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Business Profile

Searchers of Records

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 241 total complaints in the last 3 years.
  • 112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Radaris a minimum of 6 (six) times on 1/4, 1/10, 1/11, 1/13, 1/19, 1/29, requesting them to remove my personal information from their site as I have a stalking situation, involving the police department. I have a copy of my police report as well. They still have not removed ANY of my information and I live in constant fear that my stalker will find my address and appear at my home. I have copies of my emails requesting my information removal and they still have it posted. This is a traumatizing situation for me and they are totally disregarding my request. Here is my URL they have requested: *************************************************************

    Business Response

    Date: 04/04/2024

    Hello ***, 

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21232203

    I am rejecting this response because my current address (***************) is still showing on the Radaris website per the attached, after I have requested it to be removed 5 times now.

    Sincerely,

    *******************

    Business Response

    Date: 04/15/2024

    Hi *******,

    I apologize for the issue you experienced. Your address has been already removed from our site.

    Please contact us directly at, ************************************ if you still need more assistance. Also, if you still see it on the site, please send a screenshot.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 04/15/2024

     
    Complaint: 21232203

    I am rejecting this response because: my address and age are still showing on your site.  This is unacceptable after requesting over 5 times to get this removed.  I have sent 6 emails to the address you provided and still my private information is on your site.  Remove all of my addresses and age immediately!

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris continually puts my information into its database and uses it to market its services when someone searches for my name. I have gone through a painstaking process 3 years ago to get them to remove my name but now they did it again. I would like my records removed from their database.******************************************************************

    Business Response

    Date: 04/04/2024

    Hello *********, 

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:01/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** has false information about me on their website. I did not give Radaris permission to provide any of my personal information on their website. I want it removed immediately as this is a privacy issue.

    Business Response

    Date: 04/04/2024

    Hello ******, 
    Thank you for contacting us.

    In order to remove information from Radaris.com, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21224846

    I am rejecting this response because: I should not need to send any information, click on any links to remove information I did not give permission to this company to post on their website. Its been reported by other victims that their information was  added to another site when they provided the information via the steps provided in this request. I did not authorize or give this company permission to provide confidential on their site. 

    Sincerely,

    Satika Hunter

    Business Response

    Date: 04/15/2024

    Hi ******,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance. 

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a fairly serious complaint that I need to submit against Radaris. I was completing research on a specific individual who is suspected of having ties to the ******** mob out of *******, **. I went to his Radaris profile, listed under *************************. He is an unemployed ******* city worker, with, I believe, a current disability claim. On the profile, it listed his job title in "production". He also used to do podcasts with a person named *************************** on You Tube. I made a screen print of the Radaris information for my records and stored it on my computer and my phone. I went out of it quickly, went back in within about a minute, and magically the job title switched to "retired". I have suspected for a while I have been hacked and believe Radaris is hacked as well. I made a screen print of the new information and everything is time stamped. You'll need to check your records for alterations on accounts. I certainly hope you use blockchain technology because nothing is reversible. I dropped my computer off with the Geek Squad and had numerous problems. I managed to save all my files, the cleaned up for malware and viruses, my hard drive was failing, and I invested in a new computer. I have documentation from Best Buy.The information on Radaris on me is also incorrect. It shows wrong relatives for starters. I read a recent Radaris complain which alleges you published someone's security clearance phone number? Between that and the hack I experienced, watching data change before my eyes? This is a big deal. I am placing this complaint on file with you and my state attorney's general. I will provide screen prints of the documentation when asked.

    Business Response

    Date: 04/04/2024

    Hello *********, 
    I apologize for the issue you experienced. We have no idea what happened. It seems like you might have seen two different profiles.

    Please email us directly at customer-*********************************** so we can figure it out together. If you still have those screenshots, it would be great to see.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent Radaris 2 emails request that they remove my information off their site. It is revealing personal information and putting me at risk for bodily harm and stalking. They never responded my info is still up. I need this removed!

    Business Response

    Date: 04/04/2024

    Hi *******,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris has somehow acquired personal information that directly affects my work. My address and personal information should not be listed on this website, due to the type of profession I am in. This is in direct violation of s.119.071(4) (d), Florida Statutes for those employed under certain occupations. Radaris is requesting more intrusive information by forcing you to create an account to have your personal information deleted, this process is allowing this company to obtain more personal information. I have sent an e-mail and have attempted to utilize there online system for removing the profile, however these methods do not work. Radaris is making removal of your personal information a very difficult process. I would like all of my information removed due to the nature of my job, this is a safety issue and an endangerment to myself and family. I need this information removed promptly!

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company by email and by phone to remove my information off of their website. They have not removed my information. They are blind and continue to say the request has been completed, but it is still on the website at this moment. Attached are the screenshots of my information that is still listed on their website (*************************************************) that I have requested numerous times to remove.

    Business Response

    Date: 04/04/2024

    Hi ****,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive repeatedly requested for this company and all of its affiliates to remove my private personal information to be deleted from the internet. Ive attached pictures showing that they have not done so. When I try to opt out, it doesnt allow me access. I dont want for my personal information to be broadcasted to the public for personal reasons. I understood that this may be the age of transparency but I dont want it and Ive asked for my information to be deleted before.

    Business Response

    Date: 04/04/2024

    Hi ******,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris has a picture of me I did not authorize or consent to on their website .its of me when I was a child. Im going through an id theft from my ex who has made social media under my name and hacked into my devices ,using my phone numbers ,pictures of me and my children and grandchildren for nefarious purposes.

    Business Response

    Date: 04/04/2024

    Hi ********,
    I apologize for the issue you experienced. We will be happy to help you remove information from Radaris.

    Please email us directly at ************************************ so we can assist with your request.

    We will need to know the specific information you would like removed and the *** of the page where this information appears.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Again Norton 360 and lifelock has also informed me about my information being on this website as well for a fee to retrieve. I am scared, please have them removed my information from their websites. I don't want to be stalked and killed. I moved from *** for privacy reasons and would not like my information to be displayed on the internet. Please have them removed my information asap.

    Business Response

    Date: 04/04/2024

    Hello *********, 
    Thank you for contacting us.

    In order to remove information from Radaris.com, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.


    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Radaris is NOT a BBB Accredited Business.

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