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Business Profile

Searchers of Records

Radaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 241 total complaints in the last 3 years.
  • 112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company in question is marketing my personal information, I want this to stop immediately, the site in question is: ****************************************************** and the information is, but is not limited to:Real Data Radar Name Search Reverse Phone Reverse Address D **********, state Background Search with BeenVerified Background Search for D Luzon SEARCH Phone Address Email Family Social Criminal Property ************************* provided by Radaris People *********************** ***** D ***** D ***** D ***** *********, ** Last updated Dec 9, 2023 CONTACT INFORMATION ********************************************************************* ...************** FULL BACKGROUND CHECK Family 7 records Marital Status ***Properties View results Lawsuits View results Occupations View results Education View results RELATED TO *********************** ************************* ******************* ******************************* ************************* ************************* Full Name:D Luzon Phones:************** Addresses:********************************************************************************************************************************************************** PHONES & ADDRESSES ************** ********************************************************************* ************** 2008 ************************************************************** ************** All background info about D *****. D Luzons contact info - address: *************, phone number: (920) ********. Check full data about D *****: relatives, jobs, social network profiles - Radaris people search engine.FAQ: Learn more about D ***** What is D *****'s phone number?D *****'s phone number is (920) ********.

    Business Response

    Date: 04/22/2024

    Hi,

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple requests to remove the following profiles have been sent. However, the profiles remain on the website, and I haven't received a response.************************************************************* ************************************************************* **************************************************************** ************************************************************** ************************************************************* ************************************************************* ************************************************************* *********************************************************** *********************************************************** ************************************************************** **************************************************************

    Business Response

    Date: 04/15/2024

    Hi,
    Thank you for contacting us. As we stated in our email response to you on 04/12/2024, your personal information and profile has been removed.

    However, we do not accept lists of profiles to remove since we accept individual removal requests only. Each of these people can make removal requests.

    Please contact us directly at, ************************************ if you still need more assistance. 

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/17/2024

     
    Complaint: 21560918

    I am rejecting this response because:

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested Radaris to remove my personal information from ****** as I did not give any permission to use my photos on their website or ****** search. I have searched other sites for this specific information and photos and cannot find it. I am only finding it on Radaris. They have removed other information but still have my photos posted. Personal information. Mugshot from over 15 years ago.

    Business Response

    Date: 04/02/2024

    Hello ********,

    I apologize for the issue you have experienced. Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:03/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/16/24 I accessed the Remove my information section of the Radaris website . Their process is purposely designed to make it extremely time consuming to process. It forces to you to cycle through many different screens, wait, process CAPTCHAs unnecessarily. The process to request removal of ones private information from these data broker sites is supposed to be straightforward and this site obviously is looking to deter people from doing so.

    Business Response

    Date: 03/21/2024

    Hi *****,
    I am sorry to hear that you were not satisfied with the removal process. I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question and remove them for you.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just had an unpleasant experience requesting that my personal information be removed from Radaris' database. The process for removing my info began with a statement "We have streamlined our removal process to help you." If this is the streamlined process, I don't even want to know what it was like before being streamlined. I had to go through 7 additional screens, 71+ seconds of arbitrary and unnecessary waiting, and 8 additional clicks (Screen 1: Be an informed citizen...Please confirm you are 18+ years old with a >7 second arbitrary timer before I can confirm (click Yes); Screen 2: People rights to Information...with a >13 second arbitrary timer before I can click Next; Screen 3: Where information is coming from?...with a >13 second arbitrary timer before I can click Next; Screen 4: What are largest data consolidators?...with a >13 second arbitrary timer before I can click Next; Screen 5: Who are data resellers and providers in ***?...with the only option being to click View More (I do not want to view more!!!!) which expands the list into "Full list of prominent data brokers" WITH ANOTHER TIMER >12 SECONDS before I can click Next; Screen 6: Public Record Samples doesn't make me wait to click Next; Screen 7: How you can benefit from public records?...with a >13 second arbitrary timer before I can click Start Removing) just to finish (or so I thought) my request. Then I had to go to my email! And click on a link to confirm my request! And I'll have to check back after 24 hours to verify they actually removed my info!!!! AND THIS IS THE STREAMLINED PROCESS "FOR" ME. It's a process for me, sure!!! But not a process STREAMLINED for me, or for my benefit, or to save my time!!!!

    Business Response

    Date: 03/21/2024

    Hi *******,

    I am sorry to hear that you were not satisfied with the removal process. I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question and remove them for you.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** informed me that this company has my information. I went on their site to remove my information and their site is broken and wont let you submit my request. I've emailed them multiple times requesting my removal from their records and they keep referring me to their site.

    Business Response

    Date: 03/21/2024

    Hi ******,
    I am sorry to hear that you were not satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified on 03/06/2024.

    Please let us know if you need any further assistance or contact us directly at ***********************************.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 03/21/2024

     
    Complaint: 21391163

    I am rejecting this response because: there has been no communication between me and any of your staff.  Only one email reply stating to go through the removal process I already attempted and explained was broken.  My information has not been removed.

    Sincerely,

    *********************************

    Business Response

    Date: 04/03/2024

    Hi ******,
    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.
    Our records show that our customer service team helped you to remove the information you identified on 03/06/2024.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris has two separate profiles highlighting personal information posted on their website. They do not allow for easy removal of the information like other websites. **************************************************************** and **************************************************************** I attached a screenshot of the process to unenroll, you sit through multiple screens like that with no end.

    Business Response

    Date: 04/03/2024

    Hi *****,
    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance. 

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 04/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:02/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris has my personal information on the internet. I never gave permission. I would like it completely removed from the internet.

    Customer Answer

    Date: 03/18/2024

    Radaris, to my knowledge, has not tried to resolve this issue.   Radaris needs to remove ALL my information permanently.  They do NOT have permission to use my information in anyway, shape or form.

    Business Response

    Date: 04/03/2024

    Hi *****,
    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 04/04/2024

     
    Better Business Bureau:

    I will contact ************************************ per the company's request.  There needs to be laws protecting peoples information.  People shouldn't have to spend their time going through a process to remove their personal information of which they never agreed for it to be shared or sold.

    Sincerely,

    ***********************

    Customer Answer

    Date: 05/14/2024

    Do these companies have a right to collect your information and sell it without a person's consent?

  • Initial Complaint

    Date:02/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is posting my personal information without my consent, as well as my family personal information and my parents information. Do to identity theft anyone can see every address I have lived and our family members as well and this is what is used to still your identity. Please have this company remove my listing. Thank you.

    Business Response

    Date: 04/04/2024

    Hello *****, 
    Thank you for contacting us.

    In order to remove information from Radaris.com, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 09/12/2024

    This company is using my personal information without my permission please have them remove it with all my addresses where it says age 49 next to it I have attached a copy from their website. I am very afraid about identity theft that occurs on daily basis I have strange calls from scammer. Thank you.

    Customer Answer

    Date: 09/18/2024

    I have attached files which clearly shows all my home addresses with 49 number next to it and my personal information with my old photo which was dismissed from 20 years ago. Thank you so much for taking your time helping me.

  • Initial Complaint

    Date:02/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris is a data aggregator and has collected my information to share on their website. This is the link: ***********************************************************. I contacted their customer service to remove my information, but they informed me that I would have to create an account with them to suppress any information. I do not want to use their products or services. I want my information removed without any effort on my part.

    Business Response

    Date: 04/04/2024

    Hello ****, 
    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

Radaris is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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