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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day policy. I am not asking for the refund of a good or service, I am asking for my own money that is held by Payrange without my consent. There was no reminder that I only have 90 days to get my balance refunded. There are no local businesses or vending machines that accept PayRange as form of payment. I would like the remaining balance refunded.

    Business Response

    Date: 04/27/2023

    Hello,

    Thank you for your feedback.  Per our records this matter was resolved.

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my existing balance be refunded to my card on file due to constant issues with the units not connecting to the app. PayRange did not notify me of the 90 day limit at any point during my time trying to use my funds, while I was repeatedly communicating app issues. Due to this inconvenience, I reached out requesting a refund of my remaining balance, and like others was refused; however, others have been provided a refund for the same reason on BBB. I would greatly appreciate if this courtesy would be applied for my account as well due to inconsistency of service. It seems like posting on BBB is the only way to be taken seriously.

    Business Response

    Date: 09/12/2022

    Hi ******,

    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact us.

    Customer Answer

    Date: 09/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just received my refund. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day policy. I am not asking for the refund of a good or service, I am asking for my own money that is held by Payrange without my consent. There was no reminder that I only have 90 days to get my balance refunded. There are no local businesses or vending machines that accept PayRange as form of payment. I would like the remaining balance refunded.

    Business Response

    Date: 09/01/2022

    Thank you for contacting PayRange. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact me.

  • Initial Complaint

    Date:08/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is in regards to drying my clothes. FOUR times (6/16, 7/5 and 7/11-12 and 7/31) I have paid TWICE for the dryer to dry ONE load of laundry yet my clothes are still left soaking wet. The only way I have found to get dry clothes is if my girlfriend uses her payrange account for the dryer. (We have paid $6 *four* times just to dry ONE load of laundry)I contacted payrange about this issue and they told me this was happening due to overloading!!! If this were true #1, my girlfriend would be experiencing the same issue but she is not and #2, because my clothes would at least be damp from an attempt at drying too many items but that's not the case; they are soaked. Every time. When contacted, payrange offered no solution to resolve the issue; no attempt at troubleshooting whatsoever. The resolution I am seeking is a refund in the amount of $16 for the four times I double paid for the dryer and was still left with soaking wet clothes. An attempt at resolving the issue would also be appreciated.

    Business Response

    Date: 08/31/2022

    Hi,

    Thanks for contacting PayRange. Unfortunately we didn't find an account with your email address or phone number.

    Would you be able to provide those details for us?

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I have a pre-paid balance on my PayRange Account that I need for it to be refunded, but Pay Range refuses to refund it because it was paid more than 90 days ago. This is very unfair because there was no reminder or warning that I could not get a refund after 90 days of adding funding to my account.

    Business Response

    Date: 08/24/2022

    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact me.

  • Initial Complaint

    Date:08/16/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The laundry room in the apartment building I resided in used PayRange to pay for usage of the washers and dryers. The apartment then stopped using PayRange and began using a different application with no warning. I tried to get a refund for my remaining balance in the app by using the support prompt. I waited weeks and no response, so I sent another email and the same result: no response. I sent multiple emails between January (when the app was switched) and Now. I then tried to call support multiple times only to never get through to a representative.

    Business Response

    Date: 08/16/2022

    Hi,

    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact us.

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day policy. I am not asking for the refund of a good or service, I am asking for my own money that is held by Payrange without my consent. There was no reminder that I only have 90 days to get my balance refunded. I do not go to local businesses or vending machines that accept PayRange as form of payment. I would like the remaining balance refunded.

    Business Response

    Date: 08/10/2022

    Hi,

    Thanks for contacting PayRange. We will issue a balance refund back to the original card. We will respond via case number open #*******.

    Customer Answer

    Date: 08/31/2022

    Case resolved and satisfied

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pay range is a app for laundry services in my apartment complex where I reside. You download the app add funds from your debit or credit card and then you use your Bluetooth to find which ones are available and you can wash your clothes that way without having to go to laundromats to get quarters it's been fine for about a year and this last incidents it wasn't letting me use the money I put on for my debit card and then it was refunding money it's just pretty much what haywire I've contacted the company on many occasions and have not had any luck on getting this issue resolved currently the only $25 it's really upsetting and frustrating for me because I cannot get a resolution from this company.

    Business Response

    Date: 08/15/2022

    Thank you for your inquiry. I understand you may feel concerned about certain payment you'd like refunded. I will be glad to help you however I can.
     
    After researching this, I see the refund has already been processed on our side. We submitted the refund on the following date:
     
    Hello Gene,
     
    Thank you for your inquiry. I understand you may feel concerned about certain payment you'd like refunded. I will be glad to help you however I can.
     
    After researching this, I see the refund has already been processed on our side. We submitted the refund on the following date:
     
    Post Date Transaction Date Description Amount Info Additional Info
    06/18/2022 12:50PM PDT 06/18/2022 12:50PM PDT Reversal -$5.00 Refund balance Transaction Id - ************************************
    Source Transaction - ebc702e9-3d34-4f11-b7a5-ffe935451443
    Charge ID - ************************************
    06/06/2022 4:37PM PDT 06/06/2022 4:37PM PDT Added Funds +$10.00 Added Funds using MasterCard-**** Transaction Id - ************************************
    Charge ID - ************************************  
     
    It can take 5-7 business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. You may want to check with your bank or card issuer to see their policies for refunds. Your PayRange balance will be updated to reflect this refund as well.
     
    Please feel free to contact me if you have any other questions.
     
    Thank you,

  • Initial Complaint

    Date:08/04/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pay range will not refund me my balance on my account since it is outside of 90 days. I don't think this is fair since it is my money in my account. They are holding $23.50. I have no use for payrange anymore as I now own my own washer and dryer.My number is ************* and my email is ********************

    Business Response

    Date: 08/15/2022

    Hi *************************,
     
    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.
     
    If there is anything else I can do to help, please feel free to contact us.

PayRange Inc. is NOT a BBB Accredited Business.

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