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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENNIS Uniform has 15 locations, listed below.

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    Customer Complaints Summary

    • 144 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders for school uniforms for my children. Each order was only partially fulfilled. On September 19, 2024 I paid $87.22 for two dresses. Only one has been shipped as of 1/2/25. The dress for $38.70 has not been fulfilled. On Oct 2, 2024 I ordered shirts and dresses. The long sleeved shirt for $31.90 has not been fulfilled.

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 uniform shirts on August 3, 2024 totaling $ 89.18, which includes the shipping fee of $ 10. To date, I have not received the items that I paid for. I have called plenty of times to no avail.

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed for 2 green sweatshirts on October 13th. Since then, we have been informed through our school (as dennish uniform was their only uniform provider) that Dennis uniform has gone out of business. There is no way of contacting them. Every number I call results in a busy signal or disconnected. I will take the products I ordered or the money returned. Thank you for help in this matter.

      Crew Neck Sweatshirt
      $28.20

      Color: 136 - Green
      Size: Youth - YM Youth Size 10
      Logo: Z6O
      136 - Green / Youth - YM Youth Size 10 / Z6O
      School Code: bt00sj_sweatshirts
      Grade: 3
      Gender: GIRLS
      Estimated ship date not available for this item


      $28.20

      Color: 136 - Green
      Size: Youth - YM Youth Size 10
      Logo: Z6O
      136 - Green / Youth - YM Youth Size 10 / Z6O
      School Code: bt00sj_sweatshirts
      Grade: 3
      Gender: GIRLS
      Estimated ship date not available for this item

      SKU 090000Z6O136YM

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/16/2024 I placed an order with Dennis uniforms. The order was for 1 sweater, 2 sweatshirts, 2 sweatpants and 6 uniform pants. The total cost for the order was $426.46. The order number is ***********. I am unable to get ahold of Dennis uniforms through email or phone. I have not received my order. I do not know what to do about getting my refund or getting my product.

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I placed an order with Dennis uniforms (order #***********) on October 4, 2024. I have been charged for all items in the order but have only received 1/3 items. I am missing the 1/4 zip pullover sweatshirt for $33.90 and the 1/4 zip mock neck micro fleece pullover for $39.90. The items for this order in my account on their site are listed as unfulfilled. I was informed by my son’s school that they have gone out of business. I emailed them for a refund after a call that resulted in me sitting on hold indefinitely on 11/19/24. They have not responded to my email and I attempted to call them again today and the number doesn’t appear to be working anymore. I have not received the items I paid for and would like my money back.

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Uniform items were purchased in 07/2024 in store paid in cash. Items were out of stock and we were told that the items would ship to us in 4-6 weeks. Received one skirt 6 weeks later and it was not the size ordered. Since we paid in cash they left a credit on our account because the employee said they could not give cash refunds. Never received anything from the order. I want a full refund for the $214.35 paid.

    • Initial Complaint

      Date:11/29/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a school hoodie on May 31, 2024, and have been waiting for it because it was back-ordered. Finally, it arrived and was sitting in the warehouse waiting for the lettering to be stitched on. Now that they have closed, I have no way to find out whether the stitching was done and if it will be shipped, or if I can even get my money back.

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 28 2024 I ordered online 2 school uniform polo dresses and paid for them. I never recieved them. I then went into the store on July 12,2024 and ordered another uniform shirt yellow polo shirt and I have never received that either. I also inquired about the previous order on this day as well. I have reached out to them in store and called customer service and still nothing. I reached out to the store manager many times starting September 10 and then again on Oct 9 and was told she would look into it and let me know when she found out anything never heard anything back. I was then informed on Oct 29 that the business was no longer in business and was closed with no one to contact. I reached out to manager that day oct 29 and asked what I needed to do for a refund and no response.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for school uniforms on June 29, 2024. I received 4 out of 5 purchased items and was told the 5th item was on back order. On September 9, 2024 I received a message apologizing for the delay but reassuring me that my order would be fulfilled. On November 4, 2024 I received a message from my daughter's school saying that Dennis Uniform would be closing their doors and not fulfilling any missing orders.

    • Initial Complaint

      Date:11/23/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ***********
      Item was ordered in July 2024 till this day the item not shipped nor response to emails.
      Men's Rayland Skechers Slip-On Shoes
      Men's Rayland Skechers Slip-On Shoes

      $84.95

      Color: 013 - Brown
      Size: Size Range - A11.5 Adult
      013 - Brown / Size Range - A11.5 Adult
      School Code: aacchs_male_shoes
      Grade: 10
      Gender: Boys
      24FACJYaacchs (-$16.99645) **************
      Regular price
      $84.95
      Sale price
      $67.96

    DENNIS Uniform is NOT a BBB Accredited Business.

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