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Business Profile

Searchers of Records

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 241 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked them three times in the past 2 years to remove my information from their site and they immediately put it back up ************************************************************* They will not remove my information unless I sign up for another service from them per email from customer service agent **** P on 8/20/2025

    Business Response

    Date: 08/21/2025

    Hello ********, 

    I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:08/18/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website lists information about individuals without taking consent. There is a process found to remove the information but it is not a simple process and the screen makes you click on multiple prompts without directing the next step. At the end it asks for email for confirmation. I entered the email address but there was no confirmation email sent yet. It's way past the reasonable wait time. This process and intent seem deceptive.

    Business Response

    Date: 08/19/2025

    Hello Anand, 

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 08/21/2025

    Hi Radaris, 
    As per your request, I'm sending the info.:
    Please remove the content and information on *********************************************************** page.

    Thanks,
    Anand

    Business Response

    Date: 08/21/2025

    Hello Anand,

    Thank you. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 08/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however the reason I had to involve BBB was concerning.  

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:08/14/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MYSELF AND LEGAL **** HAVE SUBMITTED OPT OUT REQUESTS TO RADARIS BUT TWO OF MY PROFILES WITH PERSONAL DATA, MAIDEN NAMES, TOWNS, AND RELATIVES ARE STILL ONLINE AND FULLY VISIBLE. I DEMAND MY PROFILE BE REMOVED IMMEDIATELY - THE **** THAT THEY REMAIN IS A CLEAR VIOLATION OF RADARIS' OWN OPT-OUT POLICY. MY EX-HUSBAND HAS ALSO SUBMITTED OPT-OUT REQUESTS AND HIS PROFILE STILL REMAINS AS WELL.URL #1: *************************************************************** URL #2: ********************************************************** URL #3: *********************************************************** REMOVE THESE PROFILES IMMEDIATELY OR I WILL ESCALATE.

    Business Response

    Date: 08/14/2025

    Hi,

    I apologize for the issue youve experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 08/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    AO

  • Initial Complaint

    Date:08/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested my information be deleted various times over the course of the past week, with: a) no confirmation email being sent to me and b) my information is still on the website. Here is my URL- please remove my info including the resume on your site ******************************************************

    Business Response

    Date: 08/14/2025

    Hello ********,

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE SUBMITTED OPT OUT REQUESTS BUT RADARIS MAINTAINS MY PROFILE WITH PERSONAL DATA AND RELATIVES' NAMES. I WANT MY NAME REMOVED IMMEDIATELY. THERE ARE TWO PROFILES WITH MY DATA AND THEY NEED TO BE GONE NOW.URL:********************************************************** SECOND URL: **********************************************************

    Business Response

    Date: 08/13/2025

    Hello ****, 

    I apologize for the issue youve experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:08/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made three requests to Radaris to remove my information from their site. After 11 different screens, including 7 which force you to wait 10 seconds to load, you are finally given tracking information and told that you need to verify removal via an email from Radaris for the process to complete. That verification email never arrives - not in my inbox, not in my spam folder. The combination of overly complicated site process for removal plus the required verification email never showing up is incredibly frustrating. I remove my personal info from the internet due to past domestic violence and Radaris trying to avoid removing anyone's data is unconscionable. I am requesting that the following page of my aggregated data be removed from their site: ************************************************************

    Business Response

    Date: 08/13/2025

    Hello *****,

    I apologize for the issue youve experienced. As I can see, your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 08/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. The business responded with my desired outcome after submitting my request to the BBB. I find that this resolution is satisfactory to me.

    Sincerely,
    ***** *******

  • Initial Complaint

    Date:08/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request to remove my personal data from this website. The website stated it would send an email that had to be verified to remove my personal data. I tried two different email accounts on different platforms and never received an email. Upon further research this is a tactic they use and many others have reported the same issue.

    Business Response

    Date: 08/13/2025

    Hello ******, 

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question or provide a link to a profile you need removed through this portal.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to remove my personal information from ************************** for several weeks. I have put in several online requests, but have not received a verification email. I have called customer service numerous times and left voicemails. I have also sent emails. No one has contacted me to resolve his issue.

    Business Response

    Date: 08/13/2025

    Hello *****,

    I apologize for the issue youve experienced. As I can see, your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 08/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Credit

  • Initial Complaint

    Date:08/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    unable to remove my peraonal information from your website

    Business Response

    Date: 08/10/2025

    Hi ******,

    I apologize for the issue you experienced. Your record has been already removed from our site: ************************************************************* .

    Please contact us directly at, ************************************ if you see your information on ************************** or need further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 08/21/2025

    Case is now resolved

  • Initial Complaint

    Date:08/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a healthcare professional and would like to keep my personal demographic information private. Radaris has my demographic information easily searchable on ******. I have requested to remove my information through their website. Their website rejected my claim to remove my information. When I emailed customer service, they declined to assist with removal and prompted me to go through their website for this request. When I emailed them back that I was emailing them because their website had denied my request, they did not reply to my email. I have also attempted to reach them by phone but no one picked up the phone nor returned my call.

    Business Response

    Date: 08/09/2025

    Hi ******,

    I am very sorry you feel this way. We complete all received requests within 48 hours. If we have not completed your request, it's likely that we don't know the specific details you want removed or the records have been already removed from our site.

    Our correspondence shows that you received a tracking number and a tracking link for your request after you had used our opt-out tool on August 5. However, in your emails you did not send any details about the profile you wanted removed.

    We have located your profile and submitted it for removal: ************************************************************, ****** ***** ******, age 44, ***

    Please contact us directly at ************************************ if you still need more assistance.


    Best regards,
    Radaris customer service

    Customer Answer

    Date: 08/13/2025

     
    Complaint: 23716617

    I am rejecting this response because: Task has not yet been completed. My personal information is still visible on their website.

    Sincerely,

    ****** ******

    Customer Answer

    Date: 08/22/2025

    Thank you ******* at Better Business Bureau for your support and assistance!

Radaris is NOT a BBB Accredited Business.

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