender: Boys
      24FACJYaacchs (-$16.99645) **************
      Regular price
      $84.95
      Sale price
      $67.96

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on October 13, 2024 later to understand that they suddenly went out of business and I see they took the money promptly from my credit card and when I’ve tried to email to see where my order was I understood from other classmates said they went out of business and are unreachable. I would very much prefer to get a refund of the money they took from my account and not have to go through our legal system to file lawsuit in order to obtain my refund

    • Initial Complaint

      Date:11/22/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,

      I am writing to formally lodge a complaint against Dennis Uniforms regarding an online order I placed on June 28, 2024. Despite repeated attempts to resolve this matter, I have yet to receive my order or any acceptable resolution from the company.

      After months of delays and lack of communication, I was issued a $25 gift card in October as a gesture of goodwill and was assured that the item was back in stock. However, it is now November, and I still have not received the item. This continued lack of fulfillment and unkept promises is unacceptable.

      I have contacted the merchant numerous times via email and phone in an effort to resolve this issue. Unfortunately, these efforts have been met with either unhelpful responses or complete silence. As a result, I was forced to submit a fraud claim with my bank.

      This experience has not only been frustrating but has also disrupted my daughter’s school preparation, as the order was intended for her use and the only company I know of that carries this uniform. I am sharing this complaint to prevent other customers from experiencing the same lack of accountability and poor service.

      Attached, you will find copies of email correspondence documenting my attempts to resolve this issue. Please note that these do not include the numerous phone calls I made in my effort to seek resolution.

      I respectfully request that the BBB investigate this matter and hold the merchant accountable for their actions. Thank you for your attention to this complaint. Please, reach out to me if you have any questions.

      Sincerely,
      ******* ********

    • Initial Complaint

      Date:11/22/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dennis uniforms problem:
      I placed an order 8-11-2024 for two polo shirts for school, I never got the order, I emailed them three times to ask about it. I found out by accident that they closed their stores, and the website was listed as temporarily unavailable. They closed 10/11/2024 which is more than 2 months after my order, they could have refunded me that amount way before they closed, or fulfilled order, I gave them both options. I am so upset, and now I want my money back. Unacceptable. My order was back in August, way before they closed.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for school uniforms that were not received for several months and now the business is closed. They never issued a refund either. I paid ******

    • Initial Complaint

      Date:11/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 28th 2024 I placed an order for a backordered full zip hoodie. The estimated ship date was 2-3 weeks from date of order. It is now November 19 2024 and we have not received the item. I have attempted to fill out a request for refund form on their website. Dennis's website now states All DENNIS Uniform stores and ******************** are temporarily closed. Online checkout and returns are temporarily unavailable.

    • Initial Complaint

      Date:11/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 14, 2014 I purchased uniform pant for my child for a total of $55.56. They did not have the product in store, so they placed an order in-store. I called about my order in mid-October I was told I would receive my in 2-3 week.During the week of November *****th I called the store, customer service and sent an email. I have yet to receive my order or a refund. November 18, 2024 I went to the store to find out it was not open although the store shouldve been open based on the times listed. I checked the website again and it is a message saying the store and customer service is temporarily closed.

    DENNIS Uniform is NOT a BBB Accredited Business.

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